The Townhouse Chester, BW Signature Collection

Stayed here for one night while on a leisure trip to Chester. Very good location a short stroll into town centre or to the beautiful riverside walks. Staff were friendly and helpful and importantly if felt Covid safe at the present time. Room was okay but had limited hanging space and the bathroom was freezing in our room (2). Certainly would not like to stay in Winter. less

We were worried about our stay as a couple of recent reviews were not favourable however, we had a wonderful overnight stay. The staff couldn't have been more helpful and friendly, the rooms were very clean and comfortable and the afternoon tea was excellent. less

Horrible. The blinds were completely broken, there was no hot water, the room (room 8) was tiny - so small that the en-suite had a space saving sink and toilet combo. The walls were paper thin so we could hear everything from the adjacent rooms, and there were holes in the plaster. The floorboards creaked with every step and the decor was awful, very outdated and tacky (think Argos early 2000s). Very few COVID precautions - several staff were not wearing masks. I wish we had saved money and stayed at the nearby budget chain hotel instead. less

We decided to use our buy a gift voucher here for afternoon tea and we were not disappointed. First off the setting was spot on. We sat in the secret garden outside, it was so pretty & calming. The music was a lovely touch too. The staff were friendly and accommodating which always makes a venue more inviting. Now for the afternoon tea. Where to start? The variation of savoury sandwiches were delicious and unusual which we enjoyed. The coronation chicken wrap was especially good. The scones and cake selection were so fresh and tasty. The panna cotta was beautiful as was the cheesecake (our 2 favourites). We would definitely recommend this place for afternoon tea. 💛 less

My disabled partner and I stayed here for one night on a groupon deal and I have to say what made our stay extra special were the staff they were amazing so friendly nothing was to much trouble. The value for money we couldn't fault it. Afternoon tea in the quirky new bar area outside was lovely. The room was lovely nd clean and freshly painted. Breakfast the next day was lovely. I wish I could name all the wonderful staff there as they are all doing an amazing job in this difficult times after lock down and with the covid restrictions. Andrew was so hopeful and couldnt do enough for myself and my partner. I wish people would consider the people working in hospitality at this time before they post such negative and quite often trivial comments. Hats off the the Townhouse and its staff may you continue your good work keep safe less