OK. Just OK.
For the money and star rating, this hotel fell short of our expectations.
We chose it for the location, but it isn’t somewhere we would return to. Other properties have delivered more in Edinburgh.
... more
For the money and star rating, this hotel fell short of our expectations.
We chose it for the location, but it isn’t somewhere we would return to. Other properties have delivered more in Edinburgh.
We had two rooms for 3 nights. One frustration was the repeated failure of our room keys. It’s pretty annoying to get to your room at the end of an evening and have to go back downstairs to Reception to get your key reset….especially if staff are busy with other guests.
The rooms were ok but our bed wasn’t comfortable and the pillows were awful. It meant 3 broken nights sleep for both me and my husband.
Cleaning of our bathroom wasn’t great either - hair in the shower tray, mouldy grout lines and the shower gel/shampoo provided were pre-used. I have NEVER been to a hotel where they give you partly used toiletries!!? I am afraid I also didn’t trust the towels were all fresh either (stained and marked) so I asked for replacements on arrival.
Having searched for the hair dryer, I found it in a bag covered in dust from the low shelf where it was hidden. It also only worked if you kept your finger on a start/stop button that wasn’t very reliable and required some considerable dexterity to keep an even flow. What is wrong with providing a normal dryer?
And then there was the complimentary water, provided on the first night, but after that we were told to turn on the bathroom tap. No problem with that (although at more than £200/night, bottled water might have been nice), but at least put a note in the room to tell guests?
I have read other very positive reviews about this hotel so I can see there are better experiences than ours amongst other guests, but I am afraid this hotel just wasn’t for us. less
Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear BSMN_1,
Thank you for your review of the Bruntsfield Hotel. Whilst your stay with us was ok, I would like to apologise and thank you for your feedback about your stay with us. We will work hard to ensure that we address each and every point you mention for the benefit of our future guests. We hope you get a chance to return to us at some point in the future.
Regards,
Alistair Bruce
General Manager