Great location, staff food cleanliness very poor
Room not clean, v stuffy and amenities poor (cheap coffee sachets, one tea option etc). NO ROOM SERVICE & GRUMPY staff (one sweet receptionist but otherwise all staff very ABRUPT and not accommodating... more
Room not clean, v stuffy and amenities poor (cheap coffee sachets, one tea option etc). NO ROOM SERVICE & GRUMPY staff (one sweet receptionist but otherwise all staff very ABRUPT and not accommodating at all). Food very basic, coffee not high quality, cooked food low quality. We had a nice stay because the location was convenient to seeing friends & weather was good but would not recommend the hotel and WOULD NOT STAY AGAIN. less
Alistair Bruce, General Manager at The Bruntsfield, responded to this review
Dear CSCCCSCCCSCCCSCC ,
Thank you for your review of the Bruntsfield Hotel. I was so disappointed to read your review however, I'm so sorry that you had cause to mention a number of negative points. It would be good to perhaps discuss your comments so please do feel free to contact me via email initially on gm@thebruntsfield.co.uk.
Regards
Alistair Bruce
General Manager