Best Western Premier Collection

Terms of Use

Welcome to the terms and conditions section of our website.

You'll find all the terms and conditions that you might need in one handy place!

Website Terms of Use

1. Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your fmasuture reference. If you do not wish to accept any part of them, you must not use our website. Aell bookings for the services we offer are also subject to our Booking Conditions. Again, we recommend you print out and keep a copy of these for your future reference.

2. In these Conditions, "you" and "your" means any and all persons using this website "We", "us" and "our" means Interchange and Consort Hotels t/as Best Western Hotels.

3. Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

4. As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

5. This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors.

6. We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales except where otherwise stated in our Booking Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

7. Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

8. You must not link (including deep linking) to our website without our prior written agreement.

9. We accept responsibility for any services booked with us in accordance with our then current, applicable Booking Conditions from the time a binding legal contract between us comes into existence. We cannot, however, accept any other liability whatsoever.

10. Except as set out in clause 9 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.

11. All exclusions of liability apply only to the extent permitted by law and where consistent with clause 9 of these Conditions.

12. If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

13. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.

14. The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the services featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of your chosen arrangements (including the price) with us by telephone or other approved means at the time of booking.

15. This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us (including that of Best Western International www.bestwestern.com). We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

16. We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

17. Important note re Browser
Best Western will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website. We currently support Internet Explorer 9,10,11, Firefox 3.6+, Chrome 8+ and Safari. We strongly recommend that users upgrade to the latest version of their browser when using www.bestwestern.co.uk.

18. We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

Events

Details of events that are displayed in the destinations and hotel attractions sections of this website will be obtained from various sources including Best Western member hotels and published on the website. Much of the content on this website is provided by Frommer’s Unlimited [www.frommers.biz] © 2011, Whatsonwhen Limited and a company of John Wiley & Sons, Inc. These companies have their own terms and conditions which apply to the events and we request that you read these terms and conditions prior to booking any event.

The events featured on this website are not organised by Best Western or its member hotels and as such we cannot accept any liability for the performance or otherwise of the events. Details of the event organiser will be provided on the website. Users should check the details of the events on the website prior to booking as event details can change. Please check with the organisers that the event is happening before making travel arrangements. Best Western accepts no responsibility for any loss, injury or inconvenience sustained by any person resulting from information published on this site.

Best Western accepts no responsibility for the content of external websites.

Best Western GB Privacy Policy

Last Updated: August 2015

Interchange and Consort Hotels t/a Best Western Hotels Great Britain (referred to herein as "BWGB," "we," and "us") is committed to protecting your privacy and wants you to be familiar with how we collect, use, and disclose Personal Data (as defined below). This Privacy Policy (this "Policy") describes our practices in connection with information that we collect through our websites and mobile applications (collectively, the "Site") and by other means as described in this Policy. This Policy also applies to the collection, use, and disclosure of such information by our group (collectively known as “BW Group Companies”). References to “BWGB,” “we” and “us” throughout this Policy, depending upon the context, collectively refer to BWGB and BW Group Companies.

By using this Site or by providing Personal Data (as defined below) to BWGB, you consent to all actions taken by us with respect to your Personal Data as set forth in this Policy. If you do not agree to the terms and conditions of this Policy, please do not use the Site or provide any Personal Data to BWGB through our Site or otherwise.

This Policy does not address the collection, use, or disclosure of information by third parties, including entities authorized by BWGB or by an authorized licensee of BWGB to operate Best Western® branded hotels and properties ("Licensed Hotels"), and third-party affiliated organizations permitted to sublicense Licensed Hotels outside the United Kingdom in various countries and territories throughout the world ("Affiliates"). Please be aware that Licensed Hotels and Affiliates are independent entities neither owned nor controlled by BWGB or BW Group Companies. Licensed Hotels and Affiliates might have their own privacy policies, which might be different from this Policy. To learn about the privacy practices of any of the Licensed Hotels or Affiliates, please review their respective privacy policies, not this Policy.

While this Policy is intended to describe the broadest range of our information processing activities globally, those activities may be more limited in some jurisdictions based on the restrictions of their laws.

PERSONAL INFORMATION WE COLLECT

BWGB may collect "Personal Data" from you, meaning information that identifies you as an individual or from which you may be identified.  For example, we may collect:

  • contact information, such as your name, mailing address, e-mail address, and telephone number;
  • credit card number or other payment account number, billing address, and other payment and billing information (“Payment Information”);
  • Best Western Rewards® ("BWR®") loyalty program member information, online user account details, profile or password details and any frequent flyer or travel partner program affiliation;
  • records and copies of your correspondence if you contact us;
  • information necessary to fulfill special requests (e.g., health conditions that require specific accommodation);
  • guest stay information, including the hotels where you have stayed, date of arrival and departure, and goods and services purchased;
  • information collected through the use of closed circuit television systems, card key and other security systems; and
  • in limited cases, information relating to the credit of customers.

We may collect Personal Information:

  • through the Site;
  • through reservation and call centers;
  • through social media and brand channels (e.g. Facebook, Twitter);
  • from Licensed Hotels, Affiliates, or other third parties; or
  • when you otherwise voluntarily provide it to us, including in connection with our loyalty program (i.e. BWR).

We may also combine Personal Data we collect with publicly available Personal Data and Personal Data we receive from others or cross-reference with others. The collection and use of Personal Data, whether separately or combined, is done in accordance with and for the purposes described in this Policy.

If you voluntarily share "Sensitive Personal Data" (e.g., Personal Data related to your health, racial or ethnic origins, political opinions, religious or similar beliefs, membership of a trade union or professional association, physical or mental health or condition, genetic data, sexual life or judicial data) with us, that information may be used to provide a better experience and meet your particular needs.  For example, if you voluntarily convey a health-related need to us, we may store and use that information in order for a Licensed Hotel to provide a room with appropriate amenities. We do not collect or store Sensitive Personal Data unless it is voluntarily provided by you.  By providing such Sensitive Personal Data, you expressly consent to our collection, processing and storage of that information in accordance with the terms of this Privacy Policy.

BEST WESTERN REWARDS (BWR) PROGRAM

As of January 1st 2016, Best Western International, Inc. (BWI), will administer the Best Western Rewards programme. Your account information will be transferred to BWI the United States of America, where it will be used, stored and processed as described in Best Western International’s Privacy Policy.

By becoming a member of the BWR programme, you consent to the transfer of such Personal Data to and the processing of such Personal Data in the United States of America.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

BWGB collects Personal Data about guests, visitors to the Site, and others, so that we can provide an experience that is responsive to the needs of such individuals. BWGB may collect, use, and disclose Personal Data for one or more of the following purposes:

  • Fulfillment of Reservation or Information Requests: To fulfill your requests such as completing a credit card transaction or booking a reservation at any Licensed Hotel worldwide through our central reservation system (who could be located outside the UK/EEA), or responding to your requests that we send marketing, informational or other newsletters to you (and to personalize such newsletters and the Site to your preferences). For example, when you make a reservation through BWGB's central reservation system, we may collect Payment Information from you, and may use and disclose such Payment Information to fulfill your reservation. BWGB maintains a worldwide accessible website, call centers, and database computers in the United Kingdom and other locations around the world, which are intended to help BWGB conduct business and to facilitate the operation and maintenance of its central reservation system.
  • Membership Programs: To administer and operate voluntary membership programs, including loyalty programs such as BWR, which allows members to earn and redeem rewards, points, or credits in connection with the programs. For complete BWR program terms and conditions, visit www.bestwesternrewards.com.
  • Best Western Travel Card®: To process and ship a Best Western Travel Card, which is a stored value card redeemable for lodging charges (room rate and applicable taxes) for stays at Licensed Hotels worldwide. We may also use your Personal Information as necessary to permit your use and redemption of a Best Western Travel Card.  For complete Best Western Travel Card terms and conditions, see www.travelcard.bestwestern.com.
  • Administrative and Other Communications: To send you important information regarding the Site, changes to our terms, conditions and policies, or other administrative information (e.g., information about your travel reservations, such as reservation confirmations).
  • Marketing Communications: We may use your Personal Data to determine whether you are eligible for and/or inform you, if you have provided your consent, of products, programs, enhancements, events, special offers, and services of BWGB and third parties (including Licensed Hotels and Affiliates) that might be of interest to you. We promise to only send you relevant and timely marketing communications and we will give you the opportunity to decline to receive some or all of these communications every time we send them. For more information, see the “Your Choices” section of this Policy below and if you wish you can Opt-out here to receiving further communications. Please allow us up to one month to process all data regarding your opt out.
  • Promotions. To operate sweepstakes, contests, or other marketing or promotional activities (collectively, "Promotions"). We typically ask you for certain Personal Data when you enter or participate in such Promotion and, if applicable, win a prize, and we use such Personal Data to administer the Promotion. Participation in these Promotions is completely voluntary, and you have a choice whether to disclose your Personal Data. You should carefully review the rules, if any, of each Promotion in which you participate, as it may contain additional important information about BWGB's use of your Personal Data. To the extent that the Promotion’s rules concerning the treatment of your Personal Data conflict with this Policy, the Promotion’s rules shall control.
  • Surveys: To conduct or facilitate surveys and to ask for your responses to questionnaires in order to provide better products and services to guests and Site visitors. Completion of any surveys or questionnaires is strictly voluntary.
  • Customer Care: To track, process, and respond to customer care enquiries and to enhance and improve the customers experience. We may also transmit your Personal Data to third party service providers, Affiliates, and Licensed Hotels to allow those third parties to track, process, and respond to customer care inquiries.
  • Internal Business Purposes: For our internal business purposes, such as data analysis, audits, developing new products, enhancing the Site, improving our services, identifying usage trends and visiting patterns, determining the effectiveness of our Promotions, and meeting contractual obligations (e.g., a contractual obligation with regard to earning or redeeming BWR points or miles through our airline partners).
  • Our Rights and Legal Obligations: To: (i) comply with legal and regulatory requirements or demands in accordance with applicable law, a court order, subpoena or other legal process, (ii) detect, prevent, or take action against illegal activities, suspected fraud, or situations involving potential threats to the rights, privacy, safety, or property of BWGB, Licensed Hotels, Affiliates, you, or others; or (iii) enforce or apply our Terms of Use and/or other agreements and policies.
  • E-mails to Friends: To permit you to forward information about our products, services, and Licensed Hotels to another individual, such as a friend or co-worker. If you wish to use this feature, you may be required to provide to us, and we may use, the applicable individual's name and e-mail address to facilitate your sending of such messages to such individual (and any Personal Data—such as your name and your email address—provided in connection with sending such information, will be disclosed to such individual). By using this functionality, you affirm that you are entitled to use and to provide to us the recipient's name and e-mail address for this purpose. We will not seek to use the applicable individual's Personal Data for any purpose other than to allow the e-mail to be sent, unless we disclose such other purpose to you at the time that you provide such Personal Data to us or unless we have separately collected such Personal Data through other means.
  • Co-brand credit card:  To promote and asses eligibility for Best Western’s co-brand credit cards.
  • We may also use your Personal Data in other ways as described when you provide such information to us or for other purposes with your consent.

HOW WE SHARE AND DISCLOSE PERSONAL INFORMATION

  • BW Group Companies: We may share your Personal Data with BW Group Companies so that they may use such Personal Data for the purposes described in this Policy. BW Group Companies are required to protect your Personal Data consistent with this Policy. BWGB is the entity that is responsible for the management of such jointly used Personal Data.
  • Licensed Hotels, Affiliates, and Third Parties: We may also share your Personal Data with Licensed Hotels, Affiliates, BW Group Companies and other third parties located around the world for the purposes described in this Policy (e.g., to send your reservation information to the applicable Licensed Hotel or Affiliate, to provide Licensed Hotels, Affiliates, or other third parties with information on the rewards, points, or credits earned by you in connection with BWR, and to allow Licensed Hotels, Affiliates, and third parties to determine whether you are eligible for and/or inform you, if you have provided your consent, of products, programs, services, and promotions that they believe might be of interest to you).
  • Third-Party Service Providers: BWGB relies on numerous third-party service providers to provide certain products and services on our behalf, including reservation services, credit card/payment processing and billing, IT services, customer care, e-mail delivery services, communication and delivery of promotional and marketing materials via e-mail and direct mail, administering guest surveys and Promotions, administration, data analysis, and other similar services. We may share your Personal Data for the purpose of enabling these third parties to provide such services or as otherwise necessary for the ongoing operation of BWGB's business, including operation of programs such as BWR and Best Western Travel Card. Some of these third party service providers may be located overseas and in particular outside the UK/EEA. When we do outsource the processing of your Personal Data to third parties or provide your Personal Data to third party service providers, we require those third parties to protect your Personal Data with reasonable security measures and to limit their use only to the purposes for which we have disclosed it to them.
  • BWR Partners: BWGB may also share your Personal Data with companies that we have partnered with or that are participants in our BWR program to allow you to earn and redeem rewards, points, or credits in connection with your BWR membership and in accordance with your chosen earning and spending preferences (e.g., selection of a particular airline partner through which you can earn BWR points).
  • Promotions: Personal Data submitted in connection with Promotions may be shared with third-party sponsors of such Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion.
  • Assignment: In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of BWGB’s or the BW Group Companies’ business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer any and all information that we collect pursuant to this Policy.  Any successor, assignee or transferee may use your Personal Data as described in this Policy.
  • Social Networking Forums: BWGB may make available interactive services (e.g., message boards, forums, and blogs) through which you may post information and materials on the Site. Please note that any information you disclose through such services becomes public information and may be available to visitors to the Site and to the general public. We urge you to exercise discretion and caution when deciding to disclose your Personal Information, or any other information, through these services. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL DATA THAT YOU VOLUNTARILY DISCLOSE THROUGH SUCH SERVICES.
  • Law Enforcement; Emergencies; Compliance. We may disclose your Personal Data: (i) when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, BWGB, BWGB Group Companies, Licensed Hotels, Affiliates, or others; (ii) when we believe that applicable law or regulation (including laws and regulations outside your country of residence) requires it; (iii) as mandated by subpoena, court order, or legal process; (iv) to establish or exercise our legal rights, defend against legal claims, or protect our operations or those of any BW Group Companies, Licensed Hotels, or Affiliates; (v) to protect the rights, privacy, safety, or property of BWGB, BWGB Group Companies, Licensed Hotels, Affiliates, you, or others; and (vi) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or other agreements or policies, or as otherwise required or permitted by law.
  • Credit Authorization:  When you apply for a Best Western co-brand credit card, your Personal Data will be used and disclosed to appropriate third parties in accordance with applicable laws for the purpose of determining whether you are eligible for the credit card and whether the card issuer will grant and/or maintain a line of credit to you.

BWGB - CONTROLLER OF YOUR PERSONAL DATA

BWGB is registered with the Information Commissioners office (No.[TBC]). For the purposes of the Data Protection Act 1998, we are a data controller. NON-PERSONAL INFORMATION

BWGB may also collect “Non-Personal Information,” meaning aggregated and/or anonymized information, demographic information, and any other information that does not reveal your specific identity.  Because Non-Personal Information does not personally identify you, we may use and share such information with BWGB Group Companies, Licensed Hotels, Affiliates, and other third parties for any purpose, including without limitation to facilitate and improve your ongoing access to and use of our Site, to best tailor our services to suit personal interests, to analyze visiting patterns, enhance and improve customer service, and for our other business purposes.  As you navigate the Site, we and our service providers may collect certain Non-Personal Information such as your computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version using automatic data collection technologies, such as "cookies" and so-called "pixel tags," "web beacons," "clear GIFs," and other similar technologies.  For our cookies policy, please click here.

IP ADDRESSES

Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.

THIRD-PARTY SITES

The Site may contain links to third-party websites. These linked sites (which may include the websites of Licensed Hotels, Affiliates, and various BWR partners or other third parties) are not under BWGB's control, and we are not responsible for the privacy practices or the contents of any such linked site (or any link contained in any linked site). We provide such links only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site by BWGB or the BW Group Companies. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies for such websites. If you provide any Personal Data through any such third-party website, your transaction will occur on such third party website (not this Site) and your Personal Data will be treated in accordance with the privacy policy of that third party. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES, INCLUDING LICENSED HOTELS AND AFFILIATES.

SECURITY

Because the security of your Personal Data is important to us, we have implemented security measures that provide reasonable precautions against the unauthorized access, disclosure, alteration, or destruction of Personal Data.  The Personal Data we collect from you online is stored by us and/or our service providers and protected through a combination of physical and electronic access controls, firewall technology, and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, access, misuse, or alteration of Personal Data, and, to the fullest extent permitted by law, we are not responsible for any damages or liabilities relating to any such incidents. Where required by law, we will notify you of any such loss, access, misuse, or alteration of Personal Data that may affect you, so that you can take the appropriate actions to protect your rights.

Please do not send us your payment information or Sensitive Personal Data through e-mail or any undesignated area (e.g., submission of your credit card number in a "comment" field). If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the alleged problem by contacting our Customer Care Department as set forth below in this Policy. Please note that, if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the alleged problem.

YOUR CHOICES

You may always choose what Personal Data (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a reservation without a name, and if we cannot disclose your Personal Data to Licensed Hotels or Affiliates, we may be unable to provide you with all or certain reservation services, other services, or membership-program-related benefits. Similarly, if we cannot disclose your Personal Data to other third parties, such as BWR partners (e.g., airlines, card issuers and other third parties), we may not be able to provide all of the available membership program services to you (e.g., earning of frequent customer points with such companies), or the provision of such services may be delayed).

If you do not wish for us to use your contact information to promote our own or third parties' products or services you can Opt-out here, or you can contact our Customer Care Department as set forth in the “Contacting Us” section of this Policy below. If you have received a promotional e-mail from us and no longer wish to receive such e-mails going forward, you may opt-out by using the unsubscribe function in the e-mail you have received from us.  Please note that when you unsubscribe from receiving promotional e-mails from us, your contact details will be “suppressed” rather than deleted. This will ensure that your request is recorded and retained unless you provide a later consent that overrides it. 

If you have a BWR account, we ask you to indicate your communication preferences at the time you become a member of the BWR program. Once you have indicated your preferences, you can change them by logging into your account.

Please note that if you opt-out as described above, we will not be able to remove your Personal Data from the databases of Licensed Hotels, Affiliates, or other third parties with which we have already shared your Personal Data.

We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing or in any other approved manner. However please allow up to one month for us to process all data regarding your privacy choices. Opting out does not apply to service messages such as booking confirmation emails and statements. 

If you do not opt-out, in all future contact with you in marketing mailings, phone and SMS marketing or via e-mail marketing we will give you the opportunity to decline to receive further mailings. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. 

SUBJECT ACCESS RIGHTS

BWGB may allow you to review certain Personal Data through the Site or through other online means. Information about the availability of online means for reviewing your Personal Data is generally available at the Site or on the printed materials where such type of Personal Data was first submitted.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. 

When making a subject access request, please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any Personal Data regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.  We are not responsible for updating, removing or suppressing information from the databases of Licensed Hotels, Affiliates, and other third parties with whom we have already shared your Personal Data, or for limiting their use of your Personal Data.

RETENTION PERIOD

BWGB only collects Personal Data that it believes is necessary to perform the services that you seek from BWGB and to exercise its rights and comply with its obligations as otherwise outlined in this Policy. We will keep your Personal Data only as long as we need it for the purposes for which we collect it or as otherwise permitted by law.

NOTE REGARDING THE USE OF THE SITE BY MINORS

The Site is not directed to minors (as defined by applicable law), and we request that such individuals do not provide Personal Data through the Site.

JURISDICTIONAL /DATA TRANSFER ISSUES

The Site is operated from the United Kingdom in accordance with laws of England & Wales, and visitors to our Site should be aware that the laws of England & Wales may differ from those of your country of residence.  BWGB does not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk and are responsible for complying with all local laws, rules, and regulations. We may limit the Site's availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

By submitting any Personal Data to us, you consent to the transfer of such Personal Data to and the processing of such Personal Data in countries other than your country of residence, including countries outside the UK/EEA that may provide a different level of data security than in your country of residence. In addition, if we need to transfer any Personal Data to Licensed Hotels, Affiliates, or other third parties pursuant to this Policy, please be advised that such entities may or may not be located in countries that are considered "adequate" pursuant to the Data Protection Act 1998 or other laws.

CONTACTING US

If you have any questions regarding this Policy, or would like to update your information or modify your communication preferences, please contact us by e-mail at marketing@bestwestern.co.uk, by phone at 01904 695482, or write to us at the following address:

Best Western GB, Amy Johnson Way, Clifton Moor, York, YO30 4GP

Please note that e-mail communications will not necessarily be secure; accordingly, you should not include payment information or Sensitive Personal Data in your e-mail correspondence to us.

CHANGES TO THE POLICY

BWGB reserves the right to change, modify, or amend this Policy at any time. The date this Policy was last revised is at the top of this page. If we make a material change to this Policy, we will indicate on the Site that our privacy practices have changed and will provide a link to the new policy.  If we make material changes to how we use your Personal Information, we will notify you by e-mail to the e-mail address specified in your account (if applicable) and/or through a notice on the Site’s home page, and we will provide you with an opportunity to opt-out of such new or different use. Any changes to the Policy will become effective upon our posting of the revised Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.

Booking Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Interchange & Consort Hotels Limited trading as Best Western Hotels. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone our Reservations Centre on 08445 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description.

Please note: We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any hotel accommodation and/or other arrangements that you book (‘arrangements’) or for the acts or omissions of any hotel or other person(s) or party(ies) connected with the arrangements. For all bookings your contract will be with the supplier of the hotel accommodation (‘the hotel’). That hotel's booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Interchange & Consort Hotels Limited trading as Best Western Hotels.

Making your booking

To make a booking, you may either book online (where available), telephone our Reservations Centre on 08445 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent.Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. The confirmation will also be available to view at all times in the ‘Retrieve a Reservation’ section on our website. You will need to log in in order to view the confirmation details.

Rates, Payment, Changes and Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability. .

Best available rates

These are rates based on room only and bed & breakfast and at some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-

 Fully flexible rate

  • Credit card guarantee required at time of booking
  • Payment will be required on departure from the hotel.
  • Cancellations and amendments are available up to the time of the cancellation policy of each hotel which is confirmed at the time of booking, after this 1 night’s accommodation chare will be levied by the hotel 

Advanced purchase rate

These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-

  • Full credit card prepayment is required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • The hotel will not refund the payment in the event of a cancellation or non-arrival.
  • No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.   

Leisure Break Rates

These are rates based on a minimum 2 night stay (weekends only at some hotels) on a bed & breakfast or dinner, bed & breakfast rates. The following terms apply to bookings made at these rates:-

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
  • In the event of a non-arrival, 100% of the prepayment is non refundable.

Extended Stay and Sunday Saver

Prices are subject to availability during peak periods such as bank holidays weekends (lesser allocation compared to ‘standard rates’), Valentine’s weekend, Easter and other busy times for individual hotels.

You must always check the price at the time of booking. The Leisure Break Rates terms outlined above also apply to the ‘Extended Stay’ and ‘Sunday Saver’ rates. ‘Extended Stay’ – hotels can offer a 20%, 25% or 30% discount on the Leisure B&B Rates for 3, 4 or 5 night stays (depending on the hotel). ‘Sunday Saver’ – stay for a minimum of 2 nights (one of which must be a Sunday) and you will receive a minimum of 20% off the Sunday night Leisure B&B Rate when you book this rate.

Payment

In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the hotel (s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled (on behalf of the hotel (s) concerned).

As we act only as agent for the hotel (s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the hotel (s) in accordance with its own terms and conditions.

Except where otherwise advised or stated in the booking conditions of the hotel concerned, all monies you pay to us for arrangements will be held on your behalf until the arrangements in question have been performed, after which, we will hold them on behalf of the hotel(s) concerned.

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.

Authentication Request

In order to authenticate your bank account Best Western will make a request for a $1 transaction. This is only a request for a transition and will be seen in your account as a ‘Pending Transaction’. Please note that the money does not get transferred from your account as the request is never settled with your bank or Credit Card Company. The length of time this authorization request will appear on your account will depend on the policy of your bank or Credit Card Company.

Your contract

A binding contract between you and the hotel concerned comes into existence when we send your confirmation invoice on the hotel(s’) behalf to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 08445 76 76 76 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre on 08445 76 76 76 or cancel online. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges of the hotel concerned will apply. Please refer to each of the Best Western products listed above for full details of each individual cancellation policy.

Changes and cancellation by us

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer. As agent only for the hotel we cannot accept any liability for any changes or cancellations made to your booking.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the hotel stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the hotel in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you

We act only as an agent for the hotel(s) concerned. Your contract for your arrangements is directly with the hotel(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the hotel(s) concerned. For all bookings, the terms and conditions of the hotel will apply to your contract (copies available on request from us). However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the hotel(s) concerned (as opposed to any service provided by the hotel(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the hotel (s) in question. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. NB please bear in mind that we act only as agent for the hotel(s) concerned and therefore cannot accept any liability for your arrangements. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Hotels reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the hotel(s) nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant hotel, we regret neither we nor the hotel concerned can guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the hotel(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel on behalf of the hotel(s) concerned when we become aware of these details.

Hotels that show the Disabled Facilities symbol in their entry have had their facilities inspected by an approved independent inspector e.g. Tourism for All, or regional tourist boards. A number of other hotels within the group do have facilities for disabled guests however they may not have an official accreditation. We do therefore strongly recommend you check with either our reservations centre or the hotel directly before booking to ensure your chosen hotel can meet all your requirements.

Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that your chosen hotel has the availability to meet your requirements in full.

Guide dogs are welcome at all Best Western hotels, but please make us aware of your requirements at the time of booking.

Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

Financial security

Except for monies that you pay to us for bookings made up of accommodation only, all monies that you pay to us in respect of your break will be held in a specifically designated bank account administered by independent trustees until your break is over or the monies are refunded to you. These arrangements mean that (unless you have made a booking for accommodation only) this money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

General information

Child policy

Our free children's accommodation offer is subject to the availability of a family room (minimum two paying adults). Please note this offer only applies to children who are aged 12 and under at the time of their stay. Children's meals (except breakfast) are not included in this offer and will be charged as taken at the hotel. Children who are aged 12 or under at the time of their stay eat breakfast for free in conjunction with the purchase of an adult breakfast. In many cases children's meals are available from special children's menus or as children's portions. A maximum of 2 children under the age of 12 stay and eat breakfast for free with 2 paying adults.  

Included in the price  

  • Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
  • Where breakfast is included in the price a traditional breakfast will be provided each morning. (Central London hotels offer a continental breakfast. If booking by phone, this will be advised by your Reservations Agent).
  • All VAT and service charges, where applicable.
  • Dinner, bed & breakfast prices includes a 2 or 3-course table d’hôte evening meal with coffee. Selected hotels offer a à la Carte allowance as an alternative to the set evening meal.   
  • Free wifi for guests staying overnight.

Not Included in the price

  • Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
  • Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
  • Items of personal expenditure.
  • Personal travel insurance.
  • Any items not mentioned in 'Included in the price'.

Health & Beauty Breaks

  • Health and Beauty packages (where available) are per person and are in addition to the cost of your hotel stay unless otherwise specified. Please check at the time of booking the treatments included in Health and Beauty packages. Some hotels may also offer a range of additional individual treatments. Any additional treatments you may require can be arranged at an extra cost to you if available.
  • Health and Beauty Breaks can only be booked by telephone on 08445 76 76 76.    

Golf breaks for hotels that have golf courses on site

  • A selection of hotels offer golf packages inclusive of accommodation, meals and golf. If available this will be stated in the website description of the hotel. Your reservations agents will be able to provide further details.
  • Green fees are per person per round and will be in addition to the cost of your hotel stay. Green fees should be paid locally. Golf supplement prices are valid for customer’s pre-booking golf and accommodation together, except where package prices are indicated at the hotels with golf on site. Tee off times will be subject to availability and we cannot guarantee availability. We will endeavour to reserve your preferred tee off times and advise of alternative times if your preferred times are not available. We recommend booking a minimum of two weeks in advance to secure your preferred tee off times.
  • Golf Breaks can only be booked by telephone on 0845 76 76 76.

Hotel information

Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Classification: The star ratings shown are based on the latest official inspection. The AA or the Tourist Boards annually inspect all Best Western hotels.

Meals: All hotels provide a full traditional breakfast apart from Central London hotels that offer a continental breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know so that we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your request.

Rooms & facilities: Some hotels (e.g. city centres, in particular in London), have much smaller bedrooms than you may be used to. Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional hotels may have specific single rooms and these are likely to be small. On the other hand, many hotels allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. Non-smoking bedrooms are available at all hotels.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel or Central Reservations may result in your room being resold, and our cancellation terms will apply.

Car parking: You will find free parking at the majority of our hotels, except in London and some major city centres, where hotels may have reduced fee arrangements with nearby car parks. Please check the parking facilities available at individual hotels with your Reservations agent.

Leisure clubs/swimming pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at the discretion of the hotel/leisure club manager. Please ask at the hotel reception for rules and opening times when checking in. If a specific facility is required you are advised to check with the hotel direct by calling the telephone number in the hotel description prior to arrival. Additional restrictions may apply for the use of such facilities by children. There may be a charge for the use of some facilities.

Lifts: Hotels with no lift show ‘no lift’  in their entry. Luggage assistance is available at the majority of these hotels. Please check when booking.

Pets: Pets are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry. The Reservations Team will then check the suitability of your chosen hotel to accept pets. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at all hotels.

Website and pricing details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Important note regarding browsers
Best Western will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website in Internet Explorer version 6 or below. We strongly recommend that users upgrade to the latest version of their browser when using www.bestwestern.co.uk.

Locations and attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.

International Bookings

Best Western Great Britain’s, website, bestwestern.co.uk, allows you to search for and book reservations at over 4,000 independently owned and operated Best Western hotels worldwide. Please be advised that Best Western GB or Best Western International, Inc. does not own, operate or manage any hotels, is not the provider of the hotel rooms, is not a party to any booking contract and does not collect and/or remit any hotel occupancy or similar type taxes to any taxing authorities. Further, Best Western Great Britain or Best Western International, Inc. is not acting as agent for any party to this transaction. Any questions regarding taxes and fees charged and collected should be directed to the respective hotel.

We offer two types of bookings through our site and through our phone reservations system. The first type of booking allows you to make a room reservation based on rates published by the hotel. We forward the booking details to the hotel, and you pay the hotel directly at check-out.

For the second type of booking, when you agree to pre-pay for the room, we transmit your booking details to the hotel, and the hotel charges for the reservation up front. For pre-paid bookings, the hotel may charge for applicable taxes and fees up front, or it may charge the applicable taxes and fees at checkout. If you have any questions about taxes and fees, or when they will be charged, please check with the hotel for details before booking.

The amount displayed in the "Taxes and Fees" line is an estimated total that we expect the hotel to bill for applicable taxes, governmental fees and other charges that the hotels must pay to the government. That amount is based on information provided by the hotel. Best Western International, Inc. does not warrant the accuracy or completeness of the displayed amount. Please note that the hotel may also charge for other items not included in the quoted price or Taxes and Fees, such as hotel resort fees, hotel energy surcharges, parking fees, pet fees, and incidental charges (e.g., mini-bar). These amounts, if applicable, will be collected from you directly by the hotel. If you have any questions about these charges, please contact the hotel for details before booking.

A valid credit card is required to check in. If you do not have a valid credit card or do not wish to use a credit card, please contact the hotel to find out what the check-in policies are before booking.

Low Rate Guarantee

To view our Low Rate Guarantee terms & conditions, please click here.

Tesco

1. For rate details, availability and to make a booking you MUST call central reservations on 0845 33 00 272 at least 2 days prior to your intended stay and stating that you are paying with Tesco Clubcard Deals token code(s). There are a limited number of rooms allocated on the Tesco promotional offer at each hotel, prices may vary depending on time of booking.

2. Tesco Reward token code(s) are valid for 6 months from date of issue. Tesco Reward token code(s) cannot be used in conjunction with any discounted offer, scheme or promotion. Tesco Reward token code(s) cannot be used to book any other rate offered by Best Western hotels. Best Western Hotels reserve the right to remove any hotel from this scheme.

3. This offer is only open to Tesco Clubcard holders who are resident in Great Britain.

4. Not all Best Western hotels participate in the Tesco promotion. Please ask your Central Reservations sales coordinator when booking or find participating hotels on our website here.

5. Tesco Reward token code(s) may only be used by the Clubcard Holder. However there can be more than one named token code per booking as long as that person(s) is travelling too. token code(s) cannot be given as gifts.

6. Tesco Reward token code(s) are only valid against a stay of 1 or more nights including breakfast. All bookings are subject to availability and rates quoted are “from” and as such fluctuate depending on availability and demand at any given time. Upgraded rooms are available subject to availability; supplements will apply which must be paid in cash as Tesco Reward token code(s) will not be accepted for upgrade payment. Tesco Reward token code(s) cannot be used to pay for any extras at the hotel such as food and beverage, telephone calls, room service etc. Any additional extras will be payable at the hotel by cash, credit or debit card on departure. Certain dates may be excluded at your chosen hotel – including certain dates over Christmas and New Year.

7. All bookings made with Tesco Reward token code(s) are non amendable and non refundable. Bookings are subject to the Best Western Hotels’ Booking Conditions relating to the rewards scheme' and (where consistent), Best Western’s standard terms and conditions of booking (see www.bestwestern.co.uk/policies/terms-of-use). Best Western Hotels act as agent in respect of all bookings they take or make on your behalf. For all bookings your contract will be with the supplier of the hotel accommodation.

8. Please provide your Tesco Reward token code(s) to the Central Reservations sales coordinator at the time of booking. Please note that when making your booking you will be required to pay any cash balance at the time of booking by a credit/debit card. The Central Reservations sales coordinator will book your stay and provide you with a booking reference.

9. Once the Tesco Rewards token code(s) have been accepted your booking will be confirmed and you will be issued with a booking confirmation. At this time the booking becomes non transferable and non-refundable.

10. All bookings are non transferable and non-refundable and you will not be entitled to the return or replacement of the rewards tokens.

11. Best Western Rewards points cannot be earned on Tesco bookings.

12. We hope you enjoy the Clubcard Deal you have chosen. However, if you would prefer to use your Tesco Reward token code(s) for an alternative hotel group in the rewards scheme, please ensure you have checked out the relevant fulfillment for that hotel group as booking instructions do vary.

Best Western Hotels is the international trading name of
Interchange and Consort Hotels Limited
Company Registration Number: 1002192
VAT Registration Number: 240 5224 06

American Express

This offer is only available at hotels within Great Britain.

  • This offer is only available at hotels within Great Britain.
  • Please note that VAT is charged at the prevailing rate.
  • The 10% discount is based on each hotel’s Flexible Rate (bed and breakfast and dinner, bed and breakfast rates) based on two people sharing a standard twin or double room.
  • ‘Flexible Rate’ is the name of a rate plan which may fluctuate depending on the time of the year. The 10% discount will always be applied no matter how the ‘Flexible Rate’ fluctuates. Hotels review and may change their Flexible Rates on a daily basis.
  • Full payment must be made with your American Express Card when making your reservation. Prepayment is charged to the card the booking was made with between the time of booking and stay. Confirmation of the booking will be sent and once made; bookings cannot be amended or refunded. Cancelled bookings will not be refunded, exchanged or transferred.
  • All extra expenses (room service, bar bills, newspapers, other meals etc) must be paid in full prior to departure.
  • Discounted rates are subject to availability and must be booked and taken between 1st January and 18th December 2016.
  • Rates are based on two people sharing a standard twin or double room for one night and are subject to availability.
  • Different rates / discounts will apply dependent on the board or room basis you choose as quoted by your reservations agent at the time of booking.
  • Availability may be limited and may require a mid week or weekend stay and may be restricted during key holiday periods.
  • All reservations must be made through Best Western central reservations by calling 0845 33 00 494 or online at www.bestwestern.co.uk/amex-promotion.
  • This offer is not available with any other Best Western promotional offer or discount.
  • These promotional rates / discounts are not available if you book directly with the hotel.
  • All prices and information are correct at the time of going to press. Please check all details with the reservation agent when making your booking.
  • Best Western Rewards Points can be earned on this offer.
  • Best Western promises to provide your chosen accommodation with reasonable skill and care. However we regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by - or you otherwise suffer damage or loss due to any event which we could not, even with due care, foresee or avoid, or which was outside our control.

Promoter: Best Western Hotels, Consort House, Amy Johnson Way, York YO30 4GP.

Mastercard

This offer is only available at hotels within Great Britain.

  • This offer is valid for stays from 1st January until 18th December 2016.
  • Please note the VAT is charged at the prevailing rate.
  • The 20% discount is based off each hotel's Flexible Rate and is valid on stays of 2 nights or more (bed & breakfast rate only).
  • ‘Flexible Rate’ is the name of a rate plan which may fluctuate depending on the time of the year. The 20% discount will always be applied no matter how the ‘Flexible Rate’ fluctuates. Hotels review and may change their Flexible Rates on a daily basis.
  • Full payment must be made when making your reservation. Prepayment is charged to the card the booking was made with between the time of booking and stay. Confirmation of the booking will be sent and once made; bookings cannot be amended or refunded. Cancelled bookings will not be refunded, exchanged or transferred.
  • All extra expenses (room service, bar bills, newspapers, other meals etc) must be paid in full prior to departure.
  • Rates are based on two people sharing a standard twin or double room for one night and are subject to availability.
  • Different rates will apply dependant on the board or room basis you choose as quoted by your reservations agent at the time of booking.
  • Availability may be limited and may require a mid week or weekend stay and may be restricted during key holiday periods.
  • This offer is not available with any other Best Western promotional offer or discount.
  • These promotional rates/discounts are not available if you book directly with the hotel.
  • All prices and information are correct at the time of going to press. Please check all details with the reservation agent when making your booking.
  • Best Western Rewards Points can be earned on this offer.
  • Best Western promises to provide your chosen accommodation with reasonable skill and care. However (The Bank) regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer damage or loss due to any event which we could not, even with due care, foresee or avoid, which was outside of our control.
  • All reservations must be made through Best Western central reservations by calling 0845 33 00 414 or online at www.bestwestern.co.uk by entering 'MCARD20' into the promotional code section.
  • Only valid when paying with your eligible MasterCard

Best Western Rewards® Terms & Conditions of Membership

THIS AGREEMENT REQUIRES INDIVIDUAL ARBITRATION TO RESOLVE ANY DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS. FULL DETAILS ARE DESCRIBED BELOW.

Effective January 1, 2016 (“Programme Date”), these Terms and Conditions (“Terms”) will govern the Best Western Rewards® Programme (“Programme”) and hereby supersede and replace all previous terms and conditions that were effective prior to the Programme Date.

These Terms apply to all Members of the Programme regardless of country of residence. Certain countries, however, may impose additional restrictions on the Programme. In such cases, special country-specific terms are included at the end of these Terms.

The terms “you” and your” are used in these Terms to refer to individual Members who are enrolled in the Programme and have created a Member Account (“Account”).

ABOUT THE PROGRAMME

The Programme is administered by Best Western International, Inc. (“BWI”), which is the party with whom you are entering into a contract by agreeing to these Terms, and it is located in the United States at 1601 North 24th Parkway, Phoenix, Arizona 85016. BWI may, in its sole discretion, designate certain tasks relating to administering the Programme to any of its designated subsidiaries. The Programme is administered by BWI on behalf of itself, its subsidiaries, independently owned and operated Best Western® branded hotels around the world (“Licensed Hotels”), and third-party affiliated organizations permitted to sublicense Licensed Hotels outside the United States in various countries and territories throughout the world (“Affiliates”). Please note that Licensed Hotels and Affiliates are independent entities that are not owned, operated, managed, or controlled by BWI or BWI subsidiaries.

The Programme gives Members the opportunity to earn Best Western Rewards® Points (“Points”) that can be redeemed for free night stays at Licensed Hotels, airline miles with certain airline partners (each an “Airline Partner”), and other services or items with other Programme partners. Further details on redemption options are described below and available on www.bestwesternrewards.com or an Affiliate’s Best Western website for your region or country of residence (each a “Local Site”).

BECOMING A MEMBER OF THE PROGRAMME AND CREATING AN ACCOUNT

For existing Members, if you were enrolled in the Best Western Rewards Programme offered by BWI prior to the Programme Date (“Legacy Programme”), your membership in the Legacy Programme has automatically converted to a membership in the Programme. Likewise, if you were enrolled in a Best Western Rewards Programme offered by an Affiliate prior to the Programme Date (again, a “Legacy Programme”) your membership in that Legacy Programme has also automatically converted to a membership in the Programme, unless prohibited by applicable law. The Terms of the Programme are an improvement of the terms of the Legacy Programmes and generally provide more favourable terms and benefits to Members.

For individuals who are not yet Members, you may enroll in the Programme as a new Member online at www.bestwestern.com or your Local Site, by mail, by calling a Best Western call centre, through a Best Western mobile application, or through the front desk at a Licensed Hotel.

You must be the age of majority in your country of residence to be a Member of the Programme.

To create a Member Account, which tracks your Points and account activity, you must provide accurate and complete information, including a current, valid e-mail address, phone number, and mailing address (“Account Information”). You may never use another person’s Account without permission.

CONSENT TO THESE TERMS AND BWI’S PRIVACY POLICY

YOUR MEMBERSHIP IN THE PROGRAMME CONSTITUTES YOUR CONSENT AND ACCEPTANCE OF THESE TERMS.

BY BECOMING A MEMBER OR STAYING IN THE PROGRAMME, YOU ARE PROVIDING YOUR PERSONAL INFORMATION TO BWI, WHICH USES SYSTEMS LOCATED IN THE UNITED STATES TO PROCESS YOUR ENROLLMENT AND MAINTAIN YOUR ACCOUNT. IF YOU ARE A RESIDENT OF A LOCATION WITHIN THE EUROPEAN UNION, ASIA, OR ANY OTHER REGION, BY BECOMING A MEMBER OR STAYING IN THE PROGRAMME, YOU ARE PROVIDING YOUR EXPRESS CONSENT TO THE TRANSFER OF YOUR PERSONAL INFORMATION TO THE UNITED STATES. IF YOU REPRESENT AN ORGANIZATION, YOU WILL BE RESPONSIBLE TO ENSURE THAT EACH MEMBER WHO PARTICIPATES IN THE PROGRAMME AS AN EMPLOYEE OR CONTRACTOR OF YOUR ORGANIZATION ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO BWI HAS GIVEN HIS OR HER EXPRESS CONSENT TO SUCH TRANSFER AND PROCESSING OF SUCH PERSONAL INFORMATION TO AND WITHIN THE UNITED STATES. UNITED STATES LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY. PLEASE READ BWI’S PRIVACY POLICY FOR MORE INFORMATION ON BWI’S PRIVACY PRACTICES (INCLUDING WITH RESPECT TO INTERNATIONAL DATA TRANSFERS AND BWI’S PARTICIPATION IN THE UNITED STATES/EUROPEAN UNION DATA PROTECTION SAFE HARBOUR FRAMEWORK AND THE UNITED STATES/SWITZERLAND DATA PROTECTION SAFE HARBOUR FRAMEWORK, BOTH OF WHICH ARE MADE AVAILABLE BY THE U.S. DEPARTMENT OF COMMERCE AT HTTP://WWW.EXPORT.GOV/SAFEHARBOUR. OUR CERTIFICATION OF COMPLIANCE WITH THESE FRAMEWORKS CAN ALSO BE VIEWED AT HTTP://WWW.EXPORT.GOV/SAFEHARBOUR). BY BECOMING A MEMBER OF THE PROGRAMME OR STAYING IN THE PROGRAMME, YOU REPRESENT TO BWI THAT YOU HAVE READ AND UNDERSTOOD THE BWI PRIVACY POLICY.

BWI IS SOLELY RESPONSIBLE FOR PROVIDING THIS PROGRAMME TO THE MEMBERS. FROM TIME TO TIME, YOU MAY PROVIDE YOUR PERSONAL INFORMATION TO AFFILIATES FOR VARIOUS PURPOSES. ANY AND ALL PERSONAL INFORMATION YOU PROVIDE TO AFFILIATES MAY BE SUBJECT TO SUCH AFFILIATE’S PRIVACY POLICIES AND PROCEDURES. YOU ACKNOWLEDGE AND AGREE THAT BWI MAY RECEIVE YOUR PERSONAL INFORMATION FROM SUCH AFFILIATES AND EACH OF BWI’S AND SUCH AFFILIATE’S PRIVACY POLICIES WILL APPLY TO THE RESPECTIVE ENTITY’S USE OF YOUR PERSONAL INFORMATION.

USE OF YOUR ACCOUNT INFORMATION

In addition to any rights granted to BWI with respect to your Account Information in the BWI Privacy Policy, we use your Account Information to manage and administer your participation in the Programme and, to the extent permitted by applicable law, to improve the Programme.

You also authorise BWI to share your Account Information with its subsidiaries and third parties, including Licensed Hotels, Affiliates, airline and other Programme partners; award suppliers; fulfillment houses to fulfill redemption requests; technology service providers in order to service your Member Account and facilitate the booking and processing of reservations; and third party service providers that store and process personal data on BWI’s behalf in a secure environment.

If you are a citizen or legal resident of the U.S. or Canada, you give BWI your express consent to obtain permissible “soft inquiry” data from credit bureaus or credit reporting agencies to determine whether you are eligible for the Best Western Rewards® MasterCard® and the Best Western Rewards® Platinum Plus® MasterCard® or other products, Programmes, services, and promotions that might be of interest to you. “Soft inquiries” are requests to credit bureaus to provide names of customers that meet certain thresholds to receive a firm offer of credit, but do not include obtaining credit reports that would affect your credit scores.

You may edit your Account Information at any time by logging into your Account and updating your profile. You are responsible for keeping your Account Information current and accurate. BWI provides all statements, communications, and updates about the Programme and your Account via email to the address in your Account. Communication is critical to the administration of the Programme. If you fail to maintain up-to-date Account Information, including a valid, subscribed e-mail address, you may not receive statements or other important communications. In addition, without a valid e-mail address on file you may not be able to receive certain types of awards, including free night vouchers, virtual gift cards, Travel Cards, and other items that are fulfilled electronically. If you do not maintain accurate and current Account Information, BWI reserves the right to take any action that it deems necessary to protect your Account against unauthorised access or fraud, including suspending or restricting your account until your Account Information can be confirmed.

Also, if you do not opt-in to receive communications from BWI or if you opt-out of receiving messages from BWI or our third party providers, you will not be able to fully participate in the Programme, or experience the full range of benefits and services available to you as a Member of the Programme. To unsubscribe from an email or other messaging, please follow the instructions in any email or messages you receive.

You can view your Account Information at any time by logging into your Account at www.bestwestern.com, your Local Site, or through a Best Western mobile application. To the extent permitted by applicable law, it is your responsibility to monitor Account activity and report suspicious activity to BWI.

EARNING POINTS FOR STAYS

All stays are eligible to earn points (“Eligible Stays”) with the exception of the following (Non-Eligible Stays”):

  • Stays booked through online travel agencies (“OTAs”), such as priceline.com, expedia.com, travelocity.com, booking.com, kayak.com (i.e., channels other than Best Western branded booking channels);
  • Stays booked through tour operators; and
  • Stays booked at special discounted rates, such as employee rates, FIT/wholesale/net rates, motorcoach/bus rates, crew rates, BWR free night awards rates (FX rates), or discounted rates for stays longer than thirty (30) nights.

What constitutes a rate or booking channel that qualifies as an Eligible Stay versus a Non-eligible Stay may change and so you should always confirm when making a reservation whether you are reserving a rate that qualifies as an Eligible Stay, for which you can earn Points, or a Non-Eligible Stay, for which you will not earn Points. This is more important if you are booking through a channel other than a Best Western branded booking channel.

You earn ten (10) Points for each $1.00 U.S. Dollar (or fraction of a U.S. Dollar) paid for an Eligible Stay, including VAT in certain areas outside the United States, but excluding amounts paid for non-VAT tax and incidentals. You can earn Points for up to three (3) rooms per Eligible Stay provided that: (a) one (1) room is occupied by you; (b) you pay for all the rooms; (c) Points for that room have not been issued to another Member; and (d) you presented your Best Western Rewards® membership number at the time of booking or at check-in.

You earn ten (10) Points for each $1.00 U.S. Dollar (or fraction of a U.S. Dollar) paid for an Eligible Stay, including VAT in certain areas outside the United States, but excluding amounts paid for non-VAT tax and incidentals. You can earn Points for up to three (3) rooms per Eligible Stay provided that: (a) one (1) room is occupied by you; (b) you pay for all the rooms; (c) Points for that room have not been issued to another Member; and (d) you presented your Best Western Rewards® membership number at the time of booking or at check-in.

Points are added to your Account within ten (10) business days following check-out.

Individual hotel rooms that are billed directly to a corporate account but where you are individually responsible for authorisation of settlement at check-out constitute an Eligible Stay.

Only three rooms in an Eligible Stay for a group booking will receive Points. Selection of which three rooms (and Members) receive the Points is at the discretion of the person making the reservation.

In order to calculate Points for Eligible Stays that are paid for in currencies other than U.S. Dollars, BWI will first convert the amount of the payment to U.S. Dollars using a reasonable conversion rate, as determined by BWI no less than annually and in its sole discretion but based on officially published conversion rates, and then calculate the Points based on the converted payment amount.

If you have an Eligible Stay while you are a Member, but fail to present your Membership card or otherwise record the stay in your Account, you must request a credit for that Eligible Stay within six (6) months after the date of the Eligible Stay by visiting www.bestwestern.com or your Local Site, or by calling a Best Western call centre. Requests should include your name, Account number, address, daytime telephone number and/or e-mail address, and reservation confirmation number.

If you enroll in the Programme after having an Eligible Stay, you may request Points only if your enrollment occurred within thirty (30) days after your Eligible Stay. Requests should include your name, Account number, address, daytime telephone number and/or e-mail address, and reservation confirmation number.

Pooling of Points is available for individuals who share the same residential mailing address with a Member. Pooling is the collective earning of Points in one Account by individuals with the same mailing address.

EARNING AIRLINE MILES

Rather than earning Points for Eligible Stays or as otherwise provided herein, you can instead elect to earn airline miles (“Miles”) with any of our approved partner frequent flyer Programmes (“Airline Programmes”) by logging into your Account through www.bestwestern.com or the Local Site for your country of residence or by calling a Best Western call centre and directing BWI to award Miles (instead of Points) as your earning preference, identifying the Airline Programme, and providing your frequent flyer membership number for your preferred Airline Programme. Airline Programmes may award different point values based on the rules and conditions of the individual Airline Programme. Contact a Best Western call centre prior to booking an Eligible Stay for current Miles award level information.

For a full list of Airline Programmes and details for earning Miles visit www.bestwestern.com or your Local Site.

To be clear, if you direct BWI to award Miles instead of Points, you will not earn any Points for Eligible Stays or as otherwise provided herein; you will only earn Miles for the one Airline Programme you have selected. You may at any time return to earning Points instead of Miles using the same procedure.

Miles earned for your chosen Airline Programme are posted within approximately ten (10) business days following check-out. Because the posting of Miles requires airline participation, the timeframe may be longer in certain situations.

You can also convert Points that you have accumulated in your Account into Miles with certain Airline Programmes. Currently, only certain partners allow conversion of Points into Miles. We are always working to add this option for more Airline Partners. In the meantime, you can always elect to earn Miles instead of Points rather than convert at a later date. Whether you elect to earn Miles as your earning preference or decide instead to earn Points and later convert them into Miles, each Airline Programme maintains its own rules, regulations, and Programme terms and conditions, all of which will apply to your use of any Miles. BWI is not responsible for any Airline Programme’s terms and conditions.

From time to time, BWI may offer special promotions in partnership with Airline Programmes that allow you to earn additional Miles. You can only take part in such promotions if, at the time of the promotion, you have chosen to earn Miles. Such promotions will be subject to any additional terms and conditions or promotion rules published where the promotion is advertised.

EARNING POINTS BY USING A BEST WESTERN REWARDS® MASTERCARD® CREDIT CARD

The Best Western Rewards® MasterCard® series of credit cards for U.S. residents and the Best Western Rewards® Platinum Plus® MasterCard® credit card for Canadian residents offers Members the opportunity to earn Points on every day eligible purchases. The Best Western Rewards® MasterCard® series of credit cards for U.S. residents are issued by First Bankcard, a division of First National Bank of Omaha. The Best Western Rewards® Platinum Plus® MasterCard® credit card for Canadian residents is issued by MBNA, a division of the Toronto-Dominion Bank. Both cards are subject to credit approval and additional terms and conditions as set by the card issuers. To apply for a card, visit www.bestwesternrewards.com.

OTHER WAYS TO EARN POINTS

From time to time, BWI will partner with great companies, from car rental companies to flower retailers to wine clubs and beyond, to provide you with other opportunities to earn Points when you purchase certain products and services. For details about these earning partners, visit www.bestwesternrewards.com. or your Local Site.

You may also be selected to participate in exclusive, special promotions where you will have the opportunity to earn Bonus Points. Earning such Bonus Points is subject to any additional restrictions, requirements, or terms and conditions applicable to that particular promotion. Please read the terms and conditions for any special promotion closely before participating.

REDEEMING POINTS FOR FREE NIGHT STAYS

The number of Points required for one (1) free night stay at a Licensed Hotel is based on the expected average daily rate on the date requested for the stay, varies throughout the year, and is subject to change at BWI’s discretion. To find the number of Points required for a free night stay, visit www.bestwestern.com, your Local Site, or a Best Western mobile application, or contact a Best Western call centre. A FREE NIGHT STAY IN A STANDARD ROOM AT ANY LICENSED HOTEL INCLUDES THE COST OF THE ROOM AND ROOM TAXES, BUT DOES NOT INCLUDE INCIDENTAL CHARGES, RESORT FEES, OR OTHER FEES THAT THE LICENSED HOTEL MAY CHARGE, SUCH AS PARKING FEES.

Free night stays can be reserved at any Licensed Hotel worldwide subject to capacity controls and room availability. To check availability or to reserve a free night stay, visit www.bestwestern.com, your Local Site, or a Best Western mobile application; call a Best Western call centre; or book directly through a Licensed Hotel. Free night stays may not be booked through travel agents or online travel agents and are not commissionable. Free night stays are not exchangeable for cash.

Free night stays may be gifted to a recipient of your choice in the form of a printed or electronic voucher. Reservations for free night stay vouchers must be booked by calling a Best Western call centre.

REDEEMING POINTS FOR MILES

If you have directed BWI to award Miles instead of Points, then your Miles are earned at the time you pay for your Eligible Stays or through your purchases with other earning partners; those Miles are then transferred to your Airline Programme account and further redemption of Points from your Member Account is not necessary.

If you choose to convert your Points and redeem them for Miles, you can do so at any time by going to www.bestwestern.com.

Again, each Airline Programme maintains its own rules, regulations, and Programme terms and conditions, all of which will apply to your use of any Miles. BWI is not responsible for any Airline Programme’s terms and conditions.

Points will be converted into Miles at a conversion rate determined by BWI in its sole discretion using currently published conversion rates, which may change from time to time.

OTHER WAYS TO REDEEM

Special promotions: You may also be selected to participate in exclusive, special promotions where you will have the opportunity to redeem your Points for special offers. Such opportunities will be subject to any additional restrictions, requirements, or terms and conditions applicable to that particular promotion. Please read the terms and conditions for a special promotion closely before redeeming Points or participating.

The Best Western Travel Card®: Points can be used to purchase a Best Western Travel Card®, which can be used for lodging charges at any Licensed Hotel worldwide (i.e. room night charges and applicable taxes), and unless the Best Western Travel Card® is offered as a part of a promotion, it does not have an expiration date. Acceptance of the Best Western Travel Card® for services other than lodging charges is at the discretion of each Licensed Hotel. For a complete list of terms and conditions relating to the Best Western Travel Card®, visit www.travelcard.bestwestern.com. Your receipt of a Best Western Travel Card® does not constitute a reservation. Your Best Western Travel Card® will be issued in your local currency but will be redeemed in the currency of the Licensed Hotel where you use the Best Western Travel Card® at a then-current exchange rate, determined by BWI using a rate published by a media journal or newspaper, such as the Wall Street Journal.

Other Redemption Options: You can also redeem Points for a wide range of other items by visiting www.bestwestern.com or your Local Site, or by calling a Best Western call centre.

For redemption items that are delivered digitally, such as virtual gift cards, you will generally receive an email containing your gift card within seven (7) business days after redeeming your Points. For redemption items that are mailed to you, such as merchandise and physical gift cards, BWI endeavours to mail such items to you promptly, but occasionally, it may take between four (4) weeks to eight (8) weeks depending upon availability.

For security purposes, redeemed items cannot be shipped to a P.O. Box, and certain types of gift cards and merchandise may not be available outside of the certain regions. Please make sure the address in your Member Account is current before placing a redemption order.

All gift cards and gift certificates redeemed with Points are subject to any additional terms and conditions imposed by the applicable issuer, which may include expiration dates, inactivity fees, and other restrictions (except for the Best Western Travel Card®, which does not have expiration dates or inactivity fees unless it is issued as part of a promotion). Certain gift card and gift certificate providers charge fees for inactivity. Accordingly, BWI can only warrant that a gift card or gift certificate will be redeemable at full face value (i.e. no deductions for inactivity) for six (6) months from the date of your order.

Many redemption items are provided through independent suppliers and are subject to additional terms and conditions. BWI makes no guarantees, warranties or representations of any kind, express or implied, with respect to such items, and, to the extent permitted by the law of your jurisdiction, shall not be liable for any loss, expense, accident or inconvenience that may arise in connection with the use of such items. However, most merchandise items available through the Programme are backed by the manufacturer by a manufacturer’s warranty.

For merchandise that is defective upon delivery or damaged during shipping Members should contact a Best Western call centre. BWI will contact the vendor, retailer, seller, or manufacturer of the item to seek a return label and provide the label to the Member to assist in their returning the merchandise and seeking an exchange. Gift cards and gift certificates are not exchangeable, refundable, or changeable under any circumstances and are not replaceable in the event of loss or destruction.

Charitable Donations: You may also choose to redeem Points for a charitable donation to certain approved charities, in which case the following conditions will apply.

  • The donation will be reflected on your online statement in your Account, which will constitute your receipt.
  • You are solely responsible for consulting your tax advisor regarding whether your donation of Points may be tax deductible.

Visit www.bestwesternrewards.com or your Local Site for further details on this redemption option.

General: Many redemption items are valid only in certain countries or are denominated in certain currencies.

It is the responsibility of the Member to select a redemption item that corresponds to the Member’s intended use. To the extent permitted by applicable law, once fulfilled, redeemed items may not be returned or refunded, and items are subject to availability.

BWI shall make a good faith effort to fulfill an order with the items requested; however, BWI may substitute a similar item with equivalent value if an item is not available.

BEST WESTERN REWARDS® DISCOUNTED ROOM RATE

Members who book a reservation at a Licensed Hotel through www.bestwestern.com or a Local Site may receive a discount of 10% or more off the published “Flexible Rate.” To take advantage of this discount, select the “Best Western Rewards® Rate Plan.” This rate may not be available in all countries.

ELITE STATUS

BWI offers four different levels of Elite Status Membership (Gold, Platinum, Diamond, and Diamond Select), to become effective no later than March 1, 2016. To achieve an Elite Status, you must accumulate either the required number of Nights, Eligible Stays, or Points in a calendar year as designated in the chart below:

STATUS LEVEL

NIGHTS

STAYS

POINTS

(From Eligible Stays only; excludes Bonus Points or promotional points)

Gold

10 to 14 nights

7 to 9 Eligible Stays

10,000 to 14,999 Points

Platinum

15 to 29 nights

10 to 19 Eligible Stays

15,000 to 29,999 Points

Diamond

30 to 49 nights

20 to 39 Eligible Stays

30,000 to 49,999 Points

Diamond Select

50 or more nights

40 or more Eligible Stays

50,000 or more Points

Once you achieve Elite Status, that status will remain in effect for the remainder of the calendar year in which it is achieved and through the end of the next calendar year as well. If you meet the requirements for next Elite Status level you will progress to the next Elite Status level. For example, if you achieve Gold Elite Status in August 2016, you will retain Gold Elite Status through December 31, 2017. If you achieve Gold Elite Status in August 2016 and then Platinum Status in October 2016, you will retain Platinum Elite Status through December 31, 2017. BWI reserves the right, in its sole discretion, to grant Elite Status to Members who have not met the Elite Status criteria.

As an Elite Status Member, you will receive Bonus Points for each Eligible Stay completed during the time in which you maintain Elite Status, as follows:

  • Members who have attained Gold Elite Status receive a 10% Point bonus;
  • Members who have attained Platinum Elite Status receive a 15% Point bonus;
  • Members who have attained Diamond Elite Status receive a 30% Point bonus; and
  • Members who have attained Diamond Select Elite Status receive a 50% Point bonus.

Bonus Points will be awarded beginning with the first Eligible Stay after Elite Status is earned.

Members who have attained Elite Status may transfer Points to other Members, which shall be without charge.

Members who have attained Elite Status will be provided with a dedicated toll-free number to call to facilitate all reservations and account servicing needs.

Members who achieve Elite Status at the Platinum, Diamond, and Diamond Select levels receive a welcome gift upon check-in.

Members who have attained Elite Status at the Platinum, Diamond, and Diamond Select levels may receive an upgraded room at the time of check-in. Assignment of an upgraded room is within the sole discretion of the applicable Licensed Hotel and may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or those in proximity to special amenities, or suites. A room upgrade is not available at BW Premier Collection® Licensed Hotels. In the event that a Member who has attained Elite Status at the Platinum, Diamond, or Diamond Select level makes a reservation for multiple rooms, the room upgrade is only available for the room occupied by such Member and not for any other rooms in the reservation, and the Member with Elite Status must be present and occupy one (1) of the rooms to receive any benefit of Elite Status. In the event of a group reservation, only the Member who has the Elite Status will receive the benefits of Elite Status. Room upgrades are subject to availability. Licensed Hotels are not required to provide specialty rooms or suites room upgrades.

POINT EXPIRATION AND MEMBERSHIP CANCELLATION

Points earned under the Programme do not expire. This is an exciting change for Members of some Legacy Programmes. For those Legacy Programmes where Points were due to expire on or before December 31, 2015, those Points will still expire consistent with the schedule of the Legacy Programme in which they were earned. Commencing on January 1, 2016 (the Programme Date), however, all unexpired and unredeemed Points earned in Legacy Programmes shall no longer be subject to expiration, regardless of country of residence.

BWI reserves the right to cancel any Member Account and revoke any and all unredeemed Points in the event of any of the following circumstances:

  • your violation of these Terms;
  • your providing any false or inaccurate Account Information or your misuse of the Programme;
  • your violation of any national, state, or local law or regulation;
  • your bartering or selling Points or redemption items (including for commercial purposes);
  • your failure to pay for Licensed Hotel charges, including payments to Licensed Hotels that are invalid or returned for having insufficient funds;
  • your commission of fraud or abuse involving any portion of the Programme;
  • your knowingly maintaining more than one (1) active Member Account;
  • • any action or conduct by you that is determined by BWI in its sole discretion to be unreasonable, harassing, offensive to, or to the detriment of the Programme, any of its alliances, partners, or representatives, BWI employees, or the staff of Licensed Hotels; or
  • in the event of any suspicious activity in your Member Account.

APPLICABLE LAW; ARBITRATION

Please Read This Carefully. It Affects Your Rights.

Unless prohibited by the laws of your jurisdiction, any and all disputes between you and BWI or any of its designated subsidiaries arising under or related in any way to these Terms or your participation in the Programme (defined below as Claims) shall be resolved by applying the laws of Arizona or the federal laws of the United States, as applicable, without regard to conflict of laws principles.

Further, any and all disputes between you and BWI or any of its designated subsidiaries arising under or related in any way to these Terms or your participation in the Programme must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes, including class action claims, relating to and arising from your participation in the Programme, including but not limited to any claims related to or arising out of unauthorised disclosure of or access to any Account Information (“Security Breach”), advertising or marketing claims, product liability, or consumer claims (“Claims”).

YOU AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND BWI ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND BWI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”), as modified by this section. For any claim where the total amount of the award sought is $10,000 or less, the AAA, you, and BWI must abide by the following rules: (a) the arbitration shall be conducted solely based on written submissions; and (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA rules, and the hearing (if any) must take place solely and exclusively in Phoenix, Arizona. The arbitrator’s ruling is binding and may be entered as a judgement in any court of competent jurisdiction. In the event this agreement to arbitrate is held unenforceable by a court or is prohibited by the laws of your country of residence, then any Claims that would otherwise have been arbitrated shall be solely and exclusively brought only in the state or federal courts within Phoenix, Arizona.

To the extent permitted by applicable law all Claims, judgements and awards shall be limited to actual out-of-pocket costs incurred (including, with respect to a Security Breach, costs of legally required notification and remediation) but in no event include attorneys’ fees, and under no circumstances will any Member be permitted to obtain awards for, and hereby waives all rights to claim, punitive, incidental, special, consequential damages and any other damages, other than for actual out-of-pocket expenses.

To the extent the laws of your country of residence mandate the restriction or prohibition of the requirement to arbitrate, the prohibition against class actions, the application of the laws of Arizona or the federal laws of the United States as applicable, or the jurisdiction of the federal or state courts located in Phoenix, Arizona, you agree that the following provisions of this paragraph shall apply: Any dispute arising out of or in connection with this contract (defined above broadly as Claims), including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under authority of the London Court of International Arbitration (“LCIA”) and the LCIA Rules, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three. The seat or legal place of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English. The governing law in such an event shall be the substantive law of England and Wales.

Notwithstanding the foregoing, each Member and BWI shall be entitled to seek injunctive relief (unless otherwise precluded by any other provision of these Terms) in the state and federal courts of Phoenix, Arizona.

OTHER TERMS AND CONDITIONS

Unless prohibited by the laws of your jurisdiction, all Terms, including all Point earning and redemption requirements are subject to revision without notice by BWI, in its sole and absolute discretion.

Determination and payment of tax liability is your sole responsibility as a Member.

Neither BWI, its subsidiaries, employees, agents, or partners, nor Licensed Hotels or Affiliates shall be responsible for lost or stolen awards.

Except for gifting of free night stays as permitted by these Terms, you may not transfer your Points to anyone without a valid court order or unless otherwise noted in these terms, such as for Elite Status Members.

Points are not redeemable for cash or any other form of credit unless specifically required by applicable law. Point value is set by BWI in its sole discretion and may be updated from time to time, as permitted by applicable law.

BWI may choose in its sole discretion to issue membership credentials in a variety of formats to Members. Physical membership credentials issued by BWI remain the sole property of Best Western and must be surrendered by the Member upon request.

BWI may choose in its sole discretion to issue membership credentials in a variety of formats to Members. Physical membership credentials issued by BWI remain the sole property of Best Western and must be surrendered by the Member upon request.

BWI may terminate the Programme at any time without prior notice, in which case you must redeem your Points within ninety calendar days, or any other period required by the applicable law of your jurisdiction, after your receipt of notice of termination of the Programme to avoid forfeiting your Points.

The Programme is governed by laws of the United States and the State of Arizona without regard conflicts of laws principles, unless otherwise indicated in the “Special Notes” sections below.

BWI is not responsible for illegible, lost, late, incomplete, misdirected, or undeliverable mail or e-mail; or for any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections, or availability, or garbled, corrupt or jumbled transmissions, service provider/Internet/web site/use net accessibility, availability, or traffic congestion, or any technical, typographical, or other error, or unauthorised human intervention, or the incorrect or inaccurate capture of Account Information, or the failure to capture, or loss of, any such Account Information.

BWI assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or technical error.

We may revise these Terms from time to time by posting an updated version on this page. If you are a Member and a revision meaningfully reduces your rights, we will notify you by sending a message to the email address associated with your Account and you agree that the revised Terms will be effective ninety (90) days after the message is sent to you. Your continued participation in the Programme is subject to the most current, effective version of these Terms.

The waiver by BWI of any breach by a Member of a term, covenant, provision, or condition provided herein shall not constitute a waiver of any prior, concurrent or subsequent breach by the Member of the same or any other term, covenant, provision, or condition herein.

These Terms only apply to the extent permitted by the laws of the country, state, or province of the applicable Member. To the extent any of the foregoing limitations are not permitted under the laws of your country, state, or province, you agree that the remaining portions of these Terms that are permissible shall apply to the maximum extent permitted by law.

SPECIAL NOTE FOR AUSTRALIAN RESIDENTS.

You may have certain rights under the Australian Consumer Law known as “consumer guarantees.” Nothing in the Terms is intended to exclude or restrict any non-excludable rights any Member has under the Australian Consumer Law. With respect to any disputes between BWI and Members that are residents of Australia in connection with the Programme, these Terms, or your receipt or use of any Award, either Party may file a Claim, but shall only be permitted to file a Claim in the courts located in the City of Phoenix, State of Arizona, USA or in the City of Sydney, New South Wales, Australia.

SPECIAL NOTE FOR CANADIAN RESIDENTS.

You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third party partner) that may be of interest to you and grant permission to BWI to send electronic messages to you regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards.cs.@bestwestern.com.

SPECIAL NOTE FOR JAPANESE RESIDENTS.

With respect to any disputes between BWI and Members that are Japanese residents in connection with the Programme, these Terms, or your receipt or use of any Award, either party may file a Claim, but shall only be permitted to file a Claim in the courts located in the City of Tokyo, Japan, or in the City of Phoenix, State of Arizona, USA.

SPECIAL NOTE FOR QUEBEC RESIDENTS.

You may choose during enrollment to provide your express consent to receive special offers, and information about services (from BWI or any third party partner) that may be of interest to you and grant permission to BWI to send electronic messages to regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards.cs.@bestwestern.com.. French language versions of bestwestern.com are available at http://fr.bestwesternquebec.com/.

SPECIAL NOTE FOR SOUTH AFRICAN RESIDENTS.

With respect to any disputes between BWI and Members that are residents of South Africa in connection with the Programme, these Terms, or your receipt or use of any Award, either Party may file a Claim, but shall only be permitted to file a Claim in the courts located in the city of Cape Town, South Africa or in the city of Phoenix, State of Arizona, USA.

SPECIAL NOTE FOR ITALIAN RESIDENTS.

The Programme is provided in Italy and the Republic of San Morino by Best Western Italia S.C.p.A (“BW Italia”) and BWI. The Terms applicable to Members that reside in Italy are available here.

SPECIAL NOTE FOR GERMAN RESIDENTS.

If you are a consumer located in Germany, the application of the laws of the United States and the State of Arizona shall not deprive you of the protection afforded by mandatory German consumer protection provisions. You may choose during enrollment to provide your express consent to receive special offers, and information about services (from BWI or any third party partner) that may be of interest to you and grant permission to BWI to send electronic messages to regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards.cs.@bestwestern.com.

SPECIAL NOTE FOR FRENCH RESIDENTS.

You may terminate your participation in the Programme and your Account at any time. By terminating your participation in the Programme, you acknowledge and agree that you forfeit any Points earned and will not be able to redeem Points for any of the benefits described herein.

SPECIAL NOTE FOR CHINA RESIDENTS.

You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third party partner) that may be of interest to you and grant permission to BWI to send electronic messages on these topics. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via e-mail to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards.cs.@bestwestern.com.

E-Statement Terms & Conditions

Earning Points: Points awarded on eligible stays only. Points awarded on room rate booked.

Earning Airline Miles: Airline miles can only earned for a qualifying stay. The number of miles earned vary depending on the airline.

Missing Points/Miles: Proof of stay required to claim points for a previous stay. Points can only be awarded for stays no later than 6 months from the date of departure for the stay in question for existing members. New members can claim points up to 30 days prior to enrolment.

Member services: Member services are subject to full terms and conditions.

Tier Levels: Tier levels are correct at the time of data processing. Log in to your Rewards account to view your current tier status and to see how many Nights/Stays/Points you need to upgrade to the next tier level.

Points: At time of data processing our records show that you have enough points for this reward. Log in to your Rewards account to view your current points balance.

Business Account

    1. Definitions

      “Account” an account held under this Scheme
      “Account Holder” the person (including partnerships and companies) in whose name the Account is held
      “Agreement” the application form signed by the Account Holder and these Conditions of Use
      “Card” Best Western Business Account Card
      “Cardholder” any person using a Card issued under the Scheme
      “Company” Interchange And Consort Hotels Limited trading as ‘Best Western Hotels Great Britain’, of Consort House, Amy Johnson Way, Clifton Moor, York YO30 4GP
      “Conditions of Use” these conditions of use relating to the Scheme
      “Credit limit” The total maximum debit balance permitted on the Account by the Company.
      “Deposit” the amount required by the Company to be paid by the Account Holder with the Agreement.
      “Participating Outlets” the authorised outlets as amended from time to time;
      “Redspottedhanky.com”
      the website through which rail travel bookings must be made in conjunction with the Scheme via the portal at www.bwbusinessaccount.co.uk . (redspottedhanky.com is a trading name of the Scheme Agent)
      “Registered Cardholder” a Cardholder registered on the Account by inclusion in the Agreement signed by the Account Holder;
      “Scheme” the Best Western Business Account Card in respect of which Cards are issued under this Agreement
      “Scheme Agent” Atos IT Services UK Limited, PO Box 6139, Wolverhampton, WV1 9RQ
      “Scheme Address” Best Western Business Account, 1 Trinity Court, Broadlands, Wolverhampton, WV10 6UH,
      “Supplies” hotel services including bedroom nights, meeting room space and food and beverage and train bookings made via www.redspottedhanky.com (such train bookings to be subject to the terms and conditions set out on www.redspottedhanky.com) as set out in the Agreement and other services provided by a Participating Outlet as amended from time to time.
    2. In these definitions the singular includes the plural and vice versa; words denoting any gender includes all genders; words denoting persons include partnerships and companies and vice versa.
    3. Signature of and/or use of a Card constitutes acceptance by the Account Holder of these Conditions of Use which supersede and shall be taken to override any terms and conditions proposed or stipulated by the Account Holder.
  1. The Agreement

    1. Authorisation by the Company of an Agreement under this Scheme permits the Account Holder to use Cards to obtain Supplies for Registered Cardholders or those individuals nominated as defined in 2.2 with Participating Outlets. A sales voucher shall be issued to the Cardholder by the Participating Outlet in respect of each transaction.
    2. Completion of this Agreement by the Account Holder constitutes authorisation to the Participating Outlets to accept any Card issued to the Account Holder’s Account in payment of Supplies, for use by the registered named cardholder or by individuals nominated by the Account Holder in respect of services supplied to those nominated, provided that the Account and the Card are valid and current at the date of supply.
    3. The signature of a sales voucher issued under this Scheme by a Cardholder or by an approved signatory shall constitute acceptance by the Account Holder that the details shown on the sales voucher are true and accurate in all respects and that no other conditions affect that transaction except as set out in these Conditions of Use.
    4. Completion of this Agreement by the Account Holder authorises the Company to debit the Account the sums contained in each sales voucher.
    5. The Account Holder shall be responsible for ensuring that any relevant expenses policy applicable to the use of Cards issued under its Account is adhered to by Cardholders. The Account Holder acknowledges and agrees that it shall be liable for all Supplies charged to an Account by a Cardholder regardless of any violation of any such expenses policy and that neither the Company nor the Scheme’s Agent shall have any liability in respect of such violation.
    6. The Account Holder’s statutory rights are not affected by this Agreement.
    7. The Account Holder may cancel this Agreement at any time by giving 14 days notice to the Scheme’s Agent at the Scheme Address.
    8. The Company may terminate this Agreement with immediate effect in the event that (a) the Account Holder becomes insolvent, goes into liquidation, whether compulsory or voluntary, has a receiver or administrator or administrative receiver appointed over all or part of its property or business or is declared bankrupt (as appropriate), or (b) the Scheme ceases to operate for any reason or (c) there is a change in control of the Account Holder (as defined in section 574 of the Capital Allowances Act 2001).
    9. In the event that the Agreement is terminated or cancelled for any reason by either party, the total outstanding balance on the Account shall immediately become due and payable by the Account Holder in full and cleared funds and the right to use the Cards shall automatically cease and all Cards issued to the Account must be returned forthwith.
  2. Use of Cards

    1. Cards shall be issued to the Account Holder on (a) acceptance by the Company of the completed Agreement, (b) completion of a satisfactory financial search of the Account Holder by the Scheme’s Agent, and (c) receipt by the Company of the Deposit (where required).
    2. Each Card shall include the Card number, the Cardholder’s company name, the Cardholder name and the expiry date. Cards shall remain valid up to and including the date marked on the Card and shall be valid for the purchase of Supplies at Participating Outlets up to any maximum aggregate Credit limit placed on the Card as notified by the Company from time to time.
    3. Cards remain the property of the Company and do not confer any right to receive Supplies. Cards may be cancelled by the Company at any time provided that notice, either oral or in writing, has been given to the Account Holder.
    4. Cancelled Cards must be returned forthwith to the Scheme’s Agent at the Scheme Address. Any cancelled Card presented in connection with any transaction for Supplies shall be retained; a sales voucher shall nevertheless be issued for any Supplies already obtained by the Cardholder and the purchase sum debited to the Account.
    5. The Account Holder shall notify the Scheme’s Agent at the Scheme Address of any change of name, address or commercial status of the Account Holder. Where necessary, replacement Cards shall be issued under the Scheme.
    6. Damaged or faulty Card(s) shall be replaced by the Company on receipt of the Card(s) by the Company at the Scheme Address.
    7. If any Card is lost, stolen or otherwise no longer in the possession of the Account Holder, the Account Holder shall immediately notify the Scheme’s Agent at the Scheme Address. Oral notification shall be confirmed in writing by the Account Holder within 7 days. Notwithstanding the foregoing, the notification date shall be the date on which the Company receives the written notification. Provided there has been no fraud, negligence or other misuse of the Card by the Account Holder or Cardholder in respect of such Card, the Account Holder shall not be liable for any purchase made with the Card from the date of notification. The Account Holder shall indemnify the Company against all claims, costs and expenses incurred by the Company arising from theft, loss or misuse of the Card, whether fraudulent or not, prior to such notification above or occurring as a result of any breach by the Account Holder of these Conditions of Use.
    8. The Account Holder may cancel a Card on notification and return of the Card to the Scheme’s Agent at the Scheme Address. The Account Holder shall be liable for all purchases made with such Card prior to receipt of the Card at the Scheme Address.
    9. The Company shall not be liable to the Account Holder for any loss, damage, cost or expense incurred as a result of any failure or refusal to provide Supplies under the Scheme.
    10. The Account Holder may use a Card to pay for accommodation stays at Best Western GB properties whose membership of Best Western GB is current at the time of both booking and payment. Cards may not be used to pay for international sales or pre-paid rates, including pre-paid meetings. Bookings have to be made directly with Best Western GB hotels, via www.bestwestern.co.uk, or The Best Western Central reservations call centre on 0845 33 00415. The Best Western Business Account number has to be referenced upfront on all valid bookings. The full Best Western booking conditions can be found at https://www.bestwestern.co.uk/policies/terms-of-use
    11. Rail travel bookings must be made at www.redspottedhanky.com via the portal at www.bwbusinessaccount.co.uk in the first instance and directly at www.redspottedhanky.com thereafter.
  3. Payment

    1. The Scheme’s Agent shall debit the Account monthly with the aggregate sum of the sales vouchers issued in the preceding month.
    2. A statement showing the amount to be deducted from the Account shall be issued to the Account Holder on the day following the last day of each calendar month. The statement shall include the date, time, Card number, Participating Outlet, description of Supplies provided, and value (excluding and including VAT) of each transaction.
    3. All sums owing to the Company by the Account Holder as shown in the statement referred to in 4.2 above shall be paid by means of the direct debit mandate attached to the Agreement. The monthly debit shall be enacted on the 14th day of each month or on the next banking day thereafter.
    4. If payments are not cleared by the Account Holder's bank under 4.3 above on the first presentation the Company shall have the right to place a stop on the Card This also applies when agreed Credit limits are exceeded.
    5. The Account Holder may request the Scheme’s Agent to provide copies of sales vouchers for transactions made on their Cards provided that the transaction took place not more than 3 months prior to the date of the request.
  4. General

    1. The Company shall be entitled to amend these Conditions of Use at any time by reasonable written notice to the Account Holder.
    2. The Company may assign or transfer this Agreement and any or all of its rights and liabilities under the Agreement by written notice to the Account Holder.
    3. Where the Account Holder consists of two or more persons "the Account Holder" in these Conditions of Use shall mean and include all such persons and each or any of them. All obligations on the part of such Account Holder shall be joint and several obligations of such persons.
    4. Each of the Account Holder and the Company warrants to the other that it shall comply with the provisions of the Data Protection Act 1998 (“the Act”) in so far as the Agreement relates to or involves the processing of Personal Data (as defined in the Act). The Account Holder warrants that it has obtained all necessary consent from Cardholders in relation to the processing of Personal Data in accordance with this Agreement.
    5. The Account Holder acknowledges and agrees that in entering into this Agreement, the Company (either itself or via the Scheme’s Agent) may collect certain Personal Data relating to the Account Holder and/or the Cardholder. This Personal Data may be used by the Company and/or the Scheme’s Agent for a number of purposes including without limitation processing the Account Holder’s Account and providing the Scheme and the Supplies to the Account Holder and the Card Holders; carrying out consumer and market research; dealing with requests and enquiries; maintaining records; sending the Account Holder and Cardholder’s information on products and services the Company thinks may be of interest to the Account Holder and/or Cardholder; fraud prevention purposes; assisting with police investigations and/or enquiries; and/or complying with statutory and regulatory obligations. For marketing purposes the company may share information on the account holder with organisations who are business partners of the company.
    6. The information provided by the Account Holder in the Agreement and accompanying documentation shall be held and used by the Company in compliance with the Data Protection Act 1998.The Company accepts no liability and gives no warranty, express or implied, whether arising by common law or statue in relation to any transaction by or Supplies supplied to the Account Holder by virtue of entering into the Agreement and/or the use of the Card.
    7. Save in relation to the Company’s liability for death or personal injury caused by its negligence or for fraudulent misrepresentation, which shall not be limited, the Company shall not be liable for loss whether arising from breach of contract, tort (including without limitation, negligence), statutory duty or otherwise, and whether direct or indirect, nor for any of the following: loss of profits, loss of revenue, loss of savings (anticipated or actual), loss of contract, loss of goodwill or loss of reputation, or any indirect or consequential loss or damage.
    8. Failure by the Company at any time to enforce any breach by the Account Holder of these Conditions of Use or the Agreement shall not be construed as a waiver by the Company of such Conditions of Use or Agreement and the Company shall be entitled to enforce such breach at any time.
    9. If any of these Conditions of Use or the Agreement shall be deemed void for any reason whatsoever, but would be valid if part of the wording were deleted any such conditions shall apply with such modifications as may be necessary to make it valid and effective.
    10. The Agreement shall be governed by the laws of England & Wales and shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Updated as of 1st November 2011

Venues

Special Note: Best Western act only as an agent in respect of all bookings taken and/or made on your behalf.

Best Western has negotiated standard terms and conditions that will apply to all bookings made at Best Western Hotels via Best Western’s Venues team. The following terms will govern both the venue in question and Best Western’s relationship with the ultimate user of the venue. We have tried to make these terms and conditions as clear as possible. The objectives of them are:

  • To provide parties with a better understanding of their contractual obligations.
  • To heighten awareness of the legal obligations of all parties when confirming a booking.

1. What are your obligations?

  • To accurately give us all the information we request at least 5 working days prior to the start of your event.
  • To sign the event confirmation within 5 working days of your receipt of it to confirm that you agree to the information detailed on it and to these terms and conditions. Failure to do so may result in space being released by us.
  • To advise the venue of any inaccuracies made on the event confirmation or any other document within 48 hours of receipt of it. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document in accordance with this clause.
  • To get agreement from the venue for any changes to the event confirmation following confirmation.

2. What if you have to cancel or make substantial changes?

  • You may alter delegate numbers by up to 10% up to 5 working days before the event. Changes of more than 10% may incur cancellation charges as detailed below in 2b. Delegate numbers charged will be those confirmed no later than 48 hours before the event or the minimum number agreed at the time of booking, or the actual number of delegates which attended the event, whichever is the higher.
  • For changes of more than 10%, the event may be re-located to suitable alternative space within the same venue as best fits the revised number. Alternatively an additional room charge or revised rates may be levied to reflect the value of the original room size allocated.
  • If you have to make changes to delegate numbers of more than 10% or cancel your event, you must let the venue know in writing as soon as you can. In the event that all or part of the affected space cannot be re-let and as long as we receive notice of your cancellation three months or more before your event, we will not charge any cancellation fee (unless you have paid a deposit, in which case we will retain your deposit). If we receive it after that, we will charge you our equivalent lost gross profit (65% of the ex VAT food and beverage sales and 90% of the ex VAT accommodation and room hire sales). - If we are able to re-let some or all of the affected space, then the charge will be reduced to take account of the space re-let.

3. What if the hotel has to make significant changes or cancel?

  • In the exceptional circumstances where the venue has to cancel or significantly change the arrangements for any reason, suitable alternative facilities will be provided or if this is not possible a full refund will be given.
  • The venue will not accept any claim for compensation, expenses, costs or losses incurred by the client as a result of the change or cancellation.

4. What are the payment terms?

  • Credit facilities must be pre-arranged, requested at the time of booking and are provided at the venue’s discretion.
  • Credit accounts must be paid within 30 days of date of invoice or interest will be charged at 2% above base rate per month or part-month thereafter.
  • We are very happy to pay agency commissions if your event is booked through a legitimate 3rd party agency, however we reserve the right to send the account to the end user only and not to any intermediaries.
  • Please note changes and errors occasionally occur. The venue reserves the right to correct errors in confirmed prices.
  • In some circumstances (such as, but not limited to large events, weddings, block bookings, prime time bookings) deposits or pre-payments may be required. Any such payments required will be requested at the time of booking and will be non-refundable.
  • All extras requested during the event will be charged to your account unless you instruct us in writing and in advance not to do so.

5. Does Force Majeure apply?

  • Except where otherwise expressly stated in these conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these conditions, ‘force majeure’ means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

6. What is the venue’s liability to me?

The venue will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from:

  • the fault of the person(s) affected or any member(s) of their party or
  • the fault of a third party not connected with the provision of the event which we could not have predicted or avoided or
  • an event or circumstance which the venue could not have predicted or avoided even after taking all reasonable care.

The venue excludes liability to the fullest extent permitted by law. In particular, we do not accept any liability for any loss of profit, economic loss or other indirect loss or for any loss suffered by any third party. In any event the liability of the venue shall not exceed the price payable by you. Where we are found liable for loss of or damage to luggage or personal possessions (including money), we are entitled to rely on the limitations of liability contained in the Paris Convention on the Liability of Hotel Keepers concerning the property of their guests.

Nothing in these terms excludes or limits any liability for death or personal injury caused by the negligence of the venue or its employees.

You are subject to the venue’s standard liabilities in relation to health, safety and security.

These terms do not affect any rights you may have under the Hotel Proprietors Act, where that Act applies.

7. What if I have a problem?

  • In the unlikely event that you or any member of your party have any reason to complain, you must immediately inform the venue. Any verbal notification must be put in writing and given to the venue as soon as possible. No liability can be accepted if you fail to notify the problem according to this procedure.
  • If you remain dissatisfied, you may write to Best Western Venues giving your booking reference and full details of your complaint. Please note however that Venues will not accept liability for the complaint, but will assist you in obtaining suitable responses from the venue.
  • Any disputed invoiced item must be raised in writing with the venue within 7 days of date of invoice. Disputed items will be dealt with separately from the remainder of the monies due which must still be paid when due.

8. What if I have delegates with any special requirements or needs?

If you have any special request, you must make this known at the time of booking. Although we will endeavour to meet the request, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.

If you or any member of your party has any medical problem or disability which may affect your event, please make this known before you confirm your booking. In any event, you must give full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

9. Is there anything else I need to be aware of?

  • Please obtain written permission from the venue in advance of your arrival if
    • you intend to bring electrical equipment to the venue (these must be PAT tested and certificated)
    • there is a safety risk associated with anything you want to bring to the venue
    • you wish to stick or attach anything to the walls, floors or the ceiling of any room in the venue.
    • you wish to consume wines, spirits or foods not supplied by the venue (additional charges may apply)
    • third-party agents or suppliers are to be utilised.
  • Best Western Venues reserve the right to refuse any request at their discretion.
  • Best Western Venues reserve the right to cancel bookings if they consider in their absolute discretion that it may be poor business practice to proceed with the booking
  • The venue reserves the right to object to the employment by you of any photographer, toastmaster, band, musician, entertainer or other person in connection with any event. It is your responsibility, where appropriate, to comply with all requirements of the Performing Rights Society in respect of any music played or musician employed. Noise limitations may apply at some venues.
  • The venue’s name/logo may be used in publicity only once a proof of the promotional material has been agreed directly with the venue.
  • The venue must comply with certain licensing and statutory regulations and requires you to fulfil their obligations in this respect.
  • Meeting rooms are available for the time shown on the event schedule. Additional charges may be made if that time is extended.
  • The bedroom accommodation is available from 14.00 on the day of arrival and must be vacated by 10.00 on the morning of departure, unless specific alternative arrangements have been agreed.
  • We are unable to guarantee that all of the facilities at the venue will be available for use during the event. The venue is unable to make refund or reduction in the charges if any facility is unavailable.
  • Adequate insurance is recommended. Details of the policy offered are available from the venue.
  • It is the policy of the venue not to discriminate on the grounds of race, colour, creed, sex, marital status, age, ethnic origin or disability. The client, it’s employees, guests and all sub-contractors engaged by, or on behalf of the client are expected to adhere to this policy and the venue may, without incurring any liability, remove from the venue any person offending against this policy.
  • You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the venue.
  • We both agree that the Law and local jurisdiction of the country in which the venue is situated will govern your contract and agree that any dispute, claim or other matter of any description which arises between us will be dealt with by the Courts of the relevant country.
  • For day delegate packaging flipcharts will be supplied by the Best Western Hotel up to a level that is deemed reasonable for the number of delegates.
  • Free use of an LCD projector is only available when booking a delegate rate or 24 hour delegate package. Only one LCD will be provided per booking, and will not be provided for syndicate rooms.
  • Unlimited fresh fruit is only available when booking a day delegate or 24 hour delegate package.
  • Unlimited tea, coffee & water are only available with a day delegate or 24 hour delegate package.
  • Unlimited fresh pastries or biscuits are only available with a day delegate or 24 hour delegate package.

10. Best Western Venues's Responsibilities

Best Western Venues act only as an agent in respect of all bookings taken and/or made on your behalf. Best Western Venues accept no liability in relation to any contract you enter into or for any hotel services or arrangements you purchase or for the acts or omissions of any venues or other supplier(s). For all arrangements, your contract will be with the supplier of the arrangements.

If you have any complaints concerning any services Best Western Venues provide, you must inform them straight away in writing and in any event within 28 days of the end of any arrangements booked through them. Best Western Venues regret they cannot accept any liability if they are not so notified.

Best Western Venues’s maximum liability to you if they are found to have been at fault in relation to any service they provide (as opposed to any service provided by any venue or other supplier for whom they are not responsible) is limited to the commission they have earned or are due to earn in relation to the booking in question. Best Western Venues do not exclude or limit any liability for death or personal injury which arises as a result of its negligence or that of its employees whilst acting in the course of their employment.

11. Brochure and Website accuracy

Please note, the information shown in our Venues brochure and on the Venues website may have changed by the time you come to book your arrangements. Regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements with us or your agent at the time of booking.

If you are booking accommodation for your meeting or 24hour delegate rates please see the booking conditions.

Small Meetings Online Booking Terms & Conditions

  • Bookings can be cancelled up to 48 hours prior to the event with no cancellation penalty.
  • Bookings cancelled within 48 hours of arrival will be charged 100% cancellation charges.
  • For cancellations or more information, please contact out Venues team at venues@bestwestern.co.uk or telephone 01904 695439.

Gift Card

  • The Best Western Travel Card is referred to herein as the 'Travel Card' or collectively as 'Travel Cards.'
  • The Travel Card is a stored value card and is fully transferable.
  • Travel Cards can contain either currencies or units.
  • Cards are issued in the form of a physical plastic card.
  • Travel Cards issued for consideration carry no expiration date.
  • In limited circumstances, Travel Cards provided as promotional awards or otherwise for promotional purposes may contain an expiration date.
  • Travel Cards are not replaceable if lost, stolen or destroyed. Travel Cards are not exchangeable for cash in part or other substitutions and no change will be given.
  • In the United States and Canada no more than $1,000 may be associated with any Travel Card in a 24-hour period. No individual or entity may purchase more than $10,000 in Travel Cards in a 24-hour period.
  • Travel Cards may not be used for third party services, pre-paid reservations made through third party online travel agencies, and/or third party concessions located at Best Western® branded hotels.
  • Advanced Purchase Rate reservations cannot be made with gift cards online. If you wish to book an APR rate please call 0844 387 6210.

Currency Loaded Travel Card

  • Currency loaded Travel Cards can be purchased at participating Best Western branded hotels worldwide, online at www.travelcard.bestwestern.com , through participating travel professionals, through Travel Card Customer Service, or approved retailers.
  • Currency loaded Travel Cards can be used toward Best Western hotel charges (any eligible service managed or operated by a Best Western branded hotel) and any applicable taxes. They may not be accepted at concessions located at a hotel not owned, operated or managed by that Best Western branded hotel.
  • For currency loaded Travel Cards there is no advance reservation required.
  • Currency loaded Travel Cards can be redeemed at all Best Western branded hotels worldwide.
  • If a Travel Card is loaded in a currency other than the local currency of the Best Western branded hotel, the Travel Card is still redeemable and the currency will be converted within the Best Western system.

Unit Loaded Travel Card

  • Unit Travel Cards can be purchased through authorized travel professionals only.
  • Unit Travel Cards hold units that can only be used toward room purchase plus related room or occupancy tax and breakfast (breakfast only applicable to hotels in Europe) at Best Western branded hotels (excluding incidentals, gratuities, VAT, GST and other taxes which may apply). Units apply to double occupancy (single occupancy unit levels are available in Europe). Additional charge per (adult) person is one unit.
  • For Unit Travel Cards, advance reservations based on AC/UC rate code are required (rooms subject to availability).
  • Call Travel Card Customer Service (see contact information below) to check procedures or visit www.travelcard.bestwestern.com to find out how many Units are needed to stay at your hotel(s) of choice.
  • Travel Cards loaded with special units may come under specific terms and conditions. In such cases those specific terms will be attached to the Travel Card.

Plastic Travel Cards

  • Plastic Travel Cards purchased via www.travelcard.bestwestern.com can be reloaded directly via the web site, by calling Travel Card Customer Service (see contact information below) or at participating Best Western branded hotels worldwide (excluding Europe).
  • Plastic Travel Cards ordered via www.travelcard.bestwestern.com or through Travel Card Customer Service, are available in any desired amount between EUR 25 and EUR 1,000 or equivalent in other currencies.
  • The purchaser is responsible for providing an accurate mailing address and email address. Delivery of a plastic Travel Card to an incorrect but deliverable address or a non-existent address as provided by the purchaser is the responsibility of the purchaser.

Purchasing a Travel Card via www.travelcard.bestwestern.com or Best Western Customer Service

  • If a purchaser uses a credit card (e.g., American Express, MasterCard, etc.) to purchase a Travel Card in a currency other than USD, such currency must be converted to USD and may be subject to a conversion fee. Fee(s) subject to prevailing conversion rates. Please check with your credit card provider for more information.
  • Fees for international credit card transactions may appear depending on services provided by purchaser's local bank. Please consult your credit card provider for specific details regarding applicable International fees.

Purchases via Travel Professionals and other channels

  • If a Travel Card is purchased or reloaded through a Travel Agent, reservations should be made exclusively by the Travel Agent or by the consumer contacting Best Western directly (see contact information below).
  • Travel Cards purchased through other distribution channels can only be reloaded by the issuing office.

Use of the Travel Card at a Best Western hotel

  • At time of check-in, guests must present their Travel Card and a personal credit card or other form of payment guarantee.
  • Best Western reserves the right to request a form of security deposit in advance for expenses not covered by the Travel Card. Travel Cards cannot be used as a form of advance deposit or guarantee for room reservations.
  • The value available on the card will be reduced by the total charges/units. It is the responsibility of the cardholder to keep track of the value of their Travel Card. Travel Card balances can be tracked online at www.travelcard.bestwestern.com . The balance may also be checked by calling Travel Card Customer Service (see contact information below).

Contact Information

  • 877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
  • 1 800 232885 within Australia
  • 0800 237 893 within New Zealand
  • Click here for a list of countries in South America
  • +66 2 656 1260 Asia and the Middle East
  • ++ 800 22 73 28 85 within Europe and most other countries, or call your local Best Western reservations office

Best Western Travel Cards ordered worldwide (except for Europe) are issued in Arizona, USA. The laws of the state of Arizona, USA, govern all terms and conditions of the Best Western Travel Cards issued in Arizona, USA. Best Western Travel Cards ordered in Europe are issued in Europe. For Travel Cards issued in Europe, the laws of Switzerland govern all terms and conditions. Each Travel Card is subject to the terms and conditions published at www.travelcard.bestwestern.com. Terms and conditions are subject to change without notice. Terms are void where prohibited by law. © 2012 Best Western International, Inc. All rights reserved.

Group Booking Conditions

BW Groups acts as an agent for bookings made on clients’ behalf.
BW Groups/Special Services accepts no liability for bookings entered into directly with hotels.

1. Group Cancellation:
Cancellation of the whole booking, to avoid incurring charges, written notification of cancellation must be received by the Best Western groups desk no later than 28 days prior to arrival. See also cl 6.3 below.

2. Provisional numbers:
Are required 28 days prior to arrival. Special agreement can be made with the hotel to hold an agreed number of additional rooms until the final numbers are received no later than 14 days prior to arrival. These additional rooms held will not be subject to cancellation charges if released no later than 14 days prior to arrival. Cancellation charges will, however, be payable in respect of all other rooms cancelled within 28 days of arrival.

3. Group Contract:
A group contract will be issued by the individual hotel(s) which must be signed and returned within 14 days of confirmation of the booking, the contract will reflect the group booking conditions

4. Final named rooming list
To be received no later than 14 days prior to arrival.

5. Credit:
It is at the discretion of the individual hotel if credit facilities are to be offered

6. Non credit cleared clients
6.1 Will be required to pay a deposit of 20% to the hotel no later than 42 days prior to arrival. This will be based on the full allocation of rooms held at that stage and on receipt of the hotel’s pro-forma invoice.
6.2 Balance of payment is due to the hotel based on final invoice no later than 7 clear working days(excludes bank holidays and weekends) prior to arrival. The hotel /BW reserve the right to cancel a reservation if payment is not received by the due date in which case cancellation charges as set out below will be payable.
6.3 Cancellation for non credit cleared clients: any deposit paid will be refunded in full if written notification of cancellation of the whole booking is received by the Best Western groups desk no later than 29 days prior to arrival.

7. Substantial changes and cancellation by client
7.1 A“substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
7.2 Any substantial change to or cancellation of a booking must be notified to the Best Western Group desk verbally and then in writing. Notice of cancellation or substantial change will only be effective on the working day that it is received in writing by the Best Western Groups Desk. A working day is any day Monday to Friday other than bank and public holidays in England.
7.3 For all cancellations and substantial changes notified within 28 days of arrival, the hotel is entitled to charge a fee of 100% of the full cost of the first night’s arrangements (including all meals based on the allocation held prior to cancellation) or, for non credit clients, retain the deposit paid if greater.
7.4 Where any change or cancellation changes the number of group members, the hotel will recalculate the cost of the arrangements and re-invoice you accordingly.

8. Substantial changes & cancellation by hotel:
8.1 Will be notified in writing via BW Groups/Special Services.
8.2 The hotel will offer the client alternative accommodation of equivalent or superior standard within reasonable proximity of the original hotel. When a suitable alternative is offered, no compensation or other claim will be paid in addition.
8.3 The hotel has the right to cancel any booking without liability in event of clients’ failure to make payment by the due date or the hotel or BW Groups/Special Services becoming aware of a deterioration in the clients’ financial situation or of any matter connected with the booking which may cause prejudice to the reputation of the hotel or Best Western.

9. Clients responsibility
9.1 Any special requirements must be notified as soon as possible, including any special dietary requirements. They are not guaranteed unless specifically confirmed by the hotel in writing.
9.2 Unless otherwise advised, the hotel has no plans for refurbishment but this situation may change.
9.3 The hotel has disabled access but if you have any disability related requirements, please advise the hotel directly as soon as possible.
9.4 Reference to any Best Western hotel in any published material must always be preceded by the Best Western legend.

10. Free place:
1 free per every 20 full paying passengers (based on final operated numbers) on same meal basis as group, based on single occupancy and limited to 2 places per group for driver and/or tour leader use only (one free place per 12 full paying passengers on Meal Stops, limited to 2 places per group)

11. Rates:
11.1 Group rates apply to a minimum of 12 full paying passengers. If numbers fall below 12, unless previously agreed, hotel has right to amend prices accordingly.
11.2 Rates are net and are inclusive of service and VAT at the current rate.
11.3 Dinner consists of a three course, three choice table d’hote menu with tea or coffee.

12. Porterage:
Based on 1 bag per person on arrival and departure, included in the price of the arrangement.

13. Children:
Maximum of 2 up to & including age of 15 stay free when sharing with 1 full paying adult on a room only basis, unless previously agreed. Any meals should be paid for as taken directly to the hotel.

14. Force Majeure:
Except where otherwise expressly stated in these conditions, neither Best Western nor the hotel will have any liability where the performance or prompt performance of our respective contractual obligations is prevented or affected by or you otherwise suffer any damage or loss of any description as a result of "force majeure". In these conditions, "force majeure" means any event which Best Western or the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Best Western/the hotel’s control.

15. Hotel’s Liability:
15.1 The hotel does not accept responsibility for loss of or damage to any items of value (including but not limited to cash, jewellery and electronic items such as laptops, cameras and phones) unless deposited with the reception desk for safe keeping.
15.2 The hotel is entitled to rely on the limitations of liability for lost or damaged property contained in the Hotel Proprietors’ Act 1956, a copy of which will be displayed in reception. Where applicable, the hotel’s maximum liability for lost or damaged property is limited to £50 per item and £100 per guest.

16. Check In/Out:
Check in to the hotel must be after 2.00pm on day of arrival and check- out before 11.00am on day of departure unless otherwise agreed by the Hotel.

17. Corkage:
No wines, spirits, food or beverage may be brought into the Hotel or grounds by you or on your behalf for consumption on the Hotel premises unless the prior consent of the Hotel has been obtained, for which a charge will be made.

18. Complaints:
18.1 In the event that you have any reason to complain, or suffer any kind of injury or illness whilst at the hotel you must immediately inform the hotel. Any verbal notification must be put in writing and given to the hotel as soon as possible. If you remain dissatisfied you must write to the hotel/BW within 28 days of the end of the arrangements giving your booking reference and full details of your complaint, illness or injury. No liability can be accepted if you fail to notify the complaint or claim entirely in accordance with this clause (this provision does not apply to any personal injury claim arising from the hotel’s negligence).
18.2 If you have any complaint concerning the service Best Western provides, you must inform us in writing within 7 days of the complaint arising. If you fail to do so, Best Western will have no liability.

19. Behaviour:
19.1 You accept responsibility for any damage or loss caused by any member of your group. Full payment for any such damage or loss must be paid direct at the time to the hotel.
19.2 The hotel is entitled to exclude or remove any guest who causes damage, danger or distress or otherwise behaves in an inappropriate manner.

20. Meal Stops:
20.1 Meal Stops are defined as: non accommodation bookings. Services supplied relate exclusively to dining only.
20.2 Update on numbers will be required 10 days prior to arrival. Final numbers must be advised 2 clear working days prior to arrival.
20.3 Cancellation deadline, for the whole booking without incurring charges is set at 10 days prior to arrival. A maximum of 3 places can be cancelled without incurring charges up to 2 clear working days prior to arrival.
20.4 A working day is any day which is not a Saturday, Sunday or public holiday in England, Scotland or Wales.

Up to 50% off Winter Promotion

This offer is only available at hotels in Great Britain.

This offer is only available to Best Western Rewards members. If you are not already a member, simply sign up for free when you book.

Discounted rates are available at participating Best Western hotels on selected dates for stays between 14th December 2015 – 31st December 2016. All bookings must be made by the 31st March 2016. Each participating Best Western hotel will offer one of three discounts: 30%, 40% or 50%.

Discounted rates are subject to promotional availability and may be limited depending on the hotel and may require a midweek or weekend stay.

Discounted rates are based on each hotel’s Flexible Rates. The Flexible Rate may fluctuate depending on the time of year. The discount levels will always be applied no matter how the ‘Flexible Rate’ fluctuates. Hotels review and may change their Flexible Rates on a daily basis.

Full payment must be made when making your reservation.

Prepayment is charged to the card the booking was made with between the time of booking and stay.

Cancelled bookings will not be refunded, exchanged or transferred.

All extra expenses (room service, bar bills, newspapers, other meals etc) must be paid in full prior to departure.

All prices and information are correct at the time of going live on 26th October 2015. Unfortunately changes and errors can occur. Please check all details with the reservation agent when making your booking.

Best Western Rewards points can be earned on this offer.

Different rates will apply dependant on the board or room basis you choose as quoted by your reservations agent at the time of booking.

This offer is not available with any other Best Western promotional offer or discount.

Availability may be restricted during key holiday periods and may be subject to mid-week or weekend stays.

Best Western reserve the right to withdraw a hotel from the promotion should it not meet the required standards of Best Western or for any other operational reason.

Best Western promises to provide your chosen accommodation with reasonable skill and care. Best Western cannot accept liability or pay compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer damage or loss due to any event which Best Western could not, even with all due care, foresee or avoid, or which was outside Best Western's control.

The prices promoted are not eligible for Corporate Agent Commission.