Terms of Use

Welcome to the terms and conditions section of our website.

You'll find all the terms and conditions that you might need in one handy place!

Website Terms of Use

1. Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website. All bookings for the services we offer are also subject to our Booking Conditions. Again, we recommend you print out and keep a copy of these for your future reference.

2. In these Conditions, "you" and "your" means any and all persons using this website "We", "us" and "our" means Interchange and Consort Hotels t/as Best Western Hotels.

3. Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

4. As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

5. This website is for your personal and non-commercial use. No part of this website may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright in the material contained on this site belongs to us or its licensors.

6. We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales except where otherwise stated in our Booking Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

7. Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

8. You must not link (including deep linking) to our website without our prior written agreement.

9. We accept responsibility for any services booked with us in accordance with our then current, applicable Booking Conditions from the time a binding legal contract between us comes into existence. We cannot, however, accept any other liability whatsoever.

10. Except as set out in clause 9 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.

11. All exclusions of liability apply only to the extent permitted by law and where consistent with clause 9 of these Conditions.

12. If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

13. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.

14. The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the services featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of your chosen arrangements (including the price) with us by telephone or other approved means at the time of booking.

15. This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us (including that of Best Western International www.bestwestern.com). We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

16. We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

17. Important note re Browser
Best Western will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website in Internet Explorer version 6 or below. We strongly recommend that users upgrade to the latest version of their browser when using www.bestwestern.co.uk.

18. We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

Events

Details of events that are displayed in the destinations and hotel attractions sections of this website will be obtained from various sources including Best Western member hotels and published on the website. Much of the content on this website is provided by Frommer’s Unlimited [www.frommers.biz] © 2011, Whatsonwhen Limited and a company of John Wiley & Sons, Inc. These companies have their own terms and conditions which apply to the events and we request that you read these terms and conditions prior to booking any event.

The events featured on this website are not organised by Best Western or its member hotels and as such we cannot accept any liability for the performance or otherwise of the events. Details of the event organiser will be provided on the website. Users should check the details of the events on the website prior to booking as event details can change. Please check with the organisers that the event is happening before making travel arrangements. Best Western accepts no responsibility for any loss, injury or inconvenience sustained by any person resulting from information published on this site.

Best Western accepts no responsibility for the content of external websites.

Best Western GB Privacy Statement

Your privacy - Our promise

Any personal data you give us will be used for 1 or more of the following purposes: to send a brochure, fulfil an enquiry, make a booking with a hotel, send you appropriate marketing offers. It will then be stored securely on our database. We promise to only send you relevant and timely marketing communications and we will give you the opportunity to decline to receive some or all of these communications every time we send them. Please see below for more information and if you wish you can Opt-out here to receiving further communications. Please allow us up to one month to process all data regarding your opt out.

Best Western Hotels - controller of your personal data

Best Western is registered with the Information Commissioners office. For the purposes of the Data Protection Act 1998, Interchange and Consort Hotels Limited trading as Best Western Hotels Great Britain are a data controller. In order to process your booking or brochure request we need to collect certain personal details from you. These details will include, where applicable, your name and contact details and those of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs.

When we make a booking

In respect of bookings we need to pass on your personal details to the companies and organisations who need to know them so that your chosen arrangements can be provided (for example your hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your arrangements are to take place or, your arrangements involves suppliers, outside these countries.

Storage of your personal data

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).

We use a data services company to analyse data on our behalf, in order for us to tailor future marketing campaigns effectively. Any companies we use are registered under the Data Protection Act. We only provide any such companies with the personal details relating to our clients, which they require in order to deliver the service back to us. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.

In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your personal data to persons who need to know in order for the transaction to proceed.

Your decision to Opt out

If you do not want us to do any or all of these things, please Opt-out here .We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing or in any other approved manner. However please allow up to one month for us to process all data regarding your privacy choices. Opting out does not apply to service messages such as booking confirmation emails and statements.
If you do not opt-out, in all future contact with you in marketing mailings, phone and SMS marketing or via e-mail marketing we will give you the opportunity to decline to receive further mailings. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. We would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Using our website

You can visit our website without telling us who you are or revealing any information about yourself. We measure and analyse non-identifying, aggregate usage data in order to administer the site, and to constantly improve the quality of our service and site performance.

We may use the personal information you provide, or which we collect via this website, for the purpose of providing more relevant content to you.

We also work with third parties to evaluate the effectiveness of our advertising and promotions on other websites.

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:

  • collect information that will help us understand visitors' browsing habits on our website
  • compile statistical reports on website activity, e.g. number of visitors and the pages they visit
  • temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website
  • in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.
  • In some cases information about your booking so you can return to it at a later stage

We do not store any personal information in cookies that others could read and understand.

Our use of cookies

We use three types of cookie:

Session cookies

These are temporary and are deleted as soon as you close your browser.

Persistent cookies

These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

Website Marketing Optimisation

Our website may also use software to improve your user journey by identifying areas you have visited before or areas you may be interested in. To do this we may drop persistent and session cookies onto your computer or device. The information collected is safely stored and is also used for aggregated and statistical reporting. We will not collect any personally identifiable information (“PII”).

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it. Please refer to your internet browser's help section for specific instructions.

Please note that some parts of our website may not function properly if you reject or disable future cookies.
Please note: If you wish to make a booking online, the Best Western International booking engine requires you to have cookies enabled in your browser in order to complete the online reservation. This is a necessary part of our secure system for online booking. If you do not wish to have cookies enabled then you can telephone one of our central reservations agents to book with us over the telephone on 08457 74 74 74 or if you prefer you can always email us via reservations@bestwestern.co.uk .

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Further information about cookies

www.aboutcookies.org and www.allaboutcookies.org are websites which have produced a series of web pages which explain how cookies work and how they can be managed.

Booking Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Interchange & Consort Hotels Limited trading as Best Western Hotels. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone our Reservations Centre on 08445 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description.

Please note: We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any hotel accommodation and/or other arrangements that you book (‘arrangements’) or for the acts or omissions of any hotel or other person(s) or party(ies) connected with the arrangements. For all bookings your contract will be with the supplier of the hotel accommodation (‘the hotel’). That hotel's booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Interchange & Consort Hotels Limited trading as Best Western Hotels.

Making your booking

To make a booking, you may either book online (where available), telephone our Reservations Centre on 08445 76 76 76 or telephone the hotel concerned direct on the number given within the hotel description. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent.Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. The confirmation will also be available to view at all times in the ‘Retrieve a Reservation’ section on our website. You will need to log in in order to view the confirmation details.

Rates, Payment, Changes and Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability. .

Best available rates

These are rates based on room only and bed & breakfast and at some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-

 Fully flexible rate

  • Credit card guarantee required at time of booking
  • Payment will be required on departure from the hotel.
  • Cancellations and amendments are available up to the time of the cancellation policy of each hotel which is confirmed at the time of booking, after this 1 night’s accommodation chare will be levied by the hotel 

Advanced purchase rate

These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-

  • Full credit card prepayment is required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • The hotel will not refund the payment in the event of a cancellation or non-arrival.
  • No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.   

Leisure Break Rates

These are rates based on a minimum 2 night stay (weekends only at some hotels) on a bed & breakfast or dinner, bed & breakfast rates. The following terms apply to bookings made at these rates:-

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
  • In the event of a non-arrival, 100% of the prepayment is non refundable.

Extended Stay and Sunday Saver

Prices are subject to availability during peak periods such as bank holidays weekends (lesser allocation compared to ‘standard rates’), Valentine’s weekend, Easter and other busy times for individual hotels.

You must always check the price at the time of booking. Terms outlined above also apply to the ‘Extended Stay’ and ‘Sunday Saver’ rates. ‘Extended Stay’ – hotels can offer a 20%, 25% or 30% discount on the Leisure B&B Rates for 3, 4 or 5 night stays (depending on the hotel). ‘Sunday Saver’ – stay for a minimum of 2 nights (one of which must be a Sunday) and you will receive a minimum of 20% off the Sunday night Leisure B&B Rate when you book this rate.

Payment

In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the hotel (s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled (on behalf of the hotel (s) concerned).

As we act only as agent for the hotel (s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the hotel (s) in accordance with its own terms and conditions.

Except where otherwise advised or stated in the booking conditions of the hotel concerned, all monies you pay to us for arrangements will be held on your behalf until the arrangements in question have been performed, after which, we will hold them on behalf of the hotel(s) concerned.

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.

Authentication Request

In order to authenticate your bank account Best Western will make a request for a $1 transaction. This is only a request for a transition and will be seen in your account as a ‘Pending Transaction’. Please note that the money does not get transferred from your account as the request is never settled with your bank or Credit Card Company. The length of time this authorization request will appear on your account will depend on the policy of your bank or Credit Card Company.

Your contract

A binding contract between you and the hotel concerned comes into existence when we send your confirmation invoice on the hotel(s’) behalf to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 08445 76 76 76 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre on 08445 76 76 76 or cancel online. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges of the hotel concerned will apply. Please refer to each of the Best Western products listed above for full details of each individual cancellation policy.

Changes and cancellation by us

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer. As agent only for the hotel we cannot accept any liability for any changes or cancellations made to your booking.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the hotel stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the hotel in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you

We act only as an agent for the hotel(s) concerned. Your contract for your arrangements is directly with the hotel(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the hotel(s) concerned. For all bookings, the terms and conditions of the hotel will apply to your contract (copies available on request from us). However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the hotel(s) concerned (as opposed to any service provided by the hotel(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the hotel (s) in question. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. NB please bear in mind that we act only as agent for the hotel(s) concerned and therefore cannot accept any liability for your arrangements. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Hotels reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the hotel(s) nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant hotel, we regret neither we nor the hotel concerned can guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the hotel(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel on behalf of the hotel(s) concerned when we become aware of these details.

Hotels that show the Disabled Facilities symbol in their entry have had their facilities inspected by an approved independent inspector e.g. Tourism for All, or regional tourist boards. A number of other hotels within the group do have facilities for disabled guests however they may not have an official accreditation. We do therefore strongly recommend you check with either our reservations centre or the hotel directly before booking to ensure your chosen hotel can meet all your requirements.

Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that your chosen hotel has the availability to meet your requirements in full.

Guide dogs are welcome at all Best Western hotels, but please make us aware of your requirements at the time of booking.

Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

Financial security

Except for monies that you pay to us for bookings made up of accommodation only, all monies that you pay to us in respect of your break will be held in a specifically designated bank account administered by independent trustees until your break is over or the monies are refunded to you. These arrangements mean that (unless you have made a booking for accommodation only) this money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

General information

Child policy

Our free children's accommodation offer is subject to the availability of a family room (minimum two paying adults). Please note this offer only applies to children who are aged 12 and under at the time of their stay. Children's meals (except breakfast) are not included in this offer and will be charged as taken at the hotel. Children who are aged 12 or under at the time of their stay eat breakfast for free in conjunction with the purchase of an adult breakfast. In many cases children's meals are available from special children's menus or as children's portions. A maximum of 2 children under the age of 12 stay and eat breakfast for free with 2 paying adults.  

Included in the price  

  • Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
  • Where breakfast is included in the price a traditional breakfast will be provided each morning. (Central London hotels offer a continental breakfast. If booking by phone, this will be advised by your Reservations Agent).
  • All VAT and service charges, where applicable.
  • Dinner, bed & breakfast prices includes a 2 or 3-course table d’hôte evening meal with coffee. Selected hotels offer a à la Carte allowance as an alternative to the set evening meal.   
  • Free wifi for guests staying overnight.

Not Included in the price

  • Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
  • Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
  • Items of personal expenditure.
  • Personal travel insurance.
  • Any items not mentioned in 'Included in the price'.

Health & Beauty Breaks

  • Health and Beauty packages (where available) are per person and are in addition to the cost of your hotel stay unless otherwise specified. Please check at the time of booking the treatments included in Health and Beauty packages. Some hotels may also offer a range of additional individual treatments. Any additional treatments you may require can be arranged at an extra cost to you if available.
  • Health and Beauty Breaks can only be booked by telephone on 08445 76 76 76.    

Golf breaks for hotels that have golf courses on site

  • A selection of hotels offer golf packages inclusive of accommodation, meals and golf. If available this will be stated in the website description of the hotel. Your reservations agents will be able to provide further details.
  • Green fees are per person per round and will be in addition to the cost of your hotel stay. Green fees should be paid locally. Golf supplement prices are valid for customer’s pre-booking golf and accommodation together, except where package prices are indicated at the hotels with golf on site. Tee off times will be subject to availability and we cannot guarantee availability. We will endeavour to reserve your preferred tee off times and advise of alternative times if your preferred times are not available. We recommend booking a minimum of two weeks in advance to secure your preferred tee off times.
  • Golf Breaks can only be booked by telephone on 0845 76 76 76.

Hotel information

Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Classification: The star ratings shown are based on the latest official inspection. The AA or the Tourist Boards annually inspect all Best Western hotels.

Meals: All hotels provide a full traditional breakfast apart from Central London hotels that offer a continental breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know so that we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your request.

Rooms & facilities: Some hotels (e.g. city centres, in particular in London), have much smaller bedrooms than you may be used to. Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional hotels may have specific single rooms and these are likely to be small. On the other hand, many hotels allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. Non-smoking bedrooms are available at all hotels.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel or Central Reservations may result in your room being resold, and our cancellation terms will apply.

Car parking: You will find free parking at the majority of our hotels, except in London and some major city centres, where hotels may have reduced fee arrangements with nearby car parks. Please check the parking facilities available at individual hotels with your Reservations agent.

Leisure clubs/swimming pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at the discretion of the hotel/leisure club manager. Please ask at the hotel reception for rules and opening times when checking in. If a specific facility is required you are advised to check with the hotel direct by calling the telephone number in the hotel description prior to arrival. Additional restrictions may apply for the use of such facilities by children. There may be a charge for the use of some facilities.

Lifts: Hotels with no lift show ‘no lift’  in their entry. Luggage assistance is available at the majority of these hotels. Please check when booking.

Pets: Pets are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry. The Reservations Team will then check the suitability of your chosen hotel to accept pets. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at all hotels.

Website and pricing details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Important note regarding browsers
Best Western will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website in Internet Explorer version 6 or below. We strongly recommend that users upgrade to the latest version of their browser when using www.bestwestern.co.uk.

Locations and attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.

International Bookings

Best Western Great Britain’s, website, bestwestern.co.uk, allows you to search for and book reservations at over 4,000 independently owned and operated Best Western hotels worldwide. Please be advised that Best Western GB or Best Western International, Inc. does not own, operate or manage any hotels, is not the provider of the hotel rooms, is not a party to any booking contract and does not collect and/or remit any hotel occupancy or similar type taxes to any taxing authorities. Further, Best Western Great Britain or Best Western International, Inc. is not acting as agent for any party to this transaction. Any questions regarding taxes and fees charged and collected should be directed to the respective hotel.

We offer two types of bookings through our site and through our phone reservations system. The first type of booking allows you to make a room reservation based on rates published by the hotel. We forward the booking details to the hotel, and you pay the hotel directly at check-out.

For the second type of booking, when you agree to pre-pay for the room, we transmit your booking details to the hotel, and the hotel charges for the reservation up front. For pre-paid bookings, the hotel may charge for applicable taxes and fees up front, or it may charge the applicable taxes and fees at checkout. If you have any questions about taxes and fees, or when they will be charged, please check with the hotel for details before booking.

The amount displayed in the "Taxes and Fees" line is an estimated total that we expect the hotel to bill for applicable taxes, governmental fees and other charges that the hotels must pay to the government. That amount is based on information provided by the hotel. Best Western International, Inc. does not warrant the accuracy or completeness of the displayed amount. Please note that the hotel may also charge for other items not included in the quoted price or Taxes and Fees, such as hotel resort fees, hotel energy surcharges, parking fees, pet fees, and incidental charges (e.g., mini-bar). These amounts, if applicable, will be collected from you directly by the hotel. If you have any questions about these charges, please contact the hotel for details before booking.

A valid credit card is required to check in. If you do not have a valid credit card or do not wish to use a credit card, please contact the hotel to find out what the check-in policies are before booking.

Low Rate Guarantee

To view our Low Rate Guarantee terms & conditions, please click here.

Tesco

1. For rate details, availability and to make a booking you MUST call central reservations on 0845 33 00 272 at least 2 days prior to your intended stay and stating that you are paying with Clubcard Deals Token(s). All bookings made will be subject to availability.

2. Reward tokens are valid for 6 months from date of issue. Reward tokens cannot be used in conjunction with any discounted offer, scheme or promotion. Reward tokens cannot be used to book any other rate offered by Best Western hotels. Best Western Hotels reserve the right to remove any hotel from this scheme.

3. This offer is only open to Tesco Clubcard holders who are resident in Great Britain.

4. Not all Best Western hotels participate in the Tesco promotion. Please ask your Central Reservations sales coordinator when booking or find participating hotels on our website bestwestern.co.uk/offers/tesco2014.pdf

5. Reward tokens may only be used by the Clubcard Holder (whose name is printed on the Tokens) However there can be more than one named Token per booking as long as that person(s) is travelling too. Tokens cannot be given as gifts.

6. Reward tokens are only valid against a stay of 1 or more nights including breakfast. All bookings are subject to availability and rates quoted are “from” and as such fluctuate depending on availability and demand at any given time. Upgraded rooms are available subject to availability; supplements will apply which must be paid in cash as reward tokens will not be accepted for upgrade payment. Reward tokens cannot be used to pay for any extras at the hotel such as food & beverage, telephone calls, room service etc. Any additional extras will be payable at the hotel by cash, credit or debit card on departure. Certain dates may be excluded at your chosen hotel – including certain dates over Christmas and New Year.

7. All bookings made with reward tokens are non amendable and non refundable. Bookings are subject to the Best Western Hotels’ Booking Conditions relating to the rewards scheme' and (where consistent), Best Western’s standard terms and conditions of booking (see www.bestwestern.co.uk/booking-conditions). Best Western Hotels act as agent in respect of all bookings they take or make on your behalf. For all bookings your contract will be with the supplier of the hotel accommodation.

8. Please note that when making your booking you will be required to pay any cash balance at the time of booking by a credit/debit card. The Central Reservations sales coordinator will book your stay and provide you with a booking reference. If sending paper tokens (paper tokens are only valid until 10th January 2015 and will not be accepted after this time) please write your booking reference on your reward tokens and send them to: Best Western Tesco Clubcard Deal

Best Western Hotels
Amy Johnson Way
Clifton Moor
York
YO30 4GP

8.1 If using e-vouchers or booking after 10th January 2015 please provide your e-voucher code to the Central Reservations sales coordinator at the time of booking.

9. Please ensure that your paper reward tokens (only valid until 10th January 2015) are received within 7 days of making your booking. As your reward tokens cannot be replaced we recommend that you send them to Best Western Hotels by Special Delivery. You cannot add reward tokens to your booking at a later date, so please enclose all your paper reward tokens for your booking - you may use more than one reward token per booking. No change will be given if the value of your paper or e-voucher reward tokens is greater than the cost of the stay. Reward tokens can only be used against new bookings.

10. Once the rewards tokens have been received (paper) or accepted (e-voucher code), your booking will be confirmed and you will be issued with a booking confirmation. At this time the booking becomes non transferable and non-refundable.

11. All bookings are non transferable and non-refundable and you will not be entitled to the return or replacement of the rewards tokens.

12. Best Western Rewards points cannot be earned on Tesco bookings.

13. We hope you enjoy the Clubcard Deal you have chosen. However, if you would prefer to use your reward tokens for an alternative hotel group in the rewards scheme, please ensure you have checked out the relevant fulfillment for that hotel group as booking instructions do vary. These reward tokens can also be used as full or part payment for any reward which does not have the ‘Buy in Full’ logo next to it in the brochure.

Best Western Hotels is the international trading name of
Interchange and Consort Hotels Limited
Company Registration Number: 1002192
VAT Registration Number: 240 5224 06

American Express

This offer is only available at hotels within Great Britain.

  • This offer is only available at hotels within Great Britain.
  • Please note that VAT is charged at the prevailing rate.
  • The 10% discount is based on each hotel’s Flexible Rate (bed and breakfast and dinner, bed and breakfast rates) based on two people sharing a standard twin or double room.
  • ‘Flexible Rate’ is the name of a rate plan which may fluctuate depending on the time of the year. The 10% discount will always be applied no matter how the ‘Flexible Rate’ fluctuates. Hotels review and may change their Flexible Rates on a daily basis.
  • Full payment must be made with your American Express Card when making your reservation. Prepayment is charged to the card the booking was made with between the time of booking and stay. Confirmation of the booking will be sent and once made; bookings cannot be amended or refunded. Cancelled bookings will not be refunded, exchanged or transferred.
  • All extra expenses (room service, bar bills, newspapers, other meals etc) must be paid in full prior to departure.
  • Discounted rates are subject to availability and must be booked and taken between 1st January and 18th December 2015.
  • Rates are based on two people sharing a standard twin or double room for one night and are subject to availability.
  • Different rates / discounts will apply dependent on the board or room basis you choose as quoted by your reservations agent at the time of booking.
  • Availability may be limited and may require a mid week or weekend stay and may be restricted during key holiday periods.
  • All reservations must be made through Best Western central reservations by calling 0845 33 00 494 or online at www.bestwestern.co.uk/amex-promotion.
  • This offer is not available with any other Best Western promotional offer or discount.
  • These promotional rates / discounts are not available if you book directly with the hotel.
  • All prices and information are correct at the time of going to press. Please check all details with the reservation agent when making your booking.
  • Best Western Rewards Points can be earned on this offer.
  • Best Western promises to provide your chosen accommodation with reasonable skill and care. However we regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by - or you otherwise suffer damage or loss due to any event which we could not, even with due care, foresee or avoid, or which was outside our control.

Promoter: Best Western Hotels, Consort House, Amy Johnson Way, York YO30 4GP.

Best Western Rewards® Terms & Conditions of Membership

1. Membership

1.1 Membership of the Best Western Rewards® Programme is subject to the following conditions ("Programme Conditions") together with the full terms and conditions ("General Conditions") of Interchange and Consort Hotels Limited trading as Best Western Hotels ("Best Western", "our", "us" and "we"). Copies of these General Conditions can be found on our website (www.bestwesternrewards.co.uk). Alternatively, if you would like us to send you a copy, please write to us at Best Western Rewards®, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP. In the event of any inconsistency or conflict between the Programme Conditions and the General Conditions, the relevant terms of the Programme Conditions will prevail to the extent of the inconsistency or conflict. References in these Programme Conditions to "you" and "your" are to the individual member of the Rewards Programme.

1.2 "Rewards" means the services, goods and benefits for which members of the Rewards Programme are, subject to the Programme Conditions, eligible to exchange their Rewards Programme accumulated points. "Rewards Suppliers" means all suppliers of Rewards other than Best Western or any of our member hotels. All Rewards provided by any Rewards Suppliers will be subject to a contract between you and the relevant Rewards Supplier and that Rewards Supplier’s applicable terms and conditions (available on request). All Rewards provided by a Best Western member hotel will be subject to a contract between you and the relevant hotel and that hotel’s terms and conditions as well as the General Conditions. We act only as the agent for the Reward Suppliers and our member hotels in relation to all Rewards offered and provided under the Rewards Programme.

1.3 We reserve the right at our discretion to refuse any application for membership. Members must be at least 18 years of age. Rewards, membership of the Rewards Programme and any application for such membership will be void where prohibited by law.

1.4 The Rewards Programme is offered at the absolute and sole discretion of Best Western. We reserve the right to change, remove, substitute or add to the Rewards available through the Rewards Programme. No representation is made that any particular Reward(s) will be available for any period of time or at any time, either as publicised or at all. All Rewards are at all times subject to availability.

1.5 By applying to become a member of the Rewards Programme and by continuing to be a member, you agree to be bound by and to comply with the Programme Conditions, the General Conditions and any other rules, regulations, policies and procedures which may be adopted by Best Western at any time (collectively referred to as "Conditions"). The Conditions may be modified, added to, withdrawn and/or substituted, in whole or part, at any time with or without prior notice at our sole and absolute discretion. Such Conditions may be communicated to members in account statements or newsletters or on our website www.bestwesternrewards.co.uk. The most recent Conditions supersede and replace all previous Conditions. It is your responsibility to read all and understand all Conditions.

1.6 For full terms and conditions applicable to our Reward Suppliers please see sections 10, 11, 12, 15, 16, 17,18 or write to us at Best Western Rewards®, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP.

2. Points and miles

2.1 You must present your Rewards Programme membership card ("Card") at check-in and when settling your bill on check-out of the hotel in order to obtain your Rewards Programme points. Points can be awarded retrospectively in accordance with 2.11 and 2.12 below. The Card may be used by the authorised signatory only. It remains the sole and exclusive property of Best Western and we have the right in our sole and absolute discretion to cancel the Card in accordance with 6.3.

2.2 Subject to the Programme Conditions, ten points are awarded for every US$1 (equivalent to 55 British pence as at 25th March 2011) spent on eligible services at Best Western hotels whilst you are a member of the Rewards Programme.

2.3 Best Western Rewards® points can only be earned by the Staying Individual. Best Western Rewards® points cannot be earned by a party which pays for a booking but does not stay at the Best Western Hotel subject to the booking.

Best Western Rewards® points are issued on a room by room basis and can only be credited to one Individual’s Account staying in the room.

The Staying Individual will be entitled to receive points for any additional spend at the hotel, referred to as “total spend” at the hotel. This includes, by way of example but not limitation, room service, restaurant service [any other extras]. Please note additional rooms will never be considered “total spend” for the purpose of the Best Western Rewards® Scheme.

2.4 The earning of points at any Best Western hotel outside Great Britain is subject to the Best Western Rewards® Programme membership terms and conditions applicable in the country in which the hotel concerned is located. These may differ from the terms and conditions set out here. Points earned at any Best Western hotel outside Great Britain will not be registered on your account until 28 days after your stay. You must check at the time of booking how points can be earned at any Best Western hotel outside Great Britain.

2.5 Subject to 2.6 below, points may be earned in relation to the following accommodation bookings and services whilst staying at any Best Western hotel in Great Britain:

  • Flexible rates
  • Advanced Purchase rates
  • Leisure Break rates
  • Best Business Worldwide rates
  • Chain and Consortia rates
  • Best Western Travel Card when used as method of payment at hotel on an eligible rate    
  • Worldwide and European Senior rates
  • Meals in restaurant*
  • selected promotional and partnership rates.

Eligible rates and services may change and you must check on the availability of points for any booking at the time of making your reservation. *When a member stays at a Best Western hotel on the basis of a rate which is not eligible for Rewards Programme points (see point 2.6), points can still be earned on money spent when dining in the hotel restaurant (not applicable on bar meals or franchise restaurants). To earn points on the entire restaurant bill, the member must pay for the entire restaurant bill, not just for their own meal. Eligible rates and services may change and you must check on the availability of points for any booking at the time of making your reservation. Non residents are eligible to receive points for restaurant meals (but not bar meals), providing it is on an eligible rate.

2.6 Points cannot be earned in relation to the following bookings, services and items:

  • Employee discounts/agency discounted rates/third party rates
  • all Best Western voucher programmes (Advance, FIT and purchased Travel Card)
  • wedding parties, leisure group bookings (12 or more people), leisure club membership and services not directly provided by the hotel (e.g. flowers, etc.)
  • prepaid UK travel agency bookings
  • local negotiated contracted rates
  • selected promotional rates
  • ancillary products and services (e.g. rail travel, attraction tickets, golf, activities, etc.)
  • any additional spend which is not included on your hotel bill (e.g. bar bill, bar meals, laundry bill, etc.)
  • Government rates
  • Meetings, conferences, functions and 24 hour delegate rate
  • Best Western Rewards® Programme free night stays.
  • Bookings made in conjuction with Tesco Clubcard vouchers.

Points cannot be earned in conjunction with or in addition to points or miles from any rewards programme operated by Best Western International Inc or any of its affiliated programmes.

2.7 Points may not be transferred, sold and/or assigned by you unless expressly permitted by us in writing. The accumulation of points does not entitle you to any vested right in any points or to any Rewards. Points can only be merged with those of any other Rewards Programme member where you both share the same address.

2.8 Points may not be redeemed for cash and have no cash value.

2.9 In order to retain all points you have earned but which you have not yet spent, you must stay at a Best Western hotel on an eligible rate no later than 12 months after your previous stay at a Best Western hotel. Failure to do so will result in your points being automatically cancelled by us without you being entitled to any payment or compensation of any description.

2.10 Your membership card cannot be used in conjunction with any other loyalty programme or offer which we may introduce from time to time.

2.11 You will receive a mailed statement from us on a quarterly basis showing your then current points balance if we hold your correct mailing address. Please check this statement and any other document you receive from us carefully as soon as you receive it. Contact us immediately if any information which appears on the statement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document (including any failure to correctly award points) within six months of the stay or other activity in question. We reserve the right to insist on acceptable documentary evidence before making any change to your points balance. For your protection, you should retain all documentation which relates to any stay or other service which qualifies for points until the points have appeared on your statement. You are responsible for the safekeeping of all statements as duplicates are not issued under any circumstances.

2.12 For new members, points will be awarded on any qualifying Rewards Programme stay occurring within 30 days prior to acceptance of membership in the Rewards Programme on making request to us in writing. The written request should include your name, Rewards Programme account number, address, daytime telephone number and/or e-mail address and such documentary evidence of the stay as we may require. Failure to supply adequate and unaltered documentation may result in the refusal of the request.

2.13 We will not be responsible for any points award request or other correspondence which is lost or delayed in the post.

2.14.1 In order to earn airline rewards, you must be a Best Western Rewards® member and indicate your preference to earn airline rewards (not programme points). You must expressly indicate your airline programme preference and provide your frequent flyer membership number in your Best Western Rewards® Member Profile on-line at www.bestwestern.co.uk or by calling the Rewards Team on 0845 337 6037.

2.14.2 All standard airline programme rules and conditions apply which can be found on the airlines’ own website. Best Western has numerous airline partners (see full list of airline partners) . Each airline reserves the right to change their programme rules, regulations, travel awards and special offers at any time without notice and each airline is not responsible for programmes, products or services offered by other participating companies. Best Western shall not be liable for the provision of any services offered by any airline. Airline rewards may be earned at all Best Western brand lodging establishments in the United States, Canada, the Caribbean, Mexico, Central America, South America, Australia, Europe, New Zealand and Asia, with the exception of AIR MILES®, which can only be earned at Best Western brand lodging establishments in the United States, Canada, and the Caribbean.

2.14.3 Airline miles (‘miles’) are awarded per qualified stay. A qualified stay is defined as one or more consecutive nights at the same Best Western Hotel, regardless of numbers of check-ins and check-outs, at a Best Western Rewards® qualified rate. Airline miles can only be earned by the Staying Individual. Airline Miles cannot be earned by a party which pays for a booking but does not stay at the Best Western Hotel subject to the booking.

Airline Miles are issued on a room by room basis and can only be credited to one Individual’s Account staying in the room.

2.14.4 Airline rewards will accumulate on the basis of 250 miles per stay except for those members that earn airline rewards with Virgin Atlantic Flying Cub, Southwest Airlines®, Lufthansa or AIR MILES®. Members who choose Virgin Atlantic Flying Club or Lufthansa will earn 500 miles per stay. Southwest Airlines will earn a half (0.5) credit per stay. Members who choose AIR MILES® will earn 20 reward miles per stay.

2.14.5 Airline rewards are not assignable, saleable, transferable, replaceable or redeemable for cash, other than as stated herein. Airline Miles already earned cannot be converted to Best Western Rewards points.

2.14.6 You must present your Rewards Programme membership card ("Card") at check-in and when settling your bill on check-out of the hotel in order to obtain your Rewards Programme miles. The Card may be used by the authorised signatory only. It remains the sole and exclusive property of Best Western and we have the right in our sole and absolute discretion to cancel the Card in accordance with 6.3.

2.14.7 You can only earn miles if you have made and paid for the booking and actually stay at the hotel which is the subject of the booking (except in the case of bookings which are pre-paid non refundable). Miles cannot be earned by other people on your behalf. For corporate bookings, miles are earned on all invoices for eligible services remitted to the member company. Miles will only be credited to the member – regardless of who actually pays. If the member is part of a group, then the miles are only credited for the room occupied by the member personally. Miles are not credited to other persons of the group.

2.14.8 Subject to 2.14.9 below, miles may be earned in relation to the following accommodation bookings and services whilst staying at any Best Western hotel in Great Britain:

  • Flexible rates
  • Advanced Purchase rates
  • Leisure Break rates
  • Best Business Worldwide rates
  • Chain and Consortia rates
  • Best Western Travel Card when used as method of payment at hotel on an eligible rate    
  • Worldwide and European Senior rates
  • Selected promotional and partnership rates.
  • Eligible rates and services may change and you must check on the availability of miles for any booking at the time of making your reservation.

2.14.9 Appropriate Miles cannot be earned in relation to the following bookings, services and items:

  • Employee discounts/agency discounted rates/third party rates
  • All Best Western voucher programmes (Advance, FIT and purchased Travel Card)
  • Wedding parties, leisure group bookings (12 or more people), leisure club membership and services not directly provided by the hotel (e.g. flowers, etc.)
  • Prepaid UK travel agency bookings
  • Local negotiated contracted rates
  • Selected promotional rates
  • Government rates
  • Meetings, conferences and 24 hour delegate rate
  • Best Western Rewards® Programme free night stays.

Miles cannot be earned in conjunction with or in addition to points or miles from any other rewards programme operated by Best Western International Inc or any of its affiliated programmes.

2.14.10 The earning of Airline miles at any Best Western hotel outside Great Britain is subject to the Best Western Rewards® Programme membership terms and conditions applicable in the country in which the hotel concerned is located. These may differ from the terms and conditions set out here. Miles earned at any Best Western hotel outside Great Britain will not be registered on your account until 28 days after your stay. You must check at the time of booking as to whether miles can be earned at any Best Western hotel outside Great Britain.

2.14.11 For new members, miles will be awarded on any qualifying Rewards Programme stay occurring within 30 days prior to acceptance of membership in the Rewards® Programme on making request to us in writing. The written request should include your name, Rewards Programme account number, address, daytime telephone number and/or e-mail address and such documentary evidence of the stay as we may require. Failure to supply adequate and unaltered documentation may result in the refusal of the request.

2.14.12 Please check your quarterly statement and/or online statement and any other document you receive from us carefully as soon as you receive it. Contact us immediately if any information which appears on the statement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. For registered Best Western Rewards® members a subsequent allocation is possible according to the terms and conditions of the corresponding airline programme.

2.14.13 We reserve the right to insist on acceptable documentary evidence before making any change to your miles earnt. For your protection, you should retain all documentation which relates to any stay or other service which qualifies for points until the points have appeared on your statement. You are responsible for the safekeeping of all statements as duplicates are not issued under any circumstances.

3. Elite Tiers

3.1 Platinum Membership When you have stayed 15 eligible nights in any participating Best Western hotel(s) in a rolling year, your membership is automatically upgraded to Platinum membership. Platinum membership benefits include:

3.1.1 10% bonus points on every eligible stay at all participating Best Western hotels worldwide.

3.1.2 In-hotel member services including, subject to availability, a free room upgrade, early check-in and late check-out, free weekday newspaper and 10% discount on hotel restaurant bills – see 4.1 to 4.5 for full details. (Applicable to participating hotels within the UK only, benefits in other countries may vary, please check at time of booking).

3.2 Diamond Membership When you have stayed 30 eligible nights in any participating Best Western hotel(s) in a rolling year, membership is automatically upgraded to Diamond membership. Diamond membership benefits include:

3.2.1 15% bonus points on every eligible stay at all participating Best Western hotels worldwide.

3.2.2 In-hotel member services including, subject to availability, a free room upgrade, early check in and late check out, free weekday newspaper, 15% discount on hotel restaurant bills and partner stays free service – see 4.1 to 4.6 for full details. (Applicable to participating hotels in the UK only, benefits in other countries may vary, please check at time of booking).

3.2.3 Diamond For Life As of 2013 when you have reached Diamond membership (achieving this by staying 30+ nights in the calendar year) and retained this tier status for 2 full consecutive calendar years staying 30+ eligible nights each calendar year (without points expiring during this time), Diamond membership will be retained for life and points will not expire.

Membership scheme is run by Best Western (GB) and applies to participating Best Western hotels only. All benefits and services are subject to availability. Calendar year means a full twelve month period beginning on January 1 and ending on December 31. Eligible night means a full overnight stay at a participating hotel. Individual hotel terms and conditions apply. Best Western GB is entitled to deny or revoke membership to any customer at its sole discretion.

3.3 Membership Benefits

Benefits for members can vary between countries. Please check member benefits when making your booking. In order to ensure you receive your regular points and bonus points, you must present your card at reception at check-in and check-out. For membership at Platinum and Diamond level to be renewed, 15 (for Platinum) or 30 (for Diamond) eligible nights in any Best Western hotel(s) retrospectively must be achieved in a 12 month period. Membership is confirmed by the issuing of a new membership card by Best Western. Best Western reserves the right at any time to change the benefits for Platinum and Diamond members.

4. Services & Recognition

All Best Western Rewards® Programme members are entitled to the following services and recognition at a Best Western Hotel in Great Britain depending on your tier status. All services are subject to availability.

4.1 Room upgrades

4.1.1 All Best Western Rewards® members are eligible to receive a complimentary room upgrade, though complimentary room upgrades are only available at Best Western hotels in Great Britain and are provided at the discretion of the Best Western hotel concerned upon arrival only and are subject to availability.

4.1.2 Room upgrades are not available on free night Rewards.

4.2 Early check-in

4.2.1 All Best Western Rewards® members are eligible for early check-in. However, this is only available at the customer's request and is made at the discretion of the Best Western hotel concerned and is subject to availability.

4.3 Late check-out

4.3.1 All Best Western Rewards® members are eligible late check-out. However, this is only available at the customer's request and is made at the discretion of the Best Western hotel concerned and is subject to availability.

4.4 Free weekday newspaper

4.4.1 Only available to Platinum and Diamond members when staying at hotels in Great Britain.

4.4.2 Platinum and Diamond members can choose from the hotel’s selected list of newspapers only.

4.4.3 Available weekdays only – Monday to Friday.

4.5 Discount off restaurant bills

4.5.1 Only available to Platinum and Diamond members when staying and dining in the restaurant at Best Western hotels in Great Britain.

4.5.2 Only available on hotel restaurant bill. Bar meals, room service, and breakfast when staying on a room only basis and dinner when staying on a dinner, bed and breakfast rates are excluded from the discount.

4.5.3 Only available at in-hotel restaurants – franchises are excluded from this promotion.

4.5.4 Platinum members are eligible for a 10% discount from their restaurant bills; Diamond members are eligible for a 15% discount from their restaurant bills.

4.5.5 The discount does apply to drinks and alcoholic drinks purchased whilst dining in the hotel restaurant, but will not be available in relation to any alcoholic drinks should legislation in the country where the hotel is located prohibit at any time such discounts. Drinks purchased in the bar do not apply.

4.6 Partner stays free

4.6.1 Only available to Diamond members when staying at Best Western hotels in Great Britain and booked through Best Western central reservations (0800 75 75 75).

4.6.2Where available, the price payable will be based on the single person occupancy rate of a twin or double room. If the hotel offers full breakfast as part of the meal plan then the second person staying will be charged for the same meal plan. Continental breakfast only is available at most hotels within the London region.

4.6.3 For every paying guest, his or her partner must stay the same number of nights or less as the paying guest.

4.6.4 Partner must share the same twin or double room as the paying guest.

4.6.5 To take advantage of the partner stays free benefit you must book your stay through Best Western central reservations (0800 75 75 75) and state at the time of booking that you require a double room for two people as part of the partner stays free benefit.

4.7 Guaranteed accommodation

4.7.1 With the exception of pre-paid rates, you may use your Best Western Rewards Programme membership card in Great Britain to guarantee accommodation at a Best Western hotel without having to make any payment at the time of booking. To utilise this benefit you must make your booking by telephoning our central reservations department on 0800 75 75 75. Payment for these bookings must be made on check-out of the hotel at the end of your stay. For pre-paid rates, payment in full will be required at the time of booking.

4.7.2 Cancellation charges apply where you fail to turn up for your booking and to cancellations made before your stay. For full details see our General Conditions.

5. Reward Suppliers

5.0 We make no representation and give no warranty in respect of any Rewards or Rewards Suppliers. Please see 1.2.

6. Variation and Termination

6.1 We reserve the right to amend or terminate the Rewards Programme at any time by giving three (3) months’ prior written notice. We are entitled in our sole and absolute discretion to determine how, where and by what means such notice will be communicated and the contents of the notice. On expiry of the three months notice period all points not then spent by you will be cancelled and you will not be able to use them to obtain rewards. No cash payments or other compensation will be provided in respect of any cancelled points.

6.2At our discretion, we reserve the right to transfer any points earned under the Best Western Rewards Programme to any other loyalty programme operated by us at any time by giving you written notice of such transfer. Any such transfer will not affect any Rewards you may have already claimed using your points but not yet taken advantage of prior to such transfer.

6.3 We reserve the right to terminate your membership if, in our sole opinion and at our sole discretion, you commit any act, or fail to carry out any act, which we feel represents an act of fraud, abuse, misconduct, misrepresentation of any information, misuse of the Rewards Programme, breach of any law or regulation in connection with the Rewards Programme, breach of these Rewards Programme Conditions or our General Conditions or any other Conditions, failure to pay the charges of any Best Western member hotel, providing a cheque which is subsequently dishonoured or is otherwise invalid, having more than one active Rewards Programme account per member, is offensive or to the detriment of Best Western or any of its affliations or alliances or any other act which we deem inappropriate for a member of the Rewards Programme, by giving you seven days notice in writing.

6.4 If we terminate your membership pursuant to 6.3, all points which you have accrued will be immediately cancelled and no cash payments or other compensation will be provided.

6.5 You can terminate your membership at any time by advising us in writing. Any points you have earned, but not yet redeemed at the time of termination, will be held in your account until such times as you have redeemed them or until the expiry of three months from the date we receive your written notification, whichever is the sooner. On the expiry of three months from the date we receive your written notice of termination any unspent points remaining in your account will be cancelled and no cash payments or other compensation will be provided.

7. Data Protection

7.1 We are a data controller for the purposes of the Data Protection Act 1998. By applying for membership you consent to us processing the personal details you give on your enrolment form or subsequently in order that we can provide you with the benefits of membership. Please visit our website at www.bestwesternrewards.co.uk for full details of our Data Protection and Privacy Policy. Alternatively, contact our customer services’ department who will be happy to send you a copy of this.

8. Liability

8.1 Nothing in these Programme Conditions or our General Conditions shall exclude or limit our liability for any death or any personal injury caused by our negligence or that of any of our employees providing they were at the time acting within the course of their employment with us.

8.2 We shall have no liability whatsoever in relation to any contract you enter into with any Rewards Supplier or for any acts or omissions of any Rewards Supplier or any Best Western member hotel.

8.3 We shall not be liable to you if for any reason beyond our reasonable control, you are prevented from accessing any rights detailed under the Rewards Programme.

8.4We shall not be liable for any tax, fees, charges or other payments of any description which you may incur or be required to pay as a result of or in connection with any Reward obtained by you under the Rewards Programme.

8.5 Any liability to taxation arising from or in connection with the provision of any and all such benefits and rewards to a business, shall be the sole responsibility of the business concerned. Furthermore any subsequent awarding of benefits and rewards to employees is at the sole discretion of the company.

8.6 To the extent permitted by law, we make no guarantees, warranties or representations of any kind, expressed or implied, with respect to the Rewards Programme or any Rewards, including but not limited to merchantability, fitness for a particular purpose, design or accuracy. We will not be liable for any loss, expense, accident or inconvenience which may arise in connection with use of the Rewards Programme or any Rewards. We will not be liable for any direct, incidental, special or consequential damages arising out of the Rewards Programme or any Rewards even where we have been advised or are otherwise aware of the likelihood of such damages or of circumstances which may give rise to such damages.

9. General

9.1 You must not without our prior written consent assign, transfer or permit any use of your membership or any membership benefits to or by any other person. We may without your prior consent assign, transfer or subcontract the Rewards Programme to any other entity.

9.2 These conditions and the Rewards Programme shall be governed by and construed in accordance with the laws of England and we both agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, issue or other matter which arises between us.

9.3 Any change of name and address must be notified to us by writing to us at Best Western Rewards®, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP including any documents required to verify the change. Required documents for name or address changes would include one of the following: marriage license, divorce decree, utility bill, credit card statement with blacked out details, court ordered name change, or any other official government document showing name change.

9.4 All information about the Rewards Programme is correct at July 2012.

Best Western Rewards® is owned and operated by BW GCCI Inc., a wholly owned subsidiary of Best Western International, Inc. ©2010 Best Western International

Each Best Western hotel is independently owned and operated.

10. Shopping

10.1 Vouchers can only be redeemed in-store at your chosen retailer.

10.2 Terms and conditions applicable to your chosen retailer may apply.

10.3 Delivery charges are included in the points value of vouchers.

10.4 Refunds cannot be processed on voucher orders.

10.5 Vouchers and any unused portion of it expire 12 months after being issued.

10.6 Please allow up to 14 days for delivery. The carrier may request a signature.

10.7 Vouchers offered are via a partnership with Love2Reward.

11. Experience days

11.1 All experiences and locations are correct at current time but may change or be withdrawn for reasons beyond our control.

11.2 Terms and conditions apply to each experience day – for more details see your chosen experience day.

11.3 Please allow up to 14 days for delivery of your experience day pack. The carrier may request a signature. 

11.4 Refunds cannot be processed on experience days orders.

11.5 Delivery charges are included in the points value of all experience days.

11.6Expiry dates may vary according to each experience day, you will be advised on full details when booking your experience day.(This is usually 9 months).

11.7 All experience days are offered via Virgin Experience days and are subject to full terms and conditions.

12. Fine Wine Terms and Conditions

12.1 There is no restriction on the number of cases that can be ordered during the offer period.

12.2 If you are dissatisfied for any reason, contact Best Western Rewards® to arrange a replacement or refund.

12.3 Please allow up to a maximum of 28 working days for delivery from date of request.

12.4 The carrier requires a signature on delivery.

12.5 Any loss or damage to packages left as per customer instructions shall remain the liability of the customer.

12.6 We are unable to offer advance warning of delivery date. Wine orders cannot be cancelled.

12.7 Wines are ready for drinking and will last for 12-18 months. We reserve the right to substitute with products of equal or greater value. Vintages will follow on, unless advised otherwise.

12.8 This offer is a Laithwaite's promotion.

12.9 UK addresses only, excluding Channel Islands.

12.10 Recipients must be 18 years or over.

13. Free Nights Terms and Conditions

13.1 The number of Best Western Rewards points required in exchange for one night's accommodation at each participating hotel can be found at www.bestwesternrewards.co.uk . The rates (in points) shown are for two adults sharing a standard twin or double room and include breakfast. It is the Best Western Rewards® member’s responsibility to ensure they have enough points on their account upon arrival to cover the points required for a free night stay at that hotel.

13.2 If you need to cancel or amend a confirmed booking, cash cancellation/amendment charges may be payable. Please see full terms and conditions for details. If a booking is cancelled outside of the cancellation policy or made but not taken, your free night points will not be refunded.

13.3 All bookings are subject to availability on the Free Night rate plan. Please note that the availability shown for other rate plans may differ.

13.4 Complimentary room upgrades will not be given in respect of bookings against which Best Western Rewards points are redeemed and Best Western Rewards members redeeming points against bookings will not be entitled to the benefits of any other offers which would otherwise be applicable.

13.5 Best Western Rewards points cannot be used against incidental expenses such as bar bills, room service etc or meals (except breakfast as stated above).

13.6 Information is correct as of July 2012. Changes and errors may occur. Please check at the time of booking. Best Western reserves the right to change hotels and their categories without prior notice.

14. Points Plus Additional Terms and Conditions

14.1 Best Western Rewards® members may spend 8000 points plus a monetary payment to "top up" the free night category, i.e. for a 16,000 point hotel, a member can spend 8000 points plus £28. Members cannot redeem less or more than 8000 points in order to reduce or increase the amount of the monetary top up. There are six categories for Best Western Rewards® members to choose from as follows. These are - 8000 points plus: £28 (16,000 points hotel); £42 (20,000 points hotel); £55 (24,000 points hotel); £68 (28,000 points hotel); £82 (32,000 points hotel) and £96 (36,000 points hotel). Points Plus is available on GB hotels only.

14.2 The Points Plus break is for two adults sharing a standard twin or double room and includes breakfast.

14.3 If there is not 8000 points available in your Best Western Rewards® account when you check out of the hotel then you will be required to pay the hotel's published rate.

14.4 All Points Plus bookings must be made through Best Western Central Reservations on 0800 75 75 75 however payment (including the deduction of your 8000 points) will be taken by the hotel at check out.

15. Amazon.co.uk gift voucher terms and condition

15.1 Amazon.co.uk Gift Certificates may only be redeemed at http://www.amazon.co.uk toward the purchase of products listed in Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed at Amazon.com, Amazon.de or Amazon.fr or at any of the Auctions or zShops stores. 

15.2 Gift Certificates have a cash redemption value of 0.001p and is not transferable or assignable.

15.3 Gift Certificates and any unused portion of it expires 2 years after this has been dispatched, where permissible under applicable law.

15.4 Any unused balance of the certificates will be placed in a Gift Certificate account and can be used at a later date prior to the date of expiry.

15.5 Gift Certificates may not be used on existing orders.

15.6 If your order exceeds the value of the Gift Certificate, you must pay the balance with a credit or debit card.

15.7 Gift Certificates cannot be used to pay for Amazon.co.uk Gift Certificate.

15.8 Normal Amazon.co.uk terms and conditions of purchase and for using the amazon.co.uk web site apply.

15.15.9 Amazon, Amazon.co.uk and the Amazon.co.uk logo are trademarks or registered trademarks of Amazon EU S.à.r.l. or its affiliates

15.10 All Amazon.co.uk vouchers will be sent as an e-voucher to the email address provided.

16. AVIS terms and conditions

16.1 AVIS gift vouchers are valid for all reservations in Europe, Africa Middle East and Asia.

16.2 Vouchers are non transferable and no cash alternative will be offered.

16.3 Vouchers are valid for 12 months from date of issue.

16.4 If the value of the rental exceeds the value of this voucher, the outstanding amount must be paid via cash, debit or credit card at the rental desk.

16.5 Rental conditions: renter must present a valid driving license and credit card at the rental desk. Standard Avis Autovermietung GmbH & Co.KG terms and conditions apply.

16.6Vouchers are only redeemable for reservations through www.avis.de/bestwesternhotel. You must reserve your car at least 10 days in advance of the rental start via www.avis.de/bestwesternhotel

16.7 Only one Avis Award Certificate may be used per rental.

16.8 Vouchers cannot be used for ‘Pay Now’ bookings.

16.9 Any rentals paid for with these vouchers are not eligible for Best Western Rewards points.

17. Shop for Rewards Terms and Conditions

17.1 The allocation of Points in relation to the purchase of goods and services made through Shop for Rewards is made in accordance with these Terms & Conditions and any additional conditions published by or on behalf of Best Western Hotels from time to time. These Terms & Conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing.

17.2 Shop for Rewards will be run in conjunction with Collinson Latitude, a Best Western Hotels program partner who may at any time publish and enforce any terms and conditions they feel necessary for the operation of Shop for Rewards.

17.3 Collinson Latitude will source and manage "Retailers" that will offer products and services for sale through Shop for Rewards. Best Western Hotels are not responsible for the content of Shop for Rewards or the content or availability of any third party web sites that link from the Shop for Rewards site including the sites of Retailers.

17.4 To access Shop for Rewards you must be a current Best Western Rewards® member and supply your Best Western Rewards® membership number and Shop for Rewards password to log in once you have registered. In order to earn Points, you must be logged into the Shop for Rewards site and access the Retailers sites via links from the Shop for Rewards site. You cannot earn points for purchases that you make prior to becoming a Shop for Rewards Member.

17.5 You agree to the use of cookies to track and record purchases made by you at Shop for Rewards. It is your responsibility to ensure that cookies are turned on in your browser and that the security settings in your browser allow the use of cookies.Click here to view our privacy policy.

17.6 Points may only be earned by purchasing goods and services through the Shop for Rewards site from the date that the member registers for Shop for Rewards. Points may only be earned by purchasing goods and services from Retailers on the Shop for Rewards site from the date that the Retailer becomes available at on Shop for Rewards.

17.7 Points may not be redeemed for the purchase of goods and services through Shop for Rewards.

17.8 The purchase price of all goods and services offered for sale at Shop for Rewards is in Stirling.

17.9 Points may be subject to fluctuation at any time should any retailers amend their points structure.

17.10 Points earned on a purchase will be credited to the user's Best Western Rewards® Account. Points will not be earned on a purchase made directly with a Retailer unless you log into Shop for Rewards using your Best Western Rewards® membership number and password prior to making the purchase.

17.11 Your purchases are tracked and reported back to Best Western Hotels and Collinson Latitude by the Retailer. Best Western Hotels is not responsible for any errors or delays in reporting transactions however Best Western Hotels and Collinson Latitude will use reasonable endeavours to ensure that reporting of transactions by Retailers occurs.

17.12 Collinson Latitude may stipulate the calculation of Points per Pound spent or allocate Fixed Points in relation to activity at Shop for Rewards.

17.13 Best Western Hotels may at any time vary the method or procedure for the calculation of Points. Click here to view our privacy policy.

17.14 You may check the number of Points earned on your purchases by logging into Your Account via the website www.shopforrewards.co.uk

17.15 Following a purchase Points will be posted as "Pending" by the Retailer.

17.16 Once a purchase has been approved by the Retailer Points will be posted as "Approved" and transferred to your Best Western Rewards® Account within 90 days of your purchase. Pending and Approved Points are the sole responsibility of the Retailer from whom a purchase is made. Best Western Hotels does not warrant any time frame for Approval of a purchase.

17.17 If a purchase is cancelled or goods are returned to a Retailer, the Pending Points allocated for the purchase will be cancelled. The Pending Points will then be removed from Your Account and will show as "Cancelled". Once Points have been approved they will be transferred to your Best Western Rewards® Account.

17.18 Should Best Western Hotels or Collinson Latitude suspect fraudulent or suspicious activity in relation to your account, Best Western Hotels may place your account on hold or suspend transactions.

17.19 Best Western Rewards® Members that choose to access Shop for Rewards do so at their own risk. Best Western Hotels is not responsible for any failure in communication between Best Western Hotels, Collinson Latitude, Retailers or you which is beyond our reasonable control.

17.20 Where permitted by law to do so Best Western Hotels excludes liability to you for any direct or indirect loss, damage or expense arising from your use of Shop for Rewards regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether Best Western Hotels have any control over circumstances giving rise to the claim or not.

17.21 All information and data displayed on Shop for Rewards by Best Western Hotels, Collinson Latitude or Retailers is offered for information purposes only and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these Terms & Conditions.

17.22 All purchases of goods and services at Shop for Rewards will be subject to the terms and conditions of the Retailer from which they are purchased including but not limited to delivery and return policies. If you have any questions regarding your purchase or complaints you must contact the Retailer directly.

17.23 Warranties, if any, are provided by Retailers and not Best Western Hotels. Best Western Hotels accepts no liability for defects in quality or condition of goods and makes no claims or warranties as to the delivery of goods or services to the extent permitted by law.

17.24 All enquiries regarding discrepancies with respect to Points from Shop for Rewards are to be directed to the Best Western Rewards® customer service team.

17.25 Best Western Rewards points earned through Shop for Rewards will expire if the member does not either make another points earning transaction through Shop for Rewards or make a stay at a Best Western hotel, within 12 months of their last stay. See section 2 of these terms and conditions for more information.

18. Thornton’s Terms and Conditions

18.1 Please allow up to 14 days for delivery. A signature is required upon delivery, so please ensure that there is someone to accept delivery during working hours. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier should leave a "calling card" at the recipients address and it then becomes the recipients responsibility to contact the courier company to re-arrange a suitable delivery time and date. If you know your recipient is not at home during working hours, we recommend that we deliver to a business address.

E-Statement Terms & Conditions

Earning Points: Points awarded on eligible stays only. Points awarded on total bill when staying in Great Britain, other countries may give points on room rate only, please check at time of booking.

Earning Airline Miles: Airline miles can only earned for a qualifying stay. The number of miles earned vary depending on the airline.

Missing Points/Miles Proof of stay required to claim points for a previous stay. Points can only be awarded for stays queried no later than 6 months from the date of the departure for the stay in question.

Member services Member services are subject to full terms and conditions.

Tiers Levels At time of data processing, our records show that you are one or two stays away from being a platinum member - view your statement to see exactly how many nights you are away from reaching Platinum status.

Points At time of data processing our records show that you have enough points for this reward. View your statement to see your points balance.

Expiring Points At the time of data processing our records show you have not had a points earning transaction in the last 9 months. As such you points are due to expire in the coming months. Please view your statement your online account for an exact date.

Business Account

    1. Definitions

      “Account” an account held under this Scheme
      “Account Holder” the person (including partnerships and companies) in whose name the Account is held
      “Agreement” the application form signed by the Account Holder and these Conditions of Use
      “Card” Best Western Business Account Card
      “Cardholder” any person using a Card issued under the Scheme
      “Company” Interchange And Consort Hotels Limited trading as ‘Best Western Hotels Great Britain’, of Consort House, Amy Johnson Way, Clifton Moor, York YO30 4GP
      “Conditions of Use” these conditions of use relating to the Scheme
      “Credit limit” The total maximum debit balance permitted on the Account by the Company.
      “Deposit” the amount required by the Company to be paid by the Account Holder with the Agreement.
      “Participating Outlets” the authorised outlets as amended from time to time;
      “Redspottedhanky.com”
      the website through which rail travel bookings must be made in conjunction with the Scheme via the portal at www.bwbusinessaccount.co.uk . (redspottedhanky.com is a trading name of the Scheme Agent)
      “Registered Cardholder” a Cardholder registered on the Account by inclusion in the Agreement signed by the Account Holder;
      “Scheme” the Best Western Business Account Card in respect of which Cards are issued under this Agreement
      “Scheme Agent” Atos IT Services UK Limited, PO Box 6139, Wolverhampton, WV1 9RQ
      “Scheme Address” Best Western Business Account, 1 Trinity Court, Broadlands, Wolverhampton, WV10 6UH,
      “Supplies” hotel services including bedroom nights, meeting room space and food and beverage and train bookings made via www.redspottedhanky.com (such train bookings to be subject to the terms and conditions set out on www.redspottedhanky.com) as set out in the Agreement and other services provided by a Participating Outlet as amended from time to time.
    2. In these definitions the singular includes the plural and vice versa; words denoting any gender includes all genders; words denoting persons include partnerships and companies and vice versa.
    3. Signature of and/or use of a Card constitutes acceptance by the Account Holder of these Conditions of Use which supersede and shall be taken to override any terms and conditions proposed or stipulated by the Account Holder.
  1. The Agreement

    1. Authorisation by the Company of an Agreement under this Scheme permits the Account Holder to use Cards to obtain Supplies for Registered Cardholders or those individuals nominated as defined in 2.2 with Participating Outlets. A sales voucher shall be issued to the Cardholder by the Participating Outlet in respect of each transaction.
    2. Completion of this Agreement by the Account Holder constitutes authorisation to the Participating Outlets to accept any Card issued to the Account Holder’s Account in payment of Supplies, for use by the registered named cardholder or by individuals nominated by the Account Holder in respect of services supplied to those nominated, provided that the Account and the Card are valid and current at the date of supply.
    3. The signature of a sales voucher issued under this Scheme by a Cardholder or by an approved signatory shall constitute acceptance by the Account Holder that the details shown on the sales voucher are true and accurate in all respects and that no other conditions affect that transaction except as set out in these Conditions of Use.
    4. Completion of this Agreement by the Account Holder authorises the Company to debit the Account the sums contained in each sales voucher.
    5. The Account Holder shall be responsible for ensuring that any relevant expenses policy applicable to the use of Cards issued under its Account is adhered to by Cardholders. The Account Holder acknowledges and agrees that it shall be liable for all Supplies charged to an Account by a Cardholder regardless of any violation of any such expenses policy and that neither the Company nor the Scheme’s Agent shall have any liability in respect of such violation.
    6. The Account Holder’s statutory rights are not affected by this Agreement.
    7. The Account Holder may cancel this Agreement at any time by giving 14 days notice to the Scheme’s Agent at the Scheme Address.
    8. The Company may terminate this Agreement with immediate effect in the event that (a) the Account Holder becomes insolvent, goes into liquidation, whether compulsory or voluntary, has a receiver or administrator or administrative receiver appointed over all or part of its property or business or is declared bankrupt (as appropriate), or (b) the Scheme ceases to operate for any reason or (c) there is a change in control of the Account Holder (as defined in section 574 of the Capital Allowances Act 2001).
    9. In the event that the Agreement is terminated or cancelled for any reason by either party, the total outstanding balance on the Account shall immediately become due and payable by the Account Holder in full and cleared funds and the right to use the Cards shall automatically cease and all Cards issued to the Account must be returned forthwith.
  2. Use of Cards

    1. Cards shall be issued to the Account Holder on (a) acceptance by the Company of the completed Agreement, (b) completion of a satisfactory financial search of the Account Holder by the Scheme’s Agent, and (c) receipt by the Company of the Deposit (where required).
    2. Each Card shall include the Card number, the Cardholder’s company name, the Cardholder name and the expiry date. Cards shall remain valid up to and including the date marked on the Card and shall be valid for the purchase of Supplies at Participating Outlets up to any maximum aggregate Credit limit placed on the Card as notified by the Company from time to time.
    3. Cards remain the property of the Company and do not confer any right to receive Supplies. Cards may be cancelled by the Company at any time provided that notice, either oral or in writing, has been given to the Account Holder.
    4. Cancelled Cards must be returned forthwith to the Scheme’s Agent at the Scheme Address. Any cancelled Card presented in connection with any transaction for Supplies shall be retained; a sales voucher shall nevertheless be issued for any Supplies already obtained by the Cardholder and the purchase sum debited to the Account.
    5. The Account Holder shall notify the Scheme’s Agent at the Scheme Address of any change of name, address or commercial status of the Account Holder. Where necessary, replacement Cards shall be issued under the Scheme.
    6. Damaged or faulty Card(s) shall be replaced by the Company on receipt of the Card(s) by the Company at the Scheme Address.
    7. If any Card is lost, stolen or otherwise no longer in the possession of the Account Holder, the Account Holder shall immediately notify the Scheme’s Agent at the Scheme Address. Oral notification shall be confirmed in writing by the Account Holder within 7 days. Notwithstanding the foregoing, the notification date shall be the date on which the Company receives the written notification. Provided there has been no fraud, negligence or other misuse of the Card by the Account Holder or Cardholder in respect of such Card, the Account Holder shall not be liable for any purchase made with the Card from the date of notification. The Account Holder shall indemnify the Company against all claims, costs and expenses incurred by the Company arising from theft, loss or misuse of the Card, whether fraudulent or not, prior to such notification above or occurring as a result of any breach by the Account Holder of these Conditions of Use.
    8. The Account Holder may cancel a Card on notification and return of the Card to the Scheme’s Agent at the Scheme Address. The Account Holder shall be liable for all purchases made with such Card prior to receipt of the Card at the Scheme Address.
    9. The Company shall not be liable to the Account Holder for any loss, damage, cost or expense incurred as a result of any failure or refusal to provide Supplies under the Scheme.
    10. The Account Holder may use a Card to pay for accommodation stays at Best Western GB properties whose membership of Best Western GB is current at the time of both booking and payment. Cards may not be used to pay for international sales or pre-paid rates, including pre-paid meetings. Bookings have to be made directly with Best Western GB hotels, via www.bestwestern.co.uk, or The Best Western Central reservations call centre on 0845 33 00415. The Best Western Business Account number has to be referenced upfront on all valid bookings. The full Best Western booking conditions can be found at https://www.bestwestern.co.uk/policies/terms-of-use
    11. Rail travel bookings must be made at www.redspottedhanky.com via the portal at www.bwbusinessaccount.co.uk in the first instance and directly at www.redspottedhanky.com thereafter.
  3. Payment

    1. The Scheme’s Agent shall debit the Account monthly with the aggregate sum of the sales vouchers issued in the preceding month.
    2. A statement showing the amount to be deducted from the Account shall be issued to the Account Holder on the day following the last day of each calendar month. The statement shall include the date, time, Card number, Participating Outlet, description of Supplies provided, and value (excluding and including VAT) of each transaction.
    3. All sums owing to the Company by the Account Holder as shown in the statement referred to in 4.2 above shall be paid by means of the direct debit mandate attached to the Agreement. The monthly debit shall be enacted on the 14th day of each month or on the next banking day thereafter.
    4. If payments are not cleared by the Account Holder's bank under 4.3 above on the first presentation the Company shall have the right to place a stop on the Card This also applies when agreed Credit limits are exceeded.
    5. The Account Holder may request the Scheme’s Agent to provide copies of sales vouchers for transactions made on their Cards provided that the transaction took place not more than 3 months prior to the date of the request.
  4. General

    1. The Company shall be entitled to amend these Conditions of Use at any time by reasonable written notice to the Account Holder.
    2. The Company may assign or transfer this Agreement and any or all of its rights and liabilities under the Agreement by written notice to the Account Holder.
    3. Where the Account Holder consists of two or more persons "the Account Holder" in these Conditions of Use shall mean and include all such persons and each or any of them. All obligations on the part of such Account Holder shall be joint and several obligations of such persons.
    4. Each of the Account Holder and the Company warrants to the other that it shall comply with the provisions of the Data Protection Act 1998 (“the Act”) in so far as the Agreement relates to or involves the processing of Personal Data (as defined in the Act). The Account Holder warrants that it has obtained all necessary consent from Cardholders in relation to the processing of Personal Data in accordance with this Agreement.
    5. The Account Holder acknowledges and agrees that in entering into this Agreement, the Company (either itself or via the Scheme’s Agent) may collect certain Personal Data relating to the Account Holder and/or the Cardholder. This Personal Data may be used by the Company and/or the Scheme’s Agent for a number of purposes including without limitation processing the Account Holder’s Account and providing the Scheme and the Supplies to the Account Holder and the Card Holders; carrying out consumer and market research; dealing with requests and enquiries; maintaining records; sending the Account Holder and Cardholder’s information on products and services the Company thinks may be of interest to the Account Holder and/or Cardholder; fraud prevention purposes; assisting with police investigations and/or enquiries; and/or complying with statutory and regulatory obligations. For marketing purposes the company may share information on the account holder with organisations who are business partners of the company.
    6. The information provided by the Account Holder in the Agreement and accompanying documentation shall be held and used by the Company in compliance with the Data Protection Act 1998.The Company accepts no liability and gives no warranty, express or implied, whether arising by common law or statue in relation to any transaction by or Supplies supplied to the Account Holder by virtue of entering into the Agreement and/or the use of the Card.
    7. Save in relation to the Company’s liability for death or personal injury caused by its negligence or for fraudulent misrepresentation, which shall not be limited, the Company shall not be liable for loss whether arising from breach of contract, tort (including without limitation, negligence), statutory duty or otherwise, and whether direct or indirect, nor for any of the following: loss of profits, loss of revenue, loss of savings (anticipated or actual), loss of contract, loss of goodwill or loss of reputation, or any indirect or consequential loss or damage.
    8. Failure by the Company at any time to enforce any breach by the Account Holder of these Conditions of Use or the Agreement shall not be construed as a waiver by the Company of such Conditions of Use or Agreement and the Company shall be entitled to enforce such breach at any time.
    9. If any of these Conditions of Use or the Agreement shall be deemed void for any reason whatsoever, but would be valid if part of the wording were deleted any such conditions shall apply with such modifications as may be necessary to make it valid and effective.
    10. The Agreement shall be governed by the laws of England & Wales and shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Updated as of 1st November 2011

Venues

Special Note: Best Western act only as an agent in respect of all bookings taken and/or made on your behalf.

Best Western has negotiated standard terms and conditions that will apply to all bookings made at Best Western Hotels via Best Western’s Venues team. The following terms will govern both the venue in question and Best Western’s relationship with the ultimate user of the venue. We have tried to make these terms and conditions as clear as possible. The objectives of them are:

  • To provide parties with a better understanding of their contractual obligations.
  • To heighten awareness of the legal obligations of all parties when confirming a booking.

1. What are your obligations?

  • To accurately give us all the information we request at least 5 working days prior to the start of your event.
  • To sign the event confirmation within 5 working days of your receipt of it to confirm that you agree to the information detailed on it and to these terms and conditions. Failure to do so may result in space being released by us.
  • To advise the venue of any inaccuracies made on the event confirmation or any other document within 48 hours of receipt of it. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document in accordance with this clause.
  • To get agreement from the venue for any changes to the event confirmation following confirmation.

2. What if you have to cancel or make substantial changes?

  • You may alter delegate numbers by up to 10% up to 5 working days before the event. Changes of more than 10% may incur cancellation charges as detailed below in 2b. Delegate numbers charged will be those confirmed no later than 48 hours before the event or the minimum number agreed at the time of booking, or the actual number of delegates which attended the event, whichever is the higher.
  • For changes of more than 10%, the event may be re-located to suitable alternative space within the same venue as best fits the revised number. Alternatively an additional room charge or revised rates may be levied to reflect the value of the original room size allocated.
  • If you have to make changes to delegate numbers of more than 10% or cancel your event, you must let the venue know in writing as soon as you can. In the event that all or part of the affected space cannot be re-let and as long as we receive notice of your cancellation three months or more before your event, we will not charge any cancellation fee (unless you have paid a deposit, in which case we will retain your deposit). If we receive it after that, we will charge you our equivalent lost gross profit (65% of the ex VAT food and beverage sales and 90% of the ex VAT accommodation and room hire sales). - If we are able to re-let some or all of the affected space, then the charge will be reduced to take account of the space re-let.

3. What if the hotel has to make significant changes or cancel?

  • In the exceptional circumstances where the venue has to cancel or significantly change the arrangements for any reason, suitable alternative facilities will be provided or if this is not possible a full refund will be given.
  • The venue will not accept any claim for compensation, expenses, costs or losses incurred by the client as a result of the change or cancellation.

4. What are the payment terms?

  • Credit facilities must be pre-arranged, requested at the time of booking and are provided at the venue’s discretion.
  • Credit accounts must be paid within 30 days of date of invoice or interest will be charged at 2% above base rate per month or part-month thereafter.
  • We are very happy to pay agency commissions if your event is booked through a legitimate 3rd party agency, however we reserve the right to send the account to the end user only and not to any intermediaries.
  • Please note changes and errors occasionally occur. The venue reserves the right to correct errors in confirmed prices.
  • In some circumstances (such as, but not limited to large events, weddings, block bookings, prime time bookings) deposits or pre-payments may be required. Any such payments required will be requested at the time of booking and will be non-refundable.
  • All extras requested during the event will be charged to your account unless you instruct us in writing and in advance not to do so.

5. Does Force Majeure apply?

  • Except where otherwise expressly stated in these conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these conditions, ‘force majeure’ means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

6. What is the venue’s liability to me?

The venue will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from:

  • the fault of the person(s) affected or any member(s) of their party or
  • the fault of a third party not connected with the provision of the event which we could not have predicted or avoided or
  • an event or circumstance which the venue could not have predicted or avoided even after taking all reasonable care.

The venue excludes liability to the fullest extent permitted by law. In particular, we do not accept any liability for any loss of profit, economic loss or other indirect loss or for any loss suffered by any third party. In any event the liability of the venue shall not exceed the price payable by you. Where we are found liable for loss of or damage to luggage or personal possessions (including money), we are entitled to rely on the limitations of liability contained in the Paris Convention on the Liability of Hotel Keepers concerning the property of their guests.

Nothing in these terms excludes or limits any liability for death or personal injury caused by the negligence of the venue or its employees.

You are subject to the venue’s standard liabilities in relation to health, safety and security.

These terms do not affect any rights you may have under the Hotel Proprietors Act, where that Act applies.

7. What if I have a problem?

  • In the unlikely event that you or any member of your party have any reason to complain, you must immediately inform the venue. Any verbal notification must be put in writing and given to the venue as soon as possible. No liability can be accepted if you fail to notify the problem according to this procedure.
  • If you remain dissatisfied, you may write to Best Western Venues giving your booking reference and full details of your complaint. Please note however that Venues will not accept liability for the complaint, but will assist you in obtaining suitable responses from the venue.
  • Any disputed invoiced item must be raised in writing with the venue within 7 days of date of invoice. Disputed items will be dealt with separately from the remainder of the monies due which must still be paid when due.

8. What if I have delegates with any special requirements or needs?

If you have any special request, you must make this known at the time of booking. Although we will endeavour to meet the request, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.

If you or any member of your party has any medical problem or disability which may affect your event, please make this known before you confirm your booking. In any event, you must give full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

9. Is there anything else I need to be aware of?

  • Please obtain written permission from the venue in advance of your arrival if
    • you intend to bring electrical equipment to the venue (these must be PAT tested and certificated)
    • there is a safety risk associated with anything you want to bring to the venue
    • you wish to stick or attach anything to the walls, floors or the ceiling of any room in the venue.
    • you wish to consume wines, spirits or foods not supplied by the venue (additional charges may apply)
    • third-party agents or suppliers are to be utilised.
  • Best Western Venues reserve the right to refuse any request at their discretion.
  • Best Western Venues reserve the right to cancel bookings if they consider in their absolute discretion that it may be poor business practice to proceed with the booking
  • The venue reserves the right to object to the employment by you of any photographer, toastmaster, band, musician, entertainer or other person in connection with any event. It is your responsibility, where appropriate, to comply with all requirements of the Performing Rights Society in respect of any music played or musician employed. Noise limitations may apply at some venues.
  • The venue’s name/logo may be used in publicity only once a proof of the promotional material has been agreed directly with the venue.
  • The venue must comply with certain licensing and statutory regulations and requires you to fulfil their obligations in this respect.
  • Meeting rooms are available for the time shown on the event schedule. Additional charges may be made if that time is extended.
  • The bedroom accommodation is available from 14.00 on the day of arrival and must be vacated by 10.00 on the morning of departure, unless specific alternative arrangements have been agreed.
  • We are unable to guarantee that all of the facilities at the venue will be available for use during the event. The venue is unable to make refund or reduction in the charges if any facility is unavailable.
  • Adequate insurance is recommended. Details of the policy offered are available from the venue.
  • It is the policy of the venue not to discriminate on the grounds of race, colour, creed, sex, marital status, age, ethnic origin or disability. The client, it’s employees, guests and all sub-contractors engaged by, or on behalf of the client are expected to adhere to this policy and the venue may, without incurring any liability, remove from the venue any person offending against this policy.
  • You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the venue.
  • We both agree that the Law and local jurisdiction of the country in which the venue is situated will govern your contract and agree that any dispute, claim or other matter of any description which arises between us will be dealt with by the Courts of the relevant country.
  • For day delegate packaging flipcharts will be supplied by the Best Western Hotel up to a level that is deemed reasonable for the number of delegates.
  • Free use of an LCD projector is only available when booking a delegate rate or 24 hour delegate package. Only one LCD will be provided per booking, and will not be provided for syndicate rooms.
  • Unlimited fresh fruit is only available when booking a day delegate or 24 hour delegate package.
  • Unlimited tea, coffee & water are only available with a day delegate or 24 hour delegate package.
  • Unlimited fresh pastries or biscuits are only available with a day delegate or 24 hour delegate package.

10. Best Western Venues's Responsibilities

Best Western Venues act only as an agent in respect of all bookings taken and/or made on your behalf. Best Western Venues accept no liability in relation to any contract you enter into or for any hotel services or arrangements you purchase or for the acts or omissions of any venues or other supplier(s). For all arrangements, your contract will be with the supplier of the arrangements.

If you have any complaints concerning any services Best Western Venues provide, you must inform them straight away in writing and in any event within 28 days of the end of any arrangements booked through them. Best Western Venues regret they cannot accept any liability if they are not so notified.

Best Western Venues’s maximum liability to you if they are found to have been at fault in relation to any service they provide (as opposed to any service provided by any venue or other supplier for whom they are not responsible) is limited to the commission they have earned or are due to earn in relation to the booking in question. Best Western Venues do not exclude or limit any liability for death or personal injury which arises as a result of its negligence or that of its employees whilst acting in the course of their employment.

11. Brochure and Website accuracy

Please note, the information shown in our Venues brochure and on the Venues website may have changed by the time you come to book your arrangements. Regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements with us or your agent at the time of booking.

If you are booking accommodation for your meeting or 24hour delegate rates please see the booking conditions.

Small Meetings Online Booking Terms & Conditions

  • Bookings can be cancelled up to 48 hours prior to the event with no cancellation penalty.
  • Bookings cancelled within 48 hours of arrival will be charged 100% cancellation charges.
  • For cancellations or more information, please contact out Venues team at venues@bestwestern.co.uk or telephone 01904 695439.

Gift Card

  • The Best Western Travel Card is referred to herein as the 'Travel Card' or collectively as 'Travel Cards.'
  • The Travel Card is a stored value card and is fully transferable.
  • Travel Cards can contain either currencies or units.
  • Cards are issued in the form of a physical plastic card.
  • Travel Cards issued for consideration carry no expiration date.
  • In limited circumstances, Travel Cards provided as promotional awards or otherwise for promotional purposes may contain an expiration date.
  • Travel Cards are not replaceable if lost, stolen or destroyed. Travel Cards are not exchangeable for cash in part or other substitutions and no change will be given.
  • In the United States and Canada no more than $1,000 may be associated with any Travel Card in a 24-hour period. No individual or entity may purchase more than $10,000 in Travel Cards in a 24-hour period.
  • Travel Cards may not be used for third party services, pre-paid reservations made through third party online travel agencies, and/or third party concessions located at Best Western® branded hotels.
  • Advanced Purchase Rate reservations cannot be made with gift cards online. If you wish to book an APR rate please call 0844 387 6210.

Currency Loaded Travel Card

  • Currency loaded Travel Cards can be purchased at participating Best Western branded hotels worldwide, online at www.travelcard.bestwestern.com , through participating travel professionals, through Travel Card Customer Service, or approved retailers.
  • Currency loaded Travel Cards can be used toward Best Western hotel charges (any eligible service managed or operated by a Best Western branded hotel) and any applicable taxes. They may not be accepted at concessions located at a hotel not owned, operated or managed by that Best Western branded hotel.
  • For currency loaded Travel Cards there is no advance reservation required.
  • Currency loaded Travel Cards can be redeemed at all Best Western branded hotels worldwide.
  • If a Travel Card is loaded in a currency other than the local currency of the Best Western branded hotel, the Travel Card is still redeemable and the currency will be converted within the Best Western system.

Unit Loaded Travel Card

  • Unit Travel Cards can be purchased through authorized travel professionals only.
  • Unit Travel Cards hold units that can only be used toward room purchase plus related room or occupancy tax and breakfast (breakfast only applicable to hotels in Europe) at Best Western branded hotels (excluding incidentals, gratuities, VAT, GST and other taxes which may apply). Units apply to double occupancy (single occupancy unit levels are available in Europe). Additional charge per (adult) person is one unit.
  • For Unit Travel Cards, advance reservations based on AC/UC rate code are required (rooms subject to availability).
  • Call Travel Card Customer Service (see contact information below) to check procedures or visit www.travelcard.bestwestern.com to find out how many Units are needed to stay at your hotel(s) of choice.
  • Travel Cards loaded with special units may come under specific terms and conditions. In such cases those specific terms will be attached to the Travel Card.

Plastic Travel Cards

  • Plastic Travel Cards purchased via www.travelcard.bestwestern.com can be reloaded directly via the web site, by calling Travel Card Customer Service (see contact information below) or at participating Best Western branded hotels worldwide (excluding Europe).
  • Plastic Travel Cards ordered via www.travelcard.bestwestern.com or through Travel Card Customer Service, are available in any desired amount between EUR 25 and EUR 1,000 or equivalent in other currencies.
  • The purchaser is responsible for providing an accurate mailing address and email address. Delivery of a plastic Travel Card to an incorrect but deliverable address or a non-existent address as provided by the purchaser is the responsibility of the purchaser.

Purchasing a Travel Card via www.travelcard.bestwestern.com or Best Western Customer Service

  • If a purchaser uses a credit card (e.g., American Express, MasterCard, etc.) to purchase a Travel Card in a currency other than USD, such currency must be converted to USD and may be subject to a conversion fee. Fee(s) subject to prevailing conversion rates. Please check with your credit card provider for more information.
  • Fees for international credit card transactions may appear depending on services provided by purchaser's local bank. Please consult your credit card provider for specific details regarding applicable International fees.

Purchases via Travel Professionals and other channels

  • If a Travel Card is purchased or reloaded through a Travel Agent, reservations should be made exclusively by the Travel Agent or by the consumer contacting Best Western directly (see contact information below).
  • Travel Cards purchased through other distribution channels can only be reloaded by the issuing office.

Use of the Travel Card at a Best Western hotel

  • At time of check-in, guests must present their Travel Card and a personal credit card or other form of payment guarantee.
  • Best Western reserves the right to request a form of security deposit in advance for expenses not covered by the Travel Card. Travel Cards cannot be used as a form of advance deposit or guarantee for room reservations.
  • The value available on the card will be reduced by the total charges/units. It is the responsibility of the cardholder to keep track of the value of their Travel Card. Travel Card balances can be tracked online at www.travelcard.bestwestern.com . The balance may also be checked by calling Travel Card Customer Service (see contact information below).

Contact Information

  • 877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
  • 1 800 232885 within Australia
  • 0800 237 893 within New Zealand
  • Click here for a list of countries in South America
  • +66 2 656 1260 Asia and the Middle East
  • ++ 800 22 73 28 85 within Europe and most other countries, or call your local Best Western reservations office

Best Western Travel Cards ordered worldwide (except for Europe) are issued in Arizona, USA. The laws of the state of Arizona, USA, govern all terms and conditions of the Best Western Travel Cards issued in Arizona, USA. Best Western Travel Cards ordered in Europe are issued in Europe. For Travel Cards issued in Europe, the laws of Switzerland govern all terms and conditions. Each Travel Card is subject to the terms and conditions published at www.travelcard.bestwestern.com. Terms and conditions are subject to change without notice. Terms are void where prohibited by law. © 2012 Best Western International, Inc. All rights reserved.

Group Booking Conditions

BW Groups acts as an agent for bookings made on clients’ behalf.
BW Groups/Special Services accepts no liability for bookings entered into directly with hotels.

1. Group Cancellation:
Cancellation of the whole booking, to avoid incurring charges, written notification of cancellation must be received by the Best Western groups desk no later than 28 days prior to arrival. See also cl 6.3 below.

2. Provisional numbers:
Are required 28 days prior to arrival. Special agreement can be made with the hotel to hold an agreed number of additional rooms until the final numbers are received no later than 14 days prior to arrival. These additional rooms held will not be subject to cancellation charges if released no later than 14 days prior to arrival. Cancellation charges will, however, be payable in respect of all other rooms cancelled within 28 days of arrival.

3. Group Contract:
A group contract will be issued by the individual hotel(s) which must be signed and returned within 14 days of confirmation of the booking, the contract will reflect the group booking conditions

4. Final named rooming list
To be received no later than 14 days prior to arrival.

5. Credit:
It is at the discretion of the individual hotel if credit facilities are to be offered

6. Non credit cleared clients
6.1 Will be required to pay a deposit of 20% to the hotel no later than 42 days prior to arrival. This will be based on the full allocation of rooms held at that stage and on receipt of the hotel’s pro-forma invoice.
6.2 Balance of payment is due to the hotel based on final invoice no later than 7 clear working days(excludes bank holidays and weekends) prior to arrival. The hotel /BW reserve the right to cancel a reservation if payment is not received by the due date in which case cancellation charges as set out below will be payable.
6.3 Cancellation for non credit cleared clients: any deposit paid will be refunded in full if written notification of cancellation of the whole booking is received by the Best Western groups desk no later than 29 days prior to arrival.

7. Substantial changes and cancellation by client
7.1 A“substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
7.2 Any substantial change to or cancellation of a booking must be notified to the Best Western Group desk verbally and then in writing. Notice of cancellation or substantial change will only be effective on the working day that it is received in writing by the Best Western Groups Desk. A working day is any day Monday to Friday other than bank and public holidays in England.
7.3 For all cancellations and substantial changes notified within 28 days of arrival, the hotel is entitled to charge a fee of 100% of the full cost of the first night’s arrangements (including all meals based on the allocation held prior to cancellation) or, for non credit clients, retain the deposit paid if greater.
7.4 Where any change or cancellation changes the number of group members, the hotel will recalculate the cost of the arrangements and re-invoice you accordingly.

8. Substantial changes & cancellation by hotel:
8.1 Will be notified in writing via BW Groups/Special Services.
8.2 The hotel will offer the client alternative accommodation of equivalent or superior standard within reasonable proximity of the original hotel. When a suitable alternative is offered, no compensation or other claim will be paid in addition.
8.3 The hotel has the right to cancel any booking without liability in event of clients’ failure to make payment by the due date or the hotel or BW Groups/Special Services becoming aware of a deterioration in the clients’ financial situation or of any matter connected with the booking which may cause prejudice to the reputation of the hotel or Best Western.

9. Clients responsibility
9.1 Any special requirements must be notified as soon as possible, including any special dietary requirements. They are not guaranteed unless specifically confirmed by the hotel in writing.
9.2 Unless otherwise advised, the hotel has no plans for refurbishment but this situation may change.
9.3 The hotel has disabled access but if you have any disability related requirements, please advise the hotel directly as soon as possible.
9.4 Reference to any Best Western hotel in any published material must always be preceded by the Best Western legend.

10. Free place:
1 free per every 20 full paying passengers (based on final operated numbers) on same meal basis as group, based on single occupancy and limited to 2 places per group for driver and/or tour leader use only (one free place per 12 full paying passengers on Meal Stops, limited to 2 places per group)

11. Rates:
11.1 Group rates apply to a minimum of 12 full paying passengers. If numbers fall below 12, unless previously agreed, hotel has right to amend prices accordingly.
11.2 Rates are net and are inclusive of service and VAT at the current rate.
11.3 Dinner consists of a three course, three choice table d’hote menu with tea or coffee.

12. Porterage:
Based on 1 bag per person on arrival and departure, included in the price of the arrangement.

13. Children:
Maximum of 2 up to & including age of 15 stay free when sharing with 1 full paying adult on a room only basis, unless previously agreed. Any meals should be paid for as taken directly to the hotel.

14. Force Majeure:
Except where otherwise expressly stated in these conditions, neither Best Western nor the hotel will have any liability where the performance or prompt performance of our respective contractual obligations is prevented or affected by or you otherwise suffer any damage or loss of any description as a result of "force majeure". In these conditions, "force majeure" means any event which Best Western or the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Best Western/the hotel’s control.

15. Hotel’s Liability:
15.1 The hotel does not accept responsibility for loss of or damage to any items of value (including but not limited to cash, jewellery and electronic items such as laptops, cameras and phones) unless deposited with the reception desk for safe keeping.
15.2 The hotel is entitled to rely on the limitations of liability for lost or damaged property contained in the Hotel Proprietors’ Act 1956, a copy of which will be displayed in reception. Where applicable, the hotel’s maximum liability for lost or damaged property is limited to £50 per item and £100 per guest.

16. Check In/Out:
Check in to the hotel must be after 2.00pm on day of arrival and check- out before 11.00am on day of departure unless otherwise agreed by the Hotel.

17. Corkage:
No wines, spirits, food or beverage may be brought into the Hotel or grounds by you or on your behalf for consumption on the Hotel premises unless the prior consent of the Hotel has been obtained, for which a charge will be made.

18. Complaints:
18.1 In the event that you have any reason to complain, or suffer any kind of injury or illness whilst at the hotel you must immediately inform the hotel. Any verbal notification must be put in writing and given to the hotel as soon as possible. If you remain dissatisfied you must write to the hotel/BW within 28 days of the end of the arrangements giving your booking reference and full details of your complaint, illness or injury. No liability can be accepted if you fail to notify the complaint or claim entirely in accordance with this clause (this provision does not apply to any personal injury claim arising from the hotel’s negligence).
18.2 If you have any complaint concerning the service Best Western provides, you must inform us in writing within 7 days of the complaint arising. If you fail to do so, Best Western will have no liability.

19. Behaviour:
19.1 You accept responsibility for any damage or loss caused by any member of your group. Full payment for any such damage or loss must be paid direct at the time to the hotel.
19.2 The hotel is entitled to exclude or remove any guest who causes damage, danger or distress or otherwise behaves in an inappropriate manner.

20. Meal Stops:
20.1 Meal Stops are defined as: non accommodation bookings. Services supplied relate exclusively to dining only.
20.2 Update on numbers will be required 10 days prior to arrival. Final numbers must be advised 2 clear working days prior to arrival.
20.3 Cancellation deadline, for the whole booking without incurring charges is set at 10 days prior to arrival. A maximum of 3 places can be cancelled without incurring charges up to 2 clear working days prior to arrival.
20.4 A working day is any day which is not a Saturday, Sunday or public holiday in England, Scotland or Wales.

McDonald's Promotion

There is a limit of 1 discount voucher-prize redeemable per transaction. Discount voucher-prizes are not for use in conjunction with any other promotion, concession, discount or offer (including other price reductions such as ‘sales’) and discounts are valid against the full, pre-discounted and pre-postage and packing, retail price at the time of redemption. Discount voucher-prizes can only be redeemed once and can’t be applied retrospectively. The discount voucher-prize offer will become void (and any discount cancelled without opportunity to re-claim against another transaction) in the event following a discount voucher-prize redemption a winner then obtains a credit/refund for the transaction which, if in part only, would cause the transaction to cease to meet any minimum spend or other applicable requirement stated below.

20% off at Best Western Hotels discount voucher-prize provided by Best Western - Each voucher is for a 20% discount for the price of a booking of a minimum two nights for 2 sharing a twin or double room on a bed and breakfast or dinner, bed and breakfast basis at any participating GB Best Western hotel for a stay beginning on or after 1st June 2015 and ending on or before 10th September 2015. This discount is only available by calling 0800 9888 048 or by booking online at bestwestern.co.uk/mcd. Break must be booked by 31st August 2015. Discounted rates are based off each hotel’s Flexible Rate (being a rate plan which may fluctuate depending on the time of the year; Hotels review and may change their Flexible Rates on a daily basis). Discounted rates are subject to availability and may be limited depending on the hotel and may require a midweek or weekend stay. You must be 18 or older to make a booking and have an acceptable credit or debit card. Full payment must be made when booking. Prepayment is charged to the card the booking was made with between the time of booking and stay. Cancelled bookings will not be refunded, exchanged or transferred. Participation of hotels may vary – call 0800 9888 048 for details. Except as varied above, the booking terms and conditions in the 2015 Hotel Collection brochure and at bestwestern.co.uk/termsconditions, apply. Best Western Rewards points can be earned on a booking using this discount voucher-prize. Bookings won’t be eligible for Corporate Agent Commission.

Next Steps Once your prize claim has been received and verified, if the claim is for: A Weekend Break - the letter confirming verification which we send you (or your parent/legal guardian, if appropriate), will also notify you of the Best Western Central Reservations booking line phone number which you (or your parent/legal guardian, if appropriate) must ring and the date by which you must do so, together with the relevant PB or MC number which you are to quote. Failure to make contact as described to confirm your allocated break, will cause your prize claim to lapse and your related Sticker(s) to become void. You must do everything else necessary to complete your booking arrangements by no later than 31 December 2015, failing which your prize claim will lapse and related Sticker(s) become void.

To Redeem Discount Voucher: 20% Discount at Best Western Hotels - Call 0800 9888 048or go to bestwestern.co.uk/mcd and, in either case, provide the 7 character-long prize code from your discount voucher-prize Sticker, register and complete your booking by no later than 31st August 2015 for a stay ending no later than 10th September 2015. In each case, in order to complete your transaction, you will need your discount voucher-prize Sticker and a valid debit or credit card.