Contact Us

To help us deal with your enquiry as quickly as possible please choose one of the following categories.

Make a booking

Hotel reservations

Group reservations

Meetings and venues

For fantastic one or more night stays for up to 11 people at an independently owned Best Western property in Great Britain.

For a group excursion for 12 or more adults travelling in Great Britain.

For a business event or conference at one of our excellent locations around Great Britain.

Group bookings
Meeting bookings

Book online
0800 393130

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
0844 387 6400*

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
0844 387 62 40*

*Calls cost 7p pm plus your company's access charge


If you wish to cancel or amend an existing reservation made via Best Western, please use the below contact number.

Cancel/Amend Existing Booking

0800 393130 (Freephone)

Cancel or Amend

Best Western Rewards

If you are a Rewards Member wishing to make a booking at any Best Western Hotel Worldwide, please contact us on our dedicated Rewards line – 0800 393130 (Freephone).

If you are a Rewards Member with a general query on your account, please contact us on: 0800 0420 338 (Freephone) or by email:

For more information on Best Western Rewards, our free loyalty club, please find the below link to our FAQ.

View our frequently asked questions

Best Western Rewards

Customer Services - Feedback

Great Britain

If you would like to provide feedback regarding a reservation or a stay at a Best Western Hotel in Great Britain please contact our Customer Services Team.


If you would like to provide feedback regarding a reservation or stay at a Best Western Hotel outside of Great Britain please contact our International Customer Care Team.

8:30am-5:30pm: Mon- Fri: GMT
01904 809202 (local rate)
Contact us via email

0800 39 31 30 (Freephone)


General Questions, Queries or Enquiries

Billing Enquiries

If you require a payment or VAT receipt from your stay, please contact the hotel directly.

Facilities Enquiries

If you require details of the facilities a specific hotel offers, you can find this on the hotels individual information page by using the ‘Search Hotel’ link below.


Wedding Enquiries

All wedding enquiries are taken locally at each hotel. Many of our hotels have dedicated Wedding planners who will help take the stress out of planning your big day. Please contact the relevant hotel directly.

Voucher Deals

As all Best Western Hotels are privately and individually owned, they can decide to sign up to specific voucher deals with third party companies, such as ‘Buy a Gift’, ‘Wowcher’ and ‘Red Letter Days’. These stays would need to be booked either with the hotel directly or with the specific company the voucher was purchased through.

Lost Property

Please contact the individual hotel directlyfor any lost property enquiries.

Meal Bookings

If you would like to pre-book a table for dinner or afternoon tea, whether you have a bedroom reservation or not, please contact the hotel directly to do so.

Business Development

You can contact our Business Development team 8.30am - 5.30pm: Mon - Fri GTM.

Call: 0844 387 6650*

Find out more about Best Western Business

Media Enquiries

If you have a question about our brand or one of our independently owned hotels, we are happy to help. Please visit our media centre for full contact details.

Best Western Media Centre

Hotel Development

To contact us about becoming a Best Western Hotel please visit our hotel development page.

Best Western Hotel Development

Head Office

Best Western Hotels Great Britain
Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP

General Enquiries: 01904 695400

Hotel Reservations

0800 393130

Your personal data
We'll always treat your personal details with the utmost care, using them to provide you with the service that you have requested. Your data may also be used for analysis purposes.
We will only share your data with Best Western suppliers working on our behalf.

For further details on how your data is used and stored please see our privacy policy.