Contact Us

We value your feedback and take any complaints seriously. Our goal is to provide a pleasant and comfortable stay for all our guests at our hotels, so your honesty is especially helpful and helps us improve our service.

If you're currently staying at a Best Western Hotel, please contact the hotel team for assistance. 

To raise a complaint or concern or provide feedback after your stay, please fill out the BW Great Britain Feedback form with details like the date, hotel name, and any staff members who may be involved. Our Customer Experience Team will ensure your feedback is investigated and responded to promptly.

Best Western GB – important note about cancellation policies

Given the impact that the coronavirus situation has had on people’s travel patterns, we have encouraged our hotels in GB to exercise flexibility with regards to adherence to booking cancellation policies.  However, it is important to note that Best Western GB is a collection of independently owned and operated hotels, and each hotel will be the decision maker in this regards.   Any guest wishing to cancel or move a booking should contact the hotel directly.

Make a booking

Hotel reservations

For fantastic one or more night stays for up to 11 people at an independently owned Best Western property in Great Britain.


Book online
0800 393130

Group reservations

For a group excursion for 12 or more adults travelling in Great Britain.

Group bookings

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
01904 809206

Meetings and venues

For a business event or conference at one of our excellent locations around Great Britain.

Meeting bookings

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
01904 809205


If you wish to cancel or amend an existing reservation made via Best Western, please use the below contact number.

Cancel/Amend Existing Booking

0800 393130 (Freephone)

Cancel or Amend

Best Western Rewards

If you are a Rewards Member wishing to make a booking at any Best Western Hotel Worldwide, please contact us on our dedicated Rewards line – 0800 393130 (Freephone).

If you are a Rewards Member with a general query on your account, please contact us on: 0800 393130 (Freephone) or by email: [email protected]

For more information on Best Western Rewards, our free loyalty club, please find the below link to our FAQ.

View our frequently asked questions

Best Western Rewards

Head Office

Best Western Hotels Great Britain
Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP

General Enquiries: 01904 695400

Your personal data
We'll always treat your personal details with the utmost care, using them to provide you with the service that you have requested. Your data may also be used for analysis purposes.
We will only share your data with Best Western suppliers working on our behalf.

For further details on how your data is used and stored please see our privacy policy.