Best Western GB – important note about cancellation policies

Given the impact that the coronavirus situation has had on people’s travel patterns, we have encouraged our hotels in GB to exercise flexibility with regards to adherence to booking cancellation policies.  However, it is important to note that Best Western GB is a collection of independently owned and operated hotels, and each hotel will be the decision maker in this regards.   Any guest wishing to cancel or move a booking should contact the hotel directly.

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To help us deal with your enquiry as quickly as possible please choose one of the following categories.

Make a booking

Hotel reservations

Group reservations

Meetings and venues

For fantastic one or more night stays for up to 11 people at an independently owned Best Western property in Great Britain.

For a group excursion for 12 or more adults travelling in Great Britain.

For a business event or conference at one of our excellent locations around Great Britain.

hotel-reservations
Group bookings
Meeting bookings

Book online
0800 393130
(Freephone)

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
groups@bestwestern.co.uk
0844 387 6400*

England, Scotland & Wales
8:30am-5:30pm: Mon- Fri: GMT
venues@bestwestern.co.uk
0844 387 62 40*

*Calls cost 7p pm plus your company's access charge

AMENDING OR CANCELLING AN EXISTING BOOKING

If you wish to cancel or amend an existing reservation made via Best Western, please use the below contact number.

Cancel/Amend Existing Booking

0800 393130 (Freephone)


Cancel or Amend

Best Western Rewards

If you are a Rewards Member wishing to make a booking at any Best Western Hotel Worldwide, please contact us on our dedicated Rewards line – 0800 393130 (Freephone).

If you are a Rewards Member with a general query on your account, please contact us on: 0800 0420 338 (Freephone) or by email: bwr.service@bestwestern.com

For more information on Best Western Rewards, our free loyalty club, please find the below link to our FAQ.

View our frequently asked questions

Best Western Rewards

Customer Services - Feedback

Best Western Hotels GB is a membership organisation made up of independently owned and managed hotels across Great Britain.

If you are currently in house at one of our hotels, please raise any queries regarding your stay directly with the hotel team so they are able to assist you during your stay.

You may find the answer to your question within our FAQ here

Great Britain

If you would like to provide feedback regarding a Best Western Hotel in Great Britain please contact our Customer Services Team.

International

If you would like to provide feedback regarding a reservation or stay at a Best Western Hotel outside of Great Britain please contact our International Customer Care Team.

0800 39 31 30 (Freephone)
customerservice@bwhhotelgroup.com

gb-customer-services

General Questions, Queries or Enquiries

How do I cancel my reservation?

To cancel or amend your booking, please contact our Reservation’s Team on: 0800 393130 or the hotel directly.

Will I be charged if I forget to cancel my room reservation?

Yes. Reservations must be cancelled in accordance with the cancellation policy outlined on the rate you have booked, this is clearly displayed at the time of booking and on your confirmation. Please familiarise yourself with this to avoid any unnecessary charges.

I am not happy with my stay can I get a refund?

As collection of independently owned and operated hotels, Best Western Hotels take no payments for bookings and are unable to make financial decisions on a hotels behalf. Any refund requests are at the discretion of the hotel

How do I obtain an invoice?

As all payment’s are processed by the individual hotel, please contact them directly for any billing enquiries.

I have a voucher; how do I redeem this.

As all Best Western Hotels are privately and individually owned, they can decide to sign up to specific voucher deals with third party companies, such as ‘Buy a Gift’, ‘Wowcher’, ‘Groupon’ and ‘Red Letter Days’. These stays would need to be booked either with the hotel directly or with the specific company the voucher was purchased through.

If you have a Gifted Voucher purchased through the Best Western website, unfortunately the vouchers cannot be used to make your booking online, a credit card must be provided as a guarantee. Please present your voucher on check in at your hotel and they will redeem the value towards your stay.

Billing Enquiries

If you require a payment or VAT receipt from your stay, please contact the hotel directly.

Facilities Enquiries

If you require details of the facilities a specific hotel offers, you can find this on the hotels individual information page by using our ‘Search Hotel’ function.

Wedding Enquiries

All wedding enquiries are taken locally at each hotel. Many of our hotels have dedicated Wedding planners who will help take the stress out of planning your big day. Please contact the relevant hotel directly.

Voucher Deals

As all Best Western Hotels are privately and individually owned, they can decide to sign up to specific voucher deals with third party companies, such as ‘Buy a Gift’, ‘Wowcher’ and ‘Red Letter Days’. These stays would need to be booked either with the hotel directly or with the specific company the voucher was purchased through.

Lost Property

Please contact the individual hotel directlyfor any lost property enquiries.

Meal Bookings

If you would like to pre-book a table for dinner or afternoon tea, whether you have a bedroom reservation or not, please contact the hotel directly to do so.

Business Development

You can contact our Business Development team 8.30am - 5.30pm: Mon - Fri GTM.

Email: businessdevelopment@bestwestern.co.uk
Call: 0844 387 6650*

Find out more about Best Western Business

Media Enquiries

If you have a question about our brand or one of our independently owned hotels, we are happy to help. Please visit our media centre for full contact details.

Best Western Media Centre

Hotel Development

To contact us about becoming a Best Western Hotel please visit our hotel development page.

Best Western Hotel Development

Head Office

Best Western Hotels Great Britain
Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP

General Enquiries: 01904 695400

Hotel Reservations

0800 393130
(Freephone)


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For further details on how your data is used and stored please see our privacy policy.