Our award winning staff are here to help!

We know your time is precious and how important it is to get friendly and reliable service. So you’ll be pleased to hear that we are recognised as one of the top 10 contact centres for customer service.

Call our friendly team with bags of personality - we love what we do and so will you! 

Need To Know Numbers


Hotel Reservations
8am-8pm Mon-Fri
9am-6pm Sat-Sun
Local Rate - 08445 76 76 76


Cancel/Amend Existing Booking
8am-8pm Mon-Fri
9am-6pm Sat-Sun
01904 695439
Overseas Reservations 
24 Hour Freephone Service
0800 393 130 (freephone)


Best Western Rewards 
8am-6pm: Mon- Fri: GMT 

0800 0420338 (Land line) 
0333 0038773 (Mobile)


We’re big on groups. With over 270 individually owned and managed hotels in Great Britain, we can welcome you all with open arms. 

Group reservations 
8:30am-5:30pm: Mon- Fri: GMT 
Local Rate - 0844 387 6400

Meetings and Venues 
8:30am-5:30pm: Mon- Fri: GMT 
Local Rate - 0844 387 62 40


Customer Services
8am-8pm Mon- Fri: GMT
9am-6pm Sat: GMT
01904 695482


International Customer Services

Customer Services 
24 Hour Freephone Service 

Media Enquiries

If you have a question about our brand or one of our independently owned hotels, we are happy to help. Please contact our PR Manager on 01904 695441 or for urgent enquiries outside these hours please phone 07557 435569.

Head Office

01904 695 400

(9am-5pm: Mon- Fri: GMT) 

Best Western Hotels Great Britain

Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP

Web Communications - Emails, Live Chat, Contact Me Form
8am-8pm Mon- Fri: GMT
9am-6pm Sat: GMT

01904 695482