The Sea Hotel, Sure Hotel Collection by Best Western

I will start by saying the hotel has the most prime location. The beach is absolutely stunning. After that I am afraid to say, there is not one single positive. There were 10 members of my family on this trip staying at the hotel. All on the 2nd floor I arrived on Friday 24th June. The weather was beautiful. Glorious sunshine. So as I am going up the stairs to my room. It is getting hotter and hotter. But as I enter my room. I can only describe it as a sauna. The temperature there was horrific. Because the radiators WERE ON! No way of turning these off either. Why are the radiators on at the end of June!? I closed the blinds and opened the windows to try and cool it down. I then went out to meet other members of my family who live in the area. We went to Bar 52 (in the Hotel) where there was no white wine…….. on a Friday night?! Considering there was a wedding the next day, that's crazy!? The first night sleeping was literally unbearable. As a woman on her own I was not going to walk the streets on my own. I found out in the morning that my Uncle and Aunty went out at 2am to get cool. Only to find the doors out of the building are locked!! And had to find security to unlock them! Surely this is not legal and a fire risk? Our family all said they had a shocking night's sleep. When I spoke to the lady at reception. I believe her name was Karly? She said the building was in Summer Mode! I certainly don’t have radiators on in my house in the summer!? As I am getting ready to spend the day with my family I actually look at the room and my goodness. I’ve seen teenagers' rooms that were cleaner. Please be aware your cleaners have not one ounce of pride in their job. As I was up in South Shields for a party. Saturday afternoon I am getting ready. Go to have a shower. NO HOT WATER. You can’t make this up. Radiators are still burning hot. But no hot water. The second night's sleep was just as bad as the first, if not slightly worse! This was my first and 100% my last time staying in a Best Western. I paid £180 for 2nights. I’ve paid a lot less for 2 nights in a premier inn. Where the rooms have been perfect. Staff have been accommodating. less

Stayed here for fun as we were having a day out in South Shields... Nice and cheap with spacious room, TV and large comfy bed... Hotel could do with a bit of an update but overall clean and tidy with pleasant staff... Room was stifling hot and hard work sleeping even with window open but not a bad place to stay if in Shields.... Right on the beach. less

My friend and I had a fantastic afternoon tea at the Sea Hotel South Shields today. The sandwiches were so fresh with a variety of fillings. Tasty cheese and fruit scone and a great selection of cakes. Extremely good value. Very friendly staff. Highly recommended. Will return. less

….perfect entertainment for children due half term. The entertainers were great, kept the children fully entertained with dancing, singing, balloons, colouring in with a packed lunch supplied. Coffee and tea were supplied for adults but the coffee was to be honest, horrible! Still it was for the children and ours totally enjoyed it. less

From check in to checking out experienced first class service from the lovely staff at this hotel, Big thank you to the staff at breakfast. Exceptional service and delicious breakfast. Room was amazing with lovely views of south park . Spotless and spacious. Hope to return soon. Location is fantastic. Grandkids really enjoyed their stay and are already pestering me to take them again. Thank you for a lovely stay. less