Avoid, Avoid, Avoid
At all cost, if only we had taken notice of the bad reviews, Hubby booked 3 nights for my special birthday with our little yorkie, we know southshelds well and he chose this hote... more
Avoid, Avoid, Avoid
At all cost, if only we had taken notice of the bad reviews, Hubby booked 3 nights for my special birthday with our little yorkie, we know southshelds well and he chose this hotel because it's on the front, he booked through the hotel weeks before and specifically asked for a sea view and not to put us in a Disabled room, Where did we get put, in a dirty glass Annex in the car park at the back of the hotel, on opening the Annex door the heat hit us plus the dirty carpets and window sill full of flies, the room was dark , no window's inside, very claustrophobic. I opened the bathroom door that was enormous, dirty and needed painting, the bathroom was designed for the disabled, the cleaner, ( that's a laugh) the person who was supposed to clean had left a dirty filthy plastic shower mat over the radiator, the toilet seat was stained with urine, in the bedroom the walls had splashes on where folk had made a coffee, also the back of the TV remote was missing and didn't work, on the wall near the ceiling was a large dead spider with its very large web. Hubby complained at reception and requested another room to be told they were full and offered us our money back. the Duty manager a woman with a black ponytail hid in the office and didn't have the decency to come out and face us with either a solution or an apology. While Hubby was getting our money refunded, I clocked the duty manager come out to the car park where I challenged her ,her reply was ,,I will not be shouted at in a car park, so I offered to go back into the hotel and do it, her reply was, ur getting ur money back arnť ur.
So if you Disabled or go with a dog, the filthy Annex is all your worth. less