Lake districts most luxurious hotel!! Massive overstatement. Spa!! What Spa?
We stopped for two nights on 12th and 13th November 2021. One night was bought as a Christmas present from the kids with "Smartbox Spa escapes" and one night we paid for ourselves (£172.00 a night) to make a longer break of it.
Ok, as always I will start off with the good..
This is a lovely clean hotel with very pleasant staff who made us very welcome. The room was big with a massive bed and all mod con's.. The room was well decorated and very clean. The bathroom was nice and modern with a really good shower.. The breakfast was great, all you could wish for and cooked to perfection.
Ok now for the bad..
This is advertised as a spa hotel,..It's not, It has a small swimming pool a 5 seat steam room and a jacuzzi that doesn't work.. Due to covid!!
In the Smartbox booklet it states "a bouquet of flowers and a bottle of champagne on arrival" we got neither.. No explanation as to why..
We did not eat in the restaurant it was a little expensive and the dining room had little to no atmosphere, Piped music and no guests. Staff still in Covid PPE..
Better hotels can be found at cheaper prices..
Is it a bad hotel? No.
Is it a luxurious spa hotel? No.
is it value for money? No
Overall disappointed but not disastrous. less