Not worth the money
22/11/2018 linasee, Greater Manchester, United Kingdom
Not worth the £68 that I paid. The room heater didn’t work, it is the middle of winter. When asked for someone to fix it, the reply was “they are busy, will come when they are free”. Was not even give... more
Not worth the £68 that I paid. The room heater didn’t work, it is the middle of winter. When asked for someone to fix it, the reply was “they are busy, will come when they are free”. Was not even given an option to switch rooms at the time. I had one night to explore Sheffield, instead I spent it waiting in a freezing room for my heater to be fixed. When they didn’t show up by 9pm, I asked to switch rooms. The second room they gave me, the pull out couch was slept in, and the entrance light was not working. My alternative option was “ to wait till the next reception personnel comes on shift to deal with it”. The restaurant heater was not working too. Moving from one cold room to another. Didn’t get much sleep for my 8 am appointment due to noise. Breakfast was decent though. Overall poor experience, not worth the money, does not live up to reviews. less
GoPlaces724423, Manager at Sheffield Metropolitan Hotel, Sure Hotel Collection, responded to this review
Thank you for taking the time to leave the Sheffield Metropolitan a review and for your feedback.
It is very disappointing to read the problems you had during your stay with us; and I apologise they were not dealt with promptly enough. I will discuss all points raised with the team and aim to resolve them to prevent other guest having the same experience.
Thank you once again from all of the team and we hope to see you again.