Rossett Hall Hotel, BW Signature Collection

We stayed at the Rossett Hall at both ends of our Mini break. Different rooms ,very clean ,nice comfy beds. free wi fi. plenty of car park space . Staff friendly. However the sunday evening meal was clearly the left over food from the sunday lunch menu. Roast potatoes were soaked in grease and hard. Roasted veg turned up at the corners. Roast beef very fatty. spoke to waiter who apologised and said i will tell chief. On our return visit evening meal still not good ,fish and chips once again chips were from lunch time. Breakfast good. less

Nice place but dated but this helps to the charm of the place. Our room was large and clean but again dated but a large comfy bed and all the staff including the cleaners were friendly. Drinks expensive. Didn't have food so can't comment. Free ample parking. WiFi non existant and no phone service at all. Overall enjoyable and quiet with a small village 5min walk away. less

A traditional Hotel with lovely surrounding gardens. Would be great for a wedding or birthday party. Its only downside is no pool or gym, but maybe thats not for this hotel? Exceptionally good value for money. Rooms and bedding, clean comfortable and fresh with corporate décor. Bathroom needed a little updating but adequate. less

My husband and I stayed here with our 4 month old son mid-September 2020 for my birthday for 3 nights. The hotel is very pretty (mix of old and new buildings) and has plenty of facilities. Indoor and outdoor seating areas and a restaurant. We were made to book a family room with an additional bed through booking.com, eventhough this wasn't strictly necessary since our son sleeps in his portable bedside cot. Our room was very nicely designed and very clean. The bed was comfortable enough, if on the firm side and with a spring mattress. It had a nice headboard that allowed me to prop myself up fairly comfortably for night feeds. The cushions were a little too firm for my personal taste. Otherwise the room had most of the modcons that one expects at this price point, including an iron and a fan. It was a good thing a fan had been provided, as the room itself was very hot and had no air conditioning, leading to a restless night on my birthday. The window could be cracked open, but was on a restrictor. The radiator in the bedroom itself was switched off. However the radiator in the bathroom was on full-blast and turned the room into a sauna. We attempted to turn off the radiator but the valves were too hot to touch. I enquired about switching off the heating in our room. Obviously too subtely since I was dismissed by reception, with a curt statement that guests can switch off the radiators by themselves. My husband requested help the next day. This time our request was met. However initially only one of the two valves was switched off. Even once all the radiators were turned off, the room remained uncomfortably warm (to be fair it had been a hot day), so we kept the fan running all night. The bathroom again was very nicely designed and very modern. But the shower pressure was mediocre at best. Which was odd since the tap was very strong. The second morning (my birthday) the shower was cold, which was sort off tolerable because the room itself was so hot. We had dinner at Oscar's the first night. The portions were very generous, the food tasty, if a little salty.  We had breakfast at the nearby Hideout the first two mornings and at the hotel the third morning. I had actually requested to include breakfast for one morning during the booking process, got an email confirmation but found out during check-in that breakfast hadn't been included after all. Breakfast is pretty expensive at this hotel. It's buffet style with plenty of choice. The food itself is tasty. But the coffee and tea is really unpleasant. The staff were overall very kind and helpful, especially so in the restaurant. COVID MEASURES: We visited the hotel during the pandemic and generally felt safe. Masks weren't mandarory for guests in the interior communal areas, perhaps because the hotel is located in Wales. We did wear ours anyway. The receptionist was behind a plastic window and wore a face cover. When we first entered the room the door had a sticker across it's opening, stating the room was covid safe. I am not entirely sure how necessary this is. The rooms were cleaned everyday. This is unusual since most hotels opt to clean the rooms only before and after your stay. It might be a good idea to give guests the choice. But the cleaner did wear a mask and gloves. During breakfast a staff member plates up the food for you from the buffet. The poor lad was run off his feet, since he initially was the only member of staff taking care of guests. We therefore had to wait a while for our food, but within an acceptable range of time given the situation. Guests weren't served in order of arrival. And some guests took it upon themselves to go up to the buffet for seconds. Laughing and talking out loud, near the food, rendering the system pretty useless. In fact it would be better if the food was not kept out in the open in an internal room filled with guests that aren't wearing masks. Or at least behind a sheet of glass / plastic. We also noticed that the same member of staff was in charge of serving and cleaning up the used cutlery and plates. Not particularly hiegenic in the current climate. Management should consider employing more staff in the morning. less

After an absolute nightmare with another property prior, we checked into Rossett Hall at the last minute. Unfortunately they only had a twin room as we literally booked online as we arrived, and were so glad that we did. The room was absolutely spotless, they have tape sealing the door to advise that it's been cleaned and sanitized etc. It looked to be newly decorated too so was lovely and clean and smelt fresh :) As soon as we walked in, I cried happy tears (If my previous review hasn't been taken down already please check that out so that you can appreciate how scared and sad we had been half an hour prior to finding this gem!) The hotel staff were so so lovely, and friendly and helped with our arrangements to travel into Chester. The girls and chap in the dining room were so friendly too and had face masks/shields on and nothing was too much trouble. Breakfast was lovely and lots of variety. Didn't have an evening meal there or drink in the bar so can't comment on that. Spotlessly clean throughout, and would 100% stay here again. The corridors are quiet and we weren't disturbed by anyone milling around. TV worked great, hospitality tray was great, view was great, beds were super comfy and we had an overall wonderful stay. Slightest, and I mean the slightest bug bear was that the shower didn't have too much pressure, but it didn't stop us from enjoying every second here. Thank you for making me smile again for my treat weekend off my fiance (I have been shielding since March and hadn't left the house until this weekend) You put my mind at rest that some hotels are actually doing what they advertise to keep us all safe, and for that, I thank you from the bottom of my heart. Cannot wait to return, thank you x less