Rose and Crown Hotel, Sure Hotel Collection by Best Western

I was pleasantly surprised at the size of the room (106) however, once I stepped further into the room, the smaller problems were revealed. To start there were tiny black hairs on the bed, along with black marks on the bed sheets. There were also black smears across the decorative pillow. We were lucky to be given a fan due to hot weather, but we had to unplug the kettle, tv and lamp so that we could plug in our phones and fan due to there being no spare plugs. Please note these plugs were not close to the bed either. I brushed the hairs off and got myself sorted feeling hopefully to make the best of the situation, but this only went downhill. The mattress was broken. It was flat as a pancake. I will admit the cushions were lovely and soft, but that was probably the only positive about the bed. When we mentioned the broken mattress to the staff they said all they could offer was a free drink. Overall, we didn’t spend much time in the room so it was sufficient for the two nights we stayed. it was also a very convenient location. However, we have come away with sore back from the broken mattress. The rose and crown has such potential but I would not be willing to spend more money there until they had some major upgrades. less

This hotel is in serious need of a refurbishment. The room furniture looked at least 20 years old and the mattress was extremely uncomfortable and squashed to nothing wherever you lay on it. Our bedroom window was fused closed with multiple layers of paint and the bathroom window only stayed open when I propped it up with toilet rolls. The water pressure was non-existent so even getting a drink of water was hard, let alone the shower which dribbled out. I was contemplating scoring this hotel Terrible, but the staff saved it, as they were pleasant each time we spoke to them. There was also a good supply of tea/coffee in the room. less

Very disappointed with our stay at the Rose and Crown. First time we've stayed in a Best Western and if this is the usual standard it will certainly be the last! This hotel is very old (which isn't a problem), but definitely needs some TLC and money spent on it to survive. The toilet was dirty (see photo), honestly, if there had been a loo brush in the bathroom I'd of done it myself! Plus the flush handle was coming off the wall. And there was chewing gum on one wall.... yes it's out of reach, but get a ladder and remove it! Beds aren't that comfy (please take note from a Premier Inn bed). Rooms are very hot and windows are wobbly when you try to open them. The hallway has pigeon feathers littered through it (see photo). They keep the fire escape open and the feathers blow in from outside off the roof where the pigeons roost. Also....quite randomly, when we came back quite late from the wedding reception we'd been to, there was a young lad (late teens?) on Reception, in a track suit and running the bar - which, bless him, he did struggle with! No idea if he worked there or not who knows! less

Nice and friendly with free parking rooms are quiet and peaceful, location is perfect for where I was going, The prices are top end and the same as what you get at other hotels that are more modern and provide the little extras, I think if the rooms were updated and the little extras like hairdryer ect in the rooms then the price asked would be more worth it, still yet to try the breakfast but friends have said it’s good. less

Its a good location and handy parking. But we paid £144 for a twin room and breakfast, the rooms were in a block out the back of the hotel, very dated, very uncomfortable mattress, certainly overpriced for what you get. Breakfast was ok, and the staff were generally good too. less