Will not attend again
We arrived at the hotel and looked beautiful from the outside but after we walked in that’s when the problems started. The room was shabby and the floor was uneven and there was not hot water! when we... more
We arrived at the hotel and looked beautiful from the outside but after we walked in that’s when the problems started. The room was shabby and the floor was uneven and there was not hot water! when we went to complain they said we are in the old part of the hotel so had to deal with it so had to have a freezing cold shower. The bed was tiny and was very uncomfortable and to make things worse we got no sleep as all we could hear was banging about. The meal at night was OK but the breakfast was pretty bad. The quality of food was low and items were not labelled up correctly. When we went to check out and was not asked if we had a good stay or asked for feedback if i was asked i would have complained but i don’t think they would have cared. Wasted a lot of money for a night of no sleep , will never go to a best western ever again. less
Roger Thorpe, Owner at Rogerthorpe Manor Hotel, responded to this review
Thank you so much for your feedback, I am delighted that we have resolved this issue for you and you have booked to return for an overnight stay with us.
As discussed in your email response we are extremely sorry to hear your stay with us was not up to your expectations and can only apologise for this.
We look forward to seeing you and your family soon.
Customer Service Manager
Rogerthorpe Manor Hotel