Was looking forward to a relaxing night away at Quy Mill. Hotel is very well situated for access to Cambridge city centre, Anglesey Abbey and Milton country park and Newmarket Racecourse.
On entering the hotel, the front entrance was untidy and carpet needed a good hoover. We waited at the reception desk to check in and was given our room key. The room was traditionally decorated and overlooked the stream, however there were several stains on the carpet and the bath, panel and toilet was unclean, which was disappointing given the price of the room... £162 a night.
We decided to have a browse around the spa area, which seemed busy and there was a lack of places to sit around the pool as these were reserved with towels. We decided against using these facilities. The gym had a good array of equipment for use. Following this we decided to visit the bar area for a drink and a bite to eat. The bar area appeared tired and in need of some life, somewhat reminded me of a residential home, with no character or flowers on display. We ordered two coffees and some sweet potato wedges. The coffees arrived in minute cups, especially as one was a latte and was luke warm. We reported this to a waitress, when one became available and the cold coffee was resolved, although the coffee cups were described as ‘standard’, for almost £4 per cup, you got two sips at most. This was followed by sweet potato wedges, in a little frying tray. We had to ask for a plate...and sauce which seemed like a lot of hassle to the waitress.
Bed was comfortable and tea and coffee facilities in the room were appreciated. The following morning we arrived at the breakfast area, to find a very flustered waitress who told us on several occasions ‘she would be with us but she was very busy and wasn’t sure if she had a table’. After some time we were seated, and on route shown ‘the continental area’, although the table was not fully set and we were shouted across to ask if we would like tea or coffee... which was far from a relaxing dining experience. The chairs were heavily stained and the table sticky. The waitress, who appeared miserable
ushered a young man to our table to take our order. We questioned him to write the order down but he ensured us of ‘his brilliant memory’, although this later appeared to be anything but brilliant... as our orders were completely wrong. Regardless of the order, you really don’t get much breakfast for your money here and the look on the main waitresses face, it was safe to say we wouldn’t risk making a complaint.
We were keen to make a swift exit after breakfast and on check out, we weren’t even questioned ‘how was your stay?’.
It’s a real shame that this was our experience at this hotel, as paying a premium rate to stay in a sought after city, our expectations were far from met. I wouldn’t recommend staying here, you would be better off spending your money at a budget hotel, in the city, as you’ll probably receive better service. less