Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Stayed one night and eat in the restaurant, So what was it like???? Check in was ok if your a robot as the information was very fast and not personal at all, just because the receptionist had said it so many times before there do not need to forget the customer has not heard it before. Went to the bar for a drink, there had know knowledge of gins in stock so we had to give advice and explain the right tonic with the right gin. Lunch food very good had sandwich which is not cheap, but is a meal so completely fine and worth the money. The Restaurant is not n the cheap side either your looking around £100 for two people. This also is fine as the food choice is good, presentation excellent, quality taste all very good and high end. Could not fault the meal in any way. Breakfast in the morning had a good range and well presented yet again all very good. so the big question would i go back and pay over £250 for one night with evening Meal and Breakfast? the answer yes, i never mind pay more if its good and it was a very deserved 4 star, only thing that knocked it down from a 5 was the staff training could be improved. Chef fantastic, place brilliant, room excellent. less

If you have enough money to spend on Spa treatments then this is probably fine.,Expensive restaurant and although bar meals were apparently available, the menu was impossible to find.The wooden room blocks creak. less

Came for evening and stayed the night as it was a treat for our 45th Wedding Anniversary. When we entered the lovely room there were patals and chocolates on the bed with a card from the Hotel. It was a lovely touch. We had a very comfortable and happy stay. The food was amazing and the staff could not have been more knd and helpful. I have been many times to the hotel and have never been dissapointed. Great place. The hotel has the Imagine SPA attached so we could use the facilities I.e swimming, sauna, jacuzzi. SPA beauty treatments not available on a Sunday. less

We got our room keys and ....a surprise. Somebody else’s bag in the room. A woman from reception came appologizing, took the bag and promised that only our keys would work i.e. open this room. Otherwise the room was clean and o.k. The woman at the reception said that we will find EXTRA towels and also robes in the room in case we want to use the spa. We found one bath towel in the bathroom and the second towel (extra towel?...) in the wardrobe. I called the reception to tell them about missing extra towels and robes. The answer was that it was a misscommunication? An extra ?.. towel in the wardrobe ( do normally two people share one at this place?) and missing robes is ok. These are only available in a „superior” room. Hmm, ok? But when people who left the bag in the room opened the room at 23.30 , a bit surprised to find us and not their bag I got more than fed up...Our guests were very appologetic but I think the hotel should be appologetic. I went to the reception with our „unexpected“ visitors and we were all of the same opinion - this hotel is a joke. „Fawlty towers”? My rating ZERO less

We visited as a group of 8 for my hen weekend. Included in our package was a 3 course dinner with cocktail, spa with a 30 minute treatment and a glass of Prosecco and chocolates as well as breakfast both mornings. The hotel was very easy to find. Check in was very easy,no waiting. All of our rooms were together. Had a lovely private dining room for our dinner on first night. Dinner was very nice and the cocktail was lovely presented in a a very pretty glass. Staff very pleasant for dinner. Reception very helpful in organising taxis for us. First morning for breakfast, was lovely in our own private dinning space sat and had a very leisurely breakfast. Good choice of cooked options as well as cold buffet choices. Plenty of tea offered on first morning. Then it was off to the spa, where they had a glass of Prosecco and chocolates made by the kitchen waiting for us. Some other kind guest did drink one of our Proseccos and ate some chocolates prior to us been shown to it, although it was kindly replaced and they apologised for it. The therapists were all lovely and friendly, treatments were lovely, Breakfast the next morning was very disorganised, it was busier than the previous morning which I understand a wait, but we had to chase up for our hot drinks. When asked where the tea was the staff member was quite rude and disinterested. This was after a 20 minute wait, then 1 pot of tea did finally appear but it was meant to be for 6 of us and was only a small pot. Ordered breakfast and after 45mins of waiting chased this,had to go to reception to explain we would be late for checkout as had been at breakfast since 9.30 and now 10.45 and still no breakfast, check out is 11. She was very apologetic. It was a shame as one member of staff was trying very hard at breakfast, the front of house leader we had on the first night and the other one just was not bothered Apart from that one hiccup it was a lovely weekend, the grounds are lovely and spa area is great very easily just relax in that area. Would definitely return less