Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

I'd took my girlfriend to Champneys Henlow for a surprise birthday weekend, however we left after the 1st night due to a number of disappointments including no massages available (at a spa hotel). On the Saturday I rang a number of hotels including Quy Mill, explained the situation to Bernice and within an hour set off to the hotel. Bernice had put us in a big suite with four poster bed and a hot tub bath. She'd also left a bottle of prossecco on ice with some rose petals scattered about. On seeing the room my previously disappointed girlfriend was happy again and her birthday treat was back in play. The hotel had a deal on where we had the room, dinner and breakfast and massage all included for a reasonable price. Food was good, service (Charles and Bernice) were on point, the massages were great and much needed. We had a much better experience here and wish we'd come here for two nights rather than the dire experience at the other hotel. less

We stayed at Quy Mill for my birthday weekend break away, while we were visiting Cambridge. We were very impressed with the personal attention we received from the charming Charles (Operations Manager), Andrew (Waiter Extraordinaire) and lovely Bernice (Receptionist) who all gave us outstanding, 5 star service. Delicious food, a relaxed atmosphere, great spa and leisure facilities too. We will definitely be returning again. less

On first sight the hotel looks shabby from the outside but quite nice inside. The approach roadway was in dire need of repairs and the grounds had signs beware of the potholes. We were offered a room on the first floor which was accessed by a flight of stairs. Due to mobility problems we asked for a room without having to use stairs. We were offered a room in the barn opposite which was a large comfortable room. The only problem was the walls were paper thin and you could hear people talking in the next room. Our sleep was disturbed at 1am when our next door guests decided to have a loud conversation and a sing song. Our sleep was also disturbed by a constant motor noise which we found out was the water pump so every time someone ran their tap it sounded like a car engine revving outside our window. This went on for hours. I suggest if you stay at this hotel ask for a room in the main building. This trip was to celebrate our wedding anniversary So was a disappointment. This is not a hotel we would use in the future. less

The hotel grounds are beautiful and feel really nicely secluded despite being so close to the city. The room was lovely and clean and very comfortable. The bar area however felt like it needed a bit of work doing, as it looked disheveled and uninviting. There are horrible brown stains on the carpet which could do with a clean. The staff unfortunately were really rude and unwelcoming which made the whole experience unpleasant. The young lady on check in was nice enough, but the customer service of the other staff was generally very disappointing and not what I would expect from a 4* hotel. The older lady serving in the breakfast restaurant was incredibly rude and brittle to us, over a dispute that turned out to be her error (but did not apologise for). I have worked in hospitality for over 8 years and I would have been disciplined if I spoke to a customer the way she spoke to me. It made me feel really uncomfortable and so I ended up leaving the restaurant without eating breakfast and did not return for our entire stay. I really think the staff could generally be more welcoming, accommodating and passionate about their role and this would make the whole place a lot better quality. less

We went and I’m afraid did not have a very good experience. The house itself you couldn’t go in it was closed. Middle of nowhere and only pizza cooked outside to eat if you like pizza if not your stuffed. Only a outside bar no good if poring with rain. Bad nights sleep with a boiler that sounded like a washing machine on spin all night long on and off right next to we’re you we’re sleeping. Also when we went in our room there was a man sat on a chair right outside our bedroom window. less