Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

The room cost £105 including breakfast for a 1 night stay for work (this was a special rate apparently). Check in was fairly standard. However there was no lift and I was advised that it was just a couple of flights up (actually 4 half flights). I asked if I could book in at the spa, only my to be told that I would be lucky to get anything on the day, and when I realised that the spa was not even connected to the hotel, and would have to venture across the gravel car park to get to it, I decided not to bother. The room itself was a small double and fairly basic, not a patch on the room that I had stayed in on the previous night at a competing hotel chain. I turned off the basic tv at 10pm, so was astounded to be knocked up out of bed by a staff member stating that someone had complained of noise. Unless the walls were paper thin, this was certainly not down to me, as I was in bed on a call to my partner at home to say that I’d arrived safely. Talking normally, no shouting or laughing etc. I complained to girl on reception, who seemed to find it amusing, and subsequently to the manager, who did apologise, but offered no compensation. The noise in the corridor was due to others banging doors and nothing to do with me. Also, there was a room phone present which they could have used if they actually felt that the problem lay with me. The hotel itself was also somewhat isolated, so I chose to eat in the restaurant, which was vastly overpriced and nothing special at all. The breakfast was also very average (I’ve had better at much lover priced hotels). One I avoid in my personal opinion. less

Booked a 1 night stay with spa treatment. Wonderful place with good rooms & service. Upgraded us to superior room ( Thanks Anita ). Staff were welcoming and very attentive. Lovely breakfast. Will revist....! less

The outside and grounds of the hotel are very pretty, and our little girl loved having the garden to run about in.Check in staff were helpful and process smooth,although no staff other than the gardener were overly friendly or chatty.We had dinner in the bar area- service wasn’t great and staff very inattentive,but the food was delicious- really recommend the bacon and chicken tagliatelle which my husband and I both had and thought was the best we had ever tasted! The cheeseburger and sticky toffee pudding were lovely too.Breakfast the next morning also impressed us-wide range of hot and cold options,all laid out well. Now to the room.... I had booked a standard room which was in the courtyard opposite reception. Had debated about booking a more expensive option but decided against it due to cost.The night away was a surprise present to my husband for his 30th birthday and for the price and considering this is a 4* hotel I had expected abit of luxury and ‘wow’ factor, but the room really disappointed.Whilst the bed was comfy (though not as big as expected) and bathroom clean and modern, the room was small,basic and dark (I have stayed in better for less than half the price) and upon entering the corridor and our room there was an awful smell like damp washing that has been sat for ages.We initially thought it was the heater smelling funny so turned it off and opened the windows.When we returned after dinner it had cleared but later when we closed the windows it quickly returned.By that point our daughter was asleep though so we couldn’t have complained to be moved.I mentioned it the next day and they said they would have moved us if it had been raised sooner, which is something, but doesn’t change the fact that it shouldn’t have smelt like that in the first place! We were hoping to make the most of the free gym and pool use but unfortunately couldn’t due to time, but I do think it’s good that they include it as a complimentary benefit. If it wasn’t for the room I would have given this hotel a full 5 stars, as everything else was pretty good, but sadly the room did let it down for us.I would advise if staying for any special occasion and looking for luxury, to book a superior or executive room instead as I wish I had, as hopefully these are much better. less

I booked for Sunday lunch for 3 people but was show to a shabby bar area with a bar meal menu. The carpet was stained as were the chairs. I complained and we were moved to the restaurant, again room was shabby and in need of some TLC. Service was slow and food was average. I asked for a non alcoholic cocktail but they don't serve them. Overall this trip did not come up to our expectations. less

We weren't in the main hotel. We were housed in a wooden annex off the carpark. Weren't aware of this on booking. Dining room experience at breakfast not 4 star. Cramped and dark. Tables tired. But staff very well presented and smart and polite less