Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

I would ask people to think carefully before committing to membership if the pool, Jacuzzi , steam room and sauna are what they are after . Over the past year the pool has been closed for a couple of extended periods (the latest of which was for all of last week when all the spa facilities were unavailable ) , the jacuzzi has been out of order on at least a couple of occasions , the steam room has also been out of order at least twice probably more . In addition the mens locker room was supposed to be closed for a couple of days . This turned out to be a couple of weeks and the disabled toilet is still out of order . On many of the occasions the repairs have taken far longer than originally estimated and no one seems to care a jot that members fork out over £50 a month . How often do management reply to trip advisor criticisms; that says it all they don't seem to care less

Good hotel, staff very friendly. Only problem, as a long time staying guest, they kept moving me from room to room. I lived from suitcase. Good surroundings, food good, but limited where to go in evenings less

Overall a very good experience All the staff and facilities were very good the check in and out was smooth and the experience using all the facilities at the spa was excellent The location of the hotel is also good for getting into Cambridge close to the park and ride bus station less

I stayed here as part of a group booking that I made, the hotel itself is fine but they do cater for a lot of functions that make it a bit chaotic at times. Sadly their wifi is non existent in many of the rooms and although the receptionists insisted that it should work most of us had no internet in the rooms for the whole time we were there. I thought the prices were a bit high for the amount of service but must say the breakfast was wonderful, the restaurant and bar menus were good and the meals tasty. less

I booked a Sunday special for my mums 60th. The accommodation was fine and the restaurant staff were good in the main. We had an issue with our evening meal starter but the main courses were very nice. Lunch wasn’t great, and was very expensive, staff had little or no knowledge of the menu and there seemed to be 3 trainees working with no support. We were told to go through to an outside table and our coffees would be bought to us - 15 mins later a waitress came to apologise for the delay and explained it was because other customers had arrived at the bar?! Hmm so because we weren’t visible we were left until last?! The treatments themselves were very nice but the experience in the spa was extremely poor, the receptionist was rude and said as little as possible to us. We sat in the restaurant area of the spa and ordered a cup of tea - it was brought to us in polystyrene cups?! Not the best way to enjoy a cup of tea. I wouldn’t book the spa again. less