Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Went with my wife, daughter, and brother in law. Justin behind the bar looked after us particularly well. Pre-lunch nibbles were lovey and lunch didn’t disappoint. Fantastic selection of drinks and staff very knowledgable about what they were serving. Will definitely return very soon. less

We really enjoyed our overnight stay...room was very comfortable, food in restaurant was very good and all the staff we met were very friendly...special thanks to Justin in the bar who, despite being very busy with an anniversary party, took time to show us different gins/whiskies and helped us decide which ones to try. less

Very much enjoyed a short stay here with a group of friends. The room was clean and modern and a very short walk to the facilities. The bed was comfortable. We enjoyed the pleasant spacious pool in relaxing surroundings. Providing some soft cushions for the chairs in the atrium overlooking the mill race would be good and make this a very pleasant place to sit and watch the ducks go by. Changing facilities are good and spacious although rather more functional than luxurious. Bar meals were very enjoyable and of a high standard. Breakfast was excellent and served in very pleasant and well decorated room. The breakfast buffet choice was good. Staff coped well with a special request of mine and were generally good. less

I have never before felt compelled to write a negative review about a hotel on Trip Advisor but neither have I ever before received such terrible customer service. We booked afternoon tea at Quy Mill Hotel to celebrate my friend's birthday yesterday. The room we were seated in lacked atmosphere with just us and one business meeting taking place. Neither group wished to listen to the others conversation so we asked to take our tea in the bar area. Shockingly, hotel policy is that afternoon tea cannot be taken in the bar...as apparently they receive complaints from other customers! Have you ever honestly heard of someone complaining about someone drinking tea and eating a piece of cake in a hotel bar?! In the end we were offered a 'compromise' of tea in the bar but NO tiered cake stand would be allowed. So, from this I can only assume that the presence of a cake stand is the cause of offence to some people? I have personally never found cake stands to be in the slight bit offensive or something to be complained about, but apparently I am wrong. The duty manager would not even entertain the idea of any flexibility. Well in the end it seemed the best option was to go elsewhere, so we left and spent our money at a different hotel where staff were delighted to let us sit wherever we wished - even with a three tiered cake stand! Oh and guess what...no one complained. Customer is not king at this hotel. Policy is. You have been warned. less

I have stayed at Quy Mill almost every time I have visited cambridge over the last 6 months. Each time, the staff are pleasent, the rooms are immaculate, and the spa facilities are top notch. They have gone above and beyond each and every time, and I hope I journey back to Cambridge soon, and will definitely be choosing the Quy Mill. less