11/02/2019 TammyJane77, Aldeburgh, United Kingdom
Right I will start with the positives, Staff friendly and very welcoming, everywhere was clean, location was perfect to get to park and ride into Cambridge and we received some chocolates as we were t... more
Right I will start with the positives, Staff friendly and very welcoming, everywhere was clean, location was perfect to get to park and ride into Cambridge and we received some chocolates as we were there for our Anniversary. Now for the negatives we paid alot of money to stay there for 3 nights in a Executive Queen room, if this was a better room I dread to think what the normal rooms are like. The TV was tiny and signal was poor and No BBC channels, lighting in the room was poor and lamp shades were broken, carpet had a big lump in the middle of the room bed was quite small and it also was very dated and in desperate need of redecorating. Menu in main restaurant was limited we ate in the bar and preferred this menu to the other. I loved Cambridge and would love to visit again unfortunately it won't be at this hotel I have stayed in alot better hotels for alot less money. I was hoping for a little bit of luxury I was very disappointed. less
Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for your review following your recent stay. It is a pleasure to read all of your commendations, which I will pass on to the relevant departments. We have noted your views regarding the room you stayed in, and I can assure you that our Executive rooms are advertised accurately, with Queen size beds. We recognise that some rooms within the original Mill House building are of an older, more traditional spec, and we are planning extensive refurbishments this year to modernise these rooms. We do hope you will return once these changes have been made, and we look forward to being of service to you. We do serve a limited restaurant menu with a small selection of course offerings, as this is an A la Carte menu. As you have correctly mentioned, we offer a choice of menu's and dining options for our guests, and we are pleased you enjoyed your meal with us.
Thank you once again for your feedback, it highlights the areas in which we can make improvements, which is invaluable to us.