Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

I really enjoyed my stay at Quy Mill Spa where the staff were very attentive and friendly, the surroundings were beautiful, the food was great and the swimming pool was just the right size! Even though I travelled by myself I felt very comfortable and the bedroom size and facilities were perfect! less

There were issues booking online. The 3 for 2 turned out not to be 3 for 2. We spoke with reception on arrival who advised they were aware of the issues, apologised profusely but offered no resolution. We have since complained to the hotel but again apologies and no solution. Doors were banging throughout the night which interrupted our sleep. The curtains in our room were lopsided. The bar food was overpriced at £20 for fish goujon, chips and crushed peas. A full english was £22 and the sparse continental was £14 (a few pastries, apple and pineapple fruit salad and 3 pots of mousse/yoghurt). The jacuzzi was out of order however, that did not spoil the spa for us. We had the immersion mud therapy which was amazing. Ben on spa reception is a credit to the company. Due to the way our issues were handled we would not visit again. less

Stay in a group of 6 couples. The rooms were all booked by one person. Dispute this we was all given rooms of different standards, apparently they were all executive as they has queen size beds. Our particular room no 108 was quite small and rather shabby. Cobwebs in the corners, the tv hanging on the wall at an odd angle and I think the cleaner forgets to clean behind the bathroom door. When we checked into the room there was no towels or toiletries. The spa is quite basic and an extra £10 is required if you want a dressing gown. On the weekend we stayed the jacuzzi was out of service. It was more like a swimming pool with a steam and sauna room than a spa. If you want treatments I advise you book well in advance. Break was nice, nothing special and you are asked to pick a time slot on check in. For this we was charged £190 per night. less

Cannot recommended this place highly enough! We had a party of 27 and the staff were so organised and lovely we had no stress at all! Rooms were beautiful and clean, breakfast served both days was also amazing and catered for all of those with allergies. Afternoon tea was also very good value for money and was beautifully presented and tasted amazing too! We were also treated to Prosecco and chocolates during our stay. Our 3 course evening meal was served really quickly and efficiently, again tasting incredible. We also had spa treatments booked and they squeezed all 27 of us in and were really organised, everyone commented on how amazing the treatments were! Staff could not do enough for us and were so friendly, couldn’t have chosen a better place for a hen party, would 100% recommend to anyone! less

Had a lovely stay for work trip in Cambridge. Hotel was lovely, clean and facilities were outstanding. Food in bar as well as the breakfast was really good! Will be back in a few weeks for my next stay! less