Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Good all round hotel for business travel. Accommodation, restaurant and bar area all good. Staff were friendly and focused on delivering good customer service. Good access to major travel routes and Cambridge city centre. less

Really nice hotel, quite close to big road, but did not hear any traffic noise at all, breakfast was absolutely amazing, staff friendly and help full, restaurant food was really tasty and prepared to your liking. Did not have chance to use spa facilities so can't comment on that. for our next trip to Cambridge in spring we will be staying here again. less

We found Quy Mill after our previous wedding venue went bust at short notice and in a matter of 4 months Kayley and her team at Quy Mill totally replanned our wedding day for us. Nothing was too much trouble for them, even removing all the Christmas decorations from our venue rooms they had spent days putting up. The Waterwheel Room is a unique space unlike anything we had seen before and has made for some very special photos and memories. The kitchen, despite catering for 60-70 people produced high quality, fantastically presented food and were very happy to adapt the menu to our tastes. We stayed two nights in total and between us and our guests, tried a large number of rooms. None of us had any complaints at all. Every room is clean and smartly decorated and the hotel staff were all keen to make our day as stress free as possible, even arranging breakfast to be delivered to our rooms so we had time to get ready. Kayley is a professional and truly dedicated wedding manager who couldn't be any more helpful in the lead up and on the day of our wedding. Thank you so much for everything and thank you for saving our wedding!! less

I’m very frustrated at this Best Western ( remove the word Best) the room we had in courtyard was dirty and definitely needed a upgrade ! The carpets were filthy. Beds comfy and room warm but they are the only positives ! I complained 3 times re the food and NOTHING was done , NOTHING taken off my bill !!! Breakfast was appalling the first 2 mornings all dried and very hard ended up eating toast n marmalade. This morning scrambled eggs ok but sausages taste very bready. We stayed 3 nights and with our bar/food bill our total bill was just under £700 RIDICULOUS!! Would NEVER go there again , they should be ashamed of the quality. On the PLUS side ALL the staff were fabulous!!! Couldn’t fault the service. But if you want a 4 star experience DO NOT go here !! It would have been better if someone from the hotel had offered us some type of compensation!! Definitely not a BEST ( Western ) and believe me we have used this company lots , this one needs closing !!’ less

Had a fantastic NYE gala and a few nights stay. Hotel is clean, staff are efficient and food is lovely. Only check in was a disaster as had to wait 3 hours past check in to get in our rooms due to a technical fault. No refreshments were offered. less