Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Lovely stay all round. Christmassy feel, good sized rooms, clean and comfortable. Food was good, breakfast really good to. The staff are friendly. The grounds are very nicely kept. Would definitely recommend. We went into Cambridge and up to Ely, nice drive so good location too. less

Was a las tminute decision to stay and pleased they could accommodate us on the day. However the soundproofing in room was terrible. We were in one of the 'cosy cottages rooms' the people next door came in at 3am very loud, after half an hour we heard security come and ask them to quieten down, so someone else ,must have complained, however they didn't and when we rang reception there was no answer. Also not good to hear the people next door being sick in the morning! When in the bathroom you could even hear the vibration of a phone on the bedside. Bought it up with reception the next norning but all we got was perfunctonary sorry. View from room was a fence Breakfast woas good and breakfast staff were lovely. A shame as it was good location close to Cambridge but wouldn't stay there again less

Lovely hotel on the outskirts of Cambridge, very close to the park and ride which is handy to pop in to the city centre. Hotel had a good buzz about it and yet was quiet and restful. Room though slightly dated was very comfortable non the less.Staff were very attentive, particularly at breakfast time. less

Manager was obstructionary about things that weren't as agreed when booking. Wrong function room. Dietary requirements were not fulfilled for the buffet. Unwilling to try to resolve issues, caring only about contract they had been sent by the booking department, rather than our email chain, discussing our requirements. Unable to speak to booking department to investigate confusion, as it was their day off. Issues with sinks not draining (all weekend), were not fixed when we left, despite speaking to staff. Ended up paying for a lot more than we got. Frankly very unhappy what was advertised and agreed wasn't delivered. Left feeling taken advantage of and with a very negative view of best western. less

I took my husband here for his 60th birthday, well he ordered a pint of Guinness and received a pint glass half full!! Took it back then he had to have a duo drink cos it had run out. We both ordered a starter and main, my starter came and my husbands was the wrong food, so by the time his came, I had finished mine. He ordered roast beef as a main, which was fine. I had ordered salmon, which came with exactly the same veg and a Yorkshire pudding?!! Really?! Didn’t bother with puddings. Was meant to be a special meal but went home disappointed. I did email them saying that I wasn’t satisfied and they never replied. Wouldn’t recommend anyone to go there less