Average joe with a price tag
08/05/2018 Katie W, Bristol, United Kingdom
Went there for a quick meal, can't complain about food came out quite quick however staff didn't seem happy like they wanted to be elsewhere and staff seemed on edge. There was a man (tall man wearing... more
Went there for a quick meal, can't complain about food came out quite quick however staff didn't seem happy like they wanted to be elsewhere and staff seemed on edge. There was a man (tall man wearing a white shirt - looked important, hotel manager maybe?), maybe he could be the reason the staff were on edge/uncomfortable? I ordered a orange juice & lemonade and I was shocked to learn the cost was £4.50ish to which a pint of beer costs £3.95 in my local pub!!! Outrageous prices for average joe food and same drinks you can buy from Aldi for 50p.
We did not stay at this hotel. less
Lauren S, Guest Relations Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this review
Thank you for leaving your thoughts with us regarding your recent visit. I am sorry that you felt that there were lapses in customer service, and I will be discussing this with the General Manager. With regards to our pricing, we do stock a range of premium products that would far exceed the quality of a supermarket offering. We price this accordingly, and is in line with other hotels in the area of the same standard. Thank you once again for highlighting these issues, we appreciate any feedback that helps us to make improvements to our products and services.