Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

This place is an absolute must for both business or leisure. Great location and fantastic facilities. You are made to feel so welcome by Lucy the manager and her team of professionals. The owner should be so proud of his team here and this place is a real asset and a credit to the Best Western Family. Not far from the city and close to the A14 is the ideal location, offering great amenities. Home from home and I cannot wait to stay again. Well done Lucy....and thank you. less

We were lucky enough to win a stay with tea at this hotel for Halloween. The hotel has a lovely relaxed feel to it. We used the pool, which is a great size. The decorated Halloween tea was a lovely treat for our 6 year old and she loved her sweets afterwards. Our room was huge and overlooked the lovely garden. All of the staff were friendly and really make this place. I would definitely stay again. Thankyou, The Smiths less

We stayed in October and overall we had a an enjoyable stay. We slept soundly both nights and didn't have any noise in the room (courtyard double room) Staff friendly Double room clean, tidy with extra consumables delivered outside our door during our stay. Easily booked a slot in the pool which is free to use during the stay. Breakfast excellent- good choice and served quickly. Grounds well tended. A la Carte Restaurant- slow service, food not up to scratch for the price paid. Hence why we removed a star. Afternoon tea very basic for what we paid. Basic fillings for the sandwiches- cheese/tuna. Sweet options were good. Scones very good. less

We stayed at Quy Mill 3 years ago and decided to return. Unfortunately it wasnt up to the standard of our first stay. Staff who checked us in was friendly and helpful. However lots of small issues which alone wouldnt bother us but as whole just left us a little disappointed. Bathroom of room needed serious attention paying to all the scale build up on taps showers and around plug holes just felt unclean. On entering the swimming pool we were told there were no towels and needed to return to room to collect then get reception to replace them. This continued for our two day stay. I did wonder why house keeping couldnt deliver towels to pool directly... no changr of pound coins for lockers despite lockers needing pound coins. Key to room kept failing and had to go to reception on numerous occasions to get it corrected. Breakfast area was untidy with split juices on surfaces and no pastries one morning. First morning poached eggs hard boiled next morning underdone and inedible. On arriving for evening meal no table was available and we had a short wait which was fine however food order and arrival of food took so long we were asked to leave before we had a chance for dessert. Understandable they have to close at 10pm but maybe advise guests the latest you can arrive to get 2 courses in. The second time we turned up for the pool we were told we needed to book despite the previous evening just being allowed to swim and no mention had been made of this at check in again the had no towels. The walls of the rooms in the court yard are very thin and noise levels were high from other quests on the first night we do accept this was not the fault of the hotel. Whilst none of the above ruined our break r felt like it was worth complaining or making a fuss over we just felt it could have been better. less

Great location just off A14 and a short drive from the Park and Ride if you want to visit Cambridge but offers a relaxing break with access to the spa and a variety of treatments if you prefer to stay put. Good food for dinner and breakfast and friendly staff who make you feel welcome. Try the hot stones massage for a truly delicious treat. less