It was good, but not excellent, let me explain.
We decided to stay at the Quy Mill Hotel after reading that they have a great spa and pool, but best of all, an ‘excellent’ real ale bar.
We like to book a spa break as we both work hard, I say we, my partner does! and as such like to get away occasionally to stay at a decent hotel and spa so we can have a swim, sauna, and then a lovely relaxing meal and a proper drink without the worry of getting home, either by shank’s pony, or booking taxi’s.
We have stayed at a number of lovely hotel and spas in East Anglia so having had a look around, found this one.
We arrived yesterday (Monday 12th Feb 2018) at 1345 hrs, (check in time was 1400 hrs) thinking that ¼ of an hour early shouldn’t really be too much of an issue, and to be fair, it never has been anywhere else before, however, we went to reception and were informed that our room wasn’t ready yet and was at that time still being cleaned, and if we would like to have a drink, (not complimentary) in the bar we would be informed when it was ready, now having read how good the beer selection was at the Quy hotel, and coupled with the fact that had not one, but two bars, we both thought that it would be great to start the relaxation with a nice beer.
We went to the bar and noted straight away that the two lager taps were covered, and also that the two real ale taps were off too. I enquired what beer they had and was informed that they had run out of lager in this bar, and also real ale. Ok thinks I, do not despair, there is still the real ale bar, and I noted that they had an Adnams Mosaic Pale Ale on tap. So, we had one each to be going on with.
We sat and quaffed our ale, which to be fair, was not good, the mosaic has a real strong hoppy flavour which for some is great, but it’s not for me, but It was going to be just the one, so what the hey! Had there have been a choice, I would have had something else.
We were informed at 1430 hrs that our room (202) was ready, ½ an hour late, but still, could be worse. And booked in, I did note that there was no apology for the tardiness, but sometimes, these things can’t be helped.
We went across the courtyard and up the stars to our room, which in all fairness, was lovely, great, I thought, this break is back on track, a good-sized room, large double bed, good en-suite with Jacuzzi bath, Great! BUT! The radiator was off, and there was in place an electric room heater, but the room was lovely and warm,
The swim and sauna was great, and excellent place and recommended even if a little busy, but after all it was half term, so all good,
So, after a lovely relax and a leisurely prep for dinner, we went down to the bar at about 1830 hrs. we went to the bar and again noted that there were no beer taps open other than the pale ale and cider.
I asked jocularly if they had any beer on tap, and was told that no they hadn’t, I didn’t panic and felt safe in the knowledge that they have advertised that “Our Celtic bar has a Scottish theme and features Real Ales, excellent wines and a large selection of malt whiskies” I asked what real ales they had on in the real ale bar, and was told “none, we are all out of beer, but do have some bottles” After suffering a slight `Connery’ we asked for two bottles of Stella, and sat down. Having consumed these, the waitress asked if we would like another drink and so ordered two more; and with these went through to the Celtic Bar for dinner. We both ordered the burgers, which to be fair were ok, but £17.50 worth of ok, I’m not so sure, we had to was 45 mins from ordering and had finished out beers and wanted to order another each. I went to the bar and asked for two more Stella’s and went and sat back down. It was now that we noted that the bar staff we huddled together and kept looking our way, my partner saw a man walk past with a box of Stella and laughingly said that it looked as though they had run out of this too! About 10 minutes later, a waitress bought our beers across, and they were warm! Warm lager??
We finished dinner and went and sat back in the bar, I thought that I would have ‘one for the road’ and asked what bottled beer they had which was cold and settled for a Bud.
I nipped to reception and asked for some more tea bags and milk and was asked if all was of, and thought that I would mention that I was disappointed with the lack of beer. The young lady on the reception whose name I have forgotten, (sorry but you know who you are) was lovely, she apologised and said she would get the manager. At this time Zoe, the day manager was just going home and asked if she could help, and joked she could if she had some beers! Zoe informed me that they did have beer on tap, so I recounted our experiences, Zoe apologised and said that she was going to the cellar to see what was happening.
She came back a little while later and informed me that they were in the cellar and had Wherry, and Ghost Ship, and that they were now connecting up the Ghost ship, and could not understand why we had been told that they had no beer and why they hadn’t connected it sooner. And not to worry, she was altering our bill accordingly in the morning. To be fair Zoe was very apologetic.
The next morning, following a quite night, we had a good breakfast and checked out.
True to her word, Zoe had altered our bill, and had taken the beers off our bill which was lovely of her.
So, what are my impressions? The hotel is lovely, the staff were great, well the evening receptionist and Zoe, the food is good albeit a tad overpriced, The Spa was very good, and the room excellent.
This does come with a caveat:
How can you run a bar without any decent beers on tap? Now, contrary to how this read, I am not an alcoholic, but do like a beer, and do rightly expect when you go to a bar you expect there to be beer, especially when you advertise that you have a real ale bar! If, as we were told, they had experienced a ’very busy Sunday’, surely Monday morning you’d pop to the cash and carry, or contact the brewery and get at least a barrel of beer in?
There were other incidents during our stay such as the bar manager tripping himself up to get way from the bar when we approached it, or the jocular way we were informed that the lager would be back on a 0730 hrs (just in time for breakfast), but that’s another story
To sum up, I don’t think we’ll be staying there again, it was such a shame, they promised so much. But don’t advertise what you aint got.
Oh, and the radiator in our room never did come on. less