Manager was obstructionary about things that weren't as agreed when booking.
Wrong function room. Dietary requirements were not fulfilled for the buffet. Unwilling to try to resolve issues, caring only about contract they had been sent by the booking department, rather than our email chain, discussing our requirements. Unable to speak to booking department to investigate confusion, as it was their day off.
Issues with sinks not draining (all weekend), were not fixed when we left, despite speaking to staff.
Ended up paying for a lot more than we got.
Frankly very unhappy what was advertised and agreed wasn't delivered. Left feeling taken advantage of and with a very negative view of best western. less