Stayed at the Hallmark for one night while attending a work Christmas party. Room was dated and tired, in need of full refurbishment, especially the bathroom.
Room had not been vacuumed well, furnit... more
Stayed at the Hallmark for one night while attending a work Christmas party. Room was dated and tired, in need of full refurbishment, especially the bathroom.
Room had not been vacuumed well, furniture all scuffed and tatty.
I was charged twice for my room, once when booking and then again at checkout. Receptionist was rude, and adamant I had not pre paid. I paid up again as I had no proof with me. On returning home found I had paid twice. It took numerous phone calls and emails to finally get a refund.
While at the party in one of the function rooms my jacket was removed from their cloak room, I still had the ticket for it. Hotel refuse to accept liability, and will not entertain discussion unless via a solicitor (I intend to take to small claims).
Gym and swimming pool area, also tired and need of refurbishment. Far too much chorine in the jacuzzi, made eyes stream. If hotel is reassessed, I doubt it will retain it's four stars. I wouldn't give it one! less