From where to start.... We book for a three nights. We were so excited for stay at 5* hotel, in the center of the city. We arrived at 2.30am to the hotel. Night receptionist was little bit lost when he seen us. He asked the name of me and he couldn't find it. Then we gave him the reference number of the booking and still same. So after 20 minutes we asked him to check by my friend name and then finally he found it. Anyway, we request for two single beds and we find out that was one double bed. Imagine, to be so tired, 3am and the first thing you want is to sleep and you need to call again the reception to ask to separate them. Around 3.30 all was done. We were a bit sad that made-up to run a night receptionist, but he did a great job, and big thank you for your help.
In the morning we arranged meeting with Oliver (manager). We talked about our unexpected experience to check in, etc. He convinced us that everything is gonna be good. He was very helpful and ready to solve the problem we were facing to make our stay enjoyable. True professional.
We called to order some room service. Person who took the phone haven't been able to answer the question about menu, was waiting for an answer for 10min. We ordered chicken brest with pasta and chicken bagel. Chicken brest was half part cold, apparently in both brest we took. The bagel was delicious!
Our last night, in the evening, we were watching TV in the room when from nowhere women from Housekeeping apparently opening the doors and coming in. Without any knock or pre inform. So this was a bit awkward moment.
Breakfast were good, before checking out we one more time spoke with Oliver, just to over view our stay.
Hotel was clean, great location, staff was polite and helpful. Double thank you for the night receptionist and to Oliver. less