Poor
On arrival had to wait 10 mins then go in search for someone to book us in. The lady was in the bar chatting.
We asked about restaurant and she explained that it was closed- we thought this was perhap... more
On arrival had to wait 10 mins then go in search for someone to book us in. The lady was in the bar chatting.
We asked about restaurant and she explained that it was closed- we thought this was perhaps due to a private event but no it was closed throughout January. Nowhere was this advertised on the site. Altho lift to floor - there were several up and down stairs to get to room.
Room was gloomy, bed small and mattress old and lumpy. Sheets did not fit.
It wasn't that clean and toilet was filthy. We asked for a different room/upgrade but after 10 mins were told fully booked due to LFC V MAN U in 2 days. Car park and lack of guests suggested otherwise.
Partner went to use shower but it was scalding hot and couldn't be adjusted. On reporting this were told you could have shower in a different room!
We left after 2 nights (had booked for 3 ) and headed for premier inn.
Finally - (probably not a lot hotel staff could do about it even if they wanted to tho I doubt they cared) it wasn't great to have to enter and exit through the main door enveloped in smoke from a chain smoking 'guest'? - he appeared to be there for the full 2 days. less
seftonparkmanagement, General Manager at Liverpool Sefton Park Sure Hotel Collection by Best Western, responded to this review
Dear magse829,
I sincerely apologise that you were left disappointed with your stay recently,
We take pride in our service and offering here at the hotel and am sorry that on this occasion it would appear that the high standards we set for ourselves has not been achieved.
I am aware that we were unable to fix your shower when you brought the issue to our attention and am sorry that due to occupancy we were not able to give you an alternative room,
Whilst I cannot retrospectively fix the issues i hope that you will be able to see that your experience was an exception and would return again in the future so that we could regain your confidence,
Kind regards,
Jamie Morris