17/08/2019 Robert K, Malton, United Kingdom
Looked good for one night journey break from, North Yorkshire to Suffolk. Pleasent helpfull staff and, easy disabled parking when booking in and,usual high quality room facilities expected from the B... more
Looked good for one night journey break from, North Yorkshire to Suffolk. Pleasent helpfull staff and, easy disabled parking when booking in and,usual high quality room facilities expected from the Best Western brand
Less friendly welcome from restaurant staff as they appeared to be dealing with a customer complaint. Menu consulted, shared starter, one main of Sea Bass the other, intrigued as to what "culinary skills " the chef would conjure up with, a Frankfurter sausage in a bun.
Two large pieces of Sea Bass well cooked, but the accompaning four pink potatoes were very unusual. My main, was exactly as printed on the menu, a Frankfurter sausage in a "dry" bun with French fries, a few fried onions and, cole slaw.
Regretably, it was agreed,this would be a memorable dining experience for all the wrong reasons especially, as the sausage was priced at fifteen pounds fifty. less
LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind comments regarding your room and the facilities, we are delighted that these met with your expectations.
We are sorry to hear that you dining experience was less satisfactory. Your comments have been raised with chef and the management team for future consideration.