Hotel Firenze, Sure Hotel Collection by Best Western

Corso Porta Nuova 88, Verona, 37122, Italy
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Hotel Firenze, Sure Hotel Collection by Best Western

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
Corso Porta Nuova 88, Verona, 37122, Italy

Reviews of Hotel Firenze, Sure Hotel Collection by Best Western

Traveller Overview:
4.5 Rating: 1403 reviews
Excellent 53%
Very Good 38%
Average 6%
Poor 0%
Terrible 0%
Rating

FarAway42804088618, wrote review 06/10/2021

Quiet, clean and nice rooms

Really enjoyed this hotel — so much so that from my exhaustion coming into Verona I even opted for an early evening in bed, because I didn’t feel like I needed to stay out (something I’ve certainly f... more

Rating

LauraDiItaly, wrote review 12/08/2021

Italian and International flavor

This is a solid Italian hotel right in the center of Verona,moreover it has a pleasant international flavor: Italian hospitality at its best and up to date technology to give you comfort and convenien... more

Rating

dc04983, wrote review 25/07/2021

Family trip to Verona

Hotel was clean and staff helpful. About a 10 minute walk to the start of the historic city center. Easily walkable to some resturants too. Breakfast was included and was simple but satisfying. Not su... more

Rating

sju2017, wrote review 04/08/2020

Smell of Mould,

Inconceivable experience: we booked an apartment, we were first given a standard room. After intervening, we got an apartment in the next building. No reception there, no security whatsoever. Hotel wa... more

Owner Response
Paolo Sergio Cucini, Proprietario at Best Western Hotel Firenze, responded to this review
Dear Sirs, we are really sorry to read these words and surprised that you took your time to review us since you didn’t stay at our hotel. Usually we are grateful for every kind of suggestions, but this review is claerly deceitful and made to hit an honest business. The area in which the hotel is located is a calm and quiet one, especially now that the town is not loaded with tourism. As you could imagine corona virus emptied most of the towns all over Italy including Verona. We also are really uncomfortable with the statement you made about some refugees: this is not a slum area, and furthermore we are hit by this comment about the supposed nationality of these 30 persons. Verona and our Hotel welcome people from all over the world no matter their origins! We can sadly say that this town not only doesn’t have refugees, but it is utterly empty! We would also like to underline that your reservation was for two person (details that we can gladly share with you by sending a copy of your reservation), but you checked-in in three. Nevertheless our employee gave you more than one option: several rooms were shown to you and your family. Rooms in the main building, rooms in the residence, and room facing both the street and the back yard. You had the possiblity to choose the solution that could better suited you. We can understand that you were really tired and there could have been some misunderstanding, but one of our point of strenght is the cleaningness of the rooms. This is a judgement made by a lot of review of our guests that repays our hard work on this matter, and with this problem of the virus the efforts of our cleaning department has been doubled. Furthermore when somebody book the residence on our website it is made very clear that the reception is in the main building, but this doesn’t mean that the service in the residence is of an inferior quality. We even made you pay only 20 euro of fees instead of the whole penalty for late cancellation, and this seems to us a very fair compromise since you cancelled last minute. Best Regards,
Rating

w62, wrote review 13/01/2020

fabulous hotel in great location

Had two nights at this lovely hotel with my partner. It’s in a fantastic location- ten mins walk from the station and ten to fifteen mins from piazza Bra - straight along a very pleasant street with b... more