Hotel Firenze, Sure Hotel Collection by Best Western

Corso Porta Nuova 88, Verona, 37122, Italy
based on 1392 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Hotel Firenze, Sure Hotel Collection by Best Western

No breakfast served until February 28, 2021. Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Healthcare i show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
Corso Porta Nuova 88, Verona, 37122, Italy

Reviews of Hotel Firenze, Sure Hotel Collection by Best Western

Traveller Overview:
4.5 Rating: 1392 reviews
Excellent 53%
Very Good 38%
Average 6%
Poor 0%
Terrible 0%
Rating

sju2017, wrote review 04/08/2020

Smell of Mould,

Inconceivable experience: we booked an apartment, we were first given a standard room. After intervening, we got an apartment in the next building. No reception there, no security whatsoever. Hotel wa... more

Owner Response
Paolo Sergio Cucini, Proprietario at Hotel Firenze, Sure Hotel Collection by Best Western, responded to this review
Dear Sirs, we are really sorry to read these words and surprised that you took your time to review us since you didn’t stay at our hotel. Usually we are grateful for every kind of suggestions, but this review is claerly deceitful and made to hit an honest business. The area in which the hotel is located is a calm and quiet one, especially now that the town is not loaded with tourism. As you could imagine corona virus emptied most of the towns all over Italy including Verona. We also are really uncomfortable with the statement you made about some refugees: this is not a slum area, and furthermore we are hit by this comment about the supposed nationality of these 30 persons. Verona and our Hotel welcome people from all over the world no matter their origins! We can sadly say that this town not only doesn’t have refugees, but it is utterly empty! We would also like to underline that your reservation was for two person (details that we can gladly share with you by sending a copy of your reservation), but you checked-in in three. Nevertheless our employee gave you more than one option: several rooms were shown to you and your family. Rooms in the main building, rooms in the residence, and room facing both the street and the back yard. You had the possiblity to choose the solution that could better suited you. We can understand that you were really tired and there could have been some misunderstanding, but one of our point of strenght is the cleaningness of the rooms. This is a judgement made by a lot of review of our guests that repays our hard work on this matter, and with this problem of the virus the efforts of our cleaning department has been doubled. Furthermore when somebody book the residence on our website it is made very clear that the reception is in the main building, but this doesn’t mean that the service in the residence is of an inferior quality. We even made you pay only 20 euro of fees instead of the whole penalty for late cancellation, and this seems to us a very fair compromise since you cancelled last minute. Best Regards,
Rating

w62, wrote review 13/01/2020

fabulous hotel in great location

Had two nights at this lovely hotel with my partner. It’s in a fantastic location- ten mins walk from the station and ten to fifteen mins from piazza Bra - straight along a very pleasant street with b... more

Rating

gerard_gbg, wrote review 15/12/2019

Very good Hotel at perfect location

Very nice stay, overall very good standard of accomodation. Very friendly and competent staff both in reception and at breakfast. Location just perfect. Would gladly return to this hotel anytime, and ... more

Rating

Natalie L, wrote review 13/10/2019

Great location

Location is perfect just a 10 minute walk from Piazza Bra and the Arena. Room was massive and staff were friendly and welcoming. Set on a lovely wide promenade and an easy walk from the train station ... more

Rating

RaduCantor, wrote review 06/10/2019

Lovely room

I had the opportunity to spend one night in Verona at this hotel. Here is my experience: What I liked: - big room, decorated in a classic way - stylish bathroom - they offer a phone companion, if you... more