Hotel 52 Whitley Bay, Sure Hotel Collection by Best Western

We booked the suite through hotels.com after seeing what looked like amazing photos. It boasted things like separate living area, full kitchen/dining room & free bottled water amongst other things. We paid extra for the suite based on this, rather than a basic hotel room with a cheap sofa in it. Sadly when we arrived we got the basic hotel room with cheap sofa anyway, rather than the grand suite we paid for. Apparently the photos of the room featured are at their sister hotel & I had to take it up with hotels.com if I wanted to complain. As way of apology, the lady offered us both a free breakfast in the morning. Obviously things are a lot different in the covid world, but while we were offered tea & coffee to take up to the room, the free bottled water wasn’t offered. Instead there was a printed sign saying we could buy bottles (as well as cans of coke) for £1 each. We instead opted to drive to the local supermarket. The room itself was comfortable, just a bit dirty & not well thought out. For example the desk where the kettle was put was too low to be able to plug the kettle in. We had to put the kettle on the floor to use the lower plug points instead. The “king size” bed was actually 2 beds pushed together with a very noticeable join up the middle under the bedsheet. The bathroom window looks like it once opened, but is now screwed shut. There was loo roll jammed in a gap behind the toilet & the bath panel was filthy. And let’s not forget the dirty towels too. While I tried to make the best of the night away, we couldn’t get away from the fact that it wasn’t the room we booked (regardless of who was at fault for the misleading photos). To end the review on a positive note, the lady who was on the reception desk was absolutely lovely. She was apologetic about the room being different to the one we saw online & seemed to want to help. We won’t be returning to this hotel though for the dirty room & lack of advertised facilities. less

Great hotel for the price breakfast was lovely lots of options to try room comfortable & clean Covid rules adhered to good reception staff very helpful Buddha lounge next door was excellent had 2 evening meals during our 4 night stay food was just lovely less

Having lived in Whitley Bay for 8 years, some 20 years ago, I know the area relatively well. 3 years ago we became grandparents and have been regular visitors to the area, staying at a well known hotel chain close to the beach. This was a trip on my own and I thought I would try something different. In having a search I came across Hotel 52. Photos looked good. Recent reviews were generally ok, so I went ahead and booked a single room. £30 / night B&B... at that price I went for a double room at £39.50, half of what I normally pay so was a little sceptical. Arrived on a sunny Sunday afternoon. it was off to room 29 on the first floor via clean staircase & corridors , creaky floors come as standard in buildings of this age !! My bedroom was large with a bay window that you could see the sea front from and a bathroom bigger than the average house bathroom, with an electrical powehower over the bath. Both rooms were spotlessly clean, modernly decorated, with a very comfy bed. After a great nights sleep I went down for breakfast whìch again was in a clean modern dining room with a fine selection for breakfast. Personally, this was probably the best value for money, friendly hotel I have stayed in. Definitely my place to stay when returning to Whitley Bay..👍👍👍 less

We booked a standard room for 2 nights for my husband and myself. Unfortunately the room was substandard. It had a queen size bed, pushed against the wall. The remote control for the TV didn't match the unit so didn't work. The carpet was very badly worn. The desk/dressing table was placed so you couldn't sit at it. Piece of advice. Get two bedside cabinets, move bed to centre of window wall, move desk to mirror wall. Or make it a single. Having said all this, and on the up side. The staff were excellent, friendly and helpful. The room was clean. The breakfast was very good. less

We stayed at this hotel for one night on a Thursday. The hotel is perfectly located for both the beach (2 minute walk) which is truly beautiful, and the town center (5 minute walk). we arrived early, and was lucky enough to get parked in the hotel car park (which only holds 3 cars). There is on road parking if you do not get in the car park. All the staff we encountered were very friendly, polite and helpful - making us feel very welcome when we arrived. Our room was at the back of the hotel, so we did not encounter any issues regarding noise throughout our stay. The room was small, but comfortable, with everything you need in it. The en-suite was a very good size, although the shower left a lot to be desired. Whilst it worked, it had no pressure. There is coffee making facilities in room, although you need to collect the coffee/tea/sugar etc from reception. This is all done to keep everyone safe during Covid-19, and seems to work. We did not eat in the hotel in the evening, as we went into the town center. We had breakfast included in our stay, and have to say it was totally delicious. cooked to order, rather than a buffet, it was very tasty and a good portion size. the only downside really, is that parts of the hotel looked a little worse for wear - the upstairs corridor carpet was stained. However, this didn't detract really from our stay. overall, a very nice stay, at a good price. less