Great, but missing the littlest things.
I use this place a few times a year because it suits where I need to be. It is a great place, but I think it could just be so much more elevated and thus provide what feels like a five star experience. Don't get me wrong, I love it here, stay often and will continue to do so. I suppose I am just trying to be constructive, if anything. Staff and service is always brilliant and I have never had an issue. When I say little things, I mean tiny. I just like to think of what I would love to see that would make it more "wow". I think they should consider having a microwave in room. Given it's location, it is hard to find anything convenient and open at late nights and weekends, or even late weeknights for that matter- it is mostly a business/day precinct. But of course you could go to the supermarket and get a few essentials to get you through, so somewhere you could heat up something would be great. Especially if travelling with kids or alone. I have had breakfast twice, but as some other reviewers state, it is nothing special. Sure, the essentials are there, but it's just bland, and in quieter periods lack of turnover means whatever is cooked sort of stays until gone, so it's not always feeling freshest or hot enough.
Another thing is, I had stayed here on Easter, and this is comparing my stay to another hotel I stayed at same time last year, where they left a chocolate bunny for all guests in room. This was a nice little surprise that made you feel special, and like they appreciate that you have to be there on a significant day (Whether religious or not). I would have like to see something like that done here- not because I care about the chocolate, but the touch would add to the guest experience of feeling wowed.
I have had dinner at the restaurant once, but again, whilst great, it just doesn't feel elevated in relation to the high prices.
There is also sometimes an odour in the hallways, not sure what this is, but it is unpleasant and more effort to curb this would be appreciated.
Overall, a fantastic place and you will not be disappointed by any means- I am just providing my personal opinion in an open forum in case it assists both others and the management. less