I consider myself lucky that this was a visit that meant I wasn’t in the hotel for too much time, we were there for a weekend event at the Hallmark Hotel and had stayed here last year too. The hotel ... more
I consider myself lucky that this was a visit that meant I wasn’t in the hotel for too much time, we were there for a weekend event at the Hallmark Hotel and had stayed here last year too. The hotel has gone downhill considerably since 2019.
We arrived to be told the room had been cleaned, it hadn’t so had to lug all our stuff back down to reception so that housekeeping could do their job. Thankfully a member of the reception team came to give us a hand.
The room was okay, but I certainly don’t think it had had a deep clean in the last year, the dust build up above the mirror in the bathroom made my stomach turn.
The sofa had rather a lot of stains on it and was very small, but at least there was one.
The bed was horrendous. Everytime I turned over the whole thing moved, it was bouncier than a trampoline.
When we arrived back at the hotel on the Saturday afternoon we thought it hadn’t been cleaned as there bed was still unmade, but then we realised that there were fresh towels. I have NEVER stayed in a hotel where the beds not been made.
I didn’t complain because frankly I didn’t want to go back downstairs, there were a lot of young men hanging around the reception areas and in the corridors and the car park. It was actually quite unnerving walking around the hotel, I completely understand that these chaps had rooms but they gave the place a real feel of a “hostel” not a hotel.
In addition the lift was so slow I took the stairs as it was quicker.
I am glad I never have to stay here again. less
HallmarkOPS, Manager at Derby Station, Sure Hotel Collection by Best Western, responded to this review
It is very difficult 961maiar when you are given the choice to book to stay in a budget metro hotel and the rest of your party are staying in more luxurious surroundings where the event is actually taking place. It is unfortunate too for you that this hotel is 100% full of a group of mainly men and young families, when principally you are attending a female event which I am sure possibly made you feel quite isolated at this location.The other hotel too was 100% full and due to the complexities to room types it was not possible to room move you which the organiser was aware of.We were asked to keep you and your colleagues together and it is no surprise they have also recorded identical feelings to yourself. I do not agree with your comments regarding cleanliness, albeit the hotel may show signs of wear and tear due to very high occupancies year round. The manager is well known to many in your party and I am sorry you did not take the opportunity to speak to him. I am not sure if this event is taking place next year but if you are attending the summer party we will try and ensure you are not staying at the Inn. Please accept my apologies for not meeting your expectations on this occasion.