Derby Inn, Sure Hotel Collection by Best Western

21 Midland Road, Derby, Derbyshire, DE1 2SL, England
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Derby Inn, Sure Hotel Collection by Best Western

Great-value rooms in Derby city centre.

Offering no-frills modern accommodation, Derby Inn Sure Hotel Collection by Best Western is exceptional value for families and business travellers looking for somewhere affordable to stay overnight.

We're in a superb location too, just 2
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Lift to all floors, Pets Allowed
Pets accepted
2 dogs per room £15 per dog
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

Reviews of Derby Inn, Sure Hotel Collection by Best Western

Traveller Overview:
3.5 Rating: 582 reviews
Excellent 25%
Very Good 38%
Average 21%
Poor 7%
Terrible 7%
Rating

961maiar, wrote review 09/03/2020

Appalling

I consider myself lucky that this was a visit that meant I wasn’t in the hotel for too much time, we were there for a weekend event at the Hallmark Hotel and had stayed here last year too. The hotel ... more

Owner Response
HallmarkOPS, Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
It is very difficult 961maiar when you are given the choice to book to stay in a budget metro hotel and the rest of your party are staying in more luxurious surroundings where the event is actually taking place. It is unfortunate too for you that this hotel is 100% full of a group of mainly men and young families, when principally you are attending a female event which I am sure possibly made you feel quite isolated at this location.The other hotel too was 100% full and due to the complexities to room types it was not possible to room move you which the organiser was aware of.We were asked to keep you and your colleagues together and it is no surprise they have also recorded identical feelings to yourself. I do not agree with your comments regarding cleanliness, albeit the hotel may show signs of wear and tear due to very high occupancies year round. The manager is well known to many in your party and I am sorry you did not take the opportunity to speak to him. I am not sure if this event is taking place next year but if you are attending the summer party we will try and ensure you are not staying at the Inn. Please accept my apologies for not meeting your expectations on this occasion.
Rating

FayeL208, wrote review 09/03/2020

Gross

I stayed here two nights whilst attending an event at their 4* across the road. The hotel stank of stale smoke and unwashed bodies as soon as we entered, and the room was worse. The paper was peeling ... more

Owner Response
HallmarkOPS, Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
It is very difficult FayeL208 when you are given the choice to book to stay in a budget metro hotel and the rest of your party are staying in more luxurious surroundings where the event is actually taking place. It is unfortunate too for you that this hotel is 100% full of a group of mainly men and young families, when principally you are attending a female event which I am sure possibly made you feel quite isolated at this location.The other hotel too was 100% full and due to the complexities to room types it was not possible to room move you which the organiser was aware of. I do not agree with your comments regarding cleanliness, albeit the hotel may show signs of wear and tear due to very high occupancies year round. There are only bedroom facilities available at the Inn, the breakfast room is a private facility and was not available for you to use which you were informed about that you would take all meals at the sister hotel. The manager is well known to many in your party and you did speak to management during your stay. I am not sure if this event is taking place next year but if you are attending the summer party we will try and ensure you are not staying at the Inn. Please accept my apologies for not meeting your expectations on this occasion.
Rating

TeaDee75, wrote review 02/12/2019

Good value and convenient location.

Stayed for one night and was pleasantly surprised after reading some poor reviews. Adequate sized room with all the usual facilities including iron and ironing board, TV, tea/coffee and toiletries. Cl... more

Owner Response
HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive review. We have several hundred guests staying with us every week but very few people take the time and trouble to leave a review so we are very grateful for this feedback. All the team take our reviews seriously, it is always uplifting for everybody to receive praise but equally when we receive negative comments we do try to improve our guests experience. We hope we will have the pleasure of your company again soon.
Rating

Cazstar123, wrote review 29/11/2019

Family visit

We have been to this hotel for many years ,including a Christmas meal for all the family ,before my son got married We stay at this hotel as it is very handy As its right near the town centre So lot... more

Owner Response
HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive review. We are very grateful for this feedback. All the team take our reviews seriously, it is uplifting for everybody to receive praise but equally when we receive negative comments we do try to improve our guests experience.It is always good to welcome back our regular guests and we hope we will have the pleasure of your company again soon.Festive greetings to you all and a very Happy and prosperous New Year.
Rating

rossmuirhead, wrote review 25/11/2019

visiting Derby to go to the football at Pride Park and to visit friends

very good spacious and comfy room , friendly check in and had very good breakfast at their sister hotel the Midland Hotel across the street, in total an excellent stay thank you , have been befo0re an... more

Owner Response
HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive5 star review. All the team take our reviews seriously, it is always uplifting for everybody to receive praise as we endeavour to improve our guests experience with us. We hope we will have the pleasure of your company again soon.