Received a good deal by using my loyalty membership and booking direct with Best Western online, so I decided to stay in an executive double room for five nights. Check-in was a smooth process, althou... more
Received a good deal by using my loyalty membership and booking direct with Best Western online, so I decided to stay in an executive double room for five nights. Check-in was a smooth process, although I had to ask where my room was and where breakfast was served, which should be information given routinely. My room was a very good size and clean, with the exception of top of the wardrobe area, which was rather dusty. There was one light out in the bathroom and the body wash and shampoo bottles were completely empty, but once I mentioned this at reception, these issues were rectified at the earliest opportunity. It looked like the room wasn't occupied for a while before me, so these issues should have been picked up prior to my arrival, however, the staff were very efficient at sorting this out. Breakfast was fresh and delicious with a good range of hot and cold buffet items, and a coffee machine with various options such as tea, coffee, cappuccino and mocha etc. Anything that ran out during service was replenished quickly. It was very hot on a couple of the days during my stay, so I asked for a fan from reception, which was placed in my room when I arrived back in the evening with no problems at all. The decor could do with some updating, but the bed was comfortable and the cleaning was thorough. There was also a very secure multi-storey car park where you could get directly through to the rooms via the lift or stairs from levels one and two. Plenty of spaces too. Despite some minor issues, I would not hesitate in returning to this hotel. less
Richard Parker, General Manager at Birmingham Strathallan Hotel, BW Signature Collection, responded to this review
Dear Fez71, Thank you for your very honest and full review. I will share the content with all of our team to learn from where we could be better and from from the customer service that we got right.
Hope to see you return soon. Regards Richard and the Strathallan Team