Disappointing and misleading
Very disappointed with this hotel to say how much me and a friend paid for 1 night , when the staff member made a mistake she reacted arrogantly and made out I was the person who was wrong. The rooms ... more
Very disappointed with this hotel to say how much me and a friend paid for 1 night , when the staff member made a mistake she reacted arrogantly and made out I was the person who was wrong. The rooms are very small and cramped and the bed is extremely small even though it was stated as a double. The bathroom was dirty,aged and very used, we stayed in this hotel due to it being close to the commonwealth games that we were going to watch however me and my friend hardly slept due to the walls being so thin and could tell someone was smoking ‘weed’ directly next door which was lingering in our room the whole night.
Do not stay here!! less
Richard Parker, General Manager at Birmingham Strathallan Hotel, BW Signature Collection, responded to this review
Dear Guest. Thank you for your feedback and I am sorry you were not looked after in a more hospitable manner. We take our customer service responsibility very seriously and I will ensure all of my team are reminded of the need for all our guest interactions to be a positive experience for our guests. Smoking or vaping of any substance is not permitted in the hotel and although it is difficult to control the behavior of guests we do expect a certain level of decorum.
As our hotel features a number of room types, we do have larger rooms available for those guests who need more space and we do aim to ensure any descriptions and photography is transparent when guests make booking choices, although I appreciate this may be of little comfort to you on this occasion.