This was pretty below the Best Western standards. We generally like Best Western properties because we travel often and you know what to expect at one of the properties in advance. USUALLY, we get a CLEAN room, comfortable beds, great WiFI, and a decent breakfast to start the day. As well as information in the room regarding tv channels, information about the hotel amenities, and surrounding area. Oh, and when you check-in they go the extra mile by welcoming you with a warm cookie, along with GREAT customer service, for very affordable pricing. Hence, the reason we choose Best Western properties.
We earned free nights by frequently using Best Western properties throughout our travels. So we chose to utilize those nights at this property since we were in that area. Worst use of our points EVER!
We got a filthy dirty room. Only the middle of the carpet had been vacuumed, as the entire perimeter of the carpeting in the room had thick dust along the edges of the floor. There was candy paper on the floor in one of the corners, along with a melted sticky piece of candy at the doorway entrance. Hair on the toilet seat, the remote was sticky, and the beds were not comfortable. There was a hard stiff edging, almost the feel of a box spring edge on the mattress. There was also, no information in the room to remind you of what the hotel offered in the way of amenities, or what any of the channels were on the tv. Since we weren’t from the area, the channels are different from ours at home. Checking in process was quick, cold, and no cookies. When I started to ask a few questions I was told, “This is only my 3rd day working here, so I’m not sure.”
I did approach the front desk as to the condition of our room. So, a supervisor of house keeping came to the desk, and I spoke with her. She apologized and went on to complain about how lazy the young housekeepers are, and how they don’t know how to actually clean!!! It’s not rocket science people!
On a positive note, breakfast was really the only thing about this particular establishment that resembled a Best Western at all! It fell below expectations a bit, but at least the staff in the breakfast area worked hard at trying to give you a good start start to the day.
On another note, there is a TGIF Friday’s connected here to the hotel. Also left a lot to be desired!
We will never return to this particular Best Western again. Be careful where you use your reward points if you are a rewards member, as you can get burned like we did!! less
TiffanieC41, Manager at Best Western Williamsport Inn, responded to this review
Thank you for your feedback, again I am sorry that we couldn't meet your expectations regarding your stay. On behlf of the entire Best Western Staff I'd like to thank you for letting us know was was wrong. We will make an extra effort to fix these problems in the future.