Afternoon Tea....highly disappointing
26/02/2018 Angela J, Durham, United Kingdom
We visited for afternoon tea for my daughters birthday and unfortunately I was really disappointed. The setting is beautiful however when they bought the afternoon tea out everything was stale especi... more
We visited for afternoon tea for my daughters birthday and unfortunately I was really disappointed. The setting is beautiful however when they bought the afternoon tea out everything was stale especially the sandwiches. We complained and the waitress went to speak to the chef. We were told they could bring us more sandwiches but they were all made up on the morning and therefore the bread would be the same. As such I declined. No-one everything was hard and dry if it isn’t made up fresh. We complained went paying our bill and the staff apologised however we still had to pay £60 quid plus for hardly eating anything. I’m certainly disappointed by the poor standard of food and customer service as we had no resolution. I cannot in good conscience recommend and would in fact suggest avoiding at all costs. There are far better value afternoon teas out there. less
WHGeneralManager, General Manager at Best Western Whitworth Hall Hotel, responded to this review
Firstly thank you for taking the time in posting your review here on Trip Advisor following your visit to us for afternoon tea, and of course I was saddened to read how we did not live up to your expectations on this occasion, I have of course passed on all your comments to the hard working team, we do use all feedback in a constructive way to improve our product and service we offer here at Whitworth Hall.
Once again thank you for your review and please except my sincere apologise for the short fall in service and food.