Disorganised check-in and abysmal WiFi speeds.
I was massively disappointed by my stay at the Best Western Westley Hotel. Having arrived at 2.10pm for an advertised 2pm check in, I was given a room in on the top floor of an building across the car park. After the long walk there with all my luggage, I opened the door to a smelly, messy room which hadn't been made up since the previous occupant had left. I returned to reception to let them know, received an apology and was asked to go and have a drink in the bar (at my own expense) whilst they got another room ready. After half an hour, I received a phone call from reception to tell me that the second room was ready. I once again lugged all my luggage to the new room, unpacked and sat down to work. But the WiFi wouldn't work at all - none of my mobile devices nor laptop would connect via the WiFi access code in the room. As I was in Birmingham on business, internet access was VITAL to me. I had essential work to get done before an important meeting the next day.
Once again I returned to reception and was given another access code. On return to my room once again, I soon found out that the new WiFi code wouldn't work, either. I returned to reception again and they said someone would come to my room to assist with the internet access. 20 minutes later, someone came and she couldn't get it working either...
Eventually, the manager on duty kindly offered me another room, larger in size, with promised "High Speed Internet Access". I managed to finally get a connection in this room, but the internet speeds were so diabolically slow that my emails wouldn't even download and web pages wouldn't load. By this time, I gave up.
If you're staying in Birmingham on business and need access to the internet via the advertised 'high speed internet', I'd recommend you stay elsewhere.
As for the room I eventually was allocated, it was nice. Bathroom was large and bed was comfy. But sadly, I left this place with a bitter taste of disappointment... I wouldn't return. less