Used Westley Suite and stayed for 4 nights - excellent customer service and comfy beds!
Stayed here and we also used the Westley Suite to run 3 x 1 day training sessions in October 2018. The Suite had plenty of space with ample natural light provided by floor to ceiling windows along one entire side. There was heating / air con as well as a projector, screen, AV and plenty of space for our delegates. Free parking and free wi-fi were a definite bonus, as was the very reasonable and varied lunches offered to us and timed to perfection to coincide with when we broke for lunch.
My colleague and I also stayed for 4 nights at the hotel, (not in the main building) and the rooms were clean and although they hadn't been recently decorated, were comfortable, had great wi-fi and a large choice of TV channels. The beds were so amazingly comfortable, as comfy as mine at home! We dined in the bar each night and the food was beyond good. Tasty, varied and decent sized portions with reasonable prices.
Every single member of staff we came into contact with during our stay was professional and extremely helpful. I seriously couldn't find fault with customer service and each staff member was keen to help in any way they could.
We stayed in ground floor rooms and although there is no lift here, I don't think it would cause issues with luggage as the staff were so very attentive.
I'd strongly recommend this hotel to stay at and also if you need meeting / conference facilities. We'll definitely be using this hotel in the future and I'm actually looking forward to going back. less