Best Western Victoria Palace

Where to begin? Room 404 was tiniest hotel room I've ever had. Expected small because it is London, but this felt like a converted linen closet. I have to do Yoga stretches for my back and when I laid down in the floor, I could not stretch out full length. I am 5'3" tall. Only available floor space was about 4'. Bed was lumpy. Hard to adjust air conditioning because of room size; either freeze or stifle. Bed pushed up against the wall under the window. When I turned to my right side during the night, the window curtains slapped my face. When I got down in the floor to do my stretches, found a toenail. IT WASN'T MINE. The reason I didn't request a different room is that they originally planned to put me in the annex. It doesn't have a lift and I have a hard time with stairs. However, the elevator was out of commission twice and I got to walk up 4 flights of stairs after a long day of sightseeing. If you can tolerate a jail cell with basic amenities, then this is the room for you. But be sure you get a really good price to make it worthwhile. less

Me and My mother stayed there for 5 Nights, at checkin we found out Annex Building (our reservation) is actually apartment and it was the best for us. Big Room, Complete Kitchen (except dish washer and Washing Machine), Clean room and Beds, Small but good Bathroom. Location is 10 minute walk to Pimlico Metro Station. Santander City Bike Share Station is 2 minute walk. Grocery Store is in 1 minute walk. It was expensive but in comparison with other hotels in London, We recommend it. Hossein Shamloo, Tehran, Iran less

We booked a triple room in the annexe and got an ‘upgrade’ the night we checked in. it was mentioned while booking that the annexe didn’t have a lift so not much to say about that. This hotel has multiple buildings in the same area and only the main building has a lift as well as a reception. The room was spacious and meant to accommodate 4. Had a big bathroom. However it was in the corner of a basement with a window overseeing the sky and a wall. Had a fire door next to us whose glass was fully shattered although taped together and open almost always. Thought it was weird they didn’t rectify this first given the hotel was undergoing renovation in the main building. Didn’t give us a sense of security (especially with no reception in the building) being in a room like that and we requested to be moved to another room. This time we were in a triple room two floors up in the same building. As is the comment by many, the room is cramped, the bathroom unbelievably small. The shower stall is so tiny it makes you go grrrr. The walls are paper thin and we couldn’t sleep till wee hours one night owing to a guest in the next room who was talking loudly. Despite bringing it twice to the notice of the reception in the other building nothing was done at that time and so we were offered a complimentary breakfast the next day. A safe, basic open shelves to hang clothes and kettle with tea/coffee sachets is provided. No complementary water however. Staff was prompt with other assistance like carrying luggage and booking a cab to the airport (going to heathrow by cab may workout the same as taking an uber to Paddington stn and then the Heathrow express) Convenient access to Victoria Station which is couple of min walk. Trains to Gatwick airport also leave from Victoria making it very easy for folks who are flying in and out from Gatwick. Hyde Park and Buckingham Palace are nearby. Though we enjoyed sightseeing London, our stay here was honestly very average. less

We were accommodated in the annexe for four nights, in a room not much bigger than 3m x 3m where the majority of the area was occupied by the double bed pushed against a wall. I had to either climb over my wife or slide up the bed to actually lie down. Yes the bed was comfortable, the location is within an 8 minute walk to Victoria BUT...without an included breakfast, it cost me £718 for the four nights so if you must stay at this hotel, make sure you are NOT in the annexe. less

A one night stay at low cost (for London) and I was very pleasantly surprised. Hotel was clean and modern. Staff were efficient, friendly and helpful. Breakfast was plentiful, good quality, laid out logically and cooked very well - and good coffee. The only downside to my room (605) was it was near a staff entrance, so there was quite a lot of noise from 6am, this was not such a problem to me as my alarm was set for 6.30 but for later risers could be a source of irritation. But I would definitely stay at this pleasant affordable hotel again. less