Best Western Victoria Palace

This is my second stay at Best Western with the first being in the Fort Lauderdale area. After visiting that location and experiencing no problems, reasonable pricing and a spacious double room, I was severely disappointed in the London branch. PROS - 1) Check in and check out was fast and efficient with no problems 2) Front desk staff were extremely helpful and friendly 3) Internet/ Wifi services were great with good connection throughout and seldom dropped calls. They even facilitated easy streaming. CONS - 1) Rooms were much smaller than I expected especially for a double room. The toilet and shower were extremely cramped as well. You could hear your neighbours very easily and whenever anyone opened/ closed doors or walked up/down stairs. 2) Water heating when showering was fickle. Sometimes the water would get freezing cold while showering and then extremely hot. As I stayed 7 days this began to get extremely irritating. 3) Breakfast was not included in the package and for 12.50 pounds for breakfast, this was extremely steep compared with delicious cheaper options nearby. Even friends living years in England were astounded by the price. 4) I asked room service on 2 occasions for an extra roll of toilet paper but left my stay without getting this. I understand the Corona Virus pandemic and shortages but I was merely asking for 1 roll. Luckily I didn't stay one day extra. 5) Pricing overall was a bit high for what I experienced. I understand it is the city but if I had the same experience as I did in Fort Lauderdale, I would not have complained about this last point. OVERALL - I wouldn't recommend for people staying above 2 days. Definitely could pay a cheaper price in an Airbnb or pay a little bit more at another place for breakfast included. less

Super hotel in excellent position geographically. Lovely staff and everything in the room you could require. A treat to be able to open the window to let in fresh air, though double glazing best for sleep to keep out the traffic noise. Will definitely go again. less

2 night stay while attending a conference nearby. Convenient location with lots of evening eating opportunities within short walking distance. Compact bedroom with a small bathroom and very limited hanging space and would be a challenge for 2 occupants. Bed was comfortable for a single person and desk space was adequate with appropriate USB and power sockets. Breakfast at £12.50 was very expensive for just cereal and coffee; hot food offered but there should be an option for continental breakfast or hot breakfast. less

There are few secrets in the London hotel market. For the 150 pounds a night (breakfast not included) I paid at the BW Victoria Palace I got a small room with two single beds on the 5th floor (no lift). This is no worse than anywhere else, expect that room was very average in terms of design and finish. The very friendly staff help to make up for the off-the shelf Ikea style fittings. Honestly, this is pretty typical for central London and I have seen much worse. I wouldn´t not stay here again. Faint praise but that´s the London hotel experience. less

Stayed here for 2 nights as I was sight seeing in London Town. Great location, located 5 minutes away from Victoria train station. Despite busy location the room was very quiet and you couldn’t here any traffic. The staff were very friendly and the room, whilst a bit tired was spotlessly clean. They have a left luggage facility as well which is handy. Would recommend for a brief stay if you are shot going to spend much tine in the room. less