Best Western Victoria Palace

Room was clean and well stocked. We had a room with a double and a cot. The cot was as comfortable as a bed. The bathroom was spacious with cabinet and shelf space. Friendly and helpful staff at the front desk 24 hours a day. The ability to book tour tickets at discounted group rates via the front desk is a helpful feature. The elevator service was quick. We never had time to try the breakfast buffet but it smelled delicious. less

Stayed four nights Sat-Tue. My fourth floor room was very compact single room, but ok for spending the nights and a bit of office work. Everything very clean and maybe recently renovated. Excellent breakfast with bread, fruits and classic warm dishes (bacon, eggs, hash browns, beans,..) Great location -- a few hundred meters from Victoria station, with numerous restaurants and pubs nearby! Colleague mentioned that the 2nd floor room was a bit noisy at night (traffic) less

Overall a good value hotel for London 10 minutes from Victoria Station on Foot and ideal for getting to see Hamilton at the Victoria Palace Theatre. We were a family of 5 and took two rooms in the Annexe, a triple and a double. The rooms were clean, nicely decorated and bathrooms looked new and modern. The Annexe building itself is a rambling buillding but would only be an issue if you had haevy suitcases. The Check in/ Reception Staff were really friendly and helpful at all times. Breakfast was STG12.50 pp so we opted to eat outside and there were tons of eating options and restaurants in the vicinity. Stayed in January and the rooms were toasty warm and heard little or no traffic noise in the rooms. less

I will start with the positives...this hotel is a really good location for theatre trips, the shower was really powerful and the bed was comfortable, and i had a good nights sleep Now the negatives...I stayed here on Saturday night with my 12yr old daughter, we were given room 25 in the Annex (which isn't an annex it is another property across the street and around the corner that has no reception). The staff at check in were very pleasant and walked us over to show us our room. The room was very small and they had squeezed a tiny bathroom into it. On first site it looked clean and although small seemed ok for a bed for the night. Once we settled in and had a good look at everything we could see that the housekeeping was probably not doing a completely thorough job. around the toilet lid was grimy as were some of the tiles in the shower and i'm not convinced the desk had been wiped down but it wasn't anything we couldn't live with for one night. After getting the wetwipes out for the desk we decided it was all fine and got ready for our evening at the theatre. We returned at about 10.45pm completely shattered (London is very draining with all the crowds!) only to discover cockroaches in the bathroom..Ew! Given the time, the fact that reception was across the street and it was only me and my 12 yr old daughter i decided it was not practical to cross the street late at night with her or to pack our stuff up to try and get a different room that may be just as bad so we shut the bathroom door and decided to complain in the morning. We both had a good night sleep, the bed was comfortable but not having breakfast included in the price and being told checkout was at 11 we didn't rush to get out of bed in the morning...that was until at 8.30am the housekeeper knocked on our door until we opened it to ask if she could clean the room for changeover day!!! You can't make it up! i told her we don't check out until 11 and she would have to wait until we have gone, in all the times i have stayed in hotels this has NEVER happened before. When we finally went over to reception to checokut i told the man (assistant manager) there about the cockroaches and although he looked suprised he offered no apology or discount. he was pretty speachless and clearly didn't know what to say. I ended up just shaking my head with a suggestion he calls pest control before putting anyone else in the room and left. I will not book here again and i would suggest anyone else booking make sure you're in the main hotel not the weird little building across the street that is clearly not being inspected by management. The Annex rooms are not worth the £100pn with no breakfast. less

I stayed here on business and was told I would be in the annexe. An annexe by definition is an extension to the main building. I followed a guy 100 yards up the main street crossed the road and went down a side street. I then was told my room was on the top floor up six flights of stairs. I needed an iron to press my shirts and I was promised one that evening as I had an early meeting. No iron was brought to my room. I emailed them the following morning from a break in my meeting complaining that I did not receive an iron and could they please supply me with one as I was staying another night. Arriving back in my room I again had no iron and no reply to my email. I was was booked in for the following week but have now cancelled. I have stayed in a Best Western in San Diego where I had similar problem. It's a worldwide issue apparently. Shocking service. No stars and never again. less