Best Western Victoria Palace

I knew that a Best Western would not let me down. This one was really good, particularly given the very good rate. It is one of the many hotels in London which are conversions of former private houses, but it has modernised rooms and bathrooms. The reception staff were welcoming, amd the room was a reasonable size. Breakfast was above average for this type of hotel. It is a very pleasant part of London, with some good restaurants nearby. If you want to travel north on the Victoria underground line at peak times, it is worth walking south to Pimlico station which is less crowded than Victoria. less

Great location (4 mins from Victoria station), check in was efficient, friendly staff. Our accommodation was in another building which we didn’t mind at all. Room was big and the shower was great. There was however, some dust and a couple of hairs in the bed. The worst thing and the reason for the poor rating was because in the early morning, two cleaners were having a full blown conversation outside our room where we put a “do not disturb sign on” and woke us up. Lack of sleep is something that shouldn’t happen in a hotel. This is what let the whole hotel down. less

Three star rating is fitting for this reasonabley priced hotel approximately 300 yards from Victoria Station and Underground. Rooms were small but clean and well presented, the staff were extremely helpful and friendly, and breakfast was an additional £12:50 each but well worth it prior to commencing what can be a very long and exhausting day visiting the numourous points of interest that London has to offer, particularly at this time of year with Christmas approaching. Upon reflection, it was nice to return to the relevant quiet of the hotel to regain our energy before attending the theatre show, which was fantastic. I would recommend the hotel but ensure that your booking is for the main hotel and not the Annexe which is situated opposite the main hotel, approximately 80 yards away and having to cross two roads to it's entrance, not ideal for the restaurant!! less

We stayed for two nights, and chose this location because it was close to the Victoria Palace theatre. It was far enough from the theatre and the station to be in a quieter area, but with plenty of independent cafes and small shops as well as a lot of other small hotels. We were travelling in and out of London from Waterloo, and found a bus that went from Victoria Station to Waterloo Station and back. We had to check in at the main hotel, and then a member of staff had to help us walk back with our luggage across a busy junction with traffic lights to the annexe. Our key cards got us into the front door and the room, which was in the ground floor at the rear. This worked well when we were coming back late from the theatre, but failed on the last morning when we came back from breakfast to find we couldn’t access the building. After traipsing back to the main hotel and getting our cards reprogrammed, we crossed back and tried again, only to find we were still locked out. I used my mobile to call the hotel and demanded they send someone over. As soon as the call ended, people came out of the front door and allowed us in, and our cards worked on the room door. The man came and found his card didn’t work on the front door either, this was the only drawback to staying in the annexe, where the room and facilities were excellent, There was tea and coffee making, with biscuits, a hairdryer, plenty of mirrors, plug sockets for charging devices, storage in bedside tables and an open wardrobe, a safe and a spacious bathroom with a good shower cubicle and a mirror surrounded with lights, Being near the front door was a bit noisy, as people coming and going tended to slam the door at night, but it was generally very comfortable, we could have done with being able to make the temperature lower. I noticed the cleaners had opened the window slightly after they’d made up the room, so they must have got very hot too. This was in late November, but the thermostat wouldn’t go below 19. I would stay here again, as it was good value and comfortable, less

I’m disappointed I can’t actually rate this place a zero and we’ve only been here half an hour!! We have paid £500 for three nights in the annexe. It’s absolutely nothing like the images and the rooms are tiny. I’m not usually one for complaining but this is horrific! Looking at other reviews that are positive I’m extremely bemused. I based my decision to stay here on other guest experiences so I can only assume that the bulk of reviews are for the main hotel? It must be better quality as this “annexe” is a completely building altogether that’s not even linked, it’s across the street and just around the corner. We were put in room 3 on the bottom floor and were disappointed at the room size (bed pushed up against the wall in the corner because it’s the only way it’ll fit) but hey... it’s just somewhere to put our heads down for the night (we thought!). Every two to three minutes there was an extremely loud rumbling noise for ten seconds or so (good luck trying to sleep through it). We called reception and they didn’t bat an eyelid or question it whatsoever so I suspect they get so many complaints about it that it’s a regular occurrence to just move those that complain and laugh at those that put up with it. They instantly arranged for us to be moved into another room which we were happy about. We were to be moved from the bottom floor to the top floor. As we were passing the entrance hallway my girlfriend asked out of curiosity what the noise was. The guy showing us to the room pleaded ignorance and said “what noise?” with a puzzled look on his face and clearly wanting to just get in and out without confrontation - lovely! Anyway... we thought the nightmare was over because if we’re at the top of the building a couple of floors up then all will be good right? But now, instead of the rumble being overhead, it’s now under foot. Just as irritating and to add to it, the fan in the bathroom won’t turn off, the switches don’t even work and shutting the door doesn’t block the noise out. I wouldn’t recommend it in a million years, it’s the worst £500 ever spent, you’d probably sleep better in a bus stop. less