Best Western Victoria Palace

The housekeeping it seems is limited to making the bed. Bathroom tissues left empty. Tea and coffee is not replaced without asking. Coffee mugs are left dirty. Despite asking the reception the same thing the next day. The reception staff were really helpful with directions etc but to me there’s better places to stay. Unusual for a Best Western Hotel. less

I liked everything about this hotel and I reckon it's impossible not to like it. First, the fact that it is quite close to Victoria Station. Second, it's a good value for money. Third, the accommodation was super: the bedroom was the right size, very quiet and extremely clean. It had heating just the right temperature, hot water all the time, modern and cozy furniture and lining that makes you feel at home. A lot of attention is paid to details: you are given welcome cookies, there are amenities for coffee and tea; you have good quality shampoo and hand wash; then, there are lots of hangers, a hair drier and a safe. Although my room was on the 4th floor on a building nearby with no elevator I had the help of a staff member to carry my luggage. Last but not least the staff is unbelievable: everyone does his/her best to make you happy. They lent me an adapter right at check-in. I felt welcomed, safe and a privileged guest. Many thanks to Mr. Rahim Jivraj, who is the hotel manager, a low profile and extremely efficient hardworking man who speaks several languages, Portuguese included; to Lucas, a very polite and friendly member of the staff; to Ms. Otília, an experienced and loving lady who supervises breakfast and pays attention to details; and to the young ladies that provide a wonderful breakfast. Breakfast is really great: besides the traditional English breakfast, you have a huge variety of bread, pastries, jams, cheese, cereals and fruit. It can be no better. less

Stayed here for one night while we came to watch a show and sightsee. Hotel is a good location, it was very clean and staff were very helpful. Like the photos of London throughout the hotel. Woke up to the nice smell of breakfast. less

Good location. 10min walk from Victoria station and theatres. We were given a ground floor room which was very small. We had almost no rooms to walk around the bed if we laid our luggages on the floor. The infrastructure were very old too and having shower quickly made the room humid. less

Great location and staff. Just a couple of minute walk to the bus and train stations. Just down the street from Buckingham Palace. Lots of places to eat nearby. We stayed there several times. Each time the room was clean, everything was in working order and the staff was very helpful. less