Best Western Victoria Palace

The room was absolutely lovely and was so close to everything! Local tube station just down the road which was brilliant. At check in the staff were very helpful, we did have to go across the road to a different building to our room but the staff were great and took the bags for us and showed us in well. It was brilliant as well as it was incredibly hot when we were in London and the air con was a great feature! Would definitely recommend less

The only reason to stay at this hotel is its proximity to the Victoria Coach Station. Our room was extremely small with no adequate area for a decent chair for reading. The lighting in the room was, however, very good and the bath room was large and highly acceptable. The front desk receptionists were courteous and knowledgeable about the surrounding areas and they were indeed helpful in every possible way. Buffet breakfast was very well set up and really most adequate. Overall, I did not feel that this hotel was up to the usual Best Western standards. less

This is a very good hotel. We stayed in the annex. There is no elevator, but we were aware of that, so that wasn't a surprise. The hotel location is good. (It's close to Victoria Station which means that you have a tube stop and the train station close by). The room was nice and the bathroom had very nice modern finishes. The beds were comfortable. We did have one problem: The phone in our room was broken and although we let the front desk know, it was never repaired or replaced during our three night stay. If we needed to ask the front desk a question we had to either use our own cell phone, or walk across the street. I did pay for an international plan for our phones but that could be a real problem for some folks in an emergency, especially when you have to run down stairs and walk across the street. We did have breakfast one morning, it was nice. The reception desk gave us a great recommendation for an Indian food restaurant called Paradise, which was a five minute walk from the hotel. Excellent food. less

Overall good value for money, excellent location for visiting tourist sights in London. Have stayed before but first time we have taken breakfast. This was very good with a good selection. As usual all staff very helpful and pleasant and would not hesitate to stay again. less

We stayed here one night. We were in the annexe and our room was up two flights of steep stairs (no lift) my 90 year old mother was with us luckily she is fairly fit! Our rooms were very cramped only room for one bedside table in ours. We were kept awake all night by a noise that sounded like a a washing machine on a full spin cycle. We complained the next morning, the guy on reception apologised half heartedly and offered us a free breakfast as compensation. We were attending an early wedding followed by brunch so didn't want breakfast at the hotel. No other compensation was offered. less