Best Western Victoria Palace

Stayed in room 621 on a short trip to see a play. The service was helpful, receptionist was nice. Easy to find, v close to Victoria and the room was expectedly small. It was basic, clean except for some kinky hand prints on the walls the cleaners hadn't noticed. Nothing really to complain about in those regards. But we had an air conditioning unit outside our window and a door to service it. The window was poorly fitted, with cold air flowing in even when it was closed. But the main problem was noise. The noise from both the trains and AC unit dominated our room. The window and door did nothing to dampen it at all. It was so loud that neither me nor my partner slept. Ironically, our AC didn't seem to be working. Other reviews of this hotel indicate this problem doesn't effect all rooms, but why roll the dice? A hotels basic function is sleep, if it fails in that respect it fails entirely. less

We had to visit London for 2 days for some paperwork at an embassy and wanted to stay near Belgravia, as well as near a tube station. Best Western Hotel offered the best value for money. We were quite happy with our triple room and the facilities provided. The room was nice and clean, everything worked properly. There was a big window, that looked out on the street, but once you closed it, there was very little traffic noise. Our room was in a different building, from the main reception/dining facilities building, but it didn't bother us much. For me, the fact that going up to our room involved climbing several flights of stairs was slightly more inconvenient. Anyways, our luggage was light, and the lovely young man who showed us to our room, offered to carry it for us. Since, there is no lift, the hotel might be inconvenient for people with mobility issues. However, it is 5 mins walk away from Victoria Station, so one can explore London quite easily, given the transport links. Also, it is easy to go to Victoria Station from Euston train station, in case you are travelling to London from up north, like us. less

This is my second stay at Best Western with the first being in the Fort Lauderdale area. After visiting that location and experiencing no problems, reasonable pricing and a spacious double room, I was severely disappointed in the London branch. PROS - 1) Check in and check out was fast and efficient with no problems 2) Front desk staff were extremely helpful and friendly 3) Internet/ Wifi services were great with good connection throughout and seldom dropped calls. They even facilitated easy streaming. CONS - 1) Rooms were much smaller than I expected especially for a double room. The toilet and shower were extremely cramped as well. You could hear your neighbours very easily and whenever anyone opened/ closed doors or walked up/down stairs. 2) Water heating when showering was fickle. Sometimes the water would get freezing cold while showering and then extremely hot. As I stayed 7 days this began to get extremely irritating. 3) Breakfast was not included in the package and for 12.50 pounds for breakfast, this was extremely steep compared with delicious cheaper options nearby. Even friends living years in England were astounded by the price. 4) I asked room service on 2 occasions for an extra roll of toilet paper but left my stay without getting this. I understand the Corona Virus pandemic and shortages but I was merely asking for 1 roll. Luckily I didn't stay one day extra. 5) Pricing overall was a bit high for what I experienced. I understand it is the city but if I had the same experience as I did in Fort Lauderdale, I would not have complained about this last point. OVERALL - I wouldn't recommend for people staying above 2 days. Definitely could pay a cheaper price in an Airbnb or pay a little bit more at another place for breakfast included. less

Super hotel in excellent position geographically. Lovely staff and everything in the room you could require. A treat to be able to open the window to let in fresh air, though double glazing best for sleep to keep out the traffic noise. Will definitely go again. less

2 night stay while attending a conference nearby. Convenient location with lots of evening eating opportunities within short walking distance. Compact bedroom with a small bathroom and very limited hanging space and would be a challenge for 2 occupants. Bed was comfortable for a single person and desk space was adequate with appropriate USB and power sockets. Breakfast at £12.50 was very expensive for just cereal and coffee; hot food offered but there should be an option for continental breakfast or hot breakfast. less