Best Western Valley Plaza Inn

5221 Bay City Road, Midland, Michigan, 48642-6351, United States
based on 447 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Valley Plaza Inn

The Best Western Valley Plaza Inn, located in Midland, is situated minutes from a variety of recreational activities and local universities. Hotel guests will also be close to Dow headquarters, Dow Gardens, Civic arena, roller skating rink, Midland C show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
5221 Bay City Road, Midland, Michigan, 48642-6351, United States

Reviews of Best Western Valley Plaza Inn

Traveller Overview:
3.5 Rating: 447 reviews
Excellent 34%
Very Good 27%
Average 13%
Poor 12%
Terrible 12%
Rating

heidibro164, wrote review 19/07/2021

Family with two young children.

Upon entering our assigned room after check in there was food/drinks sitting around (looked like it was a couple days old) and the beds were made, but there were crumbs on one. The desk staff admitted... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-3710. Sincerely, Leia Riley Assistant General Manager Best Western Valley Plaza Inn
Rating

nascarjay, wrote review 19/07/2021

So bad, I left early

At check in, first 2 doors would not open, finally got into a double queen room , when I paid for a king room, with no credit for down grade, pool was closed, but so dirty I would if not use anyway, ... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-3710. Sincerely, Leia Riley Assistant General Manager Best Western Valley Plaza Inn
Rating

tcroffmcginnis, wrote review 17/07/2021

Don’t Stay

Years ago this palace was perfect for family and friends great place for kids of all ages,Now I would never stay here again go at you own risk, I was lied to about the amenities working and they were ... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Valley Plaza Inn, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Rating

caitlinb1532021, wrote review 11/06/2021

Grungy rooms and dangerous construction

I had to walk over and around construction materials that were hanging out from rooms into the hallway when I went to find my room. You could see into the rooms that they were working on and there wer... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Valley Plaza Inn, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Rating

cjpearce3535, wrote review 07/06/2021

Should be shut down !

This place should be shut down ! We arrived to see that this place was nothing like the pictures they have up on the web site . Dirty ! Filthy place ! Checked in , got to our room there was a empty ... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Valley Plaza Inn, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.