Freezing room, soft/lumpy bed = horrible night
We stayed here for a hockey tournament with a large group. Location was nice, as it was only a mile from the rink. However, the room was freezing, wall heater barely worked, one bed was soft & lumpy... more
We stayed here for a hockey tournament with a large group. Location was nice, as it was only a mile from the rink. However, the room was freezing, wall heater barely worked, one bed was soft & lumpy, while the other bed was next to the exterior wall with cold air streaming in. They gave us a space heater, which helped, however, we had to unplug it when the cord got so hot I was afraid it would start a fire. The wall heater was blowing warm (ish) air at my face, since the directional vent wouldn't stay pointing up, so I eventually had to turn that off as well. We woke up a couple hours later and the room was like an ice-box. I put on all the warm clothes I could find and tried to sleep, but it didn't help much. Horrible night! less
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
We are terribly sorry that you did not enjoy your stay with us. During your stay you chose to take a space heater instead of moving to another room. We are sorry you were not satisfied with the space heater. Had you let our front desk know, we would have moved you to another room with a better working heater. We hope you will consider staying with us again in the future.