Best Western Valley Plaza Inn

Upon entering our assigned room after check in there was food/drinks sitting around (looked like it was a couple days old) and the beds were made, but there were crumbs on one. The desk staff admitted that that was someone else's room!! They were extremely impersonal and did not act apologetic. We were given another room which was fine, though we tried to get another room on the interior courtyard because that looked nice but were told that they were booked even though there were never more than 20 cars in the parking lot. Our key cards did not open the exterior door closest to our room, the desk person told us that it was "disabled because of all the stuff going on with the government" and to put a rock in it to prop it open or walk all the way through the front door! They must have more people complain because they ended up fixing it the second day. We didn't use the pool because the pool room was dark and dingy. The tv channel guide did not correspond with actual channels at all. The hot and cold water in the bathroom sink were backwards. less

At check in, first 2 doors would not open, finally got into a double queen room , when I paid for a king room, with no credit for down grade, pool was closed, but so dirty I would if not use anyway, same for hot tub, again, no credit for this, breakfast sucked, n nothing like they advertised. Booked a 2 night stay, stayed 1. less

Years ago this palace was perfect for family and friends great place for kids of all ages,Now I would never stay here again go at you own risk, I was lied to about the amenities working and they were not,everything was closed due to Covid which I definitely understood just didn’t appreciate being lied too less

I had to walk over and around construction materials that were hanging out from rooms into the hallway when I went to find my room. You could see into the rooms that they were working on and there were stained (blood or rust) mattresses and pillows lying all over the place. It needed to be roped off and clearly labeled. The bathroom title and grout looked like it hadn’t been scrubbed in weeks. Dimly lit rooms with dark brick everywhere that made it feel like a detention center. I would never stay at this best western again. I honestly wanted to check out the second I got up to room. less

This place should be shut down ! We arrived to see that this place was nothing like the pictures they have up on the web site . Dirty ! Filthy place ! Checked in , got to our room there was a empty hug drink , dirty towels , smelled awful ! I can’t stress this enough to stay somewhere else . Worst hotel experience I’ve ever had . So DIRTY! I’m sure they rent rooms by the hour . Absolutely horrific place . less