Best Western Tucson Int'l Airport Hotel & Suites

Checked in late dec. 14. So we could catch flight early on morning of 15. Was told shuttle not running. Also room only had decaf coffee. Was told roo. Was 89 dollars which was ok. But they forvet to tell you that tbere is tax on that also. So i said ok. Then there is 50 dollar charge for if you for thing if you use,ok. But herez were things change i look at my credit card statement on line see a 149.24 charge and a 50 dollar charge.omg. i call sat why a 50 dollar and a 149.24 they say they only charge 149.24 i say i see both. The front desk argue with me. Then tell me j just have to wait and de with it. Omg these people have poor rooms and old room, plus bad service, and charge extra. less

Nice rooms, good internet speed, good customer service. Breakfast was also good. Close to the airport, food, and entertainment. I was even able to get a late checkout without any additional fees. Would definitely recommend this hotel. less

Staff kept telling us that the luggage carts must be elsewhere in the hotel. Later admitted that they had none. Did not mention that their policy was to provide housekeeping only every 3 days. Had to beg for towels and extra pillows when this was discovered. Finally delivered the next day by tossing it in front of the door rather than knocking an allowing someone to respond and get the pillows and towels. Even after 3 days had to beg that housekeeping respond to clean the room and finally showed up about 5:30 in the afternoon. Wifi was slow and spotty sometimes unavailable for 15-20 minutes at a time. Seemed odd for an afternoon(non-prime time). less

This a fairly large property, with a lovely central courtyard where the pool is located, surrounded by orange, palm and other trees. We had a room overlooking the rear parking lot - easy access to the staircase leading right outside. There is an elevator on the other end of the hotel, but it's a hike to the far end. We had an issue with our room key not working, but there was a maintenance man a few doors away and he took care of the issue within a few minutes. Now that's service! The room was an adequate size, and the air conditioner worked great for the size. Breakfast was a Grab n Go box because of the Covid-19 limitations, but it had a breakfast sandwich, a muffin and an orange, which was a nice selection. We were pleased with the price paid and service received. less

I have stayed at this hotel a lot. We work down in Tucson a lot and preferred staying at best Western because the rewards program is great and generally the rooms are decently nice. The rooms in this best Western are large and generally clean. There is a front desk employee that wanted to throw a fit because we didn't have masks that were left in our room. We forgot the room key in the room and my kids had to use the rest room. The employee told my wife and kids that they needed to wait outside, keep in mind it's well over 100 degrees and an EMPTY lobby, while I get a replacement key so we can get back in to the room. We will not be staying at this best Western again. Very disappointed this behavior is allowed. The worst part is there was another employee at the front desk who was very nice and got me the key quickly but decided not to do anything while the other female employee was being rude and outrageous. less