Best Western Tucson Int'l Airport Hotel & Suites

The room was comfortable and clean. The pool area and common area near the pool were very dirty. We requested towels twice which we never received. I was at he pool for a short time because I was grossed out but the kids stayed back and I guess someone just clocked in and they cleaned up the area. There are many orange trees and they are beautiful. less

I have stayed here many times and have been satisfied - not this time. Check in was delayed - no one at the desk then took a call form her boyfriend? I am a gold member - did not offer me an upgrade or extra points. Put me in a room almost in the back parking lot - rooms on both sides were noisy until 2-3 AM. The shower did not work. There were no wash clothes provided. Worst hotel experience ever. less

We tend to stay in hotels 2-3 x a month, really did enjoy the room upgrades that they used to give for those who had stayed previously, but have not received an upgrade this past year. the bar/ restaurant is again open, but do continue to serve a bag breakfast. would stay agian less

Pretty normal when you check in, then you start to notice that it's poorly run. Trash is accumulating in the pool area, at one point there were two pitbulls running around the pool area and then one of the dogs took a dump right in the middle of the court yard. Later we could hear the dogs running up and down the hall way. Could hear the other guest partying all night so the walls must be paper thin, Really don't stay here. This place is a dump! less

Stayed at the Tucson Airport Best Western last year and had a great experience. Decided to stay here again based on the nice stay we had previously. VERY disappointed.! They did not give us the suite we reserved by the pool, instead gave us a noisy one along a busy road overlooking the parking lot. Our room , which we notified was for late check in, was not ready when we arrived at 11:30 p.m. One shower had not curtain, the other no hot water. Previously had a nice hot breakfast buffet, and I called to confirm the same. Instead, provided a very low quality to go "snack." Each morning they were out of coffee and there was a 20-minute wait while the reservation clerk make more. There was no housekeeping for a 2-night stay, which is totally understandable during COVID, but staff did not inform us upon making our reservation or during our stay. Although the staff were consistently very friendly and helpful, it did not make up for the lack of communication, dismal breakfast, and suite being switched to a lower quality one. Perhaps there has been a change of management. less