Staff was very friendly! Hotel was not what it use to be.
Stayed at the Tucson Airport Best Western last year and had a great experience. Decided to stay here again based on the nice stay we had previously. VERY disappointed.! They did not give us the sui... more
Stayed at the Tucson Airport Best Western last year and had a great experience. Decided to stay here again based on the nice stay we had previously. VERY disappointed.! They did not give us the suite we reserved by the pool, instead gave us a noisy one along a busy road overlooking the parking lot. Our room , which we notified was for late check in, was not ready when we arrived at 11:30 p.m. One shower had not curtain, the other no hot water.
Previously had a nice hot breakfast buffet, and I called to confirm the same. Instead, provided a very low quality to go "snack." Each morning they were out of coffee and there was a 20-minute wait while the reservation clerk make more. There was no housekeeping for a 2-night stay, which is totally understandable during COVID, but staff did not inform us upon making our reservation or during our stay. Although the staff were consistently very friendly and helpful, it did not make up for the lack of communication, dismal breakfast, and suite being switched to a lower quality one. Perhaps there has been a change of management. less
Samantha Brown, Sales at Best Western Tucson Int'l Airport Hotel & Suites, responded to this review
We do thank you for taking the time to share your feedback and we are sincere when we apologize in finding your expectations were not met while staying with us. We try to exceed all of our guests expectations and are always available to assist with any on property challenges. Managers on duty use all guest interactions and calls as opportunities to train staff and expand on our guests overall experiences. We thank you for recognizing the staffs efforts and would like to follow up with you at your convenience. If you would give the property a call directly and please ask for a member of our Management Team we would very much like to speak with you as to follow up on your stay.