We had a free room and were given a suite with two bathrooms which was very helpful with two people making a very early flight. Check-in was efficient and cordial and the room, while tired, was comfor... more
We had a free room and were given a suite with two bathrooms which was very helpful with two people making a very early flight. Check-in was efficient and cordial and the room, while tired, was comfortable. Unfortunately, the towels were practically threadbare and grey.
We made the first shuttle to the airport (5:00 AM) and would have had a problem, since the driver was late, except for the night clerk was gracious and took us himself to the short distance to the airport.
This was a park and fly arrangement with our car being left at the hotel.
Upon our return, we called the hotel once we had our luggage and was told to go to the "pickup place", which we did, based upon our past arrivals at the airport. After a prolonged wait, we learned that the hotel shuttle pickup was in a different area. We called the hotel repeatedly from the right place and were told the driver would be there very quickly, then he was on his way. Each response was different. We waited 45 minutes, late at night. We were the last people to be picked up from that area.
This left a negative opinion and frankly we would not patronize this hotel again nor can we recommend it.
The managers response talked about retraining employees but did not offer us any inducement to return for future occupancy. less