Best Western Tucson Int'l Airport Hotel & Suites

6801 S Tucson Boulevard, Tucson, Arizona, 85756-7015, United States
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Best Western Tucson Int'l Airport Hotel & Suites

The Best Western Tucson Intl Airport Hotel & Suites features spacious guest rooms and two-room suites with a contemporary decor. Guest room amenities include free Wi-Fi, refrigerator, coffee maker and premium cable on a flat screen HDTV. Microwave ov show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
6801 S Tucson Boulevard, Tucson, Arizona, 85756-7015, United States

Reviews of Best Western Tucson Int'l Airport Hotel & Suites

Traveller Overview:
4.0 Rating: 844 reviews
Excellent 55%
Very Good 21%
Average 10%
Poor 6%
Terrible 6%
Rating

Holli C, wrote review 11/04/2021

Good room dirty pool

The room was comfortable and clean. The pool area and common area near the pool were very dirty. We requested towels twice which we never received. I was at he pool for a short time because I was gros... more

Rating

tomlindy, wrote review 05/04/2021

Change of management or ownership?

I have stayed here many times and have been satisfied - not this time. Check in was delayed - no one at the desk then took a call form her boyfriend? I am a gold member - did not offer me an upgrade... more

Owner Response
Sue Ann Lemon, Agency / Consultant at Best Western Tucson Int'l Airport Hotel & Suites, responded to this review
Dear Mr. Lindy, Please accept our most sincere apology for your experience. Please know that we are using your review as a tool to ensure our front desk is available and attentive moving forward. We are researching to find the room you stayed in and make any necessary repairs to the shower. We have spoken with the housekeeping team to ensure all rooms are fully stocked with towels. While this does nothing for your past stay, we truly hope you give us another opportunity to welcome you and provide you with an exceptional stay. Save travels!
Rating

Emmett D, wrote review 28/03/2021

near airport

We tend to stay in hotels 2-3 x a month, really did enjoy the room upgrades that they used to give for those who had stayed previously, but have not received an upgrade this past year. the bar/ restau... more

Rating

drlk632, wrote review 16/03/2021

filthy is just the start of it.

Pretty normal when you check in, then you start to notice that it's poorly run. Trash is accumulating in the pool area, at one point there were two pitbulls running around the pool area and then one o... more

Owner Response
Cathy M, Other at Best Western Tucson Int'l Airport Hotel & Suites, responded to this review
We do thank you for taking the time to share your feedback and we are sincere when we apologize in finding your expectations were not met while staying with us. We try to exceed all of our guests expectations and are always available to assist with any on property challenges. We are a pet friendly hotel and all guests are expected to keep their pets on a leash when they are in the public areas. We would like to follow up with you at your convenience. If you would give the property a call directly and please ask for a member of our Management Team we would very much like to speak with you as to follow up on your stay.
Rating

BDD_11_12, wrote review 09/03/2021

Staff was very friendly! Hotel was not what it use to be.

Stayed at the Tucson Airport Best Western last year and had a great experience. Decided to stay here again based on the nice stay we had previously. VERY disappointed.! They did not give us the sui... more

Owner Response
Samantha Brown, Sales at Best Western Tucson Int'l Airport Hotel & Suites, responded to this review
Hello, We do thank you for taking the time to share your feedback and we are sincere when we apologize in finding your expectations were not met while staying with us. We try to exceed all of our guests expectations and are always available to assist with any on property challenges. Managers on duty use all guest interactions and calls as opportunities to train staff and expand on our guests overall experiences. We thank you for recognizing the staffs efforts and would like to follow up with you at your convenience. If you would give the property a call directly and please ask for a member of our Management Team we would very much like to speak with you as to follow up on your stay. Thank you, Samantha B