Excellent Customer Service...Great Stay in Every Way!
11/09/2019 BDD_11_12, Stockton, California
We were very pleasantly surprised that we enjoyed such a lovely stay at this hotel. Have not stayed at a Best Western for a number of years and either they have upgraded their hotels or this hotel at... more
We were very pleasantly surprised that we enjoyed such a lovely stay at this hotel. Have not stayed at a Best Western for a number of years and either they have upgraded their hotels or this hotel at the the Tucson Airport is the exception. For a mid range hotel, it was certainly a great value and they had nice amenities. Very impressed with all the staff's excellent customer service...friendly, cheerful, helpful, caring, and seemed to enjoy their jobs. We were greeted with a welcome, hello, or good morning everytime we passed the front desk, rather than them looking at their computer screen. The room was spacious, clean, and nicely decorated. The breakfast buffet was definitely nicer than other hotels that offer a complimentary breakfast. The roasted red bell peppers were an appreciated addition to the hot eggs, potatoes, and sausages. A nice variety of yummy condiments (6 total) were provided for the oatmeal. Most mid or lower range hotels provide plastic utensils paper napkins and plates. This hotel provided cloth napkins, real stainless utensils and ceramic plates.
We will definitely be staying at Best Westerns in the future and highly recommend Best Western Tucson Int'l Airport Hotel & Suites! less
Cindy B, General Manager at Best Western Tucson Int'l Airport Hotel & Suites, responded to this review
Thank you so much for your review. We are so pleased that you enjoyed your stay at the Best Western Tucson Airport! We work hard to keep our hotel well maintained and I have a wonderful team of staff members. They are most certainly what makes our property special. We hope you will think of us as your "home away from home" whenever your travel brings you through Tucson. If there is ever anything I can do to make your stay more comfortable, please do not hesitate to reach out to me directly.