Disappointing, definitely not a 4 star experience
04/08/2015 Kelly D, Edinburgh, United Kingdom
This was a 2 night booking for my partner & I at quite short notice (booked just under a week in advance) so rather than book an unknown quantity B&B, I thought I'd splash out the £260 on a 4 star hot... more
This was a 2 night booking for my partner & I at quite short notice (booked just under a week in advance) so rather than book an unknown quantity B&B, I thought I'd splash out the £260 on a 4 star hotel so that we'd know it would be nice accommodation with good wifi. Wrong.
How this hotel got a 4 star rating is a bit of a mystery.
Our room was ok if a little small, and the decor a little tired. No wifi signal in our room.
Car park is very small and overfull after teatime so we had to park in a car park a 5-10 minute walk away. Not the end of the world.
Where the hotel let itself down was that one of our duvet covers had a massive hole in it (about the size of a cat) which left the horrible manmade material exposed. This had been hidden on the underside of the duvet. We were tired and wanted to get some sleep so figured we'd tolerate it and it could wait till morning to get changed. When we got up the next day we left the duvet turned over so that the gaping hole and exposed duvet stuffing was obvious and would be seen by housekeeping so they could change it. Wrong again. They turned it back over to hide the hole and left it there. How is this 4 star service??
On the second night we had a drink at the bar and my partner's drink was served in a murky glass with a crack in it at the top.
I definitely did not feel this was value for money and would not book again.
The only redeeming feature was the breakfast, which was good despite everything else. less