Average place, could be a lot better
09/08/2017 KateInverness, Inverness
We had a good room overlooking the bay, but the bathroom was drab and not entirely clean. The shower screen was held on by several layers of adhesive. The windowsill was grubby and there was hair in t... more
We had a good room overlooking the bay, but the bathroom was drab and not entirely clean. The shower screen was held on by several layers of adhesive. The windowsill was grubby and there was hair in the bath. On the good side the room was spacious and the bed was amazingly comfortable. This hotel could be so much more with a bit of care. As it is the feel is of a place a bit musty and uncared for. The situation is excellent, right on the bay and the views from the front rooms are spectacular. One major downside is parking. It is extremely limited and if you miss getting a space you have to park in a public parking space some way from the hotel. less
BW_The_Queens_Hotel, General Manager at Best Western The Queens Hotel, responded to this review
Thank you for taking the time to post a review of your recent stay.
I am glad to read that in the most part you were happy with the accommodation, all the mattresses in the hotel were replaced about 1 month ago and I hope this added to the comfort of the bed.
It is disheartening to read of your comments regarding the cleanliness. I am very proud of our housekeeping team who work extremely hard to ensure the standards of cleanliness in our rooms meet ours and our guests expectations.
I can only apologise that our usual high standards have not been met on this occasion. If you wish to, I would be happy to speak with you further to obtain some information on which room you were in and the date you stayed so I can investigate this further.
We welcome all feedback from our guests whether positive or negative. This is one of the best ways for us to maintain or implement new standards to ensure our guests receive the type of accommodation and service that they expect.
Please contact me on 01631 562 505 if you would like to discuss your stay with us further, I would be happy to do so.