Desperate for a face lift
26/08/2015 HaveWineWilTravel, New Jersey
This hotel has prime views of the harbor,if you are willing to pay the premium price and you are willing to stay in what is just short of a dump. Hideously old, warn, threadbare carpet, coupled with o... more
This hotel has prime views of the harbor,if you are willing to pay the premium price and you are willing to stay in what is just short of a dump. Hideously old, warn, threadbare carpet, coupled with old, outdated furniture that so oversized you can't get in the bed, cheap linens, crown molding on only 1 part of 1 wall but stops right in the middle of the wall but isn't on any other walls, and on and on....I wish I had taken that picture. It was definitely NOT worth the price we paid.
The only bright spot is that there appears to be 1 staff member who cares and I only hope she was brought in to fix this mess. One website advertised laundry facilities at the hotel but when we arrived we were informed that there were no facilities and we could wait up to 48 hours to have the hotel service so the laundry...at £10 per bag. She was quick to help ensure our laundry was done in 24 hours, didn't charge us, and was working to get the incorrect information removed from the website.
Fingers crossed that she has the influence and power to make this the hotel it really could be. For the price of 2 nights stay a quick room facelift could help easily fetch £50 per night higher rates for the room and likely more return clients.
We certainly won't stay there again without a complete overhaul. less
Stacy_Seabourne, Manager at BEST WESTERN The Queens Hotel, responded to this review
Thank you for taking the time to review the hotel.
It is disappointing to read that the hotel did not live up to your expectations and that you would not return to the hotel.
I have passed on your comments to the owners of the hotel but in the mean time if you should wish to discuss this matter further then please contact me directly on email@example.com