clean and comfortable stay
02/09/2015 sandra s, Dumbarton, United Kingdom
had a good couple of days in Oban (despite the rain) with three friends. We all had single rooms and they were clean and comfortable. Breakfast and dinner was excellent and the staff were all very f... more
had a good couple of days in Oban (despite the rain) with three friends. We all had single rooms and they were clean and comfortable. Breakfast and dinner was excellent and the staff were all very friendly. We did get help with our luggage to our rooms and nothing was too much trouble. The only negative was what other people have said - the rules and regulations with regard to alcohol, setting off alarms and soiling sheets etc. We tried to get an alcoholic drink at 3.30 pm on a very wet day and was told the bar did not open until 5.00 pm. HOwever they did reluctantly open it. We were refused service after 11.00 pm and when we asked for ice the night porter said it was locked away!! I left my mobile phone charger and when I phoned they said they would post it to me but needed my credit card to charge for the post and packaging. This was fair enough and it arrived within two days but they had re-used a jiffy bag to post it!! This would be a great hotel if they just relaxed the rules a wee bit less
Stacy_Seabourne, Manager at BEST WESTERN The Queens Hotel, responded to this review
Thank you for taking the time to review the hotel.
I have noted your comments on the guest directory and the information it provides and these are now currently under review with the view to making them more guest friendly.
I am pleased that you have now received your lost property.