Shocking Dirty Room
26/11/2017 Chris W, Rugby, United Kingdom
Having booked last minute on a business trip I called to say I would be checking in after 11pm. I was told a key would be left in a box next to the side entrance as nobody would be available from 10pm... more
Having booked last minute on a business trip I called to say I would be checking in after 11pm. I was told a key would be left in a box next to the side entrance as nobody would be available from 10pm. This was all fine and the key was there when I arrived.
When entering the room it was disgusting and I couldn't wait to get out. The bed had been slept in and was untucked and dirty, a used coffee cup was on the side with the desk chair pulled out. The toilet seat was up, the shower used, and dirty towels on the towel rail.
This resulted in me travelling an hour and a half home to get sleep as nowhere else was available that late at night and I had to have just 3hrs sleep before returning to work the next day.
I complained to hotels.com who I'd booked through and the hotel refused to refund the money. Thankfully hotel.com have paid me back themselves.
Shocking service, hideous room, and will never recommend this place to anyone. less
dpl343677, General Manager at Best Western The Jersey Arms Hotel, responded to this review
Dear Mr Williams,
Please accept my sincere apologies for your very unpleasant experience. This has been a serious oversight by my staff and will indeed be addressed. I appreciate that you must have had additional costs for accommodation due to this unfortunate experience.
Please do not hesitate to advise me so that we my reimburse you in this regard. I would also like to invite you back for a stay at our hotel, at your convenience and to provide you with an exceptional stay.