Probably the smallest hotel room I've ever stayed in within England, there was a very small amount of room which wasn't taken up by the bed.
From my window on the lower ground floor I had a stunning view of a wall and a bucket outside. The inner window did not appear to close at all.
I thought I had a good room as it was in a section all of its own, with no bedrooms either side and just a "Staff Only" room adjacent. While it was quiet in the evening, my hopes of a lie in where well and truly scuppered at around 5am and beyond where there was just constant noise, banging and loud talking, from what I can only assume were staff members given that no one would have any reason to walk past my room other than them. I kept trying to get back to sleep but was awoken by someone knocking at my door at 9am (probably trying to clean it?). I was only there for one night and check out is at 11, so I felt this was quite unnecessary and rude.
The room was equipped with the basics you will need. Tea, coffee, kettle, hairdryer, soaps etc
Breakfast was a decent selection of hot food, cereals, fruit etc.
The hotel is situated practically across the road from the underground, so it's very accessible. There is a Tesco and a good few restaurants nearby, which you will need as there is an extremely limited menu at the hotel (basically sandwiches or lasagne).
Overall, the hotel will meet your basic needs, but that's about it. I had a decent nights sleep, but a terrible morning lie in. Breakfast was ok, I had to source food elsewhere in the evening. My first hand experience with the staff at the desk was fine, but the disruption and noise from the ones in the morning was unforgivable. less
Hotel-Manager-BW110, Manager at Best Western The Cromwell, responded to this review
Thank you for your feedback which certainly helps us to monitor and improve our services.
I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced.
I shall communicate with the team regarding the noise issue.
Thank you once again for bringing this to my attention and I hope that we will have an opportunity to show you our true service standards.