Good location but needs a refurbishment
14/11/2017 Tony617, Dublin, Ireland
Booked two rooms for my family (2 adults, 2 teenagers). We wanted adjacent rooms but not possible. Given two rooms on third floor, but one was very small with a depressingly tired décor - the double... more
Booked two rooms for my family (2 adults, 2 teenagers). We wanted adjacent rooms but not possible. Given two rooms on third floor, but one was very small with a depressingly tired décor - the double bed blocked the door to the tiny en-suite bathroom and there was no wardrobe, just a few shelves. In the end myself and wife reluctantly moved to a much better room in the basement. Another few annoying issues were finding the bar closed at 10pm, and discovering that they had run out of butter when we went for breakfast. On the positive side, the staff were always very helpful, and the hotel location was excellent for our plans. Could be a very good hotel if some money was spent on it, noticed when leaving that the last Award plaque in lobby area was dated 2012. less
Hotel-Manager-BW110, Front Office Manager at Best Western The Cromwell, responded to this review
Thank you for taking time to review your stay with us at Best Western The Cromwell.
I appreciate your nice comment about our friendly staff and the good location.
We value and appreciate receiving your compliments, suggestions and complaints so that we can improve the standard of facilities and services offered to all our guests.
Your feedback is important to us and I will be discussing your suggestions with the team to improve the areas highlighted in your feedback.
Thank you for staying with us and we look forward to welcoming you back very soon.
Front Office Manager