I have spent a whole week here during a business trip. Already when arriving, the service was slightly chaotic, but after some time the lady behind the counter found my booking and could check me in.
My room was on the very top floor - which is inconvenient given that the upper end of the lift is one floor below. As generic for London, the corridors are very narrow, especially with a heavy suitcase. The room was *TINY*, I mean, *REALLY* tiny. It was already quite a challenge to place my suitcase next to the bed, which is weird given that most guest will arrive with luggage. My "window" was also a very tiny one, which you could only open by a margin of 10 cm. Fortunately the rooms have air conditioning, as otherwise it would be absolutely impossible to stand the temperature in summer (and one may simply suffocate...).
The service kept on being slightly chaotic. Was ist the random soakingly wet towel which I found on my bathroom floor one night, the missing toilet brushes, or the unfriendly guy on the phone when asking about the check-out time. Also, when actually checking out, the guy at the reception was unable to show me the amount he had typed into the card reader - so that I had to pay blindfolded and could also see the final sum afterwars.
The breakfast, which is included (meaning that you have to pay extra every day), is so bad that I skipped it after two days.
Well, given that the location, the hotel is not a bad choice. But a price of 113 GBP/night is, even for London, a bit critical for so many flaws being included. Next time, I rather pay 20 more for a decent accommodation. less