15/10/2015 Emma M, Darwen, United Kingdom
I cannot praise them highly enough, from the moment we checked in to the moment we left they were amazing. The entire staff from Sheila and Malcolm down went the extra mile to make sure the weekend we... more
I cannot praise them highly enough, from the moment we checked in to the moment we left they were amazing. The entire staff from Sheila and Malcolm down went the extra mile to make sure the weekend went smoothly. From the warm welcome when we got there, to Shelia who ran around the hotel to open the fire doors to let my grandma who is in a wheelchair into the ground floor rooms on more than one occasion, to the staff who were smiling when we got up at 7am for breakfast( the bride and bridesmaids got it early, the boys later) and the night staff still smiling when the last of us went to bed at 4am. Sheila was waiting in reception to wave us off to church on the Saturday and did not move from the door from the first arrivals back to the moment the bride and groom arrived. As a previous reviewer put they took all the stress out of the day.
The meal was fantastic and the staff were discreet but always managed to be there anytime anyone needed a top up of food or drink. Everyone commented on how good the meal was and how attentive the staff were. In fact I cannot complain about any of the meals we had. They were all good.
The rooms were comfortable and well supplied. We were in the ground floor rooms which looked over the gardens and were warm but not too warm. One warning is if you are not too good on your feet maybe ask for a ground floor room as climbing to the top floor is a bit of a slog with bags.
I would like to thank all the staff for all your hard work over the weekend .You really made the wedding such a fantastic, stress free event that all we needed to do was enjoy. less