Excellent staff, serious plumbing issues
10/12/2018 David L, United States
The room I was in initially had a plumbing issues. Specifically, the pipes hammered badly when the sink faucets were turned. And the shower did not function at all, no water. Further, the whole end... more
The room I was in initially had a plumbing issues. Specifically, the pipes hammered badly when the sink faucets were turned. And the shower did not function at all, no water. Further, the whole end of the wall with the shower head was loose. I ended up changing rooms at 12:30 AM, which was rather inconvenient and wasted a lot of time when I should have been sleeping.On the other hand, the 2nd room was excellent. The desk night person was very helpful, accommodating and polite. I was upgraded to a nicer room and everything worked perfectly. All staff that I met including the maid service and check-in were very good. less
Jeni Z, General Manager at Best Western Storrs, responded to this review
Hello! I am so sorry for what you encountered during your recent visit with us. I did address your concern about the noise to our Chief Engineer and everything has been resolved. I appreciate you bringing this issue to my attention. As for the water, the Town of Mansfield was testing the water lines in the surrounding areas. Their assignment was completed within one hour. I would like to invite you back so you can have a much better stay then this recent one was. Thank you for letting me know.Please call me at 860-423-8451 when you are ready to book your next reservation. I am delighted to hear that all the associates that you were in contact with were helpful, accommodating and polite. Happy Holidays!!
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