Was ok I’d probably pay a bit more for somewhere else next time
04/09/2018 delle123, Catterick, United Kingdom
Booked this hotel for 2 nights because me and my husband were going to Alton towers,booked because it’s about 20 mins away from Alton towers and was only £139 for both nights,I didn’t expect a lot bec... more
Booked this hotel for 2 nights because me and my husband were going to Alton towers,booked because it’s about 20 mins away from Alton towers and was only £139 for both nights,I didn’t expect a lot because of how much it was but next time I’d spend a bit more for sumwhere nicer,check in was fine receptionist was friendly and helpful,room was nice and clean so that was good,the lock patio door (if u like) was snapped off so it was never locked,I wasn’t too concerned about this as we were not on the ground floor but it’s still something that needs addressing,also there was only one bath towel in the room??i paid for 2 ppl for 2 nights so should have a least 2 there already,wasn’t a problem for the receptionist though she just brought more,the spoon for tea was dirty and the biscuits hadn’t been replenished there was one in one cup and nothing in the other,not a massive deal but it’s not hard to refill after every guest has left,if you don’t want to go out to eat like us as we were exhausted after a day at Alton towers,we did not want to eat in the hungry horse downstairs as it wasn’t nice when we went the first night so we ordered a Chinese on justeat it was called lin Fenton and was amazing by the way,the staff downstairs were happy to lend us plates and cutlery,the place isn’t the best but it’s clean and the bed was comfortable and the staff are helpful so it sort of makes up for the place itself however I wouldn’t stay again. less
TheWeathervane, Front O)ffice at Best Western Stoke East, responded to this review
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