Some good, some not so good.
07/10/2017 Pomtiddly, Gloucestershire
Right, let’s get the negative stuff dealt with first. The Wi-fi isn’t free IMHO. Not in the true sense of the word. I object to hotels claiming free wi-fi but before you can get online you have to set... more
Right, let’s get the negative stuff dealt with first. The Wi-fi isn’t free IMHO. Not in the true sense of the word. I object to hotels claiming free wi-fi but before you can get online you have to set up an account which means another username or password, filling all your personal details and agree to accept marketing information blah blah blah. I think "free" should mean that you can access wifi without having to enter any personal info.
Security, I was handed my key just by asking for the room number. Didn’t even ask my name. On Sunday evening I just walked passed an unmanned reception and into the bedroom corridor. That sort of thing concerns me and makes me cable lock anything valuable to bedroom furniture or lock it in the boot of the car.
On the upside……..
Everyone on the staff I encountered was very friendly and helpful.
Room was spacious, décor a bit dated but in very good order, everything worked as it should, nice powerful shower, heater came on when set, very comfy bed, good lighting and very clean.
I ate on two consecutive nights in the Hungry Horse attached to the hotel and I have eaten a lot worse and paid a lot more for food elsewhere. Very enjoyable and excellent value. The service needed a bit of a push however and perhaps a session or two on customer service training.
The hotel is about 4 miles from the city centre but it is well connected by a dual carriageway. All in all I would stay again if visiting the area. less
TheWeathervane, Reception Team at Best Western Stoke East, responded to this review
Thank you for taking the time to leave feedback regarding your stay here at Stoke East.
We really appreciate our guests telling us what they liked about their stay, and we are glad to receive feedback regarding the areas in which we need to look at improving.
By our guests doing this, it enables us to try and put these issues right. So we can improve our standards for our future guests.
We are really glad to hear that you would stay with us again if visiting the area. If we can be of any assistance then please do not hesitate to contact us at Stoke East on 01782 388799.