Stayed over night as went to water world and Alton Towers
31/07/2017 lauratalamini, Leamington Spa, United Kingdom
Firstly the reception staff were friendly, we checked into our room which was clean and tidy, and on appearance better than what i was expecting. We had booked a family room as me and my friend were h... more
Firstly the reception staff were friendly, we checked into our room which was clean and tidy, and on appearance better than what i was expecting. We had booked a family room as me and my friend were having a weekend away with our daughters.
I decided me and my daughter would sleep in the sofa bed as my friend had driven. The bed was the most uncomfortable thing i have ever had to sleep on (or in this case attempt to sleep on)
The mattress was so thin i could feel the springs and bars poking through, there was a gap where the pillows (also really thin) were suppose to be, i had to fold up towels to offer some sort of support. It was that bad i think sleeping on the floor would have been more comfortable. To top it off every time me or my daughter moved the bed would creak and feel like it was going to collapse.
This wasn't the end of my problems, we were on the ground floor and the room above us was very noisy, every time they walked around it sounded like they were going to come through the floor, bearing in mind this was from about 1:30 in the morning and again at around 5.
I had around 2 hours sleep, and i was not only very tired but i had horrendous back pain which put a dampener on what was suppose to be a fun day out at Alton Towers.
We told the receptionist in the morning our issues, and although she as sympathetic and said she would speak to management i feel like this wont be taken seriously. Considering our lack of sleep, i feel that some form of compensation is needed.
I look forward to hearing a response from management to see if our complaint is being handled accordingly. less
TheWeathervane, Reception Team at Best Western Stoke East, responded to this review
Thank you for your feedback about your stay here with us. Please accept my sincere apologies for the issues which you have stated.
If you could either contact us via email or telephone it would be much appreciated, so that we can discuss this further with a member of management.
tel: 01782 388799