Best Western Station Hotel

Good place to use en route to different areas of Scotland. Clean and comfortable, good food. Friendly locals. Good position in Dumfries and good parking. Being keen bird watchers handy for Caerlaverock bird reserve and Merse Head RSPB. less

Stayed here for a work trip, right across the street from the train station so very convenient. I accidentally booked for the wrong day and the staff were very willing to help and accommodate, although the only room available was the "executive room" which cost twice as much but they gave me a slight discount which was appreciated. The property is next to a street which is very quiet at night and I slept well, but once traffic started going at 7-7:30 am I was awoken by the cars driving by despite double glazing windows. The property was very old and could do with remodeling, old furniture and fixtures from what looks like the 1970s, and bare walls in the hotel and the "executive room". The bathroom was newly renovated. However, the water was cold for the first 10 minutes and then only slightly lukewarm in the center of the stream and still cold on the outside for the remainder of the shower. Which was very uncomfortable because there wasn't great heating in the room too, though there was a portable heater that I could use which helped. The staff told me in the morning it could be because the hotel was fully booked so maybe the hot water ran out, which seems like something that shouldn't happen in a hotel. The warm full english breakfast was £10 if not included in the room and was very filling and sufficient for breakfast. less

Hotel is a bit dated, could do with a bit of renovating especially the bar. Very quiet hotel and not very far from Dumfries town centre ( about 5 minutes away). Service is great, Bradley on reception (and Bar) was very friendly and cheery and helped with any query we had. Food was outstanding, and service from James in the restaurant was first class. Would definitely return for the service, but would like to see the main areas of the hotel a bit more scrubbed up. less

I would thoroughly recommend this hotel. It was warm 22 degrees all day long, the staff were very friendly and helpful and I was very comfortable. The location is perfect for the rail traveller - right outside the station. less

Average is the key word here. It won’t last in the memory for disappointment or for enjoyment. Convenience is the essence of this hotel but noise is the drawback. I can’t comment on the cuisine as I chose to dine out at the Cairndale which is very nice and equally convenient. less