Best Western Station Hotel

This hotel har got to improve the service. Some of the staff were rude to us or to our friends during our short stay (4 days). Iif you can't behave in a decent way, you should not run an hotel. If you are going to Dumfries, avoid Best Western less

Although I wasn’t staying at the Station Hotel, I called in for drinks and food with my husband, as we were staying at the B&B directly opposite, on Lover’s Walk. We’ve visited the bar several times before and have received lovely, friendly service from Bradley, and tonight was no exception. He’s chatty and smiley but also efficient. I must also mention James in the Courtyard Bistro. He looked after us in a very kind and respectful way, and remembered my Father-in-Law who was with us. My Father-in-Law hasn’t been to the Courtyard Bistro for several years, and was delighted that James remembered him by name. Really nice service. less

We spent a lovely couple of days here over New Year. All the staff were extremely helpful, (especially the manager Dawn) our room was beautiful and the food was delicious. There was no entertainment but the manager explained it was because the hotel had recently been taken over. It suited us as we were looking for a quiet break. Would definitely recommend it and will definitely go back. Dumfries is a lovely town too. Lots to see and do there. less

Lovely evening at the station hotel last night and big thanks to all staff. Special mention to Rebecca who kept a cool head throughout the whole night! She dealt with 50-60 people exellently, thanks again. less

Situated by the station, the hotel has loads of parking. Reception staff are very helpful, and the executive double room was all that you would expect. Breakfast is a buffet, tasty and very well presented. When I needed help to arrange a repair for a punctured tyre, the staff went out of their way to help me. Recommended. less