Best Western Station Hotel

The location was good, but being right next to the railway Station, there was noise till the late hours. The photos showed an updated hotel, and it appeared older upon entering, and the room was fairly average with outdated furniture. Breakfast was good with a good variety of cereals, fruit fruit drinks & veggie breakfast. The staff were all good. less

On a tour round the old homeland great to discover this establishment wearing well. On this occasion only an overnighter but the room was very comfortable and the food in the Courtyard restaurant was delightful. Good b&b rate so recommended for short or long stay. Hotel retains that lovely charm when rail was in its hey day. less

I organised a golf trip for three friends and myself in June 2018. I booked 4 rooms b&b. A few weeks prior to arrival I phoned the hotel and spoke to the owner/manager Aline (sp) and checked that they served a non-alcoholic beer in the bar for one of our party. Not only did she confirm that they did she also asked what was the preferred beer and said she would get some in, which she did. A nice touch and very typical of the kind of service you can expect from the hotel. Very comfortable rooms ( 3 out of 4 had been recently refurbished) and the food was excellent. Good position for the town centre, road network and obviously the railway station. Thank you for a most enjoyable stay, I’m sure you’ll get the votefor a return trip next year! less

Stayed here for one night for a business trip, the staff were very friendly & helpful. Quick check in & off to my room I go. The room was dated but was a good size & has everything you need really. The bathroom was a bit disappointing , the tiredness I can cope with but it really does need a good clean! Really dusty, shower seal mouldy & hanging off. In a nutshell the rooms are older & basic. I had my evening meal here & It was really good, food cooked to perfection & service was fantastic! less

We entered the establishment for food after taking part in a tough mudder event on the outskirts of town and where met by an elderly lady who was very rude towards me and my friend. We had come in and spoke to her about parking we paid £5 to her because we thought we would be going elts where but instead decided to stay so I came back to the front desk and spoke to her about getting are money back because it stayed on the sign that if we were to use hotel facilities, parking was free. When I told her this she looked me up and down, huffed and wondered off to get the card machine. When I told her we had in fact paid in cash she replayed with “oh ye. The other boy gave me £5, go and get him and I will give him his money back. I then told her we were intact together so it would be ok to give the money to me due to us coming from an event and we’re very tired so my friend wanted to sit down. She then replayed with “he was just here so he can’t be that bad. so go get the other boy because I am not giving you his money! In a vile tone. Just before I went to go get my friend, I asked if she needed the parking permit back or if it still needed to go on my dashboard To which she snapped and said I will have that you don’t need it. I gave it to her and walked away. My friend comes back to me after she giving him the money and also says that she was very rude to him also. About five minutes pass and it comes to us ordering are meal. I head up to the bar place my order and wait for the very polite bar staff to put my order through then she appeared from the front desk through to the bar and with out any hushing of the voice she openly say MAKE SURE YOU GET THE MONEY FROM THEM BEFORE THEY GET THERE FOOD! As if we was going to eat and not pay. We found this very inappropriate and embarrassing because the room wasn’t completely empty of costumers and she had said it very loudly. I feel me and my friend were nothing but polite if not overly polite and do not think we deserved the service we got from non other but the owner of the establishment. The other staff were lovely and kind and had all the time in the world actually having a laugh and a joke with them but she was very rude and very unprofessional and unwelcoming. We did not want to be treated this way after a 40 minuet drive from are event we just wanted a nice meal and to relax. After are meal we actually went somewhere else to get a coffee because we didn’t exactly want to spend any more money in her establishment and if she keeps greeting her customers in the same manner the. She won’t have any customers left. thought It would of occurred to her that being polite is paramount when you are the first face people see on reception. Pity that the food was actually really nice and so to were the staff, all ruined by one miserable woman! BYPASS THIS BEST WESTERN BECUSE IT IS THE WORST WESTERN IVE EVER BEEN TO! less