Best Western Station Hotel

Beware booking rooms with this hotel. After requesting a refund on 30th April for 3 rooms I booked for my mother's 80th birthday in May, I have only recently been refunded for 1 room. The manageress Dawn assured me on several occasions that she had processed my refund. I emailed her this week to advise her that I had received a refund for only one room and have yet to receive a response. less

My Brother and I have been waiting on a refund on a cancelled COVID 19 affected , 80th Celebration. I booked two rooms, he is owed for three. We where not made aware of any hold ups with refunds when informed first of all by email on the 20th April 2020 that the refund transaction had been done. Surely we can’t be the only ones waiting? Its in the hands of my banks dispute team now. less

Returned for another 2 night break while taking in a show at the theatre. We were well looked after, rooms spotless, evening meal and breakfast first class I don't think we would stay elsewhere in Dumfries after staying here. less

What can I say..... handy location. That about sums it up. While I appreciate there has been a tremendous effort to maintain original features the hotel is dated and in need of some basic maintenance. Check in was fine with great service (with a smile). My room was cold, draughty with a questionable bed and bathroom. No luxury feel at all. However, it served a purpose as a stopover hotel at a decent price. The bar in the evening was reasonably priced, however all drinks charged to your room after 10pm. The breakfast was good, even if the haggis was brick hard and there was a large selection of hot and cold options. less

Having suffered the dreaded 'rail replacement service' from Carlisle I was not in the best of moods when arriving more than an hour late at the hotel. However a warm welcome and the information that dinner was still available mellowed me more than a little. I had a very good dinner at a very reasonable price. My room was large and had recently been refurbished and the bathroom (with a window!) was worthy of a four star hotel. A very comfortable bed with good quality linen, clock radio, a very large tv with multiple channels and ample tea and coffee and spare towels were also welcome. Good toiletries (not captive) - a plus. The paper ordered was waiting at my door (something that seems to happen rarely in some 4 star chain hotels) and this set me up for a very nice breakfast cooked to order. Staff were friendly and competent. My only observation is that a bottle of water would have been nice. less