Best Western Station Hotel

My wife and I stopped for a drink on the way back to the train,nice garden,£8 for 2 pints,hotel prices! The hotel was very quiet,late afternoon,no bar staff when we went in,but a quick word at reception,and somebody soon came to serve our drinks. Nice friendly staff.Would visit again,on our next trip to Dumfries. We have even looked at staying over,some time in the future. less

I stayed here for two nights on a short trip to Dumfries and Galloway and thoroughly enjoyed my stay. The hotel is very conveniently located with easy access to the main roads into Dumfries and, as the name indicates, is immediately adjacent to the Dumfries Railway Station. Parking was good - lots of spaces right outside during my stay. It is barely a 5 minute walk from the hotel into town. The hotel staff were friendly and welcoming, my room was spotless, spacious, superbly well-equipped and comfortable. I enjoyed breakfast which was cooked to order and I ate in the restaurant on one evening. An excellent menu is available with a daily “menu of the day” to supplement the regular choices. The restaurant was quiet, but the service was attentive, prompt and without fuss or rush. The guinea fowl on mash and haggis with parsnip chips hit the spot for me. There was a reasonable choice of wine with sufficient options “by the glass” which suited me. Prices were very reasonable, I thought. A comfortable lounge is available to guests; which I didn’t use. There is, of course, a well stocked bar; which I did use. I recommend this hotel and would return when next in the area. less

We stayed for one night and thought I have not been sleeping to well I had a great nights sleep in the large bed. No fighting for space in that. Good quality breakfast and the view from the hotel is lovely. There is parking available, plenty of space on our night. A couple of things to bear in mind. The stairs to upper floors are steep and if you go into some sites it will say you are only two miles from festival theatre but it’s further away. A good hotel and service from the attentive staff. If staying this area again I would definitely try to book in here first. less

I have stayed here many times over the years and always found it to be a lovely place to relax. Would always stay there again. It’s welcoming and friendly staff are always ready to help you out. With good food and lovely rooms less

Went to the bar for a pub lunch (fish and chips etc - quite acceptable). On entry, woman at reception looks at my companion and me, and simply says “yes?” “Lunch for two, please” “This way” pointing to bar. Reappears behind bar counter. Reals out “today’s specials” and then says, “menus are over there”, pointing to a table. Meal arrives reasonably quickly - the place is empty. My friend asks for another round of drinks (she was asked to open a ‘tab’ & has his credit card as a guarantee) “I can’t bring them to you. I’m too busy. You’ll have to come to the bar.” Then time to settle the bill. “My portable payment machine (or words to that effect) isn’t working. You’ll have to pay at the bar” Putting in his PIN, I try to start a conversation. She: “if you don’t mind, I’m concentrating on this” We left. Now, this was a one woman show - reception, bar tender, waitress - so I guess they were understaffed, and she was stressed, but surely in the hospitality industry, a little bit of better customer relations would be too much to ask. Won’t be back. less