Best Western Station Hotel

Returned for another 2 night break while taking in a show at the theatre. We were well looked after, rooms spotless, evening meal and breakfast first class I don't think we would stay elsewhere in Dumfries after staying here. less

What can I say..... handy location. That about sums it up. While I appreciate there has been a tremendous effort to maintain original features the hotel is dated and in need of some basic maintenance. Check in was fine with great service (with a smile). My room was cold, draughty with a questionable bed and bathroom. No luxury feel at all. However, it served a purpose as a stopover hotel at a decent price. The bar in the evening was reasonably priced, however all drinks charged to your room after 10pm. The breakfast was good, even if the haggis was brick hard and there was a large selection of hot and cold options. less

Having suffered the dreaded 'rail replacement service' from Carlisle I was not in the best of moods when arriving more than an hour late at the hotel. However a warm welcome and the information that dinner was still available mellowed me more than a little. I had a very good dinner at a very reasonable price. My room was large and had recently been refurbished and the bathroom (with a window!) was worthy of a four star hotel. A very comfortable bed with good quality linen, clock radio, a very large tv with multiple channels and ample tea and coffee and spare towels were also welcome. Good toiletries (not captive) - a plus. The paper ordered was waiting at my door (something that seems to happen rarely in some 4 star chain hotels) and this set me up for a very nice breakfast cooked to order. Staff were friendly and competent. My only observation is that a bottle of water would have been nice. less

Booked 2 twin rooms-Grubby curtains and Shabby bathrooms. This place had seen better days. The single room was better as it appeared to have been refurbished. Constant nighttime noise with busses running. Breakfast just average undercooked bacon and tepid haggis! Service friendly but we will stay elsewhere next time.... Quite sad as this was an old family favourite in times gone by! less

Stayed here as we were attending an event in Dumfries. We arrived late afternoon on the Saturday. We checked in, the girl on the front desk was friendly and helpful. We went upto our room to drop our bag off, our room was on the top floor and in the rafters. The room was very dated, in need of modernising. The lighting was terrible. The tap in the bathroom constantly dripped. We attended our event and even considered just going home afterwards as the room was not really to our standards. After the event we came back to the hotel and decided to have a couple of drinks in the bar to save going to our room so early. Service at the bar was good, was front desk staff. The lounge area was huge, such a shame it’s so dated as could be beautiful. Breakfast was good and service was good. The decor let’s the hotel down. The staff were all great. I would not recommend this hotel, such a shame as it’s in a good location. less