Best Western Station Hotel

We were feeling very poorly, so we were delighted to see the hotel a minute walk across from railway station. After reading negative reviews on way down in train we didn't know what to expect. However a very friendly guy on reception welcomed us and checked us in. The hotel and our room was lovely, fully equipped with iron and board, hairdryer and tea and coffee making facilities. Large comfy bed and warm room was just what we needed to recover from our 'bug'. Only down point we had was we were called out to meet someone and we would be late for the breakfast deadline of 9 30 and on asking the female receptionist to ask kitchen staff to save us a bacon roll we felt we had to push her to ring kitchen to ask for us. We felt she should have offered as after all we had paid for 2 breakfasts. However once she did ring the chef there was no problem and they saved 2 bacon rolls for us. This hotel has a great location for travellers and has a distinct Scottish flavour. We would have no hesitation in staying here again. Ps toilet was modern and lovely. less

Visited midweek for the one night and was greeted by a very nice lady at reception who was knowledgeable and very helpful. My room was on the top floor and was extremely dark - there was only 1 light on the ceiling and in an L shaped room this is never going to work so hence the area by the door was very dark. The carpet had bits all over it that I could feel on my feet. The bathroom was clean but very basic and only 1 of the 3 lights were working. The décor was dated and the whole hotel is in need of a refurb. I had a drink in the bar and wish I hadn't bothered. The choice od beer was shabby and that is being kind. The bar is also quite expensive Breakfast was good but they forgot my coffee. If I was to go back to Dumfries I would certainly stay elsewhere less

Very dated with rooms desperately in need of refurbishment and replacement (or recovered) chairs. Limited and poor choice of beers in the bar. Breakfast so so. The continental buffet was below holiday inn / premier inn standards. Hot breakfasts to order were OK but eggs were well over cooked. However, the price was very good, so it was absolutely fine for the price. Staff all very pleasant too. less

Arrived..silly man had booked a twin instead of a double..told reception,nothing they could do.went back to room.phone rings,it's reception..Abbie(housekeeper)has clocked off,but still here,is happy to come up and unmake 2 single beds and transform into a double bed What a girl..can't recommend this hotel and their staff,especially annie enough.. less

Having stayed in many station hotels I wasn't expecting much. So well done Best Western Dumfries for surprising me. Charming hotel, spacious room and a restaurant providing something a bit more than the usual dinner offering. less