Best Western Station Hotel

Newly refurbished rooms but very worn bathrooms. We weren't told that the hotel restaurant would be closed during our stay and had great difficulty finding somewhere for dinner. Pre-booked breakfast not a problem as such but the service was chaotic and my Danish pastry didn't appear. The bar area was extremely scruffy. Overall very disappointing. less

Stayed here whilst working in Dumfries. Hotel is in desperate need of refurbishment. I was given a room on the third floor that had wallpaper peeling off the ceiling, very poor lighting and dated furnishings. The room was always hot with no way of controlling the temperature which meant leaving the window open, not ideal when the hotel is a stones throw away from the train station. Staff were friendly and food was ok but very average.and choices were always limited. I think the receptionist doubled up as the chef as we only ever seen 3 people working there. We were told they did not serve food on a Monday when we arrived. Really? less

The room was OK but not sufficient light to be able to read comfortably. En-suite very small with a tiny shower and very small sink. Some mould on the ceiling above the shower. Carpets threadbare on the stairs. Food and service good in the breakfast room. No food served on Sunday and Monday evenings which was unfortunately when I stayed. less

Staff were pleasant and it is only a few minutes walk from railway station but my room on the third floor ( with lift only going to the second) was hot and scruffy. Damaged chair, peeling wallpaper, a dribble of a shower in a slippery bath, poor electrics - not worth the money. less

We arrived at this hotel after staying at another lovely Best Western hotel in a different part of Scotland and our initial impression was that it was in urgent need of a lot of money spending on it. There were weeds in the garden and the outside was in desperate need of repainting. The inside was better…the bedroom we were given was clean and the bed comfortable. The grouting in the bathroom was discoloured and the inside of the double glazing was filthy. Breakfast had to be pre-ordered but was good, though on the first morning the hot food arrived at the same time as the cereal! The hotel is restaurant was closed on two nights…due I imagine to staff shortages…and the rooms were not serviced…supposedly because of Covid. However the main problem was lack of security…two men entered our room at midnight with a key- card that apparently worked in our door lock. Disconcerting to say the least! less