Best Western Station Hotel

Stayed here a few times now and have not once been disappointed. The staff are friendly and attentive and always make you feel welcome. The dinner in the evening was also very nice 👍. We will be back soon. Special thanks to Dawn who went above and beyond. I would highly recommend this hotel. less

We went to Dumfries for a wee 3 day break and because it was b & b we had to eat out for dinner. tried booking various eateries in the town but ALL were booked up ! came across Station hotel and phoned - no problem getting a table (I wondered why)? Its a tired looking place that needs massive investment. We got talking to 4 other guests and they had ordered the Fish dish (basically Fish and Chips) saying was good - so we did the same....Mistake the fish was in its infancy and the chips were nearing black with no taste I selected 3 chips - ate them and left the rest. Complained to the waiter/barman/dish washer and he said he would pass on my complaint. Even with the 50% off it still wasn't good value. Seems some renovation has started but think it might be some rooms personally think their wasting their time. would NOT recommend this place for anything... less

stayed for one night and on check in was treated as a friend rather than a guest. Such a warm welcome. The hotel has great parking and is situated close to the town so ideal for exploring. The room was big and had a four poster bed, large tv and a coffee maker. Even had a jacuzzi. The room was very clean and comfortable. The restaurant was closed due to Covid 19 restrictions however the bar was open and I was able to buy some drinks. They have a great selection to choose from. Will definitely stay again and will recommend this hotel to people. less

Beware booking rooms with this hotel. After requesting a refund on 30th April for 3 rooms I booked for my mother's 80th birthday in May, I have only recently been refunded for 1 room. The manageress Dawn assured me on several occasions that she had processed my refund. I emailed her this week to advise her that I had received a refund for only one room and have yet to receive a response. less

My Brother and I have been waiting on a refund on a cancelled COVID 19 affected , 80th Celebration. I booked two rooms, he is owed for three. We where not made aware of any hold ups with refunds when informed first of all by email on the 20th April 2020 that the refund transaction had been done. Surely we can’t be the only ones waiting? Its in the hands of my banks dispute team now. less