Best Western Station Hotel

I have stayed here many times over the years and always found it to be a lovely place to relax. Would always stay there again. It’s welcoming and friendly staff are always ready to help you out. With good food and lovely rooms less

Went to the bar for a pub lunch (fish and chips etc - quite acceptable). On entry, woman at reception looks at my companion and me, and simply says “yes?” “Lunch for two, please” “This way” pointing to bar. Reappears behind bar counter. Reals out “today’s specials” and then says, “menus are over there”, pointing to a table. Meal arrives reasonably quickly - the place is empty. My friend asks for another round of drinks (she was asked to open a ‘tab’ & has his credit card as a guarantee) “I can’t bring them to you. I’m too busy. You’ll have to come to the bar.” Then time to settle the bill. “My portable payment machine (or words to that effect) isn’t working. You’ll have to pay at the bar” Putting in his PIN, I try to start a conversation. She: “if you don’t mind, I’m concentrating on this” We left. Now, this was a one woman show - reception, bar tender, waitress - so I guess they were understaffed, and she was stressed, but surely in the hospitality industry, a little bit of better customer relations would be too much to ask. Won’t be back. less

I chose this hotel as it is close to the railway station and I travelled to the area by train so I knew I would not have far to go! First impressions are good, as it's an attractive building right opposite the station. I believe there is also free car parking if you come by car, so transport links are good. All the staff I encountered in the main hotel and restaurant were friendly and welcoming. Check in was efficient. The room was clean and a good size with everything I needed and there was secondary glazing so it is quiet inside the room. Free Wifi and Freeview TV, tea, coffee etc in the room too and shortbread biscuits which is always welcome! Room service is also available. I liked the food in the restaurant and breakfast was good, with the hot food cooked to order and a buffet for the rest. It does not start until 8am at weekends however, though I think you can have a cold breakfast earlier. The restaurant seems part underground though, so there is not much natural light in there (the upstairs "garden room" looked nice but food does not seem to be offered there). I would (and probably will) stay here again. less

I chose this hotel because you come out of the railway station and cross the road to the hotel. Also it is just 10 minutes walk to the town centre or there are plenty of buses. My room was very comfortable, the meals were excellent and good value, and the service also excellent, with very friendly staff. less

The location is excellent, as I was getting the train to the town and the hotel is right beside the station. The room itself was clean, and a weird mixture of old and modern. The en suite was a good size, but did not have any of the modernity of the bedroom. The bed was a very good size, and it was comfortable. The curtains were heavy enough to do a good job of blocking out the early morning light. The bar was okay, not a massive choice on tap, but okay. It wasn’t exactly a hopping spot, but I wasn’t after that anyway. The lady at reception also ran the bar, and she was very friendly. Breakfast was good, with a small buffet and a hot menu on offer. As usual, the breakfast coffee was standard fare and not as good as a decent americano. Would stay again if I happened to have business in Dumfries again. less