Best Western Station Hotel

We entered the establishment for food after taking part in a tough mudder event on the outskirts of town and where met by an elderly lady who was very rude towards me and my friend. We had come in and spoke to her about parking we paid £5 to her because we thought we would be going elts where but instead decided to stay so I came back to the front desk and spoke to her about getting are money back because it stayed on the sign that if we were to use hotel facilities, parking was free. When I told her this she looked me up and down, huffed and wondered off to get the card machine. When I told her we had in fact paid in cash she replayed with “oh ye. The other boy gave me £5, go and get him and I will give him his money back. I then told her we were intact together so it would be ok to give the money to me due to us coming from an event and we’re very tired so my friend wanted to sit down. She then replayed with “he was just here so he can’t be that bad. so go get the other boy because I am not giving you his money! In a vile tone. Just before I went to go get my friend, I asked if she needed the parking permit back or if it still needed to go on my dashboard To which she snapped and said I will have that you don’t need it. I gave it to her and walked away. My friend comes back to me after she giving him the money and also says that she was very rude to him also. About five minutes pass and it comes to us ordering are meal. I head up to the bar place my order and wait for the very polite bar staff to put my order through then she appeared from the front desk through to the bar and with out any hushing of the voice she openly say MAKE SURE YOU GET THE MONEY FROM THEM BEFORE THEY GET THERE FOOD! As if we was going to eat and not pay. We found this very inappropriate and embarrassing because the room wasn’t completely empty of costumers and she had said it very loudly. I feel me and my friend were nothing but polite if not overly polite and do not think we deserved the service we got from non other but the owner of the establishment. The other staff were lovely and kind and had all the time in the world actually having a laugh and a joke with them but she was very rude and very unprofessional and unwelcoming. We did not want to be treated this way after a 40 minuet drive from are event we just wanted a nice meal and to relax. After are meal we actually went somewhere else to get a coffee because we didn’t exactly want to spend any more money in her establishment and if she keeps greeting her customers in the same manner the. She won’t have any customers left. thought It would of occurred to her that being polite is paramount when you are the first face people see on reception. Pity that the food was actually really nice and so to were the staff, all ruined by one miserable woman! BYPASS THIS BEST WESTERN BECUSE IT IS THE WORST WESTERN IVE EVER BEEN TO! less

arrived by rail perfect for this hotel,bus stop nearby too! Nice and quiet ,clean .Stayed in room 12,had a bottle of wine no.12 on wine list (very good),sat at table 12!! in restaurant. we had a superb meal,my wife had the Haggis whilst I had the fillet steak.Good bar,the room had everything we needed job well done thanks!! less

We stayed in this hotel as a stop over this time last year and decided to do the same again this year but added a night. It’s a great hotel, lovely room, very helpful staff and great food at sensible prices. Highly recommend. less

I have stayed in most but I can’t recommend this little jewel of a hotel enough. Unfortunately we had an unplanned and extended stay there this month, when our Mum was taken ill, and then passed away. We will never forget how warmly we were looked after particularly by Aileen, the owner, and her team. The hotel became our oasis away from it all. It has lovely rooms , a great location, a lovely wee bar and beer garden and the best Scottish breakfast. Great value but what we will never forget is the Scottish love and care we received during our stays there. Thank you and I cannot recommend the hotel enough. less

Dumfries is not the best town to find quality hotels, normally I stay at Sandyhill area when up for two weeks each year but as this visit was unplanned and short I opted for The Station Hotel. A great choice, I had room 37, an executive room, it was large, modern and very comfortable, bathroom excellent. Breakfast on both mornings was of a high standard be it the food and service. I would highly recommend and use again if on a short stay. less