Best Western Somerset

103 Jefferson Drive, Somerset, Kentucky, 42501-2940, United States
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Best Western Somerset

If youre looking for Somerset, KY hotels with a clean, cozy room the Best Western Somerset is the perfect choice. Our spacious rooms offer cable or satellite television on a 32-inch flat panel TV, free wireless high-speed Internet, microwave, refrige show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
103 Jefferson Drive, Somerset, Kentucky, 42501-2940, United States

Reviews of Best Western Somerset

Traveller Overview:
4.5 Rating: 289 reviews
Excellent 68%
Very Good 19%
Average 6%
Poor 3%
Terrible 3%
Rating

roberthA8880SG, wrote review 04/07/2021

Good location and friendly staff

We chose this location primarily because of the indoor pool and the good reviews online. They were doing work to parts of the hotel so that may have caused some extra noise but it is understood that... more

Owner Response
Joshua Troxtle, General Manager at Best Western Inn and Suites of Somerset, responded to this review
Dear Robert, So kind of you to take the time out of your day to review our hotel after your recent stay - we truly value your feedback and appreciate the insights you have shared. Please know it brings me joy to learn that you enjoyed our comfortable beds, spacious sleeping rooms, indoor heated pool and buffet style breakfast, as we take pride in taking care of you. Also, I would like to thank you for your insights regarding stained items in your room - we hold cleanliness in the highest regard and although some items were stained, they should not have been utilized in the make-up of your room and I am sorry about this. It would be an honor to have you back and personally ensure your stay is great - please do not hesitate to reach out to me directly as it is my pleasure to serve you. Warm regards and Blessings sent,
Rating

julie284, wrote review 15/05/2021

Best Western in Somerset, KY

This motel is a nice place to stay. Clean. Friendly staff. Indoor pool. Fitness center. Sometimes they have cookies available in the lobby. Breakfast is free. Eggs, sausage, muffins, cereal, fruit, et... more

Owner Response
Joshua Troxtle, General Manager at Best Western Inn and Suites of Somerset, responded to this review
Dearest Julie, With the utmost sincerity I thank you for taking the time to review our hotel after your recent stay with us! It brings me much joy to know that you had a pleasant experience as we take pride in taking care of you. So happy you enjoyed our clean rooms, friendly staff, indoor heated pool and hot buffet style breakfast! We would Love to have you back, Julie. Please do not hesitate to reach out to me personally for anything at any time as it is my pleasure to be at your service and here for you!
Rating

Codette E, wrote review 29/04/2021

Not what I expect from Best Western

We checked into our room and found that the toilet wouldn't flush, we reported it to the front desk and then left for dinner. When we returned we were told that it was fixed, however, the toilet never... more

Owner Response
Joshua Troxtle, General Manager at Best Western Inn and Suites of Somerset, responded to this review
Dear Codette E, We appreciate you taking the time to share your insights with us after your recent stay. I want to extend my sincerest apologies as it appears we missed the mark and did not meet your expectations nor our own. Since your insights, we have addressed the issue with the a/c unit to ensure it is working properly and also have serviced every a/c unit in our hotel as it pertains to removing/cleaning/re-installing. Additionally, our maintenance team resolved the matter with the toilet to ensure it now flushes properly. Although your enjoyed our comfortable beds, I am so very sorry you did not enjoy great sleep due to neighbors, which is something we would have been happy to swiftly remedy that situation. I would like to personally thank you for your business as well as your feedback - because of your communication we may grow and improve to exceed expectations always. Furthermore, I am depositing Best Western Rewards points to your account due to the aforementioned occurrences - although this does not fix what happened, I hope it acts as a show of good faith in that we are here to do whatever we must to make this right. Please do not hesitate to reach out to me personally if there is anything further we may do or discuss as it is my pleasure to be at your service and here for you. Warm regards and Blessings sent,
Rating

Inspire26267394448, wrote review 28/03/2021

Best Western/Somerset KY

This is a great place to stay. It is near anything I might need and rooms are clean plus staff is great. Easy access is always important too. Coffee and great breakfast variety will send everyone on t... more

Owner Response
Joshua Troxtle, General Manager at Best Western Inn and Suites of Somerset, responded to this review
Dear Inspire, Thank you so much for reviewing our hotel - we value your feedback and couldn't be any more grateful for what you have shared. I am elated to know you had a pleasant experience and enjoyed our team as well as our clean as well as spacious sleeping room. Access is also important to us as are your needs - we couldn't be any happier they were met. Please come back soon, y'all! Warm regards and Blessings sent,
Rating

CassieKayRay, wrote review 22/03/2021

Nice hotel, great staff.

Nice hotel for the price. The staff made it great, they were super friendly and attentive. Check in was speedy, and check out was even quicker. The breakfast was great and they'll make more if it's em... more

Owner Response
Joshua Troxtle, General Manager at Best Western Inn and Suites of Somerset, responded to this review
Dear CassieKayRay, Super grateful for your review - thank you very much for your time and effort in communicating your experience. I am thrilled you had a great experience and enjoyed our friendly staff as well as buffet style hot breakfast and at the best price. Please come back and visit us soon and do not hesitate to reach out to me directly as it is my pleasure to be at your service and here for you. Warm regards and Blessings sent,