Almost Forced Stay in Smoking Room at This Musty, Dated Over-Priced Dive!
02/12/2017 TLincolnW, Chicago, Illinois
People, just so you know if you book through Hotwire or Priceline be prepared to be put in a SMOKING ROOM. A smoking room is their default standard room if you book with an Express Deal on Priceline o... more
People, just so you know if you book through Hotwire or Priceline be prepared to be put in a SMOKING ROOM. A smoking room is their default standard room if you book with an Express Deal on Priceline or through Hotwire. Yes, smoking rooms still exist! At least in Kentucky, emphysema capital of the world....thanks Mitch! Sad. After flatly refusing to accept a smoking room, I was moved to a non-smoking King. To my dismay this room and the whole floor also smelled of cigarette smoke. There were even burn marks left from cigarettes on sink area and on nightstand. The furnishings, bedding, everything were musty smelling and made it impossible to get comfortable. If you have to stay in Somerset the Hampton Inn or Courtyard are your only safe bets, unfortunately. If they are not available, drive on to Lexington or call a distant relative. Pity as it is a lovely area (scenery-wise at least). less
Ameet P, Public Relations Manager at Best Western Somerset, responded to this review
Thank you for taking the time to write us a review! We certainly appreciate the feedback.
It is true that when booking via a third-party website, a LOT of information can and will be misplaced due to some restrictions set by the third-party companies. This is beyond our control.
As for the placement in the smoking room, on most third-party websites, you will rarely see any indication on whether or not certain rooms are smoking due to this simple fact: Third Party sites main goal is to sell a room, regardless of Smoking/Non-smoking/Specific guest requests, etc. We will certainly reach out to them on your behalf and let your concerns be known. I think I speak on behalf of every hotel when I say - booking directly via the brand's .com website, app, or via phone is THE best way to book! Not only do you get the best rates, you also ensure booking accuracy while earning reward points if you join our rewards program!
Please do accept my apologies for the smoke smell you experienced on a non-smoking floor. All of our smoking rooms are all on one specific floor. Unfortunately, we can not control the actions of our guests, only influence them. We do have strict smoking policies set and are enforced daily, with each guest. I assure you, any smoking that may have occurred was dealt with promptly and with urgency upon front desk notification. We would have loved to move/upgrade you for your troubles had you let us known once more. Please know that we are not satisfies until our guests needs are satisfied.
I am so sorry you feel as if only a few options are sufficient and above-par to your standards. We would love to host you again should you ever be in the area. We are currently undergoing some minor renovations and would love for you to see the finished product!
Public Relations Manager
For Reservations: 6066779000