Christmas party meat eaters only allowed!
17/12/2017 joQ108GB, South Wales
Booked our christmas party 3 months before hand and asked if we could have a vegetarian meal but didn't want the vegetable kiev that was the only option. We agreed with the hotel that a plate of veget... more
Booked our christmas party 3 months before hand and asked if we could have a vegetarian meal but didn't want the vegetable kiev that was the only option. We agreed with the hotel that a plate of vegetables would be fine.
When the plate was delivered to the table containing 2 potatoes we were told to help our selves to the veg on the table, which was ok until we asked for vegetarian gravy with the response being we don't have any, 3 months noticed and no one could be bothered to make an instant vege gravy. Add to this the powdered vegetable soup to start with and a standard xmas pudding this meal represented day light robbery for £27. less
Egonwho, Owner at Best Western Royal George Hotel, responded to this review
As the title suggests you are supposed to enjoy your Christmas Party Night by wining, dining and dancing with your colleagues until midnight. Your reservation was made in October. There was an early note on this reservation file saying that one guest (thats you) did not like the Vegetarian option on this menu. This was followed by a later note to say that you had decided that you would just have a plate of the selection of the vegetables. I dont know if there was any discussion about any alternative vegetarian dish from our a la carte menu that may have been more suitable for you. On this particular Christmas Party Night Chef had a number of Special Diets, Special Allergy, and Vegetarian instructions across all the parties present. The day before when I was preparing the Waitress instructions I noticed your order. To be honest it never occurred to me that you were expecting a special gravy to be prepared for you. This would have been easy but unfortunately the first time this was mentioned to Chef was in the middle of service It was too late and was now being confused with the other special instructions of the night. Let me assure you that the vegetable soup was freshly made and did not contain any form of powder. We are sorry that you were disappointed to not have any special vegetarian gravy. We wish we had known earlier. We served two separate Christmas puddings. Neither were homemade. One was "Free From" and the other was a premium catering brand.All this is intended to be an explanation of events.
We are really sorry that you were disappointed. We did think that everybody present enjoyed the entertainment from G Force music and had a really good night. We would like to invite you to come and have dinner from our a la carte menu sometime. Perhaps you could drop a note to James in the New Year and we can arrange something.