Friendly and efficient service
23/08/2016 scotlandfan, south wales uk
This is a Best Western hotel and we've been going to the Royal George for Sunday lunch for many years and recently decided to invite some fussy family members to join us for lunch. When I phoned to b... more
This is a Best Western hotel and we've been going to the Royal George for Sunday lunch for many years and recently decided to invite some fussy family members to join us for lunch. When I phoned to book I explained that one member of the party was gluten-intolerant, I was told that this would not be a problem as there was a full and varied menu. We arrived before our guests and explained to the maitre d' that we wished anticipated and discussion regarding who should pay and that we wanted to ensure that the bill was settled by us. The maitre d' advised us that he would ensure that the receptionist was aware of this and would make sure our wishes were carried out.
Our guests arrived and we settled into the comfy lounge with a drink and ordered from a very good menu. My niece discussed her dietary requirements with the waitress and was assured that her choice was gluten-free. When our meal was ready we were taken through to the restaurant and shown to our table.
Throughout the meal the waitress was attentive and ready to offer any help we needed. We all thoroughly enjoyed our meal, no rush to vacate our table, and then back into the lounge for coffee and mints. As previously stated, our guests were usually very fussy but all of them said how much they had enjoyed the meal, the environment of the restaurant and the location of the hotel. A success!!!
I have mobility issues and the toilets are up a flight of stairs and so one of the ground-floor bedrooms was made available to me to use the bathroom facilities.
An excellent venue which I would happily recommend to others. less