I always book into this hotel when staying in Southport. I have stayed in the more up-market hotels but the charm of this hotel always brings me back. I stayed at the weekend with my daughter in room 248. It was a fabulous bit room with fantastic views. However, it was way too hot and there was no way of lowering/turning off the heat. I had to keep the window open as, once open, I could not close it as it was stuck.
I did call down a couple of times to reception to ask if someone could take a look at the radiator. A gentleman did pop in and said he could not do anything with it as it did not have a temperature gauge on the side, he was going to ask maintenance to pop up to try and sort - they did not arrive.
Despite feeling as though we were in the tropics, we did have a lovely stay and it was a lovely room and the staff were lovely.
The hotel is in need of a little TLC, but it is a huge hotel and it would be a shame to lose some of the character. I would request that the hairdryers are replaced in the bathrooms as they are totally inadequate and very dated.
We went to the spa, which was nice but there was too much chlorine in the Jacuzzi, resulting in all of us having to look the opposite way as it was stinging our eyes. The breakfast was nice but, as we have experienced every time we have stayed, the breakfast tongs are kept under the hot lamp which makes it near impossible to pick food items up with. It is most probably other guests who leave them under the lamp but, perhaps the waiting staff could keep an eye on where they are put back.
All in all, a nice stay and if it was not for the heating, I would have rated it higher and felt, on this occasion, it was a little pricey at £140.
I am returning for New Years Eve which I am looking forward to . less