A Very Well-Maintained Inn
27/04/2018 exaggeratedsmile, Seattle, Washington
Positive: This is an ancient yet very well-maintained inn. I was very impressed with the cleanliness. I checked under everything (chairs, beds, etc.) and it was spotless and 99.99% dustless. I also li... more
Positive: This is an ancient yet very well-maintained inn. I was very impressed with the cleanliness. I checked under everything (chairs, beds, etc.) and it was spotless and 99.99% dustless. I also liked the courtyard style of the place, especially since there were security doors before entering the courtyard. Additionally, the check-out was speedy. Moreover, it is conveniently located near restaurants, gas stations, a drive-thru coffee shop, grocery stores and a river beach park.
Negative: The hotel staff were kind. However, I was annoyed with how long it took to check-in. I arrived before the phone rang so I do not know why I was entertained AFTER the lengthy phone conversation with someone who made a reservation. I guess it is a little difficult for one person to try to please both customers, but I was still annoyed. I needed to get ready for an event in Pullman and every minute mattered to me. Next time, the front desk attendant could just give the paperwork for the car information before answering the phone. I firmly believe that situation could have been handled better without wasting my time and losing the potential customer on the phone.
Despite the hiccup with the check-in process, everything else went smoothly. less
KBaker509, Director of Sales at Best Western Rivertree Inn, responded to this review
Thank you for completing your review about your stay at our property. We appreciate all of your kind words about our facility. We apologize for the hiccup at check-in. We all try our best to make every customer happy, but we are all human and do make the occasional mistakes. We appreciate your feedback and we hope to see you again soon.
Director of Sales