Value location trying very hard
18/04/2019 K Malaika W, Reston, Virginia
We stayed here for one night while attending a nearby dance competition. The experience was adequate but I would not choose to stay here again. I will say the management is clearly trying very hard to... more
We stayed here for one night while attending a nearby dance competition. The experience was adequate but I would not choose to stay here again. I will say the management is clearly trying very hard to renovate and update the motel. But the rooms are not all in the best of shape. The other family we were traveling with had to try out two rooms before finding one with working heat that had not had a smoker in it. The management was very accommodating and helpful. But that cannot make up for old rooms and bargain hunting travelers who don't follow the rules. Beds are comfortable. Rooms are a nice size. The heaters / ac are the old, loud wall units, which are hard to find the right temperature. Highlight is the breakfast, with the homemade yogurt and super friendly owner and staff. If you want a bargain evening at a hotel this is a good venue. But not luxury and a little quirky. less
hotel4555, General Manager at Best Western Princeton Manor Inn & Suites, responded to this review
Dear Malaika:
Thank you very much for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay.
We take all feedback very seriously. As you can see, we have received some brand new hvac units recently and had switch them in those rooms which had reported some issues with. Any rooms with "smoking smell" would be put out of order and complete with a deep clean before we would put it out to rent.
Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we "grow" under the new management.
Sincerely yours,
Annie Chen
General Manager