31/03/2017 Wendy_liu, Cleveland, OH
Thursday March 30 2017, I booked a double Queen room at Best Western Princeton Manor Inn & Suites at Monmouth Junction, NJ. An older gentleman, probably the owner, called me saying Expedia was wrong a... more
Thursday March 30 2017, I booked a double Queen room at Best Western Princeton Manor Inn & Suites at Monmouth Junction, NJ. An older gentleman, probably the owner, called me saying Expedia was wrong and there was no such room available. I called Expedia and asked them to resolve this problem. I was on the phone for long time with Expedia agents who were very nice and helpful, and were trying to book me another room nearby. Eventually after 70 minutes they told me that the Best Western owner now had a Queen Suites for us and was supposed to be better. We arrived and found it was just the Queen bedroom we first booked, not a suites as promised, and no pull out couch as described in the updated Expedia reservation. I have a photo to show the room arrangement. I feel that 1), the owner was not honest in telling Expedia what room was for us and 2), the miscommunication between availability and what Expedia shows needs to be resolved. less
HotelGM329, Guest Relations Manager at BEST WESTERN Princeton Manor Inn & Suites, responded to this review
We are disappointed to learn of the miscommunication you experienced. We appreciate your review so we are able to look into this matter and address it properly. We hope you will return to allow us to provide you with a better stay next time. Thank you and best wishes.