Comfortable beds and clean room, bad with reservations system
11/12/2018 JCFlores67, Quito, Mississippi, United States
The experience with the room, meals and food were superb, amenities like cinema and the gaming area were average, although most of hotel's personnel were kind and warm, not the same with frontdesk on... more
The experience with the room, meals and food were superb, amenities like cinema and the gaming area were average, although most of hotel's personnel were kind and warm, not the same with frontdesk ones and the reservations system. I think the system has a technical problem, we reserved a room type and when arrived the room that we got was not the one supposed to be. Then they told us that they did not have such room available, in change they offered us other room and a dessert, this last was never seen. The internet connection was ok, not outstanding but good.
The breakfast is one of the best things at thus hotel, good food and with a large variety of local and international options.
For people who likes to access the beach, big problem, there is not a direct access path and the beach near the hotel it is not nice. Fortunately in less than 10 minutes it is possible to get to San Mateo Beach, a beautiful beach, specially suited to visit with children when not rave or reaggeton seasons are in high. Other beach just to relax, have a good chat at evening or night is Piedra Larga, closer than San Mateo, with some good places to hang out. less
CesarR2522, Director Comercial at Wyndham Manta Sail Plaza Hotel and Convention Center, responded to this review
Thank you very much for your comments, we are working every day to be better for every of our guests, we Will check our reservations system to solve any problema we nay have.