Excellent customer service skills and a beautiful hotel.
30/03/2015 crusadingblondie, staffordshire
The Queen Hotel is a lovely tastefully decorated hotel that still manages to keep the charms of the original hotel. If you are driving park through the barriers and if you have a choice of space... more
The Queen Hotel is a lovely tastefully decorated hotel that still manages to keep the charms of the original hotel. If you are driving park through the barriers and if you have a choice of space park near the entrance for the original part of the hotel and if you are in the Kings rooms in the new build there is parking over the far side so you are nearer for your luggage. In any case near the entrance to the car park there is a bench you can sit on next to a bell you ring to get someone to help you with your luggage if you like. If you visit weekends and friday I think it is £15 and £10 for the rest of the days which you pay on leaving with your bill. Then you get a code to put into the machine. The rail station is just across the road from the hotel so handy for train travellers.The gardens are lovely to sit out at night if you go in nicer weather and there is a Roman theme and of course Kings and Queens . We stayed in the Kings rooms which are decadent in decor. They are each named after a king and we stayed in the Scottish Kings floor in King Malcolm room. The bed was huge and I have a big bed at home but this was massive compared to mine. Bedding very nice quality and the pillows lovely and soft. There were two nice armchairs and a table to put your drinks on. Bathroom was very large and had a huge bath and a large shower, but no bubble bath just body wash, so if you want a big bubble bath be sure to take your bottle of matey with you. The cold tap was a bit dodgy in this room but did not matter as we preferred a shower anyway. The curtains are huge and great for blocking out light and as you are not in the main building it was nice and quiet. We ate in the restaurant and the service and food were superb. There was a nice man playing music and singing . The bar staff especially the gentleman who looks like Ed Sheeran were great entertainment and made mean cocktails with all the showman ship to go with them. The walk to the shops only takes about 10 minutes. We really enjoyed our stay at this hotel and the staff are a credit to them. We have booked to stay again later in the year. less