We stayed here for two nights over the Bank Holiday weekend. I can't really find fault such, but I certainly don't think it warrants the prices they charge. So I'll be honest with my niggles.
We booked a Groupon deal. £178 for two nights in a queen executive, including breakfast and late checkout. Sounds a good deal, however we chose to upgrade to a King for £30 per night. The bed was super comfortable but the pillows were awful. The room was ok... Aside from a huge painting on the wall and a nice big bath, it wasn't really any better than a premier inn room if I'm honest. The furniture was a bit tatty, plus the windows weren't privacy glass. our room looked out onto a row of terraced houses so no privacy at all really. I could see into our room from the street.
Late checkout until 2pm was fab.
Parking... Absolutely ludicrous that I had to pay over £20 extra to leave my car there during our stay. I knew about the charges beforehand however it doesn't make it any less annoying. The hotel provide you with a code to exit once you've settled the cost..yet they say it isn't run by them? As a guest of the hotel I certainly think it should e discounted.
Location is good. Took us a 20 min stroll into the city centre. Take the stairs down to the river just before the Siam and turn right. Carry on walking until you get to the Lock Keeper (over £6 for two large cokes here... ) then you're pretty much there. Took a taxi back as we couldn't be bothered to walk and it cost £4.15 which isn't bad as the driver set it to £3.15 before he drove anywhere.
The breakfast seemed ok, however we both had upset tummies in the evening and the breakfast was the only common denominator with us. We skipped breakfast the second morning because of this. Couldn't be sure it was the breakfast though and the selection was great. Two types of bacon, sausage, egg, omelettes cooked to order, continental selections etc.
The food in the waiting room was good. Steak sandwich was delicious. Drinks here cost £8 for two large cokes. Really is unnecessary but not unexpected. We were going to eat in the Kings Grill, however couldn't justify the prices. It's not a case of being tight, but at the end of the day, it's just a steak. I'd rather treat myself when our shopping but that's my prerogative. Also, we were there on a casual break, and it's not until you read the info booklet in the room that it tells you no trainers are allowed in the Kings Grill. My husband, typical man, only took one pair of shoes with him, and they were trainers.
Wifi... Free but God awfully slow.
Front desk staff on a whole were lovely, despite previous reviews however the guy checking us out couldn't have been less approachable and friendly. Honestly, his manner was not what a 4* hotel front desk staff should have.
I wouldn't stay at this hotel again. Not because it was awful, it wasn't, but it's just not worth the prices they charge and despite a pretty decor, it's not a worthy contender in the 4* league.
If you get a good deal, go for it, but I wouldn't recommend paying full price unless it's imperative you are as close to the train station as humanly possible. less