Best Western Premier Collection

Explore Hotel


A charming city centre hotel in Chester.

The BEST WESTERN PREMIER Queen Hotel is well-connected and perfectly placed in Chesters city centre. Though the hotel is attached to the mainline railway station and just five minutes from the Cathedral and central shopping area, you'll have the opportunity to escape the modern pace in our secluded Italian terrace gardens!

Thanks to city chic rooms and a recent £20 million refurbishment, the BEST WESTERN PREMIER Queen Hotel and its staff have a number of awards to their name. Our wacky, ultra-imaginative interiors really set the tone for your stay!

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City Road


Bars, Free WIFI, Golf Nearby, Gym, Pets Allowed, Restaurants, Twenty Four Hour Service, Lift to all floors
Free internet available throughout the hotel
There is charged parking available onsite.
There is parking available nearby.
Pets: Accepted Dog Friendly Hotel - £15.00 per night, on request.
Check-in & Check-out
15:00 | 11:00
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  • Free WIFI
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Rooms & Rates


Dining and Bars

The King's Grill Chef, Alan Davies, has created our menu using the very finest ingredients sourced from small, independent, local suppliers. Situated in the heart of Chester at the stunning BEST WESTERN PREMIER Queen Hotel, we are proud to boast 2 AA Rosettes and the biggest cocktail list the city has to offer.

Chef Alan Davies


Kings' Grill

This is your chance to enjoy ultra-tasty food in ultra-modern surroundings! It's the place to be seen, so dress to impress in this smart eatery!

Opening hours

Breakfast: 07:30 - 11.00
Dinner: 18.00 - 22:00
Weekend times may vary

Cocktail Bar

We are privileged to have the finest cocktail bar mixer in the city! You can see him fix a mixer every night, and enjoy traditional, modern and original cocktails while you're here! You can also enjoy live music on Fridays and Saturdays.

Opening hours

Weekend times may vary


Upton Golf Club

Course information

Course Type: Parkland
Location: Off Site
Holes: 18
Par: 69
Distance: 5807 Yards
Handicap required


2.00 miles away in Upton, Chester


Practice ground golf facilities
Putting green golf facilites
Pro shop golf facilities


9 holes Yes
18 holes £25.00
Trolley hire £10.00
Club hire Yes
Buggy hire £20.00
Tuition Yes

Vicars Cross Golf Club

Course information

Course Type: Parkland
Location: Off Site
Holes: 18
Par: 72
Distance: 6451 Yards
No handicap required


3.00 miles away in Vicars Cross, Chester


Driving range
Practice ground golf facilities
Putting green golf facilites
Pro shop golf facilities


9 holes Yes
18 holes £35.00
Trolley hire Yes
Buggy hire Yes
Tuition Yes
Driving Range Yes

Spa & Leisure

A wide range of luxury beauty treatments, from head massage to full body wraps. All treatments are designed to relax and pamper you. To achieve this we use beautifully aromatic and exclusive Pinks Boutique products which have been specifically chosen for their purity and 100% organic nature.


Relax at the BEST WESTERN PREMIER Queen Hotel

Treatments can be given either in the guest room or in the Secret Sanctuary.

No. of treatment rooms: 1
Minimum guests (per booking): 1
Maximum guests (per booking): 20

Opening times

Monday: 10:00- 22:00
Tuesday: 10:00- 22:00
Wednesday: 10:00- 22:00
Thursday: 10:00- 22:00
Friday: 10:00- 22:00
Saturday: 10:00- 22:00
Sunday: 10:00- 22:00

Leisure Facilities

  • Fitness Suite

  • Wii Fit

  • Table Tennis

Gym and Leisure Facilities

Our fitness suite gives guests the opportunity to tone up as they wind down, with all types of cardio equipment at your disposal.


Type Treatment Time (mins) price (from)


You've said the all important yes, and now it's time for a few no's to balance things out - no packages, no hassle and no off-the-shelf solutions! We'll simply tailor the big day to suit your needs, and of course, your tastes!


Wedding service and reception venue

As the happy couple, you'll be spoilt rotten from the word go, starting with a red carpet arrival! Our Italian terrace garden is ideal for drinks receptions, especially with complimentary canaps! You can even sit on baronial thrones and watch proudly over personalised dishes!


The possibilities are endless! Instead of fixed packages, we let you pick and choose from a database of thousands of options, which will then be personalised especially for you!

Honeymoon Suite

We have 14 honeymoon suites! Each one boasts a jacuzzi, feature bed, luxurious furnishings, private butler service and more to make you feel as special as possible on the big night! Best of all, you'll receive a complimentary bridal suite and Champagne breakfast in bed as our wedding present!


Registry office:
Cheshire West and Chester
Goldsmith House, Goss Street, Chester, CH1 2BG
01244 602938

Get in touch with Caroline, Naomi or Rebecca.

For any enquiries please call Caroline Voce on 01244 305000

Location and Attractions

Getting there.

Sat nav users: type CH1 3AH

Send to Tom Tom

Nearest motorway: M53, J12, 3.00 miles
Nearest train station: Chester, adjacent
Nearest airport: Manchester, 18.00 miles
On site disabled parking (4 spaces)

City Road

What's nearby?


  • Liverpool FC (20 miles)

  • Everton FC (20 miles)

  • Warrington Wolves RLFC (15 miles)

Cities & Attractions

  • Chester Cathedral (0.5 miles)

  • Chester Zoo (2 miles)

  • Chester Amphitheatre (0.5 miles)

  • River Dee (0.5 miles)

  • The Rows (0.5 miles)


  • Chester (0.5 miles)

  • Cheshire Oaks - Britain's biggest designer outlet (5 miles) (7 miles)

Meetings, Conferences and Events

We welcome all types of meeting from 1 to 1 interviews, to major exhibitions and international seminars for up to 500 delegates. Whatever you're organising, we'll take the hard work out of working away.

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Colonnades 500 200 50 50 350
Victoria 100 60 40 50 80
Jubilee 150 80 40 40 175
Gladstone 35 16 16 20 20
Disraeli 35 16 16 20 20
Edward 50 36 18 20 30
Prince Albert 40 20 15 16 20
Consort 8 8 8 8 10
Palazzo 100 30 30 30 50
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 2249 traveller reviews
Rating: 5 1192
Rating: 4 632
Rating: 3 212
Rating: 2 122
Rating: 1 92

Generally good - nothing amazing

12/10/2015 Emily_21_12, Sheffield, England, United Kingdom

We stayed here on Saturday for our anniversary. The location is very convenient for the town centre and right opposite the train station. We didn't struggle to park in the hotel carpark but did pay a... more


Cheeky Chester

12/10/2015 Jane A, London, United Kingdom

A lovely hotel. We booked an Executive Double which was great, plenty of space and a huge bed, with table and lounge section. However by morning, we noted there was a terrible leak in the bathroom ... more


Very dissapointed * Terrible room. RUDE STAFF

11/10/2015 Fallon B,

We came away for a family 40th Birthday party to chester, we origionally booked Best Westernhotel 5miles out of chester when on the day of arrival had a call to say they were fully booked and did not ... more


There is virtually no available parking at or near this hotel

07/10/2015 N0rthY0rks, Leeds, United Kingdom

Stayed here with work - a small conference (about 50 delegates). Because there is so little parking for long stay, 4 of us ended up calling the Hilton Doubletree in Chester, just off the motorway. The... more

Owner Response
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review
Dear N0rthY0rks, Thank you for taking the time to write your feedback following your recent visit. I am sorry that you were unable to find suitable parking locally to the hotel. All the parking around the hotel is part of the railway network and operated as such. Therefore on occasion the car parks can become full - unfortunately we have no influence on this. We have a rolling refurbishment program in place which say refurbishment of 30 bedrooms along with our reception and lobby last year. I am sorry therefore if you did not find your bedroom comfortable. I hope we are able to welcome you back again in the future. Kind regards, Richard Dixon Deputy General Manager

Not that impressed

07/10/2015 moanalotme, uk

We visited the queens last month for 1 night as it had been recommended by friends. First impressions it's a lovely hotel & a lot bigger than I thought. The room was nice but a bit dark. The beds are ... more

Owner Response
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review
Dear moanalotme, Thank you for taking the time to write your feedback following your stay in Chester. I am very sorry that there were aspects of your stay with us that did not exceed your expectation. When you should be returning to Chester please contact me directly at and I will ensure all your requirements are dealt with personally. Kind regards, Richard Dixon Deputy General Manager p.s. it seems that on this occasion you lived up to your 'screen name'.