Opulent hotel, great staff but dinners let it down badly.
27/08/2015 totallyuntamed, Coventry
Highly delighted by the majestic room with ornate furnishings (although air conditioning would have been helpful) and the professional, helpful and friendly staff, delighted by the setting (less than ... more
Highly delighted by the majestic room with ornate furnishings (although air conditioning would have been helpful) and the professional, helpful and friendly staff, delighted by the setting (less than a stone's throw from the railway station) as well as the excellent breakfasts, but the dinners were woeful. Items were omitted from the meal e.g. terrine with toast - the toast failed to turn up; roast pork without apple sauce; no coffee/tea served one night. The quality of the so called Thai vegetable curry was very poor and tasteless with celery included, undercooked onions and a side salad (with a Thai Curry?), the cheese and biscuits consisted of three small triangular slices of cheese and some very ordinary biscuits. The blandness of the food was very noticeable with little taste to any of our meals - was this to do with the notoriously fussy largely elderly client base? We cook a lot at home and eat out a great deal and would have been disappointed or very unhappy with the majority of meals served up.In addition it took nearly 2 hours to get through the meal on Tuesday and it is a massive faux pas to serve coffee/tea before dessert. My distinct impression is that corners were being cut and ingredients were less than top quality. Absolutely no complaints about the waiting staff who were uniformly excellent but time for a revision of policy and a new chef perhaps? less