Worst interaction with someone who is in the HOSPITALITY business.
I flew in from Illinois on Nov.13th, 2018 and arrived at the hotel via a taxi at around 3:00am. My co-worker flew in from another flight and arrived roughly 45 minutes later than I did. When I arrived I was waiting for the front desk attendant to actually get back to the front desk for about 7 minutes, and not in the lobby but in the first set of doors to get into the building, which I understand every low to mid class motel/hotel locks their doors at 11:00pm. When I was greeted by the attendant it came without an apology for waiting and a disgruntled look on his face with a point to the outside phone to get on to speak to him (opening the door like a customer service representative must have been too much for him to handle or just a arrogant attitude he has). I explain to him my co-worker will be arriving shortly and there may or may not be a reservation under her name. I gave him her name while he went to a back office and I guess proceeded to check on the reservation for which he put me on hold because we are still using the phones while we are eight feet away from each other, for roughly 3 minutes. He came out of the door and told me there was no reservation under her name, and I said ok, and was awaiting the doors to open so I could wait in the lobby for her to arrive to pay because she just had recently received a new corporate card just prior to her flight, which is why I was unsure if she made the reservation or not because we didn't receive our new corporate cards until the last minute. Now I have given this guy enough information to him that I indeed will be a guest there for him to start treating me like one. Instead he made me wait in the first set of doors of the building until she arrived. I have just got off a 2 1/2 hour red eye flight at a time I haven't been up since my college partying days (I was tired). Upon waiting pretty much outside in November, in Minnesota, after 10 minutes I gestured to him to pick up the phone and asked him if I could wait in the lobby, and without a single word of a response to my question to him, he asked me why I didn't wait at the airport for her, and split the cab fare. I was so appauled by such a snotty, arrogant, response from a night desk attendant
at a sub-par hotel, I had enough. I replied to him it was none of his business and hung up on him. Nearly three minutes had gone by and a guest arrived at the desk. Keep in mind I am still in the first set of doors to the building. Now this guy is telling the guest what just had happened, he is telling it to him as in a way for him to perceive as better than me and he had caught me in some sort of distrust. I called my co-worker immediately to tell her that I will be staying at the Hampton Inn accross the street. I will never stay at a Best Western for business or vacation ever, because if this is the attitude of an employee of a, "HOSPITALITY" service and their employers deem it good enough for them to keep their job, then the management staff must have even worse of an attitude with their job. less