Staff needs training!
30/08/2018 Yvonne D, Fargo, North Dakota, United States
We chose to stay at this hotel since our last experience was pleasant. This stay was not. We were put across the hall from a noisy group of people that had at least three rooms. ALL NIGHT LONG there w... more
We chose to stay at this hotel since our last experience was pleasant. This stay was not. We were put across the hall from a noisy group of people that had at least three rooms. ALL NIGHT LONG there were doors banging, talking, telling, etc. We alerted the front desk and someone did say something. Once. And it continued all night. No sleep and upset that we couldn’t have a nice morning of feeling rested for business meetings and a four hour drive home...we visited with the manager on staff. I think her name was Audrey. She basically said, “Sorry, nothing I can do”
We were eating at their restaurant next door, Morgan’s, so I called the corporate number to file a complaint. I mean...comp breakfast, knock something off the room. Show you care. It is the hotel’s responsibility to provide a quiet lace to sleep I would think.
Corporate was understanding. They called the manager and informed me she would be over to talk to us. She came over alright. She walked right by us and up to the wait staff helping us. Told her she would cover our breakfast..and literally walked right past us with this crabby look on her face I’ll never forget. Seriously, where are your customer service skills. All you had to say was that “Corporate approved us to comp your meal for the inconvenience. We are so sorry we were unable to control our other guests to maintain a quiet e being for you.”
If I were her boss, I’d let her go or put her in some serious training. She is rude and cannot handle confrontation. Kudos to Best Western corporate for recognizing the issue. Bad on her for finishing it so poorly.
Not sure we I’ll stay at THAT Best Western again. But WILL travel to the restaurant to eat. That was the only saving grace! less
Nathan K, General Manager at Best Western Premier Nicollet Inn, responded to this review
Thank you for your feedback and your business. We are sorry we were not able to provide you the service you expected. We hope to have you stay with us again soon!