We stayed one night in a 1BR/1-1/2BA king suite with the breakfast option. We picked this hotel because our daughter had a doctor's appointment a few blocks away.
The suite was two rooms remodeled into a bedroom with full bath and a sitting room with fridge/microwave counter, 1/2 bath, and sleeper sofa. There was ample room for the three of us. King bed was clean and super-comfortable. Room was a bit dimly lit at night. Everything was clean and in good repair.
The breakfast-included room rate comes with a limited breakfast menu, not the full restaurant menu. This was not made clear online when I booked the room. The choices were ok (the breakfast burrito was, in fact, excellent) but I think the better value would be to book the room by itself and order a la carte from the full menu.
The service recovery aspect came into play when, while sitting in the booth at breakfast reading the newspaper and waiting for my meal, a large ceramic vase fell off the shelf behind me, struck my head and broke, and then crashed to the floor. I have no idea what caused it to fall and I was not injured, just surprised and sore for a few minutes. Needless to say, the commotion got us a lot of attention. As a gesture of goodwill, the general manager invited us to come back for lunch after our appointment, on the house.
We returned for lunch, took full advantage of their generosity, and were truly surprised at how good the food was. My daughter had a strip steak and potato, my wife had a cedar-planked salmon on a sweet pea purée, and I had bacon-wrapped scallops over rice and a salad. Everything was fresh, flavorful, expertly prepared and artfully served. We were truly surprised at the excellence of the meal--far better than anything I've ever had at any other Best Western property. I would not hesitate to eat there again, and it would be a good choice for entertaining clients or for a family gathering.
Overall this hotel is an excellent mid-priced property if you need a south side location while in the Twin Cities. We will stay there again if we are in the area. less