Best Western Premier Nicollet Inn

14201 Nicollet Avenue, Burnsville, Minnesota, 55337-5773, United States
based on 692 reviews Trip Advisor Logo
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Best Western Premier Nicollet Inn

Burnsvilles leading hotel, the award-winning Best Western Premier Nicollet Inn, presents luxurious accommodations and top-notch amenities for the discerning traveler. Situated directly off Interstate 35E, this TripAdvisor Certificate of Excellence-wi show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Premier Nicollet Inn

Traveller Overview:
4.5 Rating: 692 reviews
Excellent 73%
Very Good 18%
Average 4%
Poor 1%
Terrible 1%
Rating

MadScientist2, wrote review 16/03/2020

Wedding Reception Nightmare

I want to start this off by saying I have never written a review online, for anything, anywhere in my entire life but I feel compelled to write this after the complete lack of respect we had at our we... more

Owner Response
Go68049658901, General Manager at Best Western Premier Nicollet Inn, responded to this review
This is my second response as I spent more time investigating your comments above. I also fielded a message from the father of the bride that brought some additional details to my attention. After spending 3+ hours reviewing surveillance video of your event, I feel we do owe additional responsibility for how the night ultimately ended. Between our lack of keeping the hockey group under control and our staff not being more engaged with your guests (instead of the security guard), we certainly had some "do differently" moments that we can learn from. I do still believe that there was some shared responsibility in how the events needlessly escalated. With the wedding party "partying" with the hockey group one moment, and then arguing with them the next, it's hard to make sense of it. If our rules and standards were being followed, the hockey group would not have bothered your event any more than the on-site restaurant guests would have. I also still need to support my service staff when it comes to alcohol service - even if we may have been in the wrong. The bartender (personally) is the one liable in the state of MN, as well as the license holder, if there was an alcohol related accident of some type that occurs. I do, however, apologize for not owning more of the responsibility sooner. I did not take the time to really research the interactions that occurred with all the COVID-19 details playing in the background of our business. It did appear that many of your guests had a great time, and I am glad you were able to get your event in before the crisis multiplied to where it is now. I sent a message to your father (father of the bride) with more detail and am willing to accept further concessions for our shortcomings. Please discuss those points with him and let me know your response. Thank you again for holding your event with us and I hope we can come to a fair solution that you can feel good about. Congratulations on your Wedding, Michael Goodman General Manager
Rating

judym11222020, wrote review 16/03/2020

Great property

Husband had surgery at close hospital. The staff was very caring and attentive. Gladly will go back for a fun time! The restaurant/bar was super awesome! Every aspect was clean and friendly for the tw... more

Rating

57kcooper, wrote review 25/02/2020

billing and services

Billing extra $ 'just in case' is insulting. $66 dollars added on at check in and the explanation was 'just in case' - what? In case I rob them? Also the price of the room was over $10 higher than wha... more

Rating

EmeldaBlaine, wrote review 17/02/2020

Great hotel with event venue for smaller groups

We stayed at this hotel for the second time in conjunction with wedding receptions. Both times we were very satisfied with everything at the hotel. And the layout of the hotel is really great - smal... more

Owner Response
Go68049658901, General Manager at Best Western Premier Nicollet Inn, responded to this review
Great feedback! Thank you so much. We hope to see you again real soon!
Rating

Deborah E, wrote review 10/02/2020

BW Quiet

Was so nice to have a quiet room. The coffee maker needed some TLC but functioned adequately. The room was clean but could use a tad of touch up paint ceiling area. Bed was comfortable and the pillows... more

Owner Response
Go68049658901, General Manager at Best Western Premier Nicollet Inn, responded to this review
Thanks for the feedback! We are just beginning our scheduled property improvement plan now. We need to stay sharp for great guests like YOU! Hope to see you again soon!