Best Western Premier Krakow Hotel

14 A Opolska Street, Krakow, 31-323, Poland
based on 347 reviews Trip Advisor Logo
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Best Western Premier Krakow Hotel

This Best Western Premier Krakow Hotel, opened in September 2008, offering 169 well furnished rooms is the first Best Western Premier hotel brand in Poland. There is a 26 inch LCD television located in each air-conditioned room, along with individual show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Premier Krakow Hotel

Traveller Overview:
3.5 Rating: 347 reviews
Excellent 21%
Very Good 34%
Average 31%
Poor 10%
Terrible 2%
Rating

lauraeddy, wrote review 24/01/2020

Wouldn't have chosen if....

We didn't choose this hotel. Our flight was cancelled and this hotel was provided by the airline. The food was lovely that we were served in the evening although we had no choice of what we were havin... more

Owner Response
gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Dear Madame, Thank you for Your opinion. Your business is very important to us and we value your feedback. Your comments, especially about rooms condition are valuable for us. We know that we can improve to deliver a superior experience for you and other guests in the future. We know that everyone prefer to choose dinner but unfortunately it is very hard to arrange when airport send us many Guest if their light is cancelled. We hope You understand this but thank You that You mention it. We hope you will change Your mind and come back to our hotel in the future. Best regards, Przemysław Wolski Deputy Front Office Manager Best Western Premier Krakow Hotel
Rating

Paul K, wrote review 29/10/2019

Good hotel but disappointing to us.

After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an ... more

Owner Response
gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Dear Sir, Thank You for Your opinion. We are sorry that we were not able to meet all expectations and problems during Your stay. WE would like to thank you for letting us know about your judgments on the services that should be improved allowing us to offer a better experience for you and the rest of the our customers. We are sure Your opinion would be very valuable for us and it will help us to improve quality of service. Best regards, Przemysław Wolski Deputy Front Office Manager
Rating

sneekweek, wrote review 12/10/2019

Lovely Hotel.

Lovely Hotel with very friendly staff at the reception as well in the restaurant, cleaning. Nice relaxing garden with a mini Louvre. Rooms where clean with posibillity to make coffee/ Tea. Good beds... more

Owner Response
gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank You very much for Your opinion and all good words. We are pleased that You enjoyed Your stay in Best Western Premier Kraków. Hope You will visit us again and Your next stay will be even better. Best regards, Przemysław Wolski Deputy Front Office Manger
Rating

handystraps, wrote review 08/10/2019

Staff go out of there way to help

From the start the staff helpfully in lots of ways, i could not ask for more. The room was clean. I been in lots of hotel all over the world and this is a good 4 star one. They book 3 tours for us. An... more

Owner Response
gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We are really happy that You enjoyed Your stay in our hotel. City centre is about 4,5 km from the hotel, but it is easily reachable by taxi or public transport. Best regards, Przemysław Wolski Deputy Front Office Manager
Rating

Liandy_Vu, wrote review 21/07/2019

Nowhere close to bar or restaurant!

If you are travelling with group tour and have an itinerary to visit the famous Auschwitz concentration camp, it's highly possible you would end up staying here, since it's closer than staying at the ... more