Good hotel but disappointing to us.
After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an ... more
After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an upgrade was not possible and we understood the reason why as it was quite heavily booked.
AC was not functioning, no fans available, no luggage rack for our suitcases, tap leaking along with a few other minor things. No other rooms were available we were told. Breakfast was good but we were rudely warned on day one by one of the hostesses that food was not to leave the restaurant given the fact that we grabbed one bun too many and did not want to throw it out or put it back into the basket for hygienic reasons. You should have seen the fruit and sandwiches taken by a few large groups....we seemed to have been singled out as we were not part of any group.
On our third night, just our luck there was a wedding at the hotel and our room was directly above the outside smoking patio which was the gathering point for very happy but loud wedding patrons.
Requested room change knowing that the party would go on into the morning hours and were bumped around to 2 other rooms before one was finally acceptable. By 10:30pm we finally settled into our changed room after unpacking and repacking numerous times. ( the party went until 5:00 am so e were told).
Evening staff were understanding but it did affect our rating. Discussed issues with Management via email
The next day and they gave us a bit of a discount with 15% off one night and free parking.
Certainly a Premier hotel but as Diamond Select members we did not feel as if it was one, even though we use BW globally.
Signed...a seasoned traveller. less
gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank You for Your opinion. We are sorry that we were not able to meet all expectations and problems during Your stay.
WE would like to thank you for letting us know about your judgments on the services that should be improved allowing us to offer a better experience for you and the rest of the our customers. We are sure Your opinion would be very valuable for us and it will help us to improve quality of service.
Deputy Front Office Manager