Best Western Premier Krakow Hotel

We didn't choose this hotel. Our flight was cancelled and this hotel was provided by the airline. The food was lovely that we were served in the evening although we had no choice of what we were having. The breakfast was ok but nothing fancy. Rooms very tired but did the job we needed. 2 nights and I'm glad it wasn't any longer. less

After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an upgrade was not possible and we understood the reason why as it was quite heavily booked. AC was not functioning, no fans available, no luggage rack for our suitcases, tap leaking along with a few other minor things. No other rooms were available we were told. Breakfast was good but we were rudely warned on day one by one of the hostesses that food was not to leave the restaurant given the fact that we grabbed one bun too many and did not want to throw it out or put it back into the basket for hygienic reasons. You should have seen the fruit and sandwiches taken by a few large groups....we seemed to have been singled out as we were not part of any group. On our third night, just our luck there was a wedding at the hotel and our room was directly above the outside smoking patio which was the gathering point for very happy but loud wedding patrons. Requested room change knowing that the party would go on into the morning hours and were bumped around to 2 other rooms before one was finally acceptable. By 10:30pm we finally settled into our changed room after unpacking and repacking numerous times. ( the party went until 5:00 am so e were told). Evening staff were understanding but it did affect our rating. Discussed issues with Management via email The next day and they gave us a bit of a discount with 15% off one night and free parking. Certainly a Premier hotel but as Diamond Select members we did not feel as if it was one, even though we use BW globally. Signed...a seasoned traveller. less

Lovely Hotel with very friendly staff at the reception as well in the restaurant, cleaning. Nice relaxing garden with a mini Louvre. Rooms where clean with posibillity to make coffee/ Tea. Good beds. Breakfast, well i would give it a 10!! And dinner also very tasty! With my compliments to kzrysztof and the chef in the kitchen! Had a lovely time! Petra Heijnis, Sneek/ Holland. less

From the start the staff helpfully in lots of ways, i could not ask for more. The room was clean. I been in lots of hotel all over the world and this is a good 4 star one. They book 3 tours for us. And the Sauna and pool was great as well. The only thing that there was not any bars near but the hotel one. But the town was not that far away. Thanks for a nice time. less

If you are travelling with group tour and have an itinerary to visit the famous Auschwitz concentration camp, it's highly possible you would end up staying here, since it's closer than staying at the city center. Room is big & clean, spacious parking space, but the downside is you won't find any pub/bar or any watering hole nearby, not even a supermarket, although you could find minimarket at the closest gas station. If you would like to go to the old town or the city center, the bus stop is 15 mins walk from this hotel less