Best Western Plus Wine Country Hotel & Suites

3460 Carrington Road, West Kelowna, British Columbia, V4T 3C1, Canada
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Best Western Plus Wine Country Hotel & Suites

When wine country is on the agenda, theres only one West Kelowna hotel that provides exceptional service, access to the best attractions, and fantastic quality.

Kelowna wine tasting is a favorite past-time. Nestled against numerous vineyards
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Wine Country Hotel & Suites

Traveller Overview:
4.5 Rating: 1017 reviews
Excellent 52%
Very Good 32%
Average 7%
Poor 3%
Terrible 3%
Rating

quinn762019, wrote review 18/01/2020

Great Stay Great Staff

Was there for a quick overnight. Family showed up and staff was a great help with some water, Also when asked took some great pictures thank Best Western. It is also in a great location close to food ... more

Owner Response
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you so much for your great review and comments. I'm so pleased that you enjoyed your stay with us and found the amenities and the staff to be excellent. Should you be able, it would be wonderful if you could correct your star rating as the 1 star is negative. :) Many thanks and we'll hope to welcome you back again in the future. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites
Rating

2weekendgetaway, wrote review 14/01/2020

Great Experience

Loved this hotel. We came here for a one night family getaway with 2 toddlers and we had so much fun and were so impressed by the service and cleanliness of this hotel. I think we will make it a new ... more

Owner Response
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased that you and your family enjoyed your stay with us and had the opportunity to experience our facility (especially the pool and water slide) and great breakfast services. I am happy that all team members helped to make this an excellent visit. Thanks again for sharing your comments. Hopefully we can look forward to accommodating you again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites
Rating

TonyP284, wrote review 07/01/2020

Fantastic Stay

An unexpected stay over Christmas. From the front counter staff to breakfast and cleaning staff; everyone we met provided exceptional service with a smile. I commented to my wife, 'that even the cle... more

Owner Response
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your wonderful review. I am so pleased to hear of your positive experience with our hotel and team members, and equally thrilled that you enjoyed the hotel facilities and amenities while visiting! So glad that your grandchildren had fun in the pool and water slide! Thank you for sharing your thoughts and we'll hope to welcome you back again in the near future. Warm regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites
Rating

robbiem499, wrote review 05/01/2020

Great stay

Our hockey team stayed here for a tournament! We found it very clean and spacious! Great location with lots of food options! The front desk staff and house keeper were extremely friendly and pleasant!... more

Owner Response
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you kindly for your great review. I am pleased that you enjoyed your stay with us and the kids had a great time in the pool and water slide. I am sorry for your breakfast experience and I will say that this is completely out of character for this attendant/supervisor. She has apologized for the manner in which she spoke with the children. Thanks again for sharing your comments and we'll hope to welcome you back again in the future. Best regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites
Rating

bobbleEngland, wrote review 08/12/2019

Great hotel, well equipped, spacious. But why was so much disposable?

For a chain hotel we were generally impressed even though we were only here for one night and weren’t able to use all the facilities such as the pool. The room was massive and had everything we needed... more

Owner Response
Rosemary P, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this review
Thank you for your kind review. I am pleased that overall you had a very enjoyable stay and that the team was able to meet your needs and expectations. Yes, in Canada and the US, hotels use a lot of disposable products. Most of our paper cups, bowls and plates are made of sugar cane and are bio-degradable. We do have recyclable cutlery and the clear cups are a bi-product of corn and are compostable. Due to Canadian health standard regulations, significant systems have to be in place and multi-use jam containers are not acceptable and kitchen requirements are very specific and extensive which take up a lot of square feet which is not easy for tight retrofits. Thank you again for sharing your thoughts. I appreciate your comments. Kind regards, Rosemary Paterson, General Manager Best Western Plus Wine Country Hotel & Suites