Best Western Plus Wine Country Hotel & Suites

Staff were very friendly and helpful. Hotel is a good 3.5 star hotel, reasonable value for money. Located near shops and a short drive to the lake. Fitness centre had reticulated bike, stepper and jogger as well as weights, all in good condition. Breakfast is included and sufficient (buffet) but simple. Shame about all the plastic cutlery and throw away dishes though. less

Hotel is beautiful and beds great. Check in staff inadequate so prepare to have that step take a long time. Breakfast was warm and fresh with a great variety. Coffee was good and Tim Hortons is walking distance if you are picky less

We stayed in the executive suite and it was honestly such a relaxing place that I didn't want to leave. We actually ended up extending our stay by another night just so we could enjoy it a bit longer. I think I slept for 17 hours on the second day because I was just that comfortable. The bed was the perfect amount of firmness, and a KING! My boyfriend and I could easily stretch out completely on this and barely touch each other. It was the best. Everyone at the front desk was wonderful and friendly. The complimentary breakfast was so good that we actually woke up earlier than we needed to to get it. You can DIY your own breakfast sandwich if you get creative. It had everything I wanted. They also have a mini store next to the front desk and you just tell them what you took and they will charge it to your room. Easy peasy! We also loved that they had the air conditioning running in the room when we got there because it was 35 degrees outside and we needed to cool down! It was such a kind, thoughtful gesture and made me feel like they truly care about their guests. There was ample parking and tons of things to do nearby. Restaurants, golfing, the beach... it was so great. I had such a nice time, I could go on forever. We will definitely be back. Thank you for having us. less

This is a great hotel. It is in a good location with lots of amenities around. There is a Dominos Pizza in the same parking lot as well as Burger King and Walmart/McDonald's across the street to name a few. The hotel is modern and new. The rooms are large and quiet. Our room had a large king bed which was really comfortable. There was a fridge, microwave, coffee machine, safe, iron, tv, air conditioning. The bathroom had a portable hairdryer, shampoo, conditioner, soap and lotion. Breakfast was served until 10am daily and was fantastic. There was coffee, tea, eggs, bacon, sausages, make your own waffles, oatmeal, cereal, English muffins, toast, orange juice, apple juice, yoghurts, boiled eggs and pastries. It was delicious! The pool looked good. It seems more like a kids pool. The pool has cool slide coming into it. It's too small to do laps and I am pretty sure you would always be in the splash zone from the slide. For kids, it looks fantastic! There is also a hot tub and a gym. I didn't use either so I cannot comment. The lobby has coffee available daily and there is a little shop to buy pop and snacks. Staff were all really friendly, this is a very clean hotel and i would stay here again. The only thing I wish it had was an outdoor pool to enjoy those Kelowna summers! less

Kids loved the waterslide. I enjoyed the Fitness Center as no one seemed to use it so I had it all to myself both days. Breakfast sub par. Presented nicely but taste--blah. The waffle station looked good but I have gluten & dairy issues so couldn't enjoy that. We got a queen suite with pull out. My kids are 7 & 11 and they struggled to fit on the mattress, let alone get a good sleep. The air conditioning in our room was so loud at night and woke me up several times. Parking lot view for all Queen Suites, which is what I was told, that was disappointing especially after coming from Osoyoos where we had a gorgeous lake view. The hotel was clean, the breakfast - altho crowded - would be ok for someone that doesnt have any GI issues. The location is great: Natures Fare, sushi, Tim's & a couple of other restaurants right there. Walmart, Starbucks close by. Would I stay here again?? Don't think know. less