Potential to be the Best
14/01/2017 buoywin2010, Greenwell Springs, Louisiana
The reviews and pictures shown on here before we arrived doesn't didn't forewarn me of the musky and damp feeling when we stepped into our room...there's just that icky feeling when my children played... more
The reviews and pictures shown on here before we arrived doesn't didn't forewarn me of the musky and damp feeling when we stepped into our room...there's just that icky feeling when my children played... ><
Maybe, if the room temperature was better controlled during the crazy weather change...that might help...?
Also, if housekeeping could set a day aside to just dust the desks, counters and air vents inside and outside the rooms, that would really up this property to become one of the "best"since the staff is professional and hospitable. The breakfast area was adequate with many beverage options from juices (orange, apple, cranberry, and GUAVA!!) to whole to 2% milk. The food was maintained at the appropriate temperature. I loved the Texas waffle maker! The only thing though...the waffle wasn't crisp when taken out of the maker =(
Overall, it's not Hampton Inn...but no one ever claimed it to be, but the location is convenient and a place to stay while traveling through Houston. less
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you so much for your rating and comments, we truly appreciate your business. I apologize for the inconvenience of staying in a room that felt that way, this is not the norm and we will be providing that room with a deep clean. We take pride in providing great customer service and a room that is welcoming, we look forward to you giving us another try and having you as a guest again in the near future. Best Regards.