Right off of Freeway feeder road, and weird musty smell in room
07/01/2017 maychang, Aurora, Colorado
So there is no elevator in the hotel, and we had a lot of luggage, so they recommended the first floor, which we thought would be ok... The first room was very dark, and the window faced a brick wall... more
So there is no elevator in the hotel, and we had a lot of luggage, so they recommended the first floor, which we thought would be ok... The first room was very dark, and the window faced a brick wall. So we asked for another room - were given a room with a view of the parking lot, but there was a musty, wet smell in the room that never went away. The basic breakfast in the morning was ok, the afternoon snack/wine was not that great. I would probably not return to this place. less
bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for taking the time and providing us with feedback, this helps us improve and provide our team rooms for growth, we understand how frustrating it could be to not have an elevator however our property is just 2 stories and we try our very best to help guest to the second floor or accommodate on the 1st floor. The lighting in the room is dark but once the lights are on they warm up and brighten up, the room you were in has been placed out of service and we are providing that room with a deep clean. This is definitely not the nor and would hope in the near future you would visit us again we have a great staff and provide amazing customer service. On behalf of our entire team we apologize for any inconvenience. Best Regards.