Not up to Best Western Standards
09/12/2018 speek201, Liberty, Texas
I have stayed at MANY Best Westerns with school groups over this year, but this one is not one I would go back to. As we drove in, there was a pile of clothes right outside the front door...no one ha... more
I have stayed at MANY Best Westerns with school groups over this year, but this one is not one I would go back to. As we drove in, there was a pile of clothes right outside the front door...no one had bothered to go outside an pick then up. The front desk clerks were friendly but unable to resolve issues. SLOW check in followed by issues with the bill and uncomfortable beds. I attempted to contact the manager through email but the email on his business card bounces back. The rooms were clean. There is no elevator but since this is only a two story property isn't a big issue for me, but those with mobility issues may want to stay in the first floor. Hotel is conveniently located. less
bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for providing us with this information about your stay. On behalf of our entire team, I would like to apologize for the issues you encountered. We strive to exceed our guests expectations in every way, but in this case, it appears we were not successful. I have addressed these concerns with our team and hope that you will give us another opportunity to provide the exceptional service and experience that we endeavor to give.