Best Western Plus Uptown Hotel

Our family stayed here for just a night to get some rest after visiting Vancouver Island, before heading to our next destination. What a lovely hotel in a great location! Although we stayed in downtown for a few nights prior to heading to Vancouver Island – I think we preferred this location over downtown. It felt cozy, clean and not as busy, next to a grocery store, many restaurants, park and a few breweries (which we visited in the evening), yet very peaceful. Convenient underground parking with plenty of spaces was included with our booking. Immaculately clean, spacious room with comfy beds and everything you need when away from home. Clean and spacious bathroom with nice toiletries (loved the Orangy scent!). Keurig coffee machine was a nice bonus while getting ready to leave in the morning. After check out, when we were about to drive off, our son realized he forgot his laptop in the room. He run back to the reception and asked to check and bring it back.. While we were waiting for laptop to be brought downstairs, the concierge asked us if we would like to use their breakfast services (mind you our reservation did NOT include breakfast). We kindly denied, noting that we were already behind the schedule with a long drive ahead of us and our son sloppiness added some time while waiting to retrieve his laptop. Can you imagine that this kind gentleman (front desk) gave us a few bags with simple “breakfast to go”, marked as “Chef Special”  That was such a cute, nice, unexpected and thoughtful gesture, which we truly appreciated! We had a perfect night rest and would absolutely stay here again! less

We checked in and our shower/bath and sink drain was plugged so they sent someone up the next day to fix the drains and when we came back to the room they had left a wire coat hanger on out items/bags in the bathroom not very safe due to covid-19. The front desk staff were very friendly and excellent service. We also did not get enough towels for 4 people for each day. We had to contact the front desk about the towel situation each day. We did not eat meals at the restaurant next door as one person was only in the restaurant for at least 4 hours as we were walking around the city and each time we went by the restaurant that person was still there. less

Clean quiet hotel close to several hospitals so perfect if your travel is for medical reasons Parking can be challenging as their underground space is limited and first come first served (this is clearly stated on their website). Small courtyard offers a nice space to sit and enjoy your morning coffee. Attached Italia Bella Bar & Grill offers breakfast, lunch, and dinner so you don't need to go far to grab a bite. less

Staff is extremely helpful. Rooms are clean. Easy to checkin and check out. Location is perfect. Internet is good. Lighting is good. Peaceful environment. They answered all my questions over the phone. Overall I am satisfied with their service and will recommend others. less

We stayed August 2020 with teenagers. We appreciated the low nightly cost and the free parking. The location was great for driving to and from areas as well as lots within walking distance. We were happy with their Covid protocols and felt safe our entire stay. The only small complaint was the location of the AC. It was right beside one bed at bed level. One person was cold and everyone else was hot. We will definatly stay here again. less