Best Western Plus Uptown Hotel

If all you want is a clean room/bed, this would be a satisfactory place to stay. As with every Best Western I've ever stayed in, it's very clean and the bed is sleepable.Room lighting is good and each side of the bed has a good lamp. It's in a relatively convenient location: in Mount Pleasant, reasonably close to Chinatown, within walking distance of the Dude Chilling Park (I'm not making this up). They also offer free coffee, juices, and water, and large cookies and have what looks like a better than average exercise room if machines are your thing. Parking is free, if you can get it (it's not guaranteed, although we had no problem always finding a spot). And you can breathe fresh air, since you can actually open the window. Those are the pros. The cons are : (1) the free WIFI in our room was abysmal in the morning and evening, when everyone else was presumably using it; (2) it can be difficult to park in the garage, which has all sorts of weird angles; (3) if you have neck problems, like I do, the pillows are impossible to use, since they're thick and the synthetic material pushes against your neck, (4) the free ear plugs on the bedside should tip you off that the noise insulation between rooms is not good; fortunately for us, although we occasionally heard our neighbors during waking hours, they were quiet at night so we had no problems. less

I would never stay here again but this hotel is in a convenient location, close to restaurants and supermarkets (even though the night porter said there wasn't any near by) and plenty of bus stops across the road. The ladies on reception are helpful as well the assistant manager who runs front of house while the manager hides in the office even when there are things to be dealt with. He is very cocky and arrogant, not helpful at all and does not know how to deal with guests. I'm guessing that is why his assistant manager does all the work while he hides away. He should not be the manager of this hotel! We had to change rooms 4 times after pleading with them over 2 days to change our first room 105. We were here for 1 week. There was a very loud noise that would last upto 40 seconds happening every other minute from the second we arrived. Pleading with the night porter who didn't have a clue and was very frustrating to have to deal with in this situation, telling us it was fine, would come and check the noise and say "oh its stopped now" after 10 seconds when i had to keep saying no its every minute so wait and you will hear it. He would then hear it and say "oh it stopped" when it stopped, not acknowledging that it was going to start again. He was Manuel from faulty towers! So we had to stay in that room that night, not slept a wink because of the noise. He said it will be fine tonight, ill get you some ear plugs (which he didn't bring to us because we found out the next day they didn't even stock them) and ill move you tomorrow. We go to reception in the morning ready to change rooms and the man on reception said to wait for the manager to come in between 8am-9am and said if they cant move us they will move us to another hotel at their own cost. We then see the assistant manager while the manager hid in the office and he said he shouldn't have said that and they wont do that and they cant move us because they have people going into the rooms over the next couple days. I work in a hotel and deal with this situation often, it didn't need to be as horrendous as they made it! They should have changed our room right away and just swapped the bookings/rooms around, pleasing the guests already staying there, not keeping the free rooms for future bookings. This went on for a long time, lots of tears, ruined the first couple days of our anniversary holiday. They moved our room to next door - 103. Had the same problem. Then moved us upstairs which was already so much nicer than the ground floor, it looked like a hotel, was much quieter to. We went to settle in our quiet room and he came up moved us again to a "nicer room" I think they had done this to have a laugh between themselves. The room wasn't nicer! It was smaller and had the loudest air con fan i have ever heard and it wasn't even on. We actually unplugged it just to see if the noise would stop. It didn't, we asked if maintenance could come up to fix it and he said there wasn't any maintenance and its just the noise from outside!? The other 3 rooms air con machines didn't make a sound unless they were on so i don't know how he could say that. So all in all it was the worst stay ive ever had! I would not recommend this hotel to anyone. less

We had an excellent stay at this property and we recommend it to anyone traveling to Vancouver. Location is great. Room are modern, clean and comfortable. Excellent restaurant on site. Great service at Front of the House. less

Nice clean room , Friendly staff Anne at the front desk was very helpful, nice central location. Quiet room , We would stay there again in the future , rooms have been renovated , feels nice inside : ) less

We checked in at 1 am, and Marie at the front desk was extremely friendly and helpful. Room was adequate though on the small side. In general, we found the front-office staff well-informed and ready to assist. Breakfast ( 15% discount for hotel guests) was reasonably priced and sumptuous though service was rather slow. Located about a 20-minute bus ride from downtown, this hotel offers good value for money. Transit tickets can be purchased at the drug store in the basement of the mall half a block away. The nearest Skytrain station is a 5-minute bus ride away, and the nearest bus-stop a 5-minute walk down Kingsway, bus 19 will take you via Chinatown to the city centre and all the way to Stanley Park less