Best Western Plus Swan Hotel

Sadler Street, Wells, Somerset, BA5 2RX, England
based on 1413 reviews Trip Advisor Logo
View Photos
/
  • swan-hotel-bedrooms-31-83076
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Hotel Grounds
  • Best Western Swan Hotel Bedrooms
  • Best Western Swan Hotel Bedrooms
  • Best Western Swan Hotel Bedrooms
  • Best Western Swan Hotel Bedrooms
  • Best Western Swan Hotel Bedrooms
  • Best Western Swan Hotel Leisure
  • Best Western Swan Hotel Meeting Space
  • Best Western Swan Hotel Meeting Space
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Dining
  • Best Western Swan Hotel Wedding and Events
  • Best Western Swan Hotel Wedding and Events
  • Best Western Swan Hotel Wedding and Events
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.
VB The AA rosette is your guarantee that a hotel takes extra special pride in its cuisine. The AA rosette is your guarantee that a hotel takes extra special pride in its cuisine. Silver CSR award from Green Tourism. Quality Award

Best Western Plus Swan Hotel

Best Western Plus Swan Hotel.

** We have undertaken every measure to ensure your stay with us is both safe and comfortable. Enhanced cleaning and hygiene systems have been implemented throughout the hotel both front and back of house. We are constantly monitoring and adapting our show more

Hotel has no lift
Guest rooms are maintained after departure information provided via pre-arrival email
Breakfast is buffet and table service, no need to pre-book but can be very busy between 8.30 - 9.30am. Evening meals tables must be pre-booked direct with hotel prior to arrival
COVID - All hotel staff wear PPE and face masks and we would like guests to wear face masks on arrival and in public spaces. ** For further information on hotel Covid policies please see the Covid section on hotel page**
24 Hour Room Service, Bars, Electric Car Charge, Free WIFI, Gym, Restaurants, No Lift
There is free parking available onsite.
Pets not accepted
The hotel does not allow dogs.
Free WIFI available throughout the hotel
Check-in & Check out16:00 | 10:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

Sadler Street, Wells, Somerset, BA5 2RX, England
What 3 Words: ///beep.villas.dancer

Restaurants & Bars

Award-winning food in a fabulous setting.

Our award-winning restaurant offers the finest locally sourced ingredients, combining modern and traditional British cooking.

Chef Adam Kennington

Head Chef, Adam Kennington, treasures simple, honest, seasonal food. His repertoire showcases traditional fare, brought up to date using modern techniques. Adam sources the best quality, local produce. His food has been recognised with two AA rosettes and an on-going presence in the Michelin Guide.

  • 15c A.D.
  • Bar
swan-hotel-dining-56-83076.jpg

15c A.D.

We are pleased to offer a range of dining options and a host of different areas in which to enjoy your Somerset dining experience. From a formal 3 course meal to relaxed buffets and barbeques, residents and non-residents alike can enjoy morning coffee, lunch, afternoon tea and dinner. Enjoy!

Opening hours
Lunch: 12.00 - 14.00
Dinner: 19.00 - 21.30
Weekend times may vary
swan-hotel-dining-46-83076.jpg

Bar

The bar has a fantastic view of Wells Cathedral.

Opening hours
11:00-23:00
Weekend times may vary

Weddings

The scenery, the service, the standards. You can have it all at the Best Western Plus Swan Hotel! Whether it's an intimate wedding, large wedding reception or civil wedding ceremony itself, we pride ourselves on providing the perfect wedding venue. Our experienced staff are here to help; from the initial planning stages right through to the big day itself. We aim to make your wedding day as special as it can be while alleviating some of the stresses along the way!

For any enquiries please call Emma Wheatley on 01749 836300

Registrar

Registry office:
Mendip
Commercial Road, Shepton Mallet, Somerset, BA4 5BU
01823 282251

Golf Off Site

Whether you’re dedicating your full getaway to the green or just want to sneak in a few holes in between sightseeing, we’ve got you covered. Just don’t forget to pack your lucky club…

Wells Golf Club

1.5 miles away in Wells

Course information

  • Driving range
  • Putting green golf facilites
  • Pro shop golf facilities
Course type

Parkland

Location

Off Site

Holes

18

Par

70

Distance

5991 Yards

Handicap

Handicap required

Prices

18 holes £25.00
Trolley hire £10.00
Club hire Yes
Buggy hire £15.00
Tuition Yes
Driving Range £2.00

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Spa Facilities

Opening Times

Monday - Sunday: closed

Make the most of our leisure facilities and enjoy some down time

Gym and Leisure Facilities

Meetings & Events

If you're looking for the perfect venue for meetings or events, look no further than the Best Western Plus Swan Hotel.

Available Room Set Ups

The below information shows the capcity of each meeting room based on the room setup type.

Room Name Theatre Classroom U-Shape Boardroom Banquet
Exmoor
0 0 0 14 0
Garden Room
70 30 25 35 40
Ivory Suite
100 45 35 40 100

Reviews of Best Western Plus Swan Hotel

Traveller Overview:
4.0 Rating: 1413 reviews
Excellent 53%
Very Good 28%
Average 11%
Poor 3%
Terrible 3%
Rating

rogersonjim, wrote review 21/06/2022

stay at swan hotel in wells.

we stayed one night only the 19th of June. the bathroom was dirty. we didn't eat at all after this in the hotel. We were put off about eating because of the poor hygiene. Our first visit to wells cath... more

Rating

fynsdad, wrote review 17/06/2022

Gone downhill fast

Hotel declined, smelly bath room, no water pressure, bed bad, rude housekeeping staff, minimal limited breakfasts ...super shame, stayed here for years on special 9ccasions, this year awful let down, ... more

Owner Response
Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of your experience at the Swan. I am very sorry to read that on this occasion your visit evidently fell short of the high standards of the Swan. The bed you slept in was a newly refurbished room with a new mattress, we are investigating this mattress to find out why it was uncomfortable for you. There is no excuse for our housekeeper being rude to you, please do except my most explicit apology for this. You will be pleased to know that our new Breakfast Menu at the hotel goes live on 1st July offering even more choice than we always have. I do hope that this isolated incident will not deter you from staying with us again a the Swan after your previous 8 great visits. Please do give us another chance. If you do decide to return to the Swan please do contact me directly to afford me the opportunity of looking after you personally. Warm regards
Rating

Petejh2021, wrote review 11/06/2022

Short stay

Hotel in perfect location for visiting the cathedral, bishops palace and shops. Quite at night no traffic noise or noise from within the hotel. Superb breakfast, as much as you can eat. Polite helpful... more

Owner Response
Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Guest, thank you for taking the time to post your feedback on your stay at our property. We use all feedback constructively to help improve any experience for guests in the future. It was a pleasure to welcome you and i do hope to have the opportunity of welcoming you again in the future. Kind regards,
Rating

Daylightboy, wrote review 10/06/2022

Superb Hotel.. Excellent location and loads of free parking.

We stayed for 3 nights while visiting the surrounding area and had a wonderful experience at The Best Western Plus Swan Hotel in Wells, Somerset. I think the highlight for me was the excellent breakf... more

Owner Response
Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you so much for your lovely review. It is always nice to receive such lovely feedback from out guests. We look forward to welcoming you back to Wells and the Swan Hotel again soon. Warm regards
Rating

DeanS138, wrote review 03/06/2022

Not A Bad Hotel

Stayed here in May for two nights . Firstly the car park is very tight to get in out of with tight spaces . Car park full after 5pm both days stayed here . Location is fantastic in centre of Wells ... more

Owner Response
Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to review your stay at our property. Thank you for your kind words and positive feedback. We have now returned to full and normal trading at the Swan allowing all guests to charge to their room account throughout their stay. The pay as you go policy was only temporary during the COVID pandemic to assist with dwell time at reception on departure to pay your bills. We are delighted that these restrictions have now all be lifted and full service has returned. Warm regards,

Loading