Best Western Plus Swan Hotel

Very uncomfortable stay due to excessive heat and noise. This room overlooks the High Street and we were unable to hear the TV or sleep with the window open, far too hot with it shut. Small fan in the room totally ineffective. Need some form of secondary double glazing along with a portable air conditioning unit before it should be sold as Deluxe. Service at breakfast very rushed, cleaning of room inadequate on two of the three days. Had to request coffee/tea/milk etc from reception as tea tray not replenished. There are no lifts in this hotel. Very over priced and disappointing. Nice location and car park plentiful, easily accessed with a small car. less

I splurged and got the room with a queen sized four-poster bed -and a view. I was not disappointed! The view from my window was the Wells Cathedral. What an amazing sight to wake up to. The hotel is located on a lovely street in Wells with a few shops and restaurants. Right across the street is the Bishop's Palace as well as the Cathedral. The hotel was quite nice and worth every cent. But, beware - there is no elevator. I was on the third floor, so I had to drag my bags up (the hotel offered help, but I declined. So, that choice was mine.) I simply loved this place. I could have stayed a week. Highly recommend! less

Just had a lovely weekend at this hotel which is positioned perfectly to the town. Rooms were clean and the staff very friendly altho slightly over ambitious in the breakfast room,plates being taken from out table while one of us was still eating or eyeing up the table waiting for the cutlery to hit the plates hence only 4* Apart from this, perfect. We were I say unfortunate to break down when we arrived but so much to see in such a lovely town we couldn't fault our stay dispite this.. Would recommend both the hotel and Wells itself. 👍 Must see the cathedral. Must try the Thai next door Must see the market Must go to Wells!! less

The Swan Hotel in wells, well where do I start the staff are amazing, the rooms are very nice and the food is out of this world. The hotel is in a great location step outside and around the corner you have the shop's if the management read this you have an amazing staff working at the hotel they really do look after there guests, Thank You :-) less

A Victorian Evening held at the Swan Hotel was an overall success with the majority of guests dressed in clothes of the period with a menu based on one of the period from the Swan Hotel's archives and the Wells Museum. less