early morning call?
06/09/2016 miclinDunstable, dunstable
well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the... more
well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at 6.am by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return less
Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
Thank you for taking the time to post a review. Guest feedback is very important to us and we were obviously disappointed to read your comments.
Our premises are listed and date back to at least 1422, making the installation of air conditioning impossible. To help counteract the (unfortunately only too rare) very hot summer days, every room is equipped with a fan. Our reception team would have happily arranged for your duvet to be swapped for a sheet.
With regard to the cleaning which took place outside your room, I am unable to identify the member of my team which you refer to. If you could furnish me with more details (i.e. the date of your stay and your room number) then I can investigate this matter further.