Lovely hotel in a beautiful setting, shame about the restaurant menu!
03/07/2015 CJC_1185, Portsmouth, United Kingdom
We first visited this hotel two years ago and could not fault the helpfulness of staff, the standard of the room and the overall ambience of the hotel and we were pleased to find that none of this had... more
We first visited this hotel two years ago and could not fault the helpfulness of staff, the standard of the room and the overall ambience of the hotel and we were pleased to find that none of this had changed for our recent 3 day stay which included dinner and breakfast in the deal. However, on the previous occasion we were treated to a range of gourmet delights in the restaurant - desserts were decorated with spun sugar and beautifully presented and there was a varied and interesting menu. Not so this time - there was a choice of four starters and four mains - two meat ( one of which incurred a £5 supplement), one fish and one vegetarian and a choice of four desserts. This was fine on the first evening, but to have the same limited menu for 3 days we feel was not acceptable. The excuses we were given was that the menu is changing at the weekend and there is not much left in the kitchen, it was Glastonbury last weekend so the hotel was booked out to BBC staff and during this time the kitchen was refurbished, and because of Glastonbury, orders were late coming in! Surely the hotel knew how many people were booked in and should have catered accordingly? The price of a meal was deducted from our final bill as we chose to eat elsewhere on the 3rd evening. This did not spoil our visit, as The Swan is a lovely hotel to stay in, but it was a little disappointing. less