You'd be forgiven that during the midst of a pandemic that a 'deep clean' would mean exactly that. Unfortunately, after moving the pillows from the bed to check if we'd left anything behind before leaving- we found a used tissue and a prior guest's toe nail under the bed. Considering there is a 6 hour gap between check-out (10am is far too early by the way) and check-in, this is poor to say the least. It was also disappointing to see no staff were wearing masks around reception either, considering it is advisable for guests to do so.
We were welcomed by a 'Car Park Full' sign after a long drive. There are obviously too few spaces for a hotel this size, which is frustrating. We were given easy directions to an alternative car park away from the hotel but had to pay for the privilege. This seems unfair as most guests get free parking at the hotel. We've had it in the past where a hotel would have a deal with the car park owners to allocate extra parking spaces and, therefore, subsidise this cost. This is a minor point, admittedly.
The location is very good, which is the one thing in its favour- The Swan Hotel has very little competition in this regard.. maybe a factor in not trying to better itself? The room we stayed in was spacious and had a separate lounge but it needed an update, the bathroom especially- which was mostly clean but the shower head leaked at the top and the head needed a good scrub.
There is no air con but they provide a fan, which was welcomed. We were kept awake, though, by the locked fire door in our room moving on its hinges in the wind. Floorboards also creak, so try to get a top floor room! We did.. but I feel sorry for those that didn't.
There is no doubt that this hotel could and should do better!! less