Having stayed here over 30 years ago when I used to travel for business, I returned for a one night's stay to break a long journey Northwards and see something of the city of Wells. The hotel was much like I remember it, including the narrow, winding passageway which leads through the building to the car park at the back. You can do it in a big car, but you need to be careful! Having on site parking is a major advantage and one of the reasons I returned to the hotel, but it can get full so get there early.
The room I had was clean, well equipped and very comfortable. I ate in the bar, which was good and the quality of food and drink was good too. The staff were friendly and attentive, at reception, in the bar and at breakfast, so overall I was very satisfied. The only down side to my visit was the city of Wells itself - whilst the cathedral is magnificent, all the traditional pubs in the city seem to have become bistros, brasseries, cafes and coffee bars :( . At least the hotel bar had a decent pint of ale. less