Best Western Plus Swan Hotel

This hotel was warm friendly and very clean . Relaxing either in the bar or the lounge areas over looking the magnificent cathedral was a lovely experience. Are rooms were spotless,on suite ,lovely views of the cathedral.4 poster bed,with all the amenities you need on hand . Breakfast was delicious continental or a menu with the usual full English or fish etc Highly recommended! less

Wonderful Wells, smallest City in England, with a excellently positioned hotel with car park, and a fabulous Cathedral. There are good shops and a few good restaurants. Hotel breakfast reasonable. Staff lovely. less

Made a last minute booking via Booking.com to stay here. We contacted the hotel on the morning of our stay to check on the room facilities as there were no pictures on Booking.com and the only facilities listed were ‘toilet paper’. The hotel replied promptly and also informed us that they had a function on that night that would finish at midnight. It’s not unusual for hotels to have evening functions and as we are not light sleepers we weren’t overly concerned. Unfortunately we were given a room in the new ‘Coach House’ directly overlooking the function area. From around 10pm the music was insanely loud. There didn’t appear to be any soundproofing in the bedroom or the function room and people were outside the function room singing and dancing until midnight. We may as well have been at the party. We couldn’t believe how loud it was so called reception to complain. The response wasn’t great. We asked to speak to a manager but the receptionist said he could not be found. We called several times but received the same response. Told the receptionist we wanted to speak to a manager in the morning when checking out. The lady on reception the next day had not been told. She was surprised, apologised and took £40 off the bill. We were still unhappy that we had been put in a room so close to a function when the hotel appears to have no sound proofing and asked to be contacted by a member of management to discuss the matter further. We left a contact e-mail but over one week later, we are still awaiting a response. Overall the hotel and the room we stayed in were nice and the location in Wells is excellent; however, I would advise against staying here if they have an evening function. less

A good base for visiting local area. Hotel has amazing view across to cathedral and is centrally positioned in the city with short walks to cathedral and bishop's palace. It is typical of a chain hotel although there are some nice touches that make it a little individual. Be aware that the building is very old and as such access in stairwells and corridors may involve a lot of steps up and down. Also many outside surfaces are a little uneven due to the cobbles and paving. Wheelchair access is clearly possible but may prove a little uncomfortable at times. There is no lift. Entry to to the rear car park is also a challenge for larger vehicles but if taken slowly is achieved safely. Spaces are limited so be prepared to have to find alternative parking. Meals were reasonable with generous portions in a pleasant dining area. Waiting staff were helpful and attentive. Be aware that bedrooms facing onto the roads will be subject to traffic noise quite early in the mornings as deliveries are made to the cafes and shops. Our room was comfortable and minor issues were addressed promptly. less

We Loved the Swan hotel. the view from the hotel across to the Cathedral is amazing. the rooms are comfortable, with the little extra touches,Everyone was extremely helpful . Breakfast was presented in a very good way hot and tasteful, we will certainly visit again less