We have stayed here 5 or 6 times in the past, the last time 5 years ago. The décor has been updated since then - I preferred the older style but that's just personal preference. We have always really enjoyed our stays here but weren't quite so sure this time.
We stayed in a very nice double room which was in the corridor above the kitchen and overlooking the drive to the car park. Unfortunately this meant that it was quite noisy early in the mornings, with people moving bins, clattering around and talking. The problem with the room was that it was very, very hot. We had the radiators off for the whole time we were there (end of October) and the windows open during the day but it was still far too hot to be comfortable.
The food and service in the restaurant were good but the menu was very fussy, with very fancy dishes. Each came with its own specified accompaniments, which seemed to be little blobs of puree or 3 blackberries. It was nice food but we would have liked the choice of some chicken, for example, as well as the wood pigeon, etc. I mentioned that I didn't want a heavy dessert and that it was a shame there was no ice cream or sorbet and was told that they did offer those - so why weren't they on the menu then??
Almost all the staff were extremely polite, helpful and pleasant. The only exception was an incident in the bar, when a girl had misunderstood what the customer in front of us had asked for and, when she spoke to another member of staff, Max, he was very rude to the customer and claimed he had ordered something else! We were there and heard what was ordered but Max claimed the customer rather than the server was at fault and he spoke to him in a way that was unacceptable.
Incidentally, the server in the bar needs to understand how to serve drinks; she made a big deal of all the different gins they serve then, when I chose one, she poured a whole little bottle of tonic into it and drowned all the flavour!! She should have added a little or at least asked.
Those were specific incidents but, in general, the hotel is a nice place to stay and the restaurant serves good food but with rather over the top dishes. less