Good service and location but disappointing facilities
22/06/2017 Millie B, Newmarket, United Kingdom
Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated an... more
Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated and some excellent staff.
The room had no air conditioning and, provided with only a desk fan, was too hot and very uncomfortable - while old buildings will have restrictions on modernisation, this was a deal breaker for us, with temperatures in the 20s overnight. We had to soak hand towels and drape them on us due to the heat in the room.
The bathroom was a little small, yet adequate. However, some black mould around the bath tiling and unkempt bath panel were off-putting.
The decor in the bedroom was nice but paint was peeling away in the window alcove.
There does not appear to be a lift, and with steep stairs/meandering corridors, is probably not suitable for customers with mobility issues.
We also found that breakfast was not included and would cost £19 extra per person.
At £169 for the night, with no air conditioning, no breakfast and some maintenance/cleaning needed, we felt it was overpriced - very disappointing for such a lovely building. less