Best Western Plus Swan Hotel

Me and my husband got married here a few weeks ago. I stayed in the cathedral suite the night before and we stayed the wedding night. The cathedral suite is absolutely beautiful and so much room. A real treat. Zoe our wedding planner was fantastic. I sent her lots of emails, asked lots of questions, she solved everything and went above and beyond. All the staff were so friendly and helpful. The venue is a lovely size, there is the decking outside, and the 2 rooms inside, also 2 bars and toilets. Loads of room. The swan itself also had a gin bar which went down well. The food was fantastic, we paid extra so everyone had a choice of three, from starters, mains and desserts. Everyone complemented how lovely the food and venue was. We had an even buffet and we paid extra to have cheese platters as we were worried there wouldn't be enough food to go around, how wrong were we. They did a fantastic spread and because we already had a 3 course meal we didn't even feel that hungry. I would definitely recommend getting married here, it's a great deal and everything is done for you. All you have to worry about is decorating the room. We also got some fantastic photos in front of the cathedral and also had some done at Vicars Close. We have also had lunch a few times at the swan and the food is fantastic. A massive thanks to everyone there. less

The quintessential coaching inn with a prime location and outstanding view of the cathedral makes this one of the destinations to put on your list. The character of the original 15th century building has been well maintained and enhances the whole experience. less

We reserved a room for an overnight stay on Saturday 7th September. Having made the booking, I was quickly emailed by the hotel to confirm, but also to advise that there would be a function taking place on Saturday night. I had read several reviews about excessive noise and disturbed sleep during wedding functions and was extremely concerned as we had an early start on Sunday morning. I contacted the hotel to express my concerns and asked to cancel my reservation. As I had booked via Best Western, I was unable to do this as I could not get through to their office. The General Manager Mark Tobin, assured me that we would be in a room away from the function although it would be facing the high street. Other reviews had also stated that car parking was reserved for resident wedding guests. This was not the case. He went to considerable trouble to address all of my concerns, even offering me alternative accommodation at a sister hotel. This was, however too far from where we needed to be early Sunday morning. So, it was with some trepidation that we checked in. The hotel is charming and captures the atmosphere of Wells perfectly. The staff were friendly, helpful and professional during check in. Our room was very comfortable and spotlessly clean. Most importantly of all, we were not disturbed in any way by the wedding function and indeed could not even hear the music in our room, There was minimal noise from the street below during the evening, but nothing that kept us from sleeping and we had a comfortable and great nights' sleep. Breakfast was excellent, served quickly and cheerfully. I would recommend the hotel 100%, Mr Tobin & team went our of their way to ensure we were happy and we will be visiting again without hesitation. less

Booked hotel on website after talking to receptionist and discussing my mobility problems. She suggested room 4 which was accessed by a couple of steps. Unfortunately it was a bit of a trek, out of reception across the entrance (where cars gingerly negotiate the very tight and twisty access to the car park which is down a bit of a slope behind the hotel) through another door into the events suite, past a bar, through another door down 3 steps then down a slope, up another step through another door and found room 4. The room was quite small but had everything you needed, the bathroom was fine but I had a problem getting in and out of the bath as it has a shower door very cleverly fitted straight across to make either a bath or very enclosed shower. I think you would need to be a lot more agile than I am to stay in this room, for able bodied people it would be very good. I understand they have a couple of rooms with level access in a building out by the carpark. We had light lunch and breakfast which was cooked to order, both very good and would heartily recommend. The position of the hotel couldn’t be bettered, overlooking the cathedral, bishops palace, shops and restaurants were very close, a few minutes walk. The main downside for us was you could hear every slight movement from upstairs, very loud indeed, which kept waking us up, plus wasn’t too impressed with housekeeping knocking the door at nine o’clock, especially when you are checking out that morning. less

It was my first visit to this hotel and l was really impressed with the high standard of service and my room was comfortable too..l would definately go back again.This hotel has alot of character and also is historical,l would highly recommend this hotel to anyone. less