Best Western Plus Swan Hotel

A winter break with friends in the shadow of Wells Cathedral was made all the more memorable by the excellent service provided by the staff at the Swan Hotel who, despite being very busy, were courtious and attentive throughout our stay. less

We found ourselves here at short notice while visiting the area and deciding to stay the night. We booked a Superior Double room (the three main levels are Standard, Superior and Deluxe) and, despite the short notice booking, still ended up with a lovely cathedral view! The quiet time of year probably helped with this though. The room - number 41 - was tastefully decorated and clean (except for what looked like a small blood stain on the carpet under the chair), with a very comfortable bed. The bathroom featured a bath and fixed-head over-bath shower. Bottled water and tea making facilities are provided. Breakfast is served in the restaurant and features both a continental buffet and good quality cooked breakfast made to order. Dinner is available at the hotel, but we opted to explore the city and ate at one of the various nearby pubs/restaurants instead. Free parking is available on-site, however it is on a first-come first-served basis. I’d imagine in peak season it fills up quickly, but on our January visit we were one of only about 5 cars taking up what I’d guess to be around 25 spaces. less

We chose the hotel because of its location. Staying in the cathedral suite, the view must rank it as being one of the best city views in England. Loved the evenings When it is floodlit. Drinking the complimentary champagne withchocolates was very enjoyable. The suite consists of 3 areas and I think I read somewhere that in past times it had been a ballroom. The fee standing copper bath was a feature in the bathroom. We were cold the first evening but the staff sorted out the problem with the radiators and all was well. It is such a shame that the attention to details in the room like fixing missing curtain rings. And correcting the blinds so they hang properly have not been attended to. (This was why I deducted. Half a star). The evening meal of lamb was excellent and we were well looked after for breakfast too. Enjoyed coffee after dinner by the fire The position of the hotel for visiting the cathedral, the abbey as well as the town was great and we left our car in the hotel car park during our stay. Great welcoming staff and we will return less

We had a festive family dinner in the Swan's dining room. The food was good, though quite expensive. They catered for children's needs well. I was surprised and disappointed that our wine bottle was just dumped on the table with the top loosened and no one came to ask how our meal was. These little touches need attention. less

This is our second visit the The Swan, the first being 8 years ago when we attended a family wedding and always promised ourselves another visit to explore the city a little more. Had an offer come through via email and thought why not ?? Stopped in the Coach House , spacious comfortable room which has great disabled access and facilities which was very useful to know as have elderly parents who we take away and getting the accommodation and facilities needed for someone who is disabled isn’t easy .. there was a level access shower room with grab rails and also the toilet had a grab bar on it .. and ramps leading to the room, so anyone who needs good disabled access this hotel has it . Staff as friendly and attentive as the last time we stayed and food great .. great location right in the heart of Wells with great views to the Cathedral and a short walk away, also to shops, restaurants and cafes easy access and a good variety of retails shops.. all in all was a great short break.. Many thanks for an enjoyable visit and we will be back . less