Best Western Plus Swan Hotel

we stopped at this hotel as our base on a coach trip the rooms where luxurious well equipped their was a pleasant dinning room lounge and bar the breakfasts were what you would expect and served hot to order the evening meal was a choice of three starters, mains and desserts which was good quality I Would recommend this to all less

Lovely position but overcharged for first lunch, unhelpful staff when arriving 45 mins early for check in, no suggestions as to what to do while waiting, very hard mattress leading to uncomfortable night sleep and overpriced. Not sure what the plus means but the en suite was tiny and I’m not convinced we got anything extra for the upgrade that we paid for. less

We booked the Catherdral suite for my other half and her bridesmaids and our daughter to stay in the night before the wedding and for photographs of them getting ready before the big day. Me and my wife then had the room for the evening of our wedding. What an amazing room - probably the best suite we have stayed in, a real treat! The service and breakfast at the hotel was as expected for the high price of the room, it was hard to fault anything with our stay. less

We stayed here for a wedding in May 2019 for 1 night. We had a room in one of the outbuildings under some stairs. The stairs made it a little noisy as other guests returned to their rooms but this was not an issue. Our room had a little courtyard private garden which was good for the toddler! We weren't 100% convinced on the thoroughness of housekeeping - opened a drawer and found some leftover plastic champagne glasses from a previous guest. But the room was clean so there were no problems due to this. Parking is limited - get there early if staying at the weekend, especially if there's a wedding on in the hotel itself! The road to the parking is also very narrow so be aware if you have a big/long car. Would stay here again if visiting Wells. less

the staff made us feel like part of a large family. In our small family group we had 2 disabled, nothing was too much trouble to make sure that our stay was memorable. The hotel has an excellent view of the Cathedral. And the market on Wednesday and Saturday is just a few steps away, brilliant less