Do visit Wells but stay elsewhere!
30/07/2015 HolidayHarriet, Fife
Spent several nights here recently and would definitely not return. Standard rooms in coach house are disappointingly mediocre and not worth the money. Poorly lit, noisy, cramped and inadequately ven... more
Spent several nights here recently and would definitely not return. Standard rooms in coach house are disappointingly mediocre and not worth the money. Poorly lit, noisy, cramped and inadequately ventilated ensuite without heated towel rail. There was, however, plentiful hot water and a powerful shower over bath.Thick dust on carpets and bedrooms in dire need of renovation, Ground floor room had a minimum of 6 deep steps to access which was a struggle for elderly people. Breakfast is advertised from 7am to 10am. By 9 am there were no croissants etc available. Polite requests were met with "maybe available in 20 minutes" . Needless to say we didn't get them once! We repeatedly had to request that they put out more fruit. Butter appeared to be strictly rationed and again we had to ask for it every day which was tedious. In fairness the staff in the restaurant were pleasant and hard-working. There were mistakes with our cooked breakfast order every day tool. We had dinner 3 times and some meals were excellent but others were less palatable. We did not care for the reception staff feeding the resident cat on the reception desk either!! Wifi connection was abysmal and walled garden café was closed for 5 days due to a wedding apparently?? It was inconvenient that the access onto the Main Street from the coach house was also locked for 5 days necessitating using the steps to access the car park and dining room. The public rooms are attractive with a stunning view of the cathedral. less