Best Western Plus Swan Hotel

From the moment of arriving at the hotel we were greated with an excellent front of house team, helpful and knowledgeable of the area. The hotel reception was very clean and inviting, Plenty of comfortable seats and a huge fireplace, although not lit at this time of year it looked perfect for sitting around for a return winter trip. The bar opposite has a happy atmosphere. The location of the hotel is directly opposite Wells Cathedral, having such a magnificent building right infront of you as we stepped outside of the hotel makes for a wow moment. On a quiet street it allows for plenty of time to stand and take in a magnificent view. Not only stand but sit in the hotels outdoor dining and drinks area. Wells has so much to offer from the Cathedral, Bishops palace with its amazing gardens and walks around the moat and fortifications. Plenty of high standard cafe's and restraunts. A good few pubs to quench a thirst after a long walk around the town. Back at the hotel we were given a beautiful room perfectly decorated with a large comfortable four poster bed and the most incredible view looking out to the cathedral. Down for breakfast in the morning, again greated by a friendly team of staff. The cooked breakfast was delicious and there's plenty to choose from for a healthy option. The swan hotel is a perfectly placed hotel, with parking spaces in its own car park. A great location with plenty to see and do. Clean and well decorated. An excellent team of staff. We made the right decision to stay here and highly recommend. We will be back for a longer break. less

The hotel has an interesting gin bar with exactly 100 different gins on the menu, each accompanied by a paragraph explaining the infusions and botanicals of every gin, with the choice of three different mixers. There is the option to sit outside, directly in front of Wells Cathedral, the drinks being brought outside form the bar. Prices for a double are very reasonable and it's a fine way to spend the time before dinner which is served in a pleasant dining room. The menu is comprehensive, food is beautiful and the service is great. All in all a highly recommended dining experience. less

Our room cost a fortune (£174) but smelt of damp, was really tired and decorated like a 90s student flat. The double bed was bowing in the middle so we slept in another room which had bunk beds that looked like they belonged in prison. Don't let them convince you to stay in the Muse apartments at the end of the car park and pay more - they are horrible. When we asked for some money off the staff accused us of lying about whether we had requested a different room the night before. The location is great but most hotels in Wells will be very near the centre so I don't think it's much of a benefit. We would have tried to find another hotel but it was a very busy time of year. Not recommended! less

Had a lovely weekend here The staff went above and beyond for me as am in an electric wheelchair the hotel is an old building but beautiful they made it easy for me to get around it. They have a lot of weddings there because it is so beautiful but that is mostly at weekends they told us I would definitely stay here again 👍🏻👍🏻👍🏻👍🏻👍🏻 less

Visited for the first time tonight to have some food. This establishment is the BEST place I have visited in Wells for food and service. First of all we were greeted by the restaurant manager who shown us to our seats, then we were met by the waiter who took our order of drinks and then food. Everyone had their role and they did it excellently. Everything was out on time, the atmosphere was perfect and everyone seemed happy and very good at their jobs. The food was beyond expectation!!! Extremely well presented and even better when tasted. I could not fault The Swan in any way shape or form! Highly recommended to visitors to the area and families locally! I felt like myself and my partner were treated individually and respected equally!! 10/10 PERFECT!! less