Best Western Plus Swan Hotel

Sadler Street, Wells, Somerset, BA5 2RX, England

based on 1413 reviews Trip Advisor Logo

View Photos

Best Western Swan Hotel Wedding and Events

Low rate guarantee
Free WIFI
250+ hotels in GB

Room & Rates

Check in

Tue, 28/01

Check out

Wed, 29/01

Guests

Please select

More booking options

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members.

Can't find what you’re looking for? Try changing your dates...

Dates

Tue, 12/11 - Wed, 13/11

Guests

Please select

More booking options

The AA rosette is your guarantee that a hotel takes extra special pride in its cuisine.

Best Western Plus Swan Hotel

Best Western Plus Swan Hotel.

** We have undertaken every measure to ensure your stay with us is both safe and comfortable. Enhanced cleaning and hygiene systems have been implemented throughout the hotel both front and back of house. We are constantly monitoring and adapting our show more

For enquiries or to make a reservation please call 03330 035238

For meetings and events enquiries please call 0844 387 62 40

Hotel has no lift

Guest rooms are maintained after departure information provided via pre-arrival email

Breakfast is buffet and table service, no need to pre-book but can be very busy between 8.30 - 9.30am. Evening meals tables must be pre-booked direct with hotel prior to arrival

COVID - All hotel staff wear PPE and face masks and we would like guests to wear face masks on arrival and in public spaces. ** For further information on hotel Covid policies please see the Covid section on hotel page**

24 Hour Room Service, Bars, Electric Car Charge, Free WIFI, Gym, Restaurants, No Lift

There is free parking available onsite.

Pets not accepted
The hotel does not allow dogs.

Free WIFI available throughout the hotel

Check-in & Check out16:00 | 10:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

Sadler Street, Wells, Somerset, BA5 2RX, England

What 3 Words: ///beep.villas.dancer

Expand Map Collapse Map

Dining & Bars

Restaurants & Bars

Award-winning food in a fabulous setting.

Our award-winning restaurant offers the finest locally sourced ingredients, combining modern and traditional British cooking.

Chef Adam Kennington

Head Chef, Adam Kennington, treasures simple, honest, seasonal food. His repertoire showcases traditional fare, brought up to date using modern techniques. Adam sources the best quality, local produce. His food has been recognised with two AA rosettes and an on-going presence in the Michelin Guide.

15c A.D.
Bar

15c A.D.

We are pleased to offer a range of dining options and a host of different areas in which to enjoy your Somerset dining experience. From a formal 3 course meal to relaxed buffets and barbeques, residents and non-residents alike can enjoy morning coffee, lunch, afternoon tea and dinner. Enjoy!

Opening hours

Lunch:	12.00 - 14.00
Dinner:	19.00 - 21.30

Weekend times may vary

Bar

The bar has a fantastic view of Wells Cathedral.

Opening hours

11:00-23:00

Weekend times may vary

Show less

Weddings

The scenery, the service, the standards. You can have it all at the Best Western Plus Swan Hotel! Whether it's an intimate wedding, large wedding reception or civil wedding ceremony itself, we pride ourselves on providing the perfect wedding venue. Our experienced staff are here to help; from the initial planning stages right through to the big day itself. We aim to make your wedding day as special as it can be while alleviating some of the stresses along the way!

For any enquiries please call Emma Wheatley on 01749 836300

Registrar

Registry office:
Mendip
Commercial Road, Shepton Mallet, Somerset, BA4 5BU
01823 282251

Show less

Golf

Golf Off Site

Whether you’re dedicating your full getaway to the green or just want to sneak in a few holes in between sightseeing, we’ve got you covered. Just don’t forget to pack your lucky club…

Wells Golf Club

1.5 miles away in Wells

Course information

Driving range
Putting green golf facilites
Pro shop golf facilities

Course type

Parkland

Location

Off Site

Holes

Par

Distance

5991 Yards

Handicap

Handicap required

Prices

18 holes	£25.00
Trolley hire	£10.00
Club hire	Yes
Buggy hire	£15.00
Tuition	Yes
Driving Range	£2.00

Show less

Spa & Leisure

Spa & Leisure facilities

Hands up who needs a pamper? We’ll provide the top-notch facilities and relaxing atmosphere, and you just turn up and enjoy. Deal?

Spa Facilities

Opening Times

Monday - Sunday:

closed

Make the most of our leisure facilities and enjoy some down time

Gym and Leisure Facilities

Show less

Meetings, Conferences & Events

Meetings & Events

If you're looking for the perfect venue for meetings or events, look no further than the Best Western Plus Swan Hotel.

Available Room Set Ups

The below information shows the capcity of each meeting room based on the room setup type.

Room Name	Theatre	Classroom	U-Shape	Boardroom	Banquet
Exmoor	0	0	0	14	0
Garden Room	70	30	25	35	40
Ivory Suite	100	45	35	40	100

Show less

Reviews of Best Western Plus Swan Hotel

Traveller Overview:

4.0

1413 reviews

Excellent 53%

Very Good 28%

Average 11%

Poor 3%

Terrible 3%

rogersonjim, wrote review 21/06/2022

stay at swan hotel in wells.

we stayed one night only the 19th of June. the bathroom was dirty. we didn't eat at all after this in the hotel. We were put off about eating because of the poor hygiene. Our first visit to wells cath... more

fynsdad, wrote review 17/06/2022

Gone downhill fast

Hotel declined, smelly bath room, no water pressure, bed bad, rude housekeeping staff, minimal limited breakfasts ...super shame, stayed here for years on special 9ccasions, this year awful let down, ... more

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review

Dear Reviewer, thank you for taking the time to write a review of your experience at the Swan. I am very sorry to read that on this occasion your visit evidently fell short of the high standards of the Swan. The bed you slept in was a newly refurbished room with a new mattress, we are investigating this mattress to find out why it was uncomfortable for you. There is no excuse for our housekeeper being rude to you, please do except my most explicit apology for this. You will be pleased to know that our new Breakfast Menu at the hotel goes live on 1st July offering even more choice than we always have. I do hope that this isolated incident will not deter you from staying with us again a the Swan after your previous 8 great visits. Please do give us another chance. If you do decide to return to the Swan please do contact me directly to afford me the opportunity of looking after you personally. Warm regards

Petejh2021, wrote review 11/06/2022

Short stay

Hotel in perfect location for visiting the cathedral, bishops palace and shops. Quite at night no traffic noise or noise from within the hotel. Superb breakfast, as much as you can eat. Polite helpful... more

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review

Dear Guest, thank you for taking the time to post your feedback on your stay at our property. We use all feedback constructively to help improve any experience for guests in the future. It was a pleasure to welcome you and i do hope to have the opportunity of welcoming you again in the future. Kind regards,

Daylightboy, wrote review 10/06/2022

Superb Hotel.. Excellent location and loads of free parking.

We stayed for 3 nights while visiting the surrounding area and had a wonderful experience at The Best Western Plus Swan Hotel in Wells, Somerset. I think the highlight for me was the excellent breakf... more

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review

Dear Reviewer, thank you so much for your lovely review. It is always nice to receive such lovely feedback from out guests. We look forward to welcoming you back to Wells and the Swan Hotel again soon. Warm regards

DeanS138, wrote review 03/06/2022

Not A Bad Hotel

Stayed here in May for two nights . Firstly the car park is very tight to get in out of with tight spaces . Car park full after 5pm both days stayed here . Location is fantastic in centre of Wells ... more

Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review

Dear Reviewer, thank you for taking the time to review your stay at our property. Thank you for your kind words and positive feedback. We have now returned to full and normal trading at the Swan allowing all guests to charge to their room account throughout their stay. The pay as you go policy was only temporary during the COVID pandemic to assist with dwell time at reception on departure to pay your bills. We are delighted that these restrictions have now all be lifted and full service has returned. Warm regards,

Postcard

The best British travel stories to inspire your adventures.

Rewards login

Forgot your password?

Best Western Plus Swan Hotel

Best Western Plus Swan Hotel

Unfortunately, we're unable to accommodate you on your chosen dates.

Room & Rates

Booking summary

Can't find what you’re looking for? Try changing your dates...

Best Western Plus Swan Hotel

COVID Safety

COVID Safety

Dining & Bars

Restaurants & Bars

Award-winning food in a fabulous setting.

Chef Adam Kennington

15c A.D.

Opening hours

Bar

Opening hours

Weddings

Weddings

Registrar

Golf

Golf Off Site

Wells Golf Club

Course information

Course type

Location

Holes

Par

Distance

Handicap

Prices

Spa & Leisure

Spa & Leisure facilities

Spa Facilities

Opening Times

Make the most of our leisure facilities and enjoy some down time

Meetings, Conferences & Events

Meetings & Events

Available Room Set Ups

Reviews of Best Western Plus Swan Hotel

Postcard

The Room with the Best View in the World

Best Hotel Breakfast Ideas from Best Western

The Sky Dancers

Loading