The Crown is a lovely old hotel in the centre of Wells near the cathedral. Given its location there is limited onsite parking which is accessed via a very narrow entrance and tight corners. On my first night the parking was full but I was able to park in street a short distance away... overnight parking is allowed until 9am, Sunday there are no restrictions.
As stated the hotel is old, parts of it dating back to the 1400s. The stairs and corridors are full of twists and turns a you'd expect. My double room was a generous size, well appointed, with a comfortable bed and adequate bathroom. It is not luxurious but certainly much nicer and more character than a Travelodge or Premier Inn. Opposite the hotel is an outside bar and seating area with views over the cathedral and grounds, fantastic !!
On the downside...I stayed on the 12th and 13th June, pretty much the hottest days of the year so far. Of the three sash windows in my room only one would stay open, the other two the weights were not balanced and they just slide down again. Rooms 15 and 16 are above the kitchen which has a door into the car park access directly beneath these rooms. Being hot and with the window open I could constantly hear kitchen staff talking, either through the open kitchen door or as they stood outside it, and the sound of the radio playing. This was from early morning until 10ish in the evening. So my advice would be to make sure you are not in one of these rooms.
Given current restrictions my interaction with hotel staff was limited, I didn't eat in the hotel but had a couple of drinks in the outdoor area overlooking the cathedral, and obviously checked in, and found the staff pleasant and helpful.
Would I stay again, definitely yes, the hotel is full of character that you won't find in a big chain of Lego built hotels. Just avoid the corridor above the kitchen, particularly in hot weather when the and windows need to be open. less