Best Western Plus Swan Hotel

Went to Wells to do some footsteps to places where Hot Fuzz - film was shot. Went to the Swan Hotel and had our lunch outside as dogs were not allowed into the hotel. Across from the hotel there was an area where we sat for our lunch and the dog laid down here. We had ordered 2 x burger, cheese, bacon & fries and 1 x ploughman's lunch. The pate was hotel made - chicken liver pate which my husband loves the taste. My son and myself had the burger. Delicious flavour. Had diet coke by all of us. You could also look onto the green in front of the cathedral as well. There was a road between the hotel and the cafe area. One of the waitresses even bought a bowl of water for our dog. Very thoughtful. Expensive food but if you want to experience the ambiance, not too bad. less

Great hotel in Wells with views of the beautiful Wells Cathedral from of guest room windows. Some rooms have quirky four poster beds to really give you the feeling of stepping back in time. Central location handy for nearby pubs and restaurants. less

We have had a lovely break in Wells thanks to the Swan and it’s partly because of the wonderful team who work there. From the minute we arrived at reception to the bar staff, restaurant staff and cleaners this hotel is lucky to employ such helpful and pleasant people. But, as well as lovely people there are lots of other positives. The hotel is in a great location - just a few minutes walk from the gorgeous cathedral, bishops palace and vicars row. The rooms are well appointed and spotlessly clean; the bar and lounge are comfortable and the outside seating area overlooking the cathedral a real asset; the restaurant retains its original features and the food was superb. Particular pluses: great mirrors and lighting in the bathroom; plentiful storage in the rooms; large comfortable beds; spotless linen and towels; nice toiletries and lovely breakfasts. I really wanted to give a five star rating but there are a couple of minor points which do count against it. (I have to say these did not spoil our visit but are a niggle that could easily be put right.) 1. A great gin menu - but all the gins we requested were out of stock. Don’t promote something you can’t deliver! 2. The menu for dinner didn’t change significantly across the three nights we were at the Swan. A shame because the food was good. 3. No fridge in the room. None of us drink UHT milk. 4. Maybe a bit more TLC. The room was clean but needed a bit of work to bring it back to its full glory! Otherwise we loved the Swan and if we ever return to Wells would definitely stay there again. less

I have stayed in this hotel twice and I am looking forward to my third visit which is already booked. The rooms are great, even the standard rooms are lovely with everything you need. The staff are always friendly and welcoming and the food is fantastic. I couldn't think of a single negative comment if I tried! Would highly recommend this hotel. less

lovely views and location ---- hotel is very clean-----bar foods needs to have a better range ---godd parking space -- very polite staff on reception bar guy was also very helpfull breakfast was ok but not value for money less