Best Western Plus Swan Hotel

My husband and I hosted a celebration lunch for family and friends for our Golden Wedding. The food and service were excellent. Nothing was too much trouble and any extra requests were easily accommodated. We would highly recommend this hotel for any similar occasions. less

Well situated with a lovely patio/beer garden across from the main entrance through which you can step out onto the cathedral green. The hotel itself is a lovely old building, tastefully decorated and some excellent staff. The room had no air conditioning and, provided with only a desk fan, was too hot and very uncomfortable - while old buildings will have restrictions on modernisation, this was a deal breaker for us, with temperatures in the 20s overnight. We had to soak hand towels and drape them on us due to the heat in the room. The bathroom was a little small, yet adequate. However, some black mould around the bath tiling and unkempt bath panel were off-putting. The decor in the bedroom was nice but paint was peeling away in the window alcove. There does not appear to be a lift, and with steep stairs/meandering corridors, is probably not suitable for customers with mobility issues. We also found that breakfast was not included and would cost £19 extra per person. At £169 for the night, with no air conditioning, no breakfast and some maintenance/cleaning needed, we felt it was overpriced - very disappointing for such a lovely building. less

I was disappointed with my room...ir was too hot..even with a fan on. The twin had comfy beds and nice carpet but the bathroom was pokey and actually needed a good clean. For £173 a night I felt it was very disappointing.the shower partition was very grotty and the bathroom looks like it needs an update. Down stairs the hotel is nice with a lovely are to have drinks with a view of the cathedral. I'm sure we just were unlucky with the particular room that we were given. Excellent location and drinks nor too expensive. Next to a very good Thai restaurant. less

Have just returned from two nights at the Swan Hotel in Wells. The service and the standard of the rooms both excellent and very good value too for the dinner, bed and breakfast deal. The hotel is ideally situated with a lovely garden and bar overlooking the palace green. Would definitely recommend. less

The parking is found through a narrow coach way so I was glad I was in a tiny car. The welcome at reception was friendly and professional with everything ready for me and helpful info. My room was lovely but the bathroom was very narrow indeed. I assume every room is different given it is grade 2 listed. I was made to feel at home in the restaurant, the service was friendly and efficient and the food was very good. My only challenge was how unbearably hot my room was - so so so hot and no zircon or fan. less