Gone downhill fast
Hotel declined, smelly bath room, no water pressure, bed bad, rude housekeeping staff, minimal limited breakfasts
...super shame, stayed here for years on special 9ccasions, this year awful let down, ... more
Hotel declined, smelly bath room, no water pressure, bed bad, rude housekeeping staff, minimal limited breakfasts
...super shame, stayed here for years on special 9ccasions, this year awful let down, no sleep, very unhappy less
Mark Tobin, General Manager at Best Western Plus Swan Hotel, responded to this review
Dear Reviewer, thank you for taking the time to write a review of your experience at the Swan.
I am very sorry to read that on this occasion your visit evidently fell short of the high standards of the Swan.
The bed you slept in was a newly refurbished room with a new mattress, we are investigating this mattress to
find out why it was uncomfortable for you.
There is no excuse for our housekeeper being rude to you, please do except my most explicit apology for this.
You will be pleased to know that our new Breakfast Menu at the hotel goes live on 1st July offering even more choice than we always have.
I do hope that this isolated incident will not deter you from staying with us again a the Swan after your previous 8 great visits. Please do give us another chance. If you do decide to return to the Swan please do contact me directly to afford me the opportunity of looking after you personally.
Warm regards