Best Western Plus Swan Hotel

Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too! less

Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops have noisy late night and early morning deliveries. In warm weather, it's a choice of having the windows open to cool the room and suffer the noise or the windows closed to minimise the noise but with the room overly warm. The internet wi-fi connection was unreliable in room 58, perhaps because the room is far from the main part of the hotel. less

The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money. less

We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating was a beige colour and was heavily stained and in need of a good upholstery clean. The hotel was opposite the cathedral, which was very beautiful. We would definitely stay here again. less

well the good bit,nice large room,thats it.when we arrived we found the room unbearably hot,i told the desk and they said that it was because the sun had been on it all day not because it was over the kitchen.but if it didn't cool down later we could change,however when you get in late in the evening you really don't want to .so we opened the windows and left the rather thick duvet off.wakened at 6.am by someone sweeping outside with the broom knocking against the wall.i asked politely if this was appropriate at this time of morning,the answer was,well it has to be done and its nearly finished, he then carried on.not good enough,breakfast was good with very good service but we wont return less