Best Western Plus Swan Hotel

The Swan has an air of graciousness. The rooms are excellent, the restaurant is good, the bar is cosy, the staff are friendly and helpful. Good parking tucked away at the back. Very deceptive layout. .What more can one say other than that you are within spiiting distance of the cathedral, Bishops Palace and Market Place.The ONLY place to stay by a distance! less

My wife and I stayed at the Swan during July. Our room was lovely with a full view of Wells Cathedral, couldn’t ask for a better view. The hotel does not have an elevator, so the climb for two seniors (one with two new hips) was difficult. Also, and this is typical of most hotels in England, there was no air conditioning, so the room never cooled off, it was really hot. The great thing about the Swan is its location - right across from the Cathedral, and right in the the middle of everything, the location was fantastic. The staff was great, the restaurant equally great. Just be prepared if you go in the summer. less

Popped in for afternoon cream tea and it was perfect. We had the option of sitting outside looking across at the cathedral, but opted to stay indoors in the very elegant sitting room. The scones were freshly made and delicious. less

A 4* hotel acting like a 5*. My friend and I stayed 2 nights (wish we could have stayed longer). Check in staff were very efficient and helpful, our room was very spacious with nice furniture and comfy beds. Excellent bathroom and in room facilities - decent TV, kettle, tea, coffee, milk and biscuits, hairdryer in one of the drawers. Safe, iron, ironing board and a fan in the cupboard. We stayed during England's heat wave so to help keep the room cool we kept our curtains closed and put the fan on when we were in the room; you have to understand the hotel is a 15th centaury coach house, so no air conditioning or lift, however there are rooms which you do not have to use stairs. The hotel is very well laid out and a gorgeous building in it's own right, it's opposite the cathedral and has a lovely patio area which we made use of in the evenings to have a drink, relax and enjoy the view. Breakfast was a plentiful cold buffet with hot options cooked to order. I couldn't fault the staff who were all helpful and friendly (special thanks to Max who was over and above helpful to me at breakfast), nothing was too much trouble. Ooh and free WiFi with a good strong signal. I would definitely stay here again. less

The restaurant at the Swan produced extremely good food – beautifully tender lamb the night we arrived. It was difficult to choose my meal, as the menu was a good one, but I love lamb. Although I was hoping it was good, It was much better than I had expected. The bacon I had at breakfast was the best bacon I’ve ever had in a hotel (tender, not dry and tough!). The staff were very helpful too. I wished we had been staying longer!! less