Good place to stay pre-cruise but......
15/04/2017 Catherine S, Lafayette, Indiana
We had called ahead & asked about a shuttle to the port and were told they had a van that would take us. However, upon arrival from LAX.... early evening due to flight arrivals..... their shuttle rese... more
We had called ahead & asked about a shuttle to the port and were told they had a van that would take us. However, upon arrival from LAX.... early evening due to flight arrivals..... their shuttle reservations were mostly "full". We could either go at 8:00 am (not practical due to a 2pm cruise checkin) or 3pm (an hour AFTER our cruise check-in and risk missing the ship). We chose to take a taxi. They explained it was first arrival on property - first to reserve van. Wish we had been told that weeks ahead when we called & asked! KEY parts of info left out!
Room was very nice--neat, clean and comfortable. Breakfast was standard hotel breakfast--nothing special. Employees friendly & helpful--called a taxi for us. less
Stephen F, Manager at BEST WESTERN PLUS San Pedro Hotel & Suites, responded to this review
Thank you for your review and feedback. Our dedicated team thanks you for your kind words regarding our service. We are sorry that our shuttle was over-booked at the time you needed it; normally it does run more efficiently. You deserved better as our guest. Feedback like yours helps us work towards our goal of constant improvement, and so we appreciate you letting us know. Thanks again for taking the time to bring this issue to light, and we hope you’ll give us another chance someday.